Verified
2/10 Terrible
Kartoe
28 Feb 2025
Disliked: Cleanliness, room comfort, communication
Do not book
When I arrived at the hotel, they had no record of my booking. When I informed them that I had booked on hotels.com, they said that's not possible since they had stopped doing all online bookings a year earlier. I was so tired, confused, and unable to get hold of hotels.com. Afterall, my room was paid and confirmed. I asked them if I could just pay out of pocket for the night, just so I could sleep and then sort out the issue with hotels.com the next day. I got a room with no space, leaking toilet, smell of mildew, one towel, and one working electrical outlet. Next day I contacted hotels.com and informed them of the issue. They said that the hotel was incorrect for saying that they do not do online bookings. They were trying to prove to me that the hotel confirmed my booking, but for me, that was for them to sort out between themselves. I needed to leave the hotel. Hotels.com gave me a refund in form of a credit that I used to book a different hotel. This experience was terrible. Apparently, Hotels.com do not know who they're doing business with. I later complained to their corporate office, and they gave me a credit of $150 that I can use toward future bookings, apologizing that I did not like the room that I was given, but failing to address the part where they're listing a hotel that's no longer doing online bookings.
Kartoe
Stayed 9 nights in Feb 2025