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Reviews of Pullman Resort Al Marjan Island

5 out of 5
Pullman Resort Al Marjan Island
Marjan Island Blvd., Ras Al Khaimah

Reviews

7.8

Good

Rating 10 - Excellent. 151 out of 399 reviews" "
Rating 8 - Good. 122 out of 399 reviews" "
Rating 6 - Okay. 72 out of 399 reviews" "
Rating 4 - Poor. 29 out of 399 reviews" "
Rating 2 - Terrible. 25 out of 399 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kellen Nolan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay 👍
Stayed 1 night in Apr 2024
Response from Mari on 23 Apr 2024
Dear Kellen, Thank you for the excellent feedback. Your appreciation of our hotel and services make our day brighter, and we’re always delighted to serve happy guests like you.We’re overjoyed to have given you a wonderful experience at Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 Excellent

Nidal

Travelled with family
Liked: Cleanliness, staff & service
Rooms are spacious, balcony is beautiful the only problem was the WiFi is very weak. Restaurant highly recommended especially Zaytouna.
Stayed 2 nights in Apr 2024
Response from Mari on 15 Apr 2024
Dear Nidal, We appreciate sharing your feedback. Your appreciation of our hotel and services make our day brighter, and we’re always delighted to serve happy guests like you.We will look into your concerns with the WiFi which has been already shared to our IT head. Our apologies for the inconveniences caused. Thank you for your recommendation. We’re overjoyed to have given you a wonderful experience at Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 Excellent

Hani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a nice hotel located in Al Marjan Island in Ras Al Khimah, it is quite hotel to spend a few days, the staff in the reception are friendly and they welcome everyone with a smile , thanks to Said and Rahima, the room was excellent and located in the center facing the sea, we loved to have a nice relaxing time in this hotel.
Stayed 2 nights in Mar 2024
Response from Laurent Noury on 19 Mar 2024
Dear Hani,Thank you for sharing your experience from your recent stay with us at Pullman Resort Al Marjan Island. We gratefully appreciate your feedback. We are delighted that you have enjoyed your stay with us. We always strive to provide quality service and satisfaction to all our guests. Thank you for commending Said and Rahima.We look forward to having you back with us. With all our very best wishes, Laurent Noury General Manager

6/10 Okay

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, however the staff need more training. I felt like they are treating me as a one visit client. I would voluntarily come back to hotel unless there is a motivation from the hotel ( offer, good price…etc.)
Stayed 1 night in Feb 2024
Response from Mari on 19 Feb 2024
Dear Mr. Mohamed,Thank you for sharing your feedback.It is a regret to hear that your experience with us fell short of expectations. Rest assured that your concerns will be taken seriously for improvements to be made. We sincerely apologize for the inconveniences caused.Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit to Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 Excellent

Aladdin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be more cleaning efforts. My room window is not cleaned at all finger prints all over it. Other than that everything is perfect. Thank you
Stayed 1 night in Feb 2024
Response from Mari on 12 Feb 2024
Dear Aladdin,Thank you for sharing your experience from your recent stay with us at Pullman Resort Al Marjan Island. Your concerns had been highlighted and will definitely share to our team. Rest assured this will be taken seriously for improvements to be made. We sincerely apologize for the inconveniences caused.We always strive to provide quality service and satisfaction to all our guests. Thank you for your patronage. We look forward to having you back with us.With all our very best wishes,Laurent NouryGeneral Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Older Rooms than you'd expect-odd.
Was surprising to find it a very old feeling hotel in its room accommodations. Lacked plugs by the bed, little things like that...Found the wifi a bit "iffy" my 1st room, bed was awkward, phone didn't work, sink leaked. Front desk was gracious enough to change my room and 2nd room still had a non-functional phone but a nicer view and I appreciated they're willingness to move me with no hassle. Still, rooms feel very "old school" and not so much in the cute or quaint way.
Stayed 2 nights in Dec 2023
Response from Mari on 28 Dec 2023
Dear valued guest,We appreciate sharing your feedback during your recent stay with us at Marjan Island Resort. We are truly sorry to hear that we did not deliver the service you have come to expect from us. These concerns have been highlighted and will be shared to the team members. Rest assured that your feedback has been taken very seriously to rectify these issues. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes this Festive Season,Laurent NouryGeneral Manager

