Al Sufouh 1 Holidays from AU$2,508

Marina view was beautiful

We would have loved to seen/received the VIP amenities promised but we didn't get any of the,. We arrived at the hotel early and were told there was no upgraded rooms and no such VIP amenities. The hotel was fantastic though and we enjoyed every min of being there. We will come again. Just rather we didn't have the VIP carrot dangled in front of us by Expedia - not the hotel.

We have stayed at several Riu resorts over the past several years so we already know what to expect. I was shocked that we were unable to take food and drinks out of bar area. We flew for 16hours and arrived at 11p so the restaurants were closed, we stopped at the 24 reception bar to grab a sandwich and a drink to take to our room, we were stopped at the door and informed that we had to finish in the bar. There were no seats available because the area is small and everyone was pretty much hanging out because the entertainment was done for the evening. So we had to stand up to eat our burger and drink our beverages. Normally there is a alcohol dispenser located in the rooms at every Riu we have ever stayed at but not this one the mini bar was juice boxes, sodas and water that's refilled every other day. So after a day of excursions and touring Dubai, you really can not unwind in the bar because it's too small and crowded, and you can not unwind in your room because there's no dispensers in the room. No face/wash cloths in the rooms had to request. We stayed at another Riu last year and was informed that they were no longer going to offer them only hand towels and body towels. Overall we enjoyed our stay, but not happy with the new beverage rule. This makes your resort fall on the same lines as a regular/ mediocre resort.

I had a disappointing check-in experience at the hotel. As an Expedia gold member, I was expecting to receive an upgrade, subject to availability. Surprisingly, there was an available upgrade, but the hotel staff informed me that I needed to be a gold member with their specific program. I requested, at the very least, a room with a view, highlighting my status as an Expedia gold member. However, the receptionist signed me up for their membership, even though I already had a membership with Expedia. The check-in process was frustratingly slow, with an excessive amount of paperwork to sign. While the hotel itself was decent, I believe there is room for improvement in their services. They should be more accommodating to guests who come from different platforms with various memberships. It's disheartening that, despite being a loyal Expedia member since 2010, I was treated in such a manner simply because I didn't make a direct reservation with the hotel.

I wss surprised by the size of the rooms i got the 3 bedrooms suites its huge i loved the view and the location staff are very friendly and welcoming