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Reviews of SureStay Plus Hotel by Best Western Ada

2.5 out of 5
SureStay Plus Hotel by Best Western Ada
2830 Arlington St, Ada, OK

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 171 reviews" "
Rating 8 - Good. 59 out of 171 reviews" "
Rating 6 - Okay. 13 out of 171 reviews" "
Rating 4 - Poor. 9 out of 171 reviews" "
Rating 2 - Terrible. 16 out of 171 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gabriel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Phyllis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised at how good of a stay this was compared to the price. The rooms are decorative but absolutely have everything you need. Staff was very helpful and friendly.
Stayed 2 nights in May 2024
Response from Management on 21 May 2024
Thank you, Phyllis! Your positive review means a lot to us!

8/10 Good

Jacqueline

Travelled with family and small children
The grounds were very well lit and there were security cameras which we liked. The facility was clean but bathroom could have been cleaner. The mattress was super hard and uncomfortable.
Stayed 1 night in Apr 2024
Response from Ronnie on 29 Apr 2024
Thank you Jacqueline! We are glad you felt safe as that is very important to us. We have passed the cleanliness comment to our housekeeping team so that problem can be prevented in the future. Thanks for choosing us and for taking time to leave a review!

8/10 Good

Jeffery, Little Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe. Good value.
Stayed 1 night in Mar 2024
Response from Ronnie on 29 Apr 2024
Thank you Jeffery! Those are two of our main priorities. We are very glad you had a clean and safe stay!

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ronnie g on 14 Feb 2024
Thank you for your review. hope to see you again.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Management on 11 Feb 2024
Thank you for the 10, Nancy!

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 11 Feb 2024
Thank you Jimmy!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SureStay Hotel - I will be Sure to Stay Again
The hotel was updated, clean, and had a very well lighted parking lot. Would stay again.
Stayed 1 night in Feb 2024
Response from Management on 11 Feb 2024
Thank you for the great feedback! We look forward to your next visit.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Ronnie on 29 Apr 2024
Thank you for the great review James!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 11 Feb 2024
Thank you, Kimberly!!

8/10 Good

Venetia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not as good as usual
Our room was not cleaned very well and there was a used washcloth left hanging on the shower curtain, tissues should have been replaced. Other than that, it was a decent stay.
Stayed 2 nights in Jan 2024
Response from Management on 11 Feb 2024
Hi Venetia, we are sorry for the housekeeping issues you experienced during your stay. We will work hard to not let these things happen again!

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medical stay
This was the perfect place for us to stay in Ada. I was having surgery the next morning at the Chickasaw Medical Health Center and the weather was not supposed to be good for travel. Staying close to the hospital gave me peace of mind so I would get to my surgery on time.
Stayed 1 night in Jan 2024
Response from Management on 11 Feb 2024
Thank you Theresa, we hope everything went well with your procedure and look forward to seeing your family again in the future when you are in Ada!

2/10 Terrible

Jay

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets had not been changed on bed. Had to be moved to another room. Pillows were like card board boxes. Chairs in room were soiled.
Stayed 1 night in Dec 2023
Response from Management on 11 Feb 2024
We would like to apologize that your experience did not meet your expectations, or ours. This is not how we want anyone to remember us. We hope you would consider giving us another chance in the future.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Management on 11 Feb 2024
Thank you for the 5 out of 5, Amy!

10/10 Excellent

Jerrold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rg on 3 Jan 2024
Thank you for perfect. 10!!!!

10/10 Excellent

Johnie

Stayed 1 night in Dec 2023
Response from rg on 3 Jan 2024
Thank you for perfect! 10!!!!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Property was well lit, convenient parking, clean rooms, helpful and attentive staff and easy checkin
Stayed 2 nights in Nov 2023
Response from rg on 3 Jan 2024
thank you for perfect 5 of 5 !!!!

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from rg on 3 Jan 2024
thank you!!!

10/10 Excellent

Shonda

Business traveller
This was my second stay at this property and I will definitely always stay here when I need an overnight stay in Ada.
Stayed 1 night in Nov 2023
Response from rg on 3 Jan 2024
Hello Ms. Shondawe really appreciate your kind words. We definitely take pride in serving our guests. thank you again.

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the SureStay Plus Hotel by Best Western in Ada, OK, and I must say it exceeded all my expectations. From the moment I stepped through the doors to the time I checked out, my experience was nothing short of excellent.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Middle of the road
The biggest complaint is just how paper-thin the walls are. I could clearly hear conversations happening in the rooms around and above us, and there was a kid running around in the room above us that caused so much noise it echoed in our room. The bed was also squeaky and wobbly as hell. But overall, the stay was fairly middle-of-the-road.
Stayed 1 night in Oct 2023

8/10 Good

Destinies

Liked: Cleanliness, staff & service
The floor seems wet all the time on the first fllor
Stayed 1 night in Aug 2023

2/10 Terrible

laura

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
It seems your experience did not go as expected. We would love to hear more about your stay, please feel free to reach out if you’d like to share more.

2/10 Terrible

Norman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from ronnie g. on 17 Oct 2023
Thank you for your feedback. we will talk with our staff to see where we have missed out . we really appreciate you .