10/10 Excellent

Ambili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay
Stayed 1 night in Dec 2023
Response from Mari on 28 Dec 2023
Dear Ambili,Your words have brightened our day!We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know you really had an amazing stay. We value your feedback and look forward to seeing you again at Marjan Island Resort.With all our very best wishes this Festive Season,Laurent NouryGeneral Manager

10/10 Excellent

Mrs Sarabjit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 7 nights in Nov 2023
Response from Mari on 28 Dec 2023
Dear Mrs. Sarabjit,We sincerely appreciate your excellent feedback. Thank you for placing your trust in us. Our entire team deeply appreciates it.We look forward to welcoming you again to Marjan Island Resort.With all our very best wishes,Laurent NouryGeneral Manager

8/10 Good

Iyas

Stayed 1 night in Nov 2023
Response from Mari on 28 Dec 2023
Dear Iyas,We sincerely appreciate sharing your feedback. Thank you for placing your trust in us. Our entire team deeply appreciates it.We look forward to welcoming you again to Marjan Island Resort.With all our very best wishes,Laurent NouryGeneral Manager

4/10 Poor

Theresa

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Farah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Hotel
Awful, dirty room poop in the toilet from previous guests.
Stayed 1 night in Sep 2023
Response from Manas on 29 Sept 2023
Dear FarahThank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made.Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes,

6/10 Okay

Darrell, Wirral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. I didn't like the fact that the resort is "dry" (no alcohol) and don't think this was made clear to me enough when booking. Available TV channels were very poor. For a 5 Star Resort, I would have expected much better choice, including much more live sport and movies.
Stayed 6 nights in Sep 2023
Response from Manas on 27 Sept 2023
Dear DarrellThank you for your valuable time and feedback. We have taken note of your comments for future improvements to be made and we sincerely look forward to welcome you back in near future. With best wishes

10/10 Excellent

Omowunmi, Fort McMurray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. The staff is friendly and helpful, we had the buffet breakfast and it was great! There are limited dining options on the resort, besides the buffet, so we just ordered take out. My understanding was that there is a private beach but it’s not easily accessible. We didn’t see it when we walked around.
Stayed 2 nights in Jul 2023
Response from Manas on 27 Sept 2023
Dear OmowunmiThank you for your constructive comments and positive feedback. We value your feedback and it motivates us to keep improving. We sincerely look forward to welcome you soon at our Resort. With best wishes

6/10 Okay

Jean Christophe, North Miami Beach

Travelled with partner
Disliked: Cleanliness, amenities
No beach Terrible dinning
Response from Manas Lal on 30 July 2023
Dear Jean Christophe Thank you for your constructive and valuable feedback. We have taken note of it and will share with our team to ensure we improve on our services and facilities. We hope to welcome you back in near future.

10/10 Excellent

Burnett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in May 2023
Response from Manas Lal on 15 May 2023
Dear BurnettThank you for staying with us and we are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back. Sincerely

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manas on 4 May 2023
Dear Valued Guest Thank you for your valuable time and feedback. We are delighted to learn that you had a good time and enjoyed your stay. We look forward to welcome you back soon. Sincerely

2/10 Terrible

khawla Al

Stayed 1 night in Mar 2023
Response from Manas on 23 Mar 2023
Dear khawla AlThank you for your valuable time and constructive feedback. We accept your feedback for future improvements to be made and look forward to welcome you back. Sincerely

10/10 Excellent

Muhammad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there the 3rd time and each time is better. The room cleaning guys are amazing. Everyone around is amazing. They wont hassel you for tips or anything. Always smile. Always eager to help. Abs love the way the staff makes everyone welcome. Got a good upgrade. So that was good. Food was ok. Wont rate it the best but the rest of the hotel is just amazing
Stayed 3 nights in Feb 2023
Response from Manas on 1 Mar 2023
Dear Muhammad Thank you for positive and wonderful comments. We have shared it with entire team and it inspires us to keep improving. We have taken note of your constructive comments for future improvements also. We look forward to welcome you back in near future. Sincerely

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Facilities but medium Service Level.
Hotel rooms were good with nice balconies, TV should allow for connecting external inputs easily. We booked the hotel for availability of indoor pool since outdoor water is cold now, however children were not allowed in indoor pools and no mention of this online at booking. Published times for Gym, Pirates Club etc are not right they open later and close earlier. Room Service was extremely unprofessional calling us 3 times to correct their offers and then advising lack of availability after 30min. Hotel does not check the requests made at booking, totally unaware. Check-in is slow but they did give us an upgrade for one room with a little extra space. Beach is a shuttle ride or 5-10min walk outside the hotel. Generally, nice rooms and combination of facilities but lack of management attention to details and quality of services.
Stayed 2 nights in Feb 2023
Response from Manas on 23 Feb 2023
Dear MohammedThank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made.Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes,

