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My wife recommended this hotel from prior visits. Great customer service, location, and accomodations for our short visit. I would recommend others to stay at this very nice hotel.
Timothy
Stayed 1 night in May 2024
Response from Scott B on 13 May 2024
Timothy! You owe your wife 5, joking. We really appreciate you stay with us and we really love the amazing 5 out of 5! Please, stay again!
Would definitely recommend this hotel. We have enjoyed our stay several times.
linda
Stayed 1 night in May 2024
Response from Scott B on 13 May 2024
Linda! Thank you for repeatedly staying with us, you are awesome! We all are thankfully for the wonderful 5 out of 5! Please, next time around, stop by the Front Desk and say "Hi"!
Wai! Thank you for staying with us and enjoying yourself so much you gave us a great 4 out of 5! Please, come stay again and we will get it to a 5!
8/10 Good
Janet
Travelled with partner
10 May 2024
Liked: Cleanliness, staff & service
This hotels was clean and quiet but unfortunately the elevator was broken and my husband with a new hip replacement struggled to get to our room.
Janet
Stayed 1 night in May 2024
Response from Scott B on 10 May 2024
Janet! I definitely want to apologize for the elevator being down and the struggles your husband went through. Thank you very much for the incredible 4 out of 5! I hope we can host you again once the elevator is fixed.
Olivia! Thank you so much! We appreciate you choosing to stay with us and for the wonderful 5 out of 5! Please, next time you are in the area, stay with us again!
10/10 Excellent
Gladys, Muskegon
Travelled with partner
9 May 2024
Back off main road and near restaurant
Gladys
Stayed 1 night in May 2024
Response from Scott B on 9 May 2024
Gladys! We really appreciate you staying with us and for giving us a marvelous 5 out of 5! Please, if you are in the area again, stop in and say "Hi" or better yet, stay again!
Lovely hotel! The rooms are definitely the nicest I’ve seen in a Choice Hotel. Our only problem is that the elevator is out of order.
Mark
Stayed 2 nights in May 2024
Response from Scott B on 7 May 2024
Mark! I definitely want to apologize about the elevator being out of order, but still you gave us an awesome 5 out of 5! You are the best Mark! Come back and see us again!
8/10 Good
Daniel
29 Apr 2024
Daniel
Stayed 1 night in Apr 2024
Response from Scott B on 7 May 2024
Daniel! Thank you for making us your hotel of choice in Youngstown! We really appreciate the 4 out of 5! What can we do better to get a 5 out of 5 next time?
Ashley! Thank you for making the Comfort Suites Youngstown North your home away from home in Youngstown! We appreciate the wonderful 4 out of 5! If there is anything we can do better, please let me know.
8/10 Good
Christopher
28 Apr 2024
Liked: Cleanliness
Nothing unique about property. They need to offer or promote taxi services to the guests.
Christopher
Stayed 1 night in Apr 2024
Response from Scott B on 29 Apr 2024
Christopher! Thank you for staying with us and for the great 4 out of 5! Thank you for the taxi suggestion! I hope we see you next time you are in the area.
Christian! Thank you for choosing our Hotel while you were in Youngstown and for the 4 out of 5, we appreciate you! Please, next time you are passing through, stay with us again!
2/10 Terrible
Jamarta
Travelled with family
22 Apr 2024
Disliked: Staff & service
The hotel insists on a $150 fee that you get back in 3-5 business days to ensure that you don't steal anything. Penalizing your guests in advance is not the way to ensure repeat customers.
Jamarta
Stayed 1 night in Apr 2024
Response from Scott B on 23 Apr 2024
Jamarta! Thank you for choosing to stay with us and taking your time to write a review. I definitely want to apologize if you were not told about the deposit before making your reservation. We do require a deposit in case some well meaning guest accidently sets fire to their room or something happens. I do not know who helped you, but I suggest to all my guests not to use a Debit card at a Rental Car agency or a Hotel just because of the delay returning excess holds on my real money, whereas Credit cards are usually 24 hours after departure. Hopefully you will be in the area and give us another chance!
Best comfort suites I’ve stayed in, other than a issue with the key not working which was fixed by the front desk promptly everything was top tier
Earl
Stayed 2 nights in Apr 2024
Response from Scott B on 15 Apr 2024
Earl! You are appreciated! We are happy your enjoyed your time with us and hope you come again! (We'll get the keys right next time). Thank you for the awesome 5 out of 5!
10/10 Excellent
Beverly
14 Apr 2024
Beverly
Stayed 2 nights in Apr 2024
Response from Scott B on 7 May 2024
Beverly! Thank you for staying us and for the amazing 5 out of 5! I hope that next time you pass this way, you stay with us again!
8/10 Good
Brad
Travelled with partner
14 Apr 2024
Liked: Cleanliness, staff & service, amenities
Nice room. Good dining options. Close to arena for concerts
Brad
Stayed 1 night in Apr 2024
Response from Scott B on 15 Apr 2024
Brad! Thank you for staying with us and for giving us a great 4 out of 5! Please, whatever we can do to get a 5 out of 5 next time, please let me know.
Racquel! Thank you for choosing to make our Hotel your home away from home and for the wonderful 5 out of 5! Please, stay with us again!
10/10 Excellent
Christine
9 Apr 2024
Christine
Stayed 1 night in Apr 2024
Response from Scott B on 7 May 2024
Christine! Thank you for staying with us and for enjoying yourself so much you gave us a 5 out of 5, we appreciate you! See you next time!
8/10 Good
Beyene
8 Apr 2024
Beyene
Stayed 1 night in Apr 2024
Response from Scott B on 29 Apr 2024
Beyene! We appreciate you making our Comfort Suites your hotel of choice in Youngstown! Thank you for the amazing 4 out of 5! what could we have done to get that to 5 out of 5?
