Traditional Suite, 1 King Bed with Sofa bed
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Reviews of Shell Island Resort - All Oceanfront Suites

3.5 out of 5
Shell Island Resort - All Oceanfront Suites
2700 N Lumina Avenue, Wrightsville Beach, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1115 reviews" "
Rating 8 - Good. 330 out of 1115 reviews" "
Rating 6 - Okay. 150 out of 1115 reviews" "
Rating 4 - Poor. 81 out of 1115 reviews" "
Rating 2 - Terrible. 29 out of 1115 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Scott

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in May 2024

8/10 Good

John

Travelled with partner
Liked: Property conditions & facilities
Access to ocean front. Did NOT like the manager on duty arguing with me that cushion in the seating room area is dirty, stained & unkept b/4 showing us another room (308), in exchange to (Rm. 620) which we objected to - had to show her pictures I took to convince her of poor condition of seating area & the bed.....
Stayed 3 nights in May 2024

6/10 Okay

David

Liked: Staff & service
Disliked: Amenities
The hot tub jets didn’t work properly and it was VERY small. Nobody came to clean the room or make the bed during my stay.
Stayed 2 nights in May 2024
Response from Trinity on 20 May 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

4/10 Poor

Philip

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has gone down hill since we stayed there two years ago. Great location, dirty gross hotel.
Stayed 3 nights in May 2024
Response from TRINITY on 20 May 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

8/10 Good

KARLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Trinity on 20 May 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Excellent

Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a beautiful resort! I loved that it was close to beach and water! The accommodations were excellent as well😊 It was good that parking area was covered, but it would be better to have luggage access on each floor from garage.
Stayed 1 night in May 2024
Response from Courtni on 20 May 2024
Hey Brian! Thank you for your feedback! We're glad to have had you during your awesome stay!

4/10 Poor

Charles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Trinity on 20 May 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way that we can. Guest satisfaction is very important to us. Thank you for choosing to stay at Shell Island Resort.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shell Island Resort is our most favorite place and we look forward to being here as often as possible! It’s perfect!
Stayed 3 nights in May 2024
Response from Front Desk Agent on 17 May 2024
Elizabeth, so glad you enjoyed your visit. See you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk Agent on 14 May 2024
Nicole, Glad you enjoyed you stay! come back to see us soon!

10/10 Excellent

Elizabeth, Danville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming here for several years beginning around 2012 and love it. It is quiet, the scenery is beautiful and the rooms are lovely.
Stayed 1 night in May 2024
Response from Trinity on 13 May 2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love taking my family there. Very nice staff
Stayed 3 nights in May 2024
Response from TRINITY on 13 May 2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

10/10 Excellent

Daniel, Winston Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shell Island Resort offers an unparalleled experience with its breathtaking oceanfront views, impeccable service, and luxurious amenities. From the moment you step into the lobby, you're greeted with warmth and hospitality that sets the tone for your entire stay. The rooms are spacious, elegantly furnished, and designed to maximize comfort while providing stunning vistas of the Atlantic Ocean. Whether you're lounging on your private balcony or relaxing in the plush bedding, every moment feels like a tranquil escape. The resort's amenities cater to every guest's needs, whether you're looking to unwind by the pool, indulge in delicious cuisine at the on-site restaurant, or rejuvenate your senses at the spa. The attentive staff goes above and beyond to ensure that your stay is nothing short of extraordinary. One of the highlights of Shell Island Resort is its pristine beachfront location. Step outside and feel the soft sand between your toes as you soak up the sun or take a leisurely stroll along the shore. It's the perfect setting for creating unforgettable memories with loved ones or simply enjoying some well-deserved relaxation. Overall, Shell Island Resort exceeds expectations in every aspect, offering a truly unforgettable getaway experience. Whether you're seeking a romantic retreat, a family vacation, or a solo adventure, this resort is sure to leave you feeling pampered, rejuvenated, and longing to return.
Stayed 2 nights in May 2024
Response from Trinity on 13 May 2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The beaches are beautiful and the room views are stunning!
Stayed 2 nights in May 2024
Response from sw on 11 May 2024
Steve, Thank you!!

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
I loved being on the ocean however our ocean view was obstructed from the palm trees and dunes because our room was on the 2nd floor- and we could hear the guests in the pool area, too low to really appreciate the views. As far as the room itself goes, the decor was nice with a coastal living theme however the showerhead was loose in the wall and we couldn't move it for fear of it falling out of the wall. The coffee pot in the room was broken - they did replace it with a new one. Lastly, I felt like every day I had to request soap, towels etc, In other vacation hotels there is an abundant amount available in the rooms without even asking. Lastly, for the amount of money it costs to stay here the parking should be free! But all in all, it was a nice vacation with the family.
Stayed 6 nights in May 2024
Response from TRINITY on 13 May 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

6/10 Okay

Tracey

Travelled with family
Older property needs basic updates. Should not have to call for bath towels. Two bath towels for a two night stay!
Stayed 2 nights in May 2024
Response from Front Desk Agent on 11 May 2024
Tracey, Appreciate your sentiments. At time our par stock gets depleted through laundry demands, theft and wearing out of towels, so occasionally we run short on supplies. thanks for understanding

8/10 Good

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach. The street to get there was lovely. No restaurants were open so we had to leave to find a store or restaurant.
Stayed 3 nights in Apr 2024
Response from sw on 8 May 2024
Gretchen, Thanks for you thoughts; Glad you chose to stay with us.