8/10 Good

Janine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Manas on 16 Feb 2023
Dear JanineThank you for your valuable time and positive feedback. We are delighted to learn that you had a great time and enjoyed your stay. We look forward to welcome you back soon. With best wishes

10/10 Excellent

sulaiman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like almost every thinks except the Gym
Stayed 3 nights in Jan 2023

10/10 Excellent

sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023

2/10 Terrible

Anuj

Stayed 2 nights in Dec 2022
Response from Manas Lal on 23 Dec 2022
Dear AnujThank you for your valuable time and feedback. We clearly did not meet your expectations during your stay and accept our sincere apologies for the inconvenience. We hope to have an opportunity to welcome you in future and be at your service.

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good , but expensive
So good, but expensive
Stayed 2 nights in Oct 2022
Response from Manas Lal on 31 Oct 2022
Dear MohamedThank for your valuable time and feedback. We are delighted that you had a pleasant stay and have taken note of your constructive comment. We look forward to welcome you back in near future. Sincerely

6/10 Okay

PANKAJ

Stayed 2 nights in Aug 2022
Response from Manas Lal on 27 Aug 2022
Dear Pankaj Thank you for your valuable time and feedback. It is disappointing to know that we did not meet your expectations during your last stay with us. Please share additional comments as it will help us to improve on our services. We sincerely hope we will have the opportunity to welcome you back in near future. Sincerely

2/10 Terrible

Zakariya

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
AC is not cooling, reception have 60%
Stayed 1 night in Aug 2022
Response from Manas Lal on 17 Aug 2022
Dear Zakariya Thank you for your valuable time and constructive feedback. We have taken note of your comments and shared with our team to make future improvements. We apologize for the inconvenience and sincerely hope to have the opportunity to welcome you in near future. Sincerely

4/10 Poor

Sheikh Amjad

Travelled with family
Disliked: Property conditions & facilities
Lack of variety in breakfast Smelly toilet We were told banana finished They shouldn't say this.
Stayed 1 night in Jul 2022
Response from Manas Lal on 30 July 2022
Dear Sheikh Amjad Thank you for your valuable time and constructive feedback. We have taken note of your comments and shared with our team as we strive for continuous improvement. Please accept my apologies for any inconvenience and we sincerely look forward to welcome you back. Best regards

6/10 Okay

Sherif

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Check in was absolutely horrible
I do recommend to hire more friendly staff for the reception indeed with at least smiley faces
Stayed 1 night in Jun 2022

8/10 Good

Emma-Jane

Stayed 2 nights in Apr 2022
Response from Kaval Siddhu on 21 June 2022
Dear Guest, Thank you so much for your perfect rating and kind review. We will convey your feedback to our team. We hope you will give us a chance to serve you again.

10/10 Excellent

Imaobong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good experience, A guy named Ismail was amazing during breakfast and dinner.
Stayed 3 nights in Apr 2022
Response from Manas Lal on 20 Apr 2022
Dear Iamobong Thank you for your valuable feedback and we are delighted to learn that you enjoyed your stay with us. We will share your comments with Ismail and the entire team. We look forward to welcome you back soon.

