Family Room

Reviews of The white horse inn

3 out of 5
The white horse inn
23 Old Rd, Aberdeen, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 32 out of 44 reviews" "
Rating 8 - Good. 10 out of 44 reviews" "
Rating 6 - Okay. 1 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and staff were great. Some parts need a bit of updating, but I could see this was happening.
Stayed 2 nights in May 2024
Response from Mario on 13 May 2024
Dear BryanThank you so much for your kind rating and review.Yes we are constantly investing in upgrading the premises and we will keep continuing doing the same.hoping to see you in the near futureRegardsTeam Whitehorse Inn

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff very friendly and helpful. Food was really good too.
Stayed 1 night in Apr 2024
Response from Mario on 29 Apr 2024
Dear HelenThank you so much for your kind rating and review.I will pass the comments to my team members. Hoping to see you in the near futureRegardsTeam Whitehorse Inn

8/10 Good

Karen

Stayed 2 nights in Feb 2024
Response from Mario on 29 Apr 2024
Dear KarenThank you for your kind rating.We are glad you had nice stay in our hotel.Hoping to see u in the near futureRegardsTeam Whitehorse Inn

10/10 Excellent

anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is now my go to in Aberdeen, been travelling up there for years and this is my favourite find. Great price, fantastic food, lovely hospitality x Anne fish
Stayed 1 night in Feb 2024
Response from Mario on 29 Feb 2024
Dear AnneThank you so much for your kind words. Hoping to see you in the near futureRegardsTeam WhitehorseInn

8/10 Good

Colin

Stayed 3 nights in Nov 2023
Response from Mario on 19 Nov 2023
Dear ColinThank you so much for your kind rating.Glad you liked your stay in our hotel.Hoping to see you in the near future.RegardsWhitehorse Inn

10/10 Excellent

Miss

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
I redound this hotel when the new owner took over ,what a find . Safe comfortable and friendly. Will keep staying when I am in the area.
Stayed 1 night in Nov 2023
Response from Mario on 16 Nov 2023
Dear Miss FishThank you very much for your kind review.We are glad that you liked your stay in out hotel.Thank you once again for the perfect rating.Hoping to see you in the near future RegardsTeam Whitehorse Inn

10/10 Excellent

Barrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mario on 9 Nov 2023
Dear BarrieThank you so much for your perfect rating.We are glad you liked your stay in our hotel.Hoping to see you in the near futureTeam Whitehorse Inn

10/10 Excellent

Barrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mario on 9 Nov 2023
Dear BarrieThank you so much for your perfect ratingHoping to see you in the near futureTeam Whitehorse Inn

10/10 Excellent

Sabine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mario on 9 Nov 2023
Dear SabineThank you very much for your rating.We are glad that u liked your stay.Hoping to see you in the near futureThank you once againTeam Whitehorse Inn

10/10 Excellent

David

Business traveller
Liked: Property conditions & facilities, room comfort
Great stay and lovely staff
Stayed 4 nights in Oct 2023
Response from Mario on 21 Oct 2023
Dear DavidThank you so much for taking time and leaving the feedback.We are glad that you had nice stay in our hotel.Hoping to see you in the near future and Thank you once again for the review and ratingRegardsTeam Whitehorse Inn

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the hotel for a wedding. Rooms were nice and quiet, breakfast was lovely. Clise enough for a walk along the beach
Stayed 1 night in Oct 2023
Response from Mario on 20 Oct 2023
Dear LouiseThank you very much for your perfect rating.We are glad you had nice stay in our hotel.Hoping to see you in the near future.RegardsTeam Whitehorse Inn

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best little Inn in Scotland
The most friendly and helpful staff I have ever encountered. I would definitely stay there again.
Stayed 2 nights in Oct 2023
Response from Mario on 16 Oct 2023
Dear JamesThank you sooo much for your kind feedback.Hoping to see u in the near future.Have nice ( rest of the)tripRegardsTeam Whitehorse Inn

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Very comfortable bed and the breakfast was huge
Stayed 1 night in Sep 2023
Response from Mario on 29 Sept 2023
Dear CharlesThank you so much for your kind review.We are glad you likes your stay in our hotel.hoping to see you in the near future.RegardsTeam Whitehorse Inn

