6 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of Heritance Aarah-Premium All Inclusive

5 out of 5
Heritance Aarah-Premium All Inclusive
Aarah, Aarah, North Province

Reviews

9.6

Exceptional

Rating 10 - Excellent. 23 out of 27 reviews" "
Rating 8 - Good. 2 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2023
Response from Upul GedarakumburaGeneral Manager. on 8 Sept 2023
Dear Linda Thank you for the review.Hoping to welcoming you back in near future.Best Regards

10/10 Excellent

Vehid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how clean it was, buffet food was great, butler was very good!
Stayed 5 nights in Sep 2022
Response from UG on 8 Oct 2022
thank you for the lovely review. Hope to see you soon at heritance Aarah.Best RegardsUpul.G

10/10 Excellent

Lisa, PUNTA GORDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 10 day stay! The staff was outstanding, the food options were great. The room (Ocean Suite - 2 story) was very comfortable. The pool was nice and warm, and the stairs to the ocean were convenient for a swim in the ocean. The main pool was nice, but a bit crowded. Wish they had chairs on the beach with umbrella's, but guessing they would get taken up fast. It was hard to get a lounge chair at the pool. The ocean suites pool was nice, but needed umbrella's, it was very hot in the direct sun. The ocean suites restaurant was very good and nice to not be in a larger crowd. I did an art class, painting, which was fun to do. Very good teacher and a fun remembrance of the trip. The spa was good, we had a couples massage and the staff was good. It was fun to watch the glass window below looking to the ocean. Overall a great stay, would go again!
Stayed 10 nights in Mar 2022
Response from Upul G on 21 Apr 2022
Dear Lisa We take this opportunity to thank you for staying with us, and for sharing such a nice review. We are pleased you are been satisfied with our overall facilities and specially the service provided by the team Aarah. We all waiting to welcome you back to Heritance Aarah in near future.We remain at your disposal should you need any assistance, and wishing you a wonderful future. Stay safe..!! Best Regards Upul.G

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the food was amazing. service is top-notch and resort and amenities are 10/10. staff is very accommodating and made our dream honeymoon -a reality. thank you heritance!
Stayed 5 nights in Nov 2021
Response from UpulG on 25 Nov 2021
Dear Guest Thank you for posting such a nice review. Trust you enjoyed your holidays with us. looking forward to welcome you back in the near future. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best vacation ever!Everthing was great!
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a beautiful resort on a stunning island. The facilities are very new and of great quality. They paid attention to detail. Food was particularly exceptional with set menus at a very high level of fine dining ! Overall exquisite experience
Stayed 5 nights in Dec 2020
Response from UG. on 12 Dec 2020
My dear Guest Thank you for a such a lovely review. Hope to welcome you back to Heritance Aarah in near future. Warmest Regards Upul G.

10/10 Excellent

Blake, Pelican Rapids, MN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best vacation we've ever been on. The overwater villa was perfect in every way. Our butler Prashant left us wanting for nothing. He handled all our dinner reservations and drove us to dinner every night, if we needed a bucket of ice to our room, it was there in minutes, if we needed more beer, wine or a bottle of alcohol delivered to the room, it was there in no time at no extra charge. House keeping was also amazing, our villa was cleaned twice a day including turn down service at night. The food was amazing, their kitchen staff is very talented and you never left anywhere hungry. Also, their pizza at the pool was phenomenal, which was an excellent surprise. Overall the best experience I have ever had at a resort!
Stayed 7 nights in Nov 2020
Response from UG on 12 Dec 2020
Dear Mr.Blake Thank you for sharing such a nice review. We are glad that you have enjoyed the stay at Heritance Aarah. Hope to see you soon at Heritance Aarah in near future. Warmest Regards Upul G.

4/10 Poor

Aaron

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Consider Carefully!
Disappointed to say the least, the resort is beautiful but the management and staff dont do anything to enhance your stay despite only being at 30% occupancy. There is just too much to mention but ill try and be as brief as possible. Upon arrival in to MLE airport we was ushered through to the Sea Plane check in desk, I was informed that our luggage was overweight and it would cost is 180 USD which I had no problem with, so we taken a bus to the sea plane lounge and there we was waiting almost 3 hours and we was told we would be waiting for a Russian family of 9 (our group was 4 people) and when they arrived i was told 1 of our luggage would have to be added to the later sea plane because the plane was now overweight. I told them we was first to the lounge so why should we have to wait for our luggage and the Russian family not have to wait for theirs despite arriving after us ? No satisfactory answer was given. We then arrived to the resort after a 40 minute sea plane ride, (the plane is unbearable and has absolutely no space for the 14 of us that were in it) and because of having to wait for a bag (after paying for it to join us) and the fact im a hotels.com gold member I expected to be upgraded or at least greated with something as an apology.... Well absolutely nothing was offered despite being at a very low occupancy ? Just to add a few more things, Staff are very dismissive. Hotel didnt have normal lettuce as they didnt receive supplies. The list goes on.
Stayed 4 nights in Dec 2020
Response from UG on 23 Dec 2020
Dear Aron Thank you for the review. Apologies for not meering your expectations during your trip.We will consider points mentioned for improvement. Hope to welcome you back in near future. Best Regards UpulG General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from UG on 11 Jan 2020
My Dear Guest Thank you for your time spend to pen in a lively review on Expedia. Your feed back is important to us. Hope to welcome you back to Heritance Aarah. Best Regards Upul Gedarakumbura General Manager

