Search Aegean Region Villa Accommodation

"I booked this hotel due to high ratings and attractive photos, expecting top quality and no hidden costs. Reality was disappointing. At check-in I was shocked by the unexpected deposit demand- not mentioned clear but hidden, where the price was shown as final with all fees included, it did not include the deposit. The receptionist insisted the rate was “too low for two people” and pushed breakfast hard despite my clear refusal. We compromised: I paid only half the requested deposit. I repeatedly asked if a contactless phone payment (Apple Pay) would allow instant refund at checkout. Each time: “No problem, come 15 min early, we check minibar and return it immediately.” It was a lie. At 3 a.m. check-out (early flight) they said refunds only start at 9 a.m., no physical card= no instant return, transfer takes 3 business days. Mr. Ismail Balaban (shift manager?) and the receptionist showed zero empathy or willingness to help. To this day the deposit hasn’t been returned and no one has contacted me. Worst part: the hotel created the problem but takes no responsibility to fix it. Only I have to chase, email and fight to recover my money. Room: very comfortable beds (only real positive), broken bathroom scale, rusty bathtub plug, constant beeping from bathroom 24/7, average indoor pool. Housekeeping staff were genuinely kind and helpful. For a 5-star hotel this level of unprofessionalism, dishonesty and lack of accountability is unacceptable. Price-quality mismatch is huge."

"Quite, clean, people were very helpful, Indoor pool was closed during our one week staying, just the outside pool was open and outside was cold temperature. The pool opens at 11 am, it was very late for early birds. They need to change opening hours to earlier time, like 7 am. We couldn’t find any trails in the forest. Hotel is really close to forest but you can not walk in there."

"Beautiful place! Spent a few nights here with two children to visit Ephesus and surrounding area. Owners were so kind and helpful, the place was spacious and beautiful, in the old part of town. We walked to and from Ephesus and visited also the Temple of Artemis. Breakfast was also outstanding. Loved it, thank you!"

"Reserved room with sea view but there is no sea view unless you go into the terrace/garden The reception staff was not capable of giving proper recommendations for local places"

"Everything about the hotel was wonderful "

"Hotel and room was very clean. Excellent helpful and pleasant staff. Kemal is one of them and he is an excellent and wonderful guy. Hotel located on the main road. Excellent views from the balcony. A good selection of tea/instant coffee was available for free 24 hours. "

"Everything was very good"

"Close to National Park and they provided a shuttle for us to the entrance……rooms were a bit dated, but shower was great! Breakfast not so much! Front desk personnel were informative and provided lots of info, and booked great massage package for us all!"

"Good condition, break fast, warm shower"