6/10 Okay

Laney

Liked: Cleanliness
I’m honestly disappointed with this stay. I had high hopes but feel as if I were deliberately misled. When I arrived to check in, it was so busy. I parked myself as there was no valet service. Parking in the garage was a nightmare. When I arrive at the lobby, I’m helped quickly to get checked in. I’m offered an “upgrade” to a class of room underneath the one I paid for. Eventually the guy found me a room with a balcony. The room was spacious with a separate living area and bedroom. However, the AC in the bedroom didn’t work. I called the maintenance and he came to fix it. When he fixed the bedroom one, the living room AC stopped working. It was registering more than 24C even though it was set on 20C. The man was condescending, telling me it’s working and it just needs time. The air would change to cool eventually. They left. Next I went to put my belongings in the safe to find it not working either. By now, I’m frustrated. I’m tired from traveling to this hotel and things not working as they should. I go to the front desk and ask for a different room. A different man comes to help and tells me that there are no rooms. That I’m American and love the heat. So the AC not working shouldn’t be a big deal. He tells me he doesn’t have any room available. When I ask for a refund, he magically finds another room in my category. Why make me argue? Now let’s talk the beach. It claims it’s beachfront. In fact, the beach is really across a 6 lane road behind a fence.
Stayed 2 nights in Mar 2022
Response from Manas Lal on 29 Apr 2022
Dear Laney Thank you for sharing your feedback following your recent stay with us. The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced. Please be fully assured that we take all feedback very seriously. As a teachable moment, we have shared your feedback with the entire team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back to turn your impression around.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manas Lal on 22 Feb 2022
Dear Valued Guest Thank you for sharing your experience from your recent stay. We are delighted to learn that you had an amazing holiday and were overall happy with the services and facilities provided at the resort. We look forward to welcoming you back. Sent with all our best wishes,

6/10 Okay

MURAT

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Manas Lal on 20 Jan 2022
Dear Murat Thank you for sharing your experience from your recent stay. It is our constant goal is to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective. We look forward to welcome you back. With all our very best wishes,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Very ordinary place
Check in staff were non professional and non courteous . Our one bedroom suite sofa bed was in very bad condition and hotel amenities are lacking with external pool having cold water and no sandy beach breakfast is reasonable but dinner buffet was very ordinary
Stayed 2 nights in Jan 2022
Response from Manas Lal on 13 Jan 2022
Dear Valued Guest Thank you for sharing your experience from your recent stay with us. We sincerely apologize for the shortfalls you experienced during your stay, especially with your experience with our colleagues at the reception. The concerns that you have highlighted has been shared with the relevant team members. Rest assured that your feedback has been taken very seriously for improvements to be made. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon. With all our very best wishes,

6/10 Okay

Ziad

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Manas Lal on 2 Jan 2022
Dear Ziad Thank you for sharing your experience from your recent stay with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa. With all our very best wishes,

4/10 Poor

John

Travelled with family
Disliked: Staff & service, property conditions & facilities
A Bad Stay
The whole experience was not good for a 5* hotel , Tv was not working took 5 calls and going to reception to sort out an easy thing as a broken HDMI cable, because the cable was broken we also had no internet for hours. No lock on the door for the balcony, with two young children this was a big problem trying to keep an eye on the kids. The hot water became cold then hot then cold. The rooms were very dark not enough lighting. The transport to the beach was very slow and had to wait a long time for the buggy to arrive. The food a turtle beach, well the oven broke so half the order had to come from the hotel, so the food was cold and over cooked the burger rolls were like concrete. I have stayed at a few hotels at RAK, this is by far the worst, and would never go back, a total waste of money
Stayed 2 nights in Dec 2021
Response from Manas Lal on 2 Jan 2022
Dear John Thank you for sharing your feedback following your recent stay with us. The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced. Please be fully assured that we take all feedback very seriously. As a teachable moment, we have shared your feedback with the entire team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back to Marjan Island Resort & Spa and turn your impression around. Sincerely

10/10 Excellent

Hardik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with little disappointments at lack of shower and changing facilities at swimming pool area
Stayed 3 nights in Dec 2021
Response from Manas Lal on 31 Dec 2021
Dear Hardik Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you had an amazing time with us. We have also taken note of your constructive feedback for improvements to be made. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The stay was relaxing..and we enjoyed the stay. The location, view and overall facilities were excellent.. Downside... 1. We booked 2 rooms as a family together but upon check-in the rooms were on 2 different floors!! Only one room was upgraded as compensation. 2. The room infrastructure is appalling... door latches were broken, wardrobe door never shut, balcony chairs has bird poop. 3. The wash room looked rundown, there was no dental hygiene stuff available. 4. Mini bar was empty. 5. Buffet Dinner served at the restaurant was not at all value for money.
Stayed 2 nights in Dec 2021
Response from Manas Lal on 31 Dec 2021
Dear Valued Guest Thank you for sharing your experience from your recent stay with us. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon. With all our very best wishes,

10/10 Excellent

Bassem

Stayed 2 nights in Dec 2021
Response from Manas Lal on 31 Dec 2021
Dear Bassem Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you had an amazing time with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

