Acentejo Holidays from AU$1,510

Very nice rooms, great location, very clean

This resort is everything but luxury. The elevators are cramped, the carpets are worn, premium alcohol costs extra, and even towel exchanges are restricted. There is no option to get bottled water in a glass bottle, so guests are expected to use the tap water provided on the floors. Even the suites do not have proper coffee machines, just a bottle of water and cheap packet coffee. The whole experience feels extremely basic. Calling this a three star hotel would honestly be generous. On top of that the Italian specialty, joke restaurant charges $28 for tricolor filet mignon which supposed to come with multi color side dishes and it comes by itself and it’s overcooked zero Service zero character. Please do not stay in this resort if you could help it it’s horrible once you realize you’re paying for 5 Star Pl. and you get a Amo Holiday Inn three star experience.

The hotel is spectacular from the moment you arrive. You will feel like you are privileged to be there as every small detail is taken care of between the food, the staff, and the facilities. Nothing is less than five star throughout.

Cannot recommend and was highly disappointed. - Had to change room after collecting keys due to smell of smoking within room - room was very dated, showed signs of damage on all furniture and shower head didn’t hold in place until a rubber band was used to support it. - excessive noise through walls and ceiling from other guests. This was reported to reception but didn’t solve the problem - bin bags were carried around poolside by staff with liquids leaking out - bins were rinsed on poolside with the shower and then emptied out over the floor - Air conditioning within room was both ineffective despite following hotel instructions to leave doors closed etc and made loud vibrating noises that disturbed sleep. Often the noise wouldn’t stop for hours. - Despite a 6 day stay only one housekeeping visit is included for towel/bedding change. Floors were not cleaned either during this clean. Overall we were very disappointed with the stay, and would not return. This hotel is in dire need of refurbishment. I would welcome the opportunity to discuss this with hotel management further.

Nice quiet resort