10/10 Excellent

Jeff

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this facility a couple of times a year. It is clean & convenient. I don't like the metal panels under the bed frame. I'm always kicking them & they make a bunch of noise
Stayed 1 night in Oct 2023
Response from Courtney on 21 Oct 2023
We are very grateful for your continued business! Thank you for providing feedback about the bed frames, we are always looking for ways to improve!

8/10 Good

Venetia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Everything was great with the exception that our room smelled strong of cigarette smoke. I immediately notified the front desk and told them we could stay in the room, we just didn't want to be charged for something like this since we are NOT smokers.
Stayed 1 night in Sep 2023
Response from Ronnie G on 4 Oct 2023
thank you for your feedback. also thank you for letting us know about the smell. we have refreshed it and its good now. thank you again.

8/10 Good

Anthony

Travelled with family
We thought the property a good value but the guest next door were extremely loud until 1:00 AM we got little sleep. The property caters to extended stay guests.
Stayed 1 night in Sep 2023
Response from Ronnie G on 4 Oct 2023
Dear Guestthank you for your feedback. we are sorry for the trouble you had due to guest next door. let our desk know so we can contact them in a situation like that. thank you

10/10 Excellent

Amy, Sioux Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry (coin operated) available & hot breakfast with choice of 3 juices
Stayed 1 night in Sep 2023
Response from Ronnie G on 4 Oct 2023
Thank you for your feedback. glad you liked our facilty.

8/10 Good

Amy, Sioux Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coin operated washer & dryer ~ convenient! Breakfast had scrambled eggs & sausage patties, yogurt, 3 kinds of juices, waffles, 3-4 kinds of breads ~ many more options than I expected.
Stayed 1 night in Sep 2023
Response from Ronnie G on 4 Oct 2023
thank you.!!!

10/10 Excellent

Tara

Stayed 1 night in Sep 2023
Response from Ronnie G on 4 Oct 2023
Thank you for your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ronnie G on 1 Sept 2023
Thank You!!!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ronnie G. on 1 Sept 2023
Thank You!!

8/10 Good

Kathy

Stayed 1 night in Aug 2023
Response from Ronnie G on 4 Oct 2023
thank you.!!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ronnie G. on 1 Sept 2023
Thank You !!!

10/10 Excellent

Lindsay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was right down the street from a gas station and not far from town
Stayed 1 night in Aug 2023
Response from ronnie G. on 7 Aug 2023
Thank you for your feedback. glad you liked our location.

10/10 Excellent

Shontera

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Courtney on 31 July 2023
Thank you!

2/10 Terrible

Jack

Stayed 1 night in Jul 2023
Response from Courtney on 31 July 2023
After speaking on the phone, it seems this review was submitted by mistake. We look forward to seeing you again next time you are in Ada!

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great, for Ada it’s a steal, wish there were room safes is the only complaint I have at all
Stayed 4 nights in Jul 2023
Response from Courtney on 31 July 2023
Thank you so much for the great review!

2/10 Terrible

Peter

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
The room was dirty, walls in restroom, tray under coffee maker, burns in duvet. We stayed only because we had already paid and didn't want to bother with refunds and the hassle of having to find another place, because we were late checking in to begin with.
Stayed 1 night in Jun 2023
Response from Rg on 28 June 2023
Thank you for your feedback. We are fixing all the issues you have mentioned.

2/10 Terrible

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ronnie G on 19 June 2023
Dear Guestplease let us know what we can do better to earn perfect score. thank you.

2/10 Terrible

Kim E

Stayed 2 nights in Jun 2023
Response from Courtney on 8 July 2023
Hi Kim, I’m sorry that you did not have a great experience at our hotel. If there is anything you would like to discuss with us, please feel free to reach out to us anytime.

6/10 Okay

Bambi

Stayed 1 night in Jun 2023
Response from Courtney on 8 July 2023
Hi Bambi, thank you for staying with us! We hope to see you again in the future to be able to provide you a better experience!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room at a good price.
Stayed 1 night in Jun 2023
Response from ronnie G. on 15 June 2023
Thank you for your feedback. It is encouraging to see perfect 10 on 10!!!!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good trip and would stay there again
Stayed 7 nights in May 2023
Response from Courtney on 8 July 2023
Thank you for the good review Kenneth! We hope to see you again soon!

8/10 Good

Destinies

Liked: Cleanliness, staff & service, property conditions & facilities
It would be really nice if the bed frame is wood instead of thin metal, every time I accidentally kick or bump into it everyone in the room wakes up..
Stayed 1 night in May 2023
Response from Ronnie G. on 19 June 2023
Dear Guestthank you for your feedback. we had decided to use metal becasue wood frame attracts bed bugs. Thank you again.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Deepa on 29 May 2023
Thank you so much for the review! We hope to see you again next time.

10/10 Excellent

Suzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and quiet. It is a no frills but that is what I wanted. Breakfast was excellent. Plenty of eggs, sausage, juice, waffles and all the other regular cold breakfast foods. Only 2 tables to eat at, but people moved through quickly.
Stayed 1 night in Apr 2023
Response from ronnie G. on 15 June 2023
Thank you for your kind words. We really appreciate your business.

8/10 Good

Constance

Stayed 1 night in Apr 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect, couldn’t ask for a friendlier more welcoming staff.
Stayed 1 night in Apr 2023