6/10 Okay

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful host and staff. Rooms were good and the food choice and quality was good. Let down by the breakfast arrangements. Breakfast/bar area was locked at 0700-0715 when myself and another guest were trying to leave. Nowhere to leave the room cards, so just left.
Stayed 1 night in Sep 2023
Response from Mario on 28 Sept 2023
Dear GaryThank you very much for taking time and leaving the review.We are happy to hear that u liked the room and food choice and quality.We are so sorry that you were disappointed by breakfast arrangements.We normally serve breakfast between 7:30 - 9:30. We do consider requests for early/late breakfast.We are sorry if we missed to convey this message.As we said to u during check-in you could have called us to let u in for early breakfast.RegardsTeam Whitehorse Inn

10/10 Excellent

Luke

Stayed 4 nights in Sep 2023
Response from Mario on 23 Sept 2023
Dear LukeThank you so much for your kind rating.We are happy that you liked your stay.Hoping to see you in the near futureRegardsTeam Whitehorse Inn

4/10 Poor

Douglas

Liked: Staff & service
24 hr access issues
Hotel rooms are clean but quite outdated. No luggage rack for suit case. Limited room around the bed. Staff were good and very pleasant and food was ok. Manager/Owner forgot to mention that there was a night passcode on main door to accommodation when he checked me in and showed me to the room himself. At the time the door was jarred open and first night it remained open. On second night I went to car to fetch something and then found I was locked out of hotel without password. Knocked on hotel office windows, tried main entrance yet all were locked at 11:30 pm. Eventually saw someone on the street that phoned the hotel and eventually got password to re-enter. The owner said the duty might manager was in bed so could not help with the door! I wish them good luck in the future!
Stayed 2 nights in Sep 2023
Response from Mario on 14 Sept 2023
Dear DouglasWe are expecting a review from u.and waiting for this so that we can reply before we report u to expedia regarding ur abusive phone call to our colleague.The language u used is unacceptable..even the local gentleman who helped u with the phone apologized us on behalf of u.that horrible u were to my colleague. u used f word c word and lazy arses etc.also u were questioning why were we closed so early?11pm so early??? first u should know opening hours before u go mad on us. If you think our hotel is outdated u better look for posh hotels not a economy range village hotel.u threatened to break the door and threatened to call police wish u have done that.U said its illegal to close the door..we close the door for the safety of the guests and to avoid intruders coming into building.We always request the guest to take a photo of the info displayed on the front desk along with we writing most of that info on the wallet which contains ur key (so ur key comes with room no,access code for front door and also WiFi code). u have abused our colleague for ur own mistake of forgetting to carry ur phone or key card wallet.Each and every room contains a fold-able luggage rack i am sorry if u missed to see it.Thank you for wishing good luck in the future

10/10 Excellent

Ala

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and host, the dishes I tried there were delicious and very tasty. Clean hotel and restaurant
Stayed 6 nights in Sep 2023
Response from Mario on 9 Sept 2023
Dear AdhamThank you very very much for the review.We are so happy that you had nice stay in our hotel.hoping to see you in the future.Thanking you once again.RegardsTeam Whitehorse Inn

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff really make this property. They are all so very lovely, very helpful and just good fun. Mario, seemed to know everyone's name, that's the guests!! He goes out of his way to make sure that everything works well for his guests. I had dinner at the hotel, oh my the seafood paella was amazing and the coffee at breakfast, good stuff. This is in a quiet village, with a wonderful walk to a very beautiful beach with dramatic sand dunes as a backdrop to a lovely sandy beach. Although I was travelling alone I always felt safe and really well looked after. Thanks Mario and the team, I will be back
Stayed 2 nights in Sep 2023
Response from Mario on 8 Sept 2023
Dear CatherineThank you very much for your kind review.We r happy that u liked ur stay in our hotel.I am so happu ur kind words about staff,hotel,food, village and beach.Thank you once again taking time leaving your feedback.see you in the future againRegardsTeam Whitehorse Inn

10/10 Excellent

David, Sturgis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario is the consummate host. Excellent food and comfortable rooms
Stayed 1 night in Aug 2023
Response from Mario on 29 Aug 2023
Dear DavidThanking you so much for ur perfect rating and review.Our team is delighted to hear that u had good stay and especially ur good words about food and rooms.Thank you once again for taking time and leaving the review.have nice rest of the trip. Hopefully see u in the futureRegardsTeam Whitehorse Inn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Great location Room was lovely. Bed was very comfortable. The only downside was that there was a bit of a musty smell when you entered the building, but otherwise, everything was great.
Stayed 2 nights in Aug 2023
Response from Mario on 26 Aug 2023
Dear GuestThank you so much for your kind review and feedback.we are so happy that u had nice stay.Glad to hear your kind words about room and particularly about bed.We are doing our best to get rid of that little musty smell which is primarily due to the building not being used for nearly three years.We are advised by professional that what ever left (after our efforts) will go away as the building gets used. Thanking you once again for the review.Hoping to see you in near future.Team Whitehorse Inn