10/10 Excellent

tabish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Amazing experience. Great service
Stayed 1 night in Sep 2021
Response from Manas Lal on 31 Dec 2021
Dear Tabish Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you had an amazing time with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, Good staff received well. Mattress are a bit hard, Lighting in the Rooms are bit low not as shown in the photos of hotel which were very bright. House keeping staff Hafeez is very supportive and followup's very well. Overall its a Good stay.
Stayed 2 nights in Dec 2021
Response from Manas Lal on 22 Dec 2021
Dear Valued Guest Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you and your family had an amazing time with us. Thank you for acknowledging our colleague Hafeez for providing exceptional service. We have taken note of your constructive comments in regards to lighting and the mattress. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

10/10 Excellent

najwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Manas Lal on 19 Dec 2021
Dear Najwa Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you and your family had an amazing time with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

10/10 Excellent

arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service by the staff. Most recommendable place to relax in ras al khaimah.
Stayed 3 nights in Dec 2021
Response from Manas Lal on 19 Dec 2021
Dear Arif Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you and your family had an amazing time with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Manas Lal on 15 Dec 2021
Dear Valued Guest Thank you for sharing your experience from your recent stay. We are delighted to learn that you had an amazing time with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Rooms are OK. Breakfast was very good. Beach area is not that great.
Stayed 2 nights in Nov 2021
Response from Manas Lal on 7 Dec 2021
Dear Valued Guest Thank you for your valuable feedback and time. We have taken note of your constructive comments and shared with our team as we seek continuous improvement. We sincerely trust we will have the opportunity to welcome you back and be at your service. Sincerely

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a five star level hotel, dull experience
Bedsheet had blood spot. Curtain had stain as well. Vouchers received as part of stay for the hotel, the prices were hiked up to avail offer, saloon made up their own terms and conditions to avail the offer which wasnt mentioned in the voucher. Nobody as in housekeeping staff understands English. Check-in Lady attitude was like whatever. Old dusty smell across hotel corridors. Overall a dull place to stay in and you come back home with a negative experience.
Stayed 1 night in Dec 2021
Response from Manas Lal on 7 Dec 2021
Dear Valued Guest Thank you for sharing your feedback following your recent stay with us. The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced. Please be fully assured that we take all feedback very seriously. As a teachable moment, we have shared your feedback with the entire team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back to Marjan Island Resort & Spa and turn your impression around. Sincerely

2/10 Terrible

Dany

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Don't recommend it at all
They overcharged my credit card & blocked 3x the amount they are supposed to block, Charged me for breakfast, while I had paid for. I never received an invoice. When I complained, I was told that the person who checked me in is new!!!!
Stayed 2 nights in Nov 2021
Response from Manas Lal on 26 Nov 2021
Dear Dany Thank you for your valuable time and feedback. Please accept our apologies for any inconvenience. Mrs. Dany called and I had the opportunity to discuss and personally extend my apologies. We processed the refund on the credit card and pre authorised amount was also released on the same day. Once again, please accept my sincere apologies for the inconvenience. Sincerely

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manas Lal on 20 Nov 2021
Dear Aida Thank you for staying with us for your valuable feedback. We are delighted to learn that you enjoyed your stay and we look forward to welcome you back. Sincerely

10/10 Excellent

Sawsan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was just a amazing! U had a wonderful time. The pool was so cool. Sandaro from the reception was supportive and helped a lot. Thank ls to him. He did very well.
Stayed 1 night in Nov 2021
Response from Manas Lal on 20 Nov 2021
Dear Sawsan Thank you for your valuable time and feedback. We are delighted to learn that you enjoyed your stay and thank you for highlighting our colleague Sardor. We look forward to welcome you back. With best wishes

10/10 Excellent

Amitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at The Marjan Resort!!
The Marjan Resort far exceeded my expectations. Lovely place for the entire family to relax. The staff is also vigilant n friendly. We had a problem with our bed and Hafeez from House Keeping was able to resolve the problem quickly. Amir at the Liwan Restaurant was also proactive n helpful. The Zaitouna Restaurant had amazing food and very good service. The promenade is a delightful area. All in all a very good stay.
Stayed 1 night in Nov 2021
Response from Manas Lal on 20 Nov 2021
Dear Amitha Thank you for sharing your experience from your recent stay with us. Your mention of superlative service from our colleagues Hafeez and Amr which is very encouraging and brings us immense joy. We will all look forward on your return to Marjan Island Resort & Spa. Best wishes