8/10 Good

BIBIANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Upul G on 28 Nov 2019
Dear Guest Thank you for the review. Hope you will visit us in near future. Best Regards

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2019
Response from Upul G on 21 Nov 2019
Dear Guest Thank you for the lovely review. We are glad that you had a good time with us. Hope to welcome you back in near future. Best Regards Upul G

10/10 Excellent

paul

Stayed 8 nights in Oct 2019

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Le paradis sur terre existe😍Rien à redire, confort, nourriture, cadre, personnels un 10/10. Je recommande les yeux fermés. Un pure moment de détente ds un lieu magnifique!!!Merci pour cette belle découverte.
Stayed 7 nights in Jun 2023
Response from UG on 19 July 2023
Dear LaurenceThank you for the review.Hoping to welcoming you back in near future.Best RegardsUpul GedarakumburaGeneral Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indescribable
The Heritance resort is perhaps one of the best places to stay in the world. It is extremely organized, with excellent restaurants and great options for entertainment. Add to that, beautifully decorated rooms, cleaned twice a day, with comfortable mattresses and pillows and excellent showers and bathtubs. On top of all that, the resort staff is fantastic, they do everything they can to help. We had the pleasure of being able to count on Mr. Mahender, who helped us in everything possible, an extremely capable and kind person, who will always have my recognition for the indescribable moments he gave us.
Stayed 7 nights in Feb 2022
Response from Upul G on 21 Apr 2022
We take this opportunity to thank you for staying with us, and for sharing such a nice review. We are pleased you are been satisfied with our overall facilities and specially the service provided by the team Aarah. We all waiting to welcome you back to Heritance Aarah in near future.We remain at your disposal should you need any assistance, and wishing you a wonderful future. Stay safe..!! Best Regards Upul.G

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout à été parfaitement organisé par l’hôtel, de la prise en charge de notre arrivée, jusqu’à notre départ. Le personnel était au petit soin pour nous, avenant et prévenant. Ils faut dire que nous sommes exigeants! Nous étions en famille, 4 personnes et deux villas sur l’océan. Notre Butler „Prikchit“ a été vraiment au petit soin pour nous. Les Villas sur l’eau sont sublimes, l’équipement et le service nettoyage est parfait! Pour les extras, Sport nautique et Plongée sous-marine non compris dans le All inclusif, sont cher, par contre le matériel est impeccable et le service est très professionnels. Nous avons pu voir énormément de dauphins, nager avec une Ray Manta, des tortues, et des milliers de beau poisson, et autre type ray, requins, tout ça dans le respect de la faune marine. Par contre, pour voir les beaux coraux, il faut aller au bord des récifs… voir en plongée sous-marine au large dans l’océan. Exceptionnel expérience! sur une des plages de l’hôtel, nous avons assistés à l’éclosion d’un nie de tortues marine et le personnels était présent pour s’assurer qu’elles atteignent l’océan. Les différents restaurants proposés sont très bon. Les diner et menus organisés en extra ( ex: pour un anniversaire, avec plateaux de Sushi et Homards) sont cher, reste néanmoins un souvenir exceptionnel.
Stayed 8 nights in Feb 2022
Response from Upul G on 21 Apr 2022
Dear Caroline We take this opportunity to thank you for staying with us, and for sharing such a nice review. We are pleased you are been satisfied with our overall facilities and specially the service provided by the team Aarah. We all waiting to welcome you back to Heritance Aarah in near future.We remain at your disposal should you need any assistance, and wishing you a wonderful future. Stay safe..!! Best Regards Upul.G

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise except for one thing
Paradise and outstanding service, food, accommodation. 5+ Holiday But too much families with children. There are 2 pools and the families invades both pools. The children screams, splashing water, jumping up and down. When u pay 15.000 - 20.000$ for your trip its NOT OK!!! The Management should make the infinty pool with bar only for couples(Adults Only) So can all the families be in the pool at the pizza restaurant
Stayed 14 nights in Oct 2021
Response from UpulG on 5 Nov 2021
Dear Robert Thank you for the lovely review. We are glad you have enjoyed Heritance Hospitality. Your constructive points are well noted and will be reviewed by our management team. Best Regards

10/10 Excellent

Renato

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Excelente hotel!
Superou minhas expectativas!!
Stayed 4 nights in Sep 2021
Response from UpulG on 29 Sept 2021
Dear Guest Thank you for the lovely review. Best Regards

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2021
Response from UpulG on 10 Mar 2021
Dear Guest Thank you for your lovely review. Best Regards Upul Gedrakumbura General Manager