8/10 Good

clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean hotel
Stayed 3 nights in Aug 2023
Response from Mario on 22 Aug 2023
Dear CliffordThank you so much for your kind review.we r so happy that u had good stay in our hotel.Hoping to see u soon in near future.RegardsTeam Whitehorse Inn

8/10 Good

Raewyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Helpful friendly staff. Clean room
Stayed 1 night in Aug 2023
Response from Mario on 20 Aug 2023
Dear GuestThank you very much for taking time to leave the review/feedback. We are happy that u liked your stay.Thank you once again and hopefully see you in the near futureRegardsTeam Whitehorse Inn

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay. Staff were really friendly and helpful. Room was amazing and so was the food. Highly recommend.
Stayed 1 night in Aug 2023
Response from Mario on 17 Aug 2023
Dear HannahThank you so so much for your kind review.We are so happy that u like ur stay in our hotel and especially happy to hear your good words about Room, Food and Staff.Thank you once again for taking time and reviewing our place.RegardsTeam Whitehorse Inn

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and comfortable room
Stayed 1 night in Aug 2023
Response from Mario on 16 Aug 2023
Dear AndrewThanking you so much for your review. We are glad you had nice stay at our hotel. Hoping to see you in near future RegardsTeam Whitehorse Inn

8/10 Good

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms clean tidy lounge area comfortable friendly staff . Not so keen on being wakened by other guests at 12.07am with arguing shouting
Stayed 1 night in Aug 2023
Response from Mario on 13 Aug 2023
Dear LindaThank you much for taking time and leaving the feedback.Glad to hear that u liked our place n staff.we are so sorry that u were disturbed by other guests.We have learned from this and in future we will separate guests from function hall guests.Thank you once again for your feedback RegardsTeam Whitehorse Inn

10/10 Excellent

Willeke

Travelled with partner
Liked: Amenities
The Boss Mario is a very good man. He really does everything for you. He is nice , kind and has allways a smile on his face. The best hotel we where in Schotland
Stayed 4 nights in Aug 2023
Response from Mario on 12 Aug 2023
Dear WilekeThank you very much for your kind words and perfect rating.We are so happy to hear rate us as the best in the hotels you stayed in Scotland.Hoping to see you in near future againRegardsTeam Whitrehorse Inn

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Bathroom slightly dated but clean. Beds comfortable, rooms nice and quiet.
Stayed 3 nights in Aug 2023
Response from Mario on 11 Aug 2023
Dear RossThank you so so much for your kind review.We are glad to hear that u had nice stay at our hotel.particularly haqppy to hear about our comfy beds.Its our plan to upgrade the bathrooms in near future to match the standards of room.Thank you once again for your kind reviewRegardsTeam Whitehorse Inn

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, pleasant staff, nice walk to beach.
Stayed 1 night in Aug 2023
Response from Mario on 4 Aug 2023
Dear AaronThank you so so much for perfect rating and kind review.We are happy that u had nice stay in our hotel. Hoping to see you in the near futureRegardsTeam Whitehorse Inn

8/10 Good

Colin

Stayed 1 night in Aug 2023
Response from Mario on 3 Aug 2023
Dear ColinThank you for your rating.happy that u had nice time.looking forward to see you soonRegardsTeam Whitehorse Inn

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, attentive staff. Lovely meals (large portions) on two evenings. Our dog was welcomed in the lounge area where we dined and was given a complimentary dog ice cream. Good parking behind the building. They only recently started providing guest accommodation. We stayed for 2 nights in a very comfortable bed in a fairly small room. The en-suite bathroom had a shower over the bath with lots of very hot water. Our room was not serviced during our stay but we could have asked for any requirements. Breakfast is not currently included but our host offered to make us bacon rolls, etc. Located just a short distance from beautiful Balmedie Beach where the car park entrance is narrow - 2.3 metres wide - so take it slowly! Worth it for the miles of clean sand, impressive dunes and wildlife. A very convenient location for our visit to Trump International Golf Course.
Stayed 2 nights in Jul 2023
Response from Mario on 20 July 2023
Dear JenniferThank you so so much for your kind detailed review/feedback.We appreciate the time you spent for this.We are glad to hear that you had wonderful stay at our hotel.Good to hear about so many good words abt different things and especially about the en-suite bathroom.Our Team will be over the moon with your review.Thank you soooooo much once again. Hoping to see you again in near future.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so helpful and friendly, the owner was such a nice guy. The room was very nice. We will definitely go back, if in this area again.
Stayed 1 night in Jul 2023
Response from mario on 19 July 2023
Dear Lynn Thank you for giving us a perfect rating and for recommending our hotel. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.See you soon in near future.Team Whitehorse Inn

