Aganas Holidays from AU$2,829

Great

Excellent stay, clean rooms and kind staff. The sunsets are unforgettable and one of the best breakfast buffets we have had in Albania!

Wow this is an amazing hotel obviously brand new but everything is top of the range It is in a perfect location with a beautiful swimming pool The breakfast is to an extremely high standard The staff are truly nice people …..Manager Egi is very very helpful and nothing is to much trouble for her Vai & Robbi give amazing service and we could not thank them enough We would have no hesitation in recommending this hotel and are sure to return

I stayed at this 5-star hotel in Sarandë, Albania, and unfortunately my experience was very disappointing. The hotel itself is very big, beautiful, and has a lot of potential, but the management and organization are far below the standard expected from a 5-star property. From the moment we arrived, we noticed problems. We were given only one room card even though there were two people staying in the room, which is very inconvenient. The room also did not have a smart TV, only a basic television, which does not match the expectations of a 5-star hotel. The communication with reception was one of the biggest issues. Every time we tried to call reception from our room, the line was always busy, and we could not reach them when we needed help. We had to go downstairs every time to ask for assistance. When we asked staff questions, we often did not receive clear or accurate answers, which made the service feel unprofessional. For such a large hotel, having only one elevator is completely insufficient. Guests have to wait a long time, especially during busy hours. The hotel is not well prepared for the number of guests it accommodates. The breakfast was also a major disappointment and definitely not at the level expected from a 5-star hotel. The choices were very limited and did not offer the quality or variety that guests expect from this category of hotel. When the breakfast area becomes crowded, there are not enough comfortable places to sit, and guests may end up sharing tables