6/10 Okay
Scott
Travelled with family and small children, Business traveller
Staff was rude other than that place was nice an clean really nice rooms an down stairs breakfast was good nice pool area and small work out area
Scott
Stayed 1 night in Mar 2024
Response from Scott B on 4 Apr 2024
I definitely want to apologize my staff was rude to you. Please reach out to me directly at the Hotel to discuss so I can make sure this doesn't happen to anyone else. Thankfully you were able to enjoy the pool and breakfast. Expedia will not allow me to list the Hotel's phone number for your convenience.
8/10 Good
Justin
31 Mar 2024
Liked: Cleanliness, staff & service, amenities
It was a nice property to stay at. They had a small gym and pool. Only thing is you had to be let into those facilities, your key card did not work to get in.
Justin
Stayed 2 nights in Mar 2024
Response from Scott B on 1 Apr 2024
Justin! Thank you for choosing to stay at our Hotel and for the wonderful 4 out of 5! I know, it's a pain, but for child safety, we keep the gym and pool secure. We hope to host you again!
10/10 Excellent
kevin
21 Mar 2024
Liked: Cleanliness, staff & service, amenities
Very nice property. Rooms are spacious and nicely laid out. Sofa in addition to desk
kevin
Stayed 1 night in Mar 2024
Response from Scott B on 21 Mar 2024
Kevin! Thank you for making us your home for a brief time. Thank you for the wonderful 5 out of 5! Please, next time you're this way, stop in!
Christopher! Thank you so much for choosing our Hotel and the amazing 5 out of 5! Please, next time you're in town, stop in and say "Hi" or better yet, stay with us again!
The bed were comfortable . The room was quiet and clean. The breakfast was awful. The eggs were fake. The coffee was low quality and weak.
Constance
Stayed 1 night in Dec 2023
Response from Scott B on 19 Mar 2024
Constance! Thank you for staying with us and the great 4 out of 5! I definitely want to apologize the coffee and eggs were not to your liking. I've forwarded your comments to the people who can help. Please, if you're in the area again, give us another chance!
I have stayed here before and am back again. This hotel is clean, comfortable and perfectly located just off highway I-80.
Dahlia
Stayed 1 night in Feb 2024
Response from Scott B on 26 Feb 2024
Welcome back Dahlia! You are so right! We are clean, comfortable, and located right off I-80. Thank you for staying with us again and the wonderful 5 out of 5! See you next time!
Francesca! We are happy that you had an excellent stay! That just means you have to come!! Thank you for the wonderful 5 out of 5!
8/10 Good
Sasha
16 Feb 2024
Sasha
Stayed 1 night in Feb 2024
Response from Scott B on 21 Mar 2024
Sasha! Thank you for staying with us and for enjoying your time enough for a marvelous 4 out of 5! Please, come again!
2/10 Terrible
Shannon
11 Feb 2024
Shannon
Stayed 2 nights in Feb 2024
Response from Scott B on 21 Mar 2024
Shannon! I definitely want to apologize for your experiences. If you are able, I would love for you to contact me at the Hotel and tell me about it. What could we have done better to get the one up to a 5?
There was no shower curtain on shower, couch was very used, otherwise the staff was very friendly, the room was clean and everything was comfortable
Loren
Stayed 1 night in Jan 2024
Response from Scott B on 21 Feb 2024
Loren! Thank you for staying with us! I hope your room was a King, because the King showers are supposed to be 3/4 enclosed glass walls with no tub and no shower curtain. If it was 2 queens with a tub and no shower curtain, I'll go have words with somebody in Housekeeping for you!
Clean and moderately updated, i stayed in a room with two beds, both were clean and comfortable. However sofa bed was very uncomfortable with a thin and mattress where I can feel all the wires. Breakfast had nice options but would recommend adding some toppings for waffles like nuts. I overall enjoyed my stay and would recommend it
Verified traveller
Stayed 1 night in Jan 2024
Response from Scott B on 21 Feb 2024
Anon! Thank you for staying with us and the great 8 out of 10! I have forwarded your sofa bed experience and the waffle suggestions. Please, come back and see us!
The check in was great and the lady was friendly. The room was very clean and the bed was comfortable. However about fourth of the lights in the room didn’t work. The fridge had a horrible buzzing noise that was so bad I had to unplug it so I could get to sleep. The worst part was the next morning when I woke to find the shower had no pressure and no hot water. Some things I can overlook, not that. When I tried to tell the hotel staff about the issue when checking out he answered a phone mid sentence. I expected he would put the customer on the phone on hold, but he didn’t. Instead he ignored what I had said and dismissed me whispering I could go as he had me all checked out. It’s one thing to have a situation that might be out of control of the hotel staff. It’s a complete other to have them dismiss you as if it is no big deal. I won’t be going back to this hotel.
Michael
Stayed 1 night in Jan 2024
Response from Scott B on 13 Jan 2024
Michael! Thank you for staying with us. I definitely want to apologize, I am sorry for your experience with the Hotel staff. I also want to apologize for the deficient lights and noisy fridge. It's my understanding that the Maintenance staff went to your 3rd floor room on Jan10th. I hope that you'll give us a little time, and if you're traveling back this way, give us another chance.thank you,
Apurva! It's kind of you to say, but we aren't perfect yet. We appreciate the awesome score, please, next time you're passing through, stop in and stay again!
8/10 Good
Allison
4 Jan 2024
Allison
Stayed 1 night in Jan 2024
Response from Scott B on 13 Jan 2024
Allison! Thank you for the amazing 4 out of 5! What could we have done better to make that a 5?
Margaret! 5 out of 5, you are now on my Christmas card list! jk, We love that you appreciated our staff's hard work and had a lovely time with us! Please, come back and stay with us again!