- Disliked: Cleanliness, property conditions & facilities
Arrived at the hotel, lobby smelt like wet moulding carpets. Partner took children to the room. When I met him there found the fridge to be off and smelly, smears on glass door, walls had some splash back fluid residue and milk stains left on top of the cupboard. Called reception who provided us with a new room which was lacking amenities. 1 mug for a family room, 2x towels for a 4 person booking, again curtains were filthy and had feathers and other dirt hidden behind them. Checkout process is a joke. Waited in the lobby for approx 15 minutes while the room was checked in order to have your deposit returned. Only positive is all staff dealings were professional and pleasant. Have stayed here before for work and had an entirely different experience but unfortunately for us we won’t be back.