8/10 Good

Filipa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely helpful staff. Comfortable beds
Stayed 1 night in Jul 2023
Response from Mario on 18 July 2023
Dear FilipaThank you very much for your kind review.happy hear that you liked your stay. Hoping to see you soon Team Whitehorse Inn

10/10 Excellent

Garry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay. The owner and staff could not have done any more for us during our 2 night stay. Food and drinks were all good, atmosphere very good. Rooms were nicely decorated. Can’t fault the place at all. 👏👏
Stayed 2 nights in Jul 2023
Response from Mario on 13 July 2023
Dear GarryThank you for kind review.We really appreciate your time spent on this kind review.We r glad u had fantastic stay in our hotel.Nice to hear u liked the room decor and Food in our restaurant. Looking forward to welcome you in near future.

10/10 Excellent

Mariola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and top staff!
We decided to spent a long weekend in this area. The withe horse inn has a perfect location, close to a nice beach accessible by feet, and has a good location to explore all the good place around. THe room is the right size with everything needed. A big parking with enough large place The staff is very very nice and welcoming. And the restaurant is really nice for the price, no reason to go elsewhere after a long day of walk around the cliffs, it's nice to not have to worry about anything and know that a good meal is awaiting back at the hotel! We were even 40 minutes lates the first night but they accepted to prepare any of the meal available in the menu! Nice staff, nice hotel, nice place and a good price. Only one summary, we will be back to see the puffins, dolphins, seals,razorbills, etc. I haven't taken any picture of the hotel, the building is not new, but everything has been refreshed/redone.
Stayed 3 nights in Jun 2023
Response from Mario on 7 July 2023
Dear Mariolathank you very much for taking time n leaving a kind review. Looking forward to see you in the near futureTeam WhitehorseInn

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing!!!
Mario and the team are fantastic! I will be staying here every time I’m on business in Aberdeen. Super location, extremely friendly, exceptional hospitality. Every staff member goes out of their way to make sure all customers are happy. Amazing food (see photos) extensive bar menu. Bed is absolutely amazing, one of the comfiest hotel beds that I have slept in. I got a great nights’ sleep. Can’t wait to visit again. One night wasn’t long enough.
Stayed 1 night in Jun 2023
Response from Mario on 16 June 2023
Dear Glenn,Thank you for your review. We really appreciate you taking the time to share your feedback with us. Glad to hear that you had good time in our hotel.I will pass your compliments to rest of the staff particularly to the kitchen staff. We look forward to seeing you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Mario was very helpful and couldn’t do enough to make sure I was happy with my stay. All staff were very friendly. The food in restaurant was very good. If your looking for a hotel to stay at before playing Trump international golf course this place is ideal literally 2 minute drive. Owners have just took over hotel and only advice I’d give is to modernise the bathrooms perfectly adequate and clean but looking a little old and tired.
Stayed 1 night in May 2023
Response from Mario on 7 June 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.We are planning to modernize bathrooms within next 6 months to match the standards of the rooms and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Ivonne Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
En general es el mejor hotel hasta ahora
Stayed 1 night in Aug 2023
Response from Mario on 19 Aug 2023
Dear IvonneThank you sooooooooooo much for your rating. Thats a big thing for us that u rated us as the best yet....Its so kind of you.I am glad you had good time here at Whitehorse. Hoping to see you in the near future. Gracias otra vez......RegardsTeam Whitehorse Inn

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and close to Aberdeen
Good place, easy check-in and good food at restaurant. Room was nice!
Stayed 1 night in Jul 2023
Response from Mario on 26 July 2023
Dear SebastianThank you for your kind review and for choosing our hotel. We are glad that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Once again Thank you for your kind review.

10/10 Excellent

Albin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would try again
Good price and friendly guy in the desk
Stayed 1 night in Jun 2023
Response from Mario on 17 June 2023
Dear AlbinThank you for your review looking forward to see you again