10/10 Excellent

María Inés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax en lugar paradisiaco
Excelente estadía. Lugar paradisiaco
Stayed 1 night in Jan 2021
Response from UG on 8 Jan 2021
Dear Maria Thank you for the review. Hope to see you again at Heritance Aarah. Best Regards Upul.G. General Manager

10/10 Excellent

Remon, Londen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service, faciliteiten, mooie appartementen. Een van de mooiste plekken waar we zijn geweest. Alles is top geregeld. Redelijk nieuw resort, dus alles ziet er strak uit. Zeker value for money!
Stayed 4 nights in Dec 2020
Response from UG on 23 Dec 2020
Dear Remon Thank you for such a nice review. Hope to welcome you back to heritance Aarah in near Future. Best regards UpulG General Manager

10/10 Excellent

Francisco Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from UG on 31 Jan 2020
Dear Mr.Javier Thank you for the lovely review. We are delighted to hear you had a wonderful time at Heritance Aarah. Hope to welcome you back in near future. Warm Regards Upul G General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from UG on 11 Jan 2020
Dear Guest Thank you for the lovely review. We are glad to note that the resort met your holiday expectations. Looking foreword to see you again at Heritance Aarah. Best Regards Upul Gedarakumbura General Manager.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
El Hotel es muy bueno, tiene de todo y de primer nivel, pero lo mejor es su gente y me refiero a todos con los que nos tocó interactuar. Nosotros tuvimos a María que nos ayudó en todo lo que necesitamos.
Stayed 5 nights in Oct 2019
Response from Upul G on 4 Nov 2019
Dear Guest Thank you for your lovely review. We look forward to welcome you back in near future. Best Regards

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
５つ星ならもう少し頑張って欲しいが、笑顔が素敵なスタッフおおし！
悪くはないです、、、ただ数あるリゾートの中で印象に残る５つ星のサービス・質ではありません。 客層は韓国人&中国人が８割程度、残りが欧州系やインド系。 このホテルの発展とホテル選びをする皆様のためにレビューを書きます！ 部屋の内装：写真通りで満足しました！２名で水上ヴィラに泊まりました。シャワーの水圧もしっかりしてて快適です。ベットのマットレスはgood！テレビは３５インチぐらいかな？ アメニティ：毎日の補充がない。つめやすり、フェイスコットン・裁縫セットなど一通りのものはありましたが、初日以外、補充がなく自分からバトラーにお願いしないと追加がきませんでした。これぐらいは毎日補充して欲しかったです。 ミニバー：ジュース、チョコ,牛乳、コーラ、スプライト、ワインが入ってましたが毎日の補充はなし。今までとまったオールインクルーシブのホテルはどこも初日と同じように補充されてたのでがっかりしました。頼めばいいんですが、面倒くさいので、、、 食事：５つのレストランと３つのバーがあるとのことで、オールインクルーシブでも飽きが来にくいと思ってこのホテルを選びましたが・・・。１つのレストラン&１つのバーは改装のため閉店中。水上ヴィラでもスイートの部屋に泊まってないと、使用に１００ドル掛かるとのことで実際に使ったレストランは、３つのレストラン（うち１つは夕食のみ）と２つのバー。　朝食&ランチは２つのレストランからしか選べないため、３泊目には飽きました。宿泊前にお店が閉まってることの通知なし。 料理は、印象に残る美味しさではないですが美味しいです。カクテルはどれも丁寧に作られておりとってもよかったです！印象に残ったのは以下レストランです。 RALU:Staff were all nice. Particularly, Rahil?(Sorry we don't know your spell) We was glad that you came and talked to me in Japanese. HATAA:The staff was very friendly and accommodating.I would like to comment how pleased I was with the service provided by the man(He wearing glasses, worked on September 28 in Tai food). バトラー：水上ヴィラに宿泊したからか１名ついてくれました、彼とはSNSでやり取り（英語）をします。レスポンスはとても早いです。ミニバーに炭酸水がなく追加で頼んだらすぐにもってきてくれました。 hishan, he was very friendly and nice smile! Thank you for your kindness at work(especially,we was glad that quick your response is very good). SPA：９０分の２名のマサージで約４００ドルでした。東京の安めのスパという技術レベルで残念。揉み返しきちゃいました。部屋のゴミ箱には前の客の下着が残っているのが見えて嫌でした。 バギー：気遣いがあと一息足りない。バギーから客が降りる場所をあと１メートル前にしてくれれば、木にぶつからないのに、、でもどのスタッフも親切で笑顔がいい。 施設は写真通り良ですよ！
Stayed 3 nights in Sep 2019
Response from UPUL G on 1 Oct 2019
Dear Sir thank you for your review. We have noted your comments and action taken for improvements and training. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brand new resort - our stay at Heritance Aarah was wonderful - big & very clean rooms, friendly staff, delicious breakfast, lunch and dinner - we stayed here 2 weeks and had an amazing time !!!
Stayed 13 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に綺麗で快適。部屋とレストランの移動もバギーなどを都度手配してくれて、問題無い。
Stayed 3 nights in May 2019