6/10 Okay

Brenna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beach access and room were delightful. I loved that the front desk had towels and gave us a list of local resturants and attractions. The bed was comfortable and the rooms was beautiful. Cons: The water in the hotel smelled awful and i didnt want to wash my hair with it. The room also didnt have as many amenities as most hotels; conditioner, lotion, shower cap, ect.
Stayed 2 nights in May 2024
Response from sw on 8 May 2024
Brenna, Thanks for the feedback. We will address your amenity concerns. Unfortunately, being on a well system in the town of Wrightsville contributes to the water situation.

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sw on 11 May 2024
Thank you!

6/10 Okay

Grier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Trinity on 6 May 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way that we can. Guest satisfaction is very important to us. Thank you for choosing to stay at Shell Island Resort.

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The water had such a bad odor that we did not even shower and our hands smelled after washing them. The room was clean but the facilities seem run down and poorly maintained. The staff was very friendly and the beach was fantastic.
Stayed 2 nights in May 2024

10/10 Excellent

santo, wheaton

Liked: Staff & service
Disliked: Cleanliness
Stayed 14 nights in Apr 2024
Response from sw on 3 May 2024
Santo, Thanks for your review and hope to see you again soon!

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, My wife and I had a nice time at the Shell Island resort. We had a room that provided a living room with a kitchen, stove, refrigerator, plates, drinking glasses, coffee maker, utensils, TV, balcony facing the beach/ocean, watch the sun rise and set, watch the moon rise; we had 2 bathrooms, a bedroom with 2 double beds. The place had 2 pools - outside and inside, a hot tub, a walk on to the beach within seconds. There was an exercise room and a business room for internet access with a desktop computer. There was a restaurant for eating, but you must pay for your own breakfast. The staff were courteous and friendly. Overall, we were happy and it's a nice convenient place to stay; I would definitely recommend this place to other prospective customers and I look forward to returning to the Shell Island Resort perhaps next year. As a recommendation to the management - make sure all mold spots are removed from the ceilings and walls and make sure that all bed sheets do not have any spotted stains - my wife has an eye for this type of discrepancies. But I still recommend for people to come to stay at Shell Island Resort - it is a nice and worthy place to be at.
Stayed 3 nights in Apr 2024
Response from Trinity on 1 May 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities
I loved everything about the property - location, cleanliness, desk friendliness, food options, etc. We loved to stay there again! Awesomeness.
Stayed 2 nights in Apr 2024
Response from Trinity on 1 May 2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

4/10 Poor

Erin M

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Run down and dirty. Hotel didn't provide items you get everywhere else (water, lotion, conditioner, etc), no daily housekeeping. No mattress cover on one of the beds, exposed electrical, towel racks falling out of walls, I could go on and on. Very disappointed. Only thing this place has going for it is the oceanfront location.
Stayed 3 nights in Apr 2024
Response from Trinity on 30 Apr 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

6/10 Okay

Scott

Liked: Cleanliness
Just make sure there's not a wedding in the building on the first floor with a live DJ playing music that felt like it was in tue next door room. We were right above the area for weddings. Just get a room on the opposite side on the buildings banquet rooms. View was amazing very clean very average and needs a major remodel
Stayed 2 nights in Apr 2024
Response from Trinity on 30 Apr 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Excellent

Jaskaran

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for beach stay
Stayed 1 night in Apr 2024
Response from Trinity on 29 Apr 2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

10/10 Excellent

Mike

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Trinity on 29 Apr 2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

8/10 Good

Ellen

Liked: Staff & service, property conditions & facilities
Beautiful views and easy parking. Helpful staff. Room was not stocked very well. Very clean and enjoyable for the off season
Stayed 2 nights in Apr 2024
Response from Trinity on 29 Apr 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Excellent

Reggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often as we can...sometimes the rates are more than what we can afford. We like the place a lot.
Stayed 2 nights in Feb 2024
Response from Trinity on 28 Apr 2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

4/10 Poor

James

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Trinity on 30 Apr 2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

6/10 Okay

Claire, Alexandria

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room is Pretty functionable has a full kitchen, but everything is old no room service, people are very nice over there, just don’t take like resort more like motel
Stayed 1 night in Apr 2024
Response from Trinity on 28 Apr 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

8/10 Good

Kurtis, Asheville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location for beach getaway
Stayed 4 nights in Apr 2024
Response from sw on 27 Apr 2024
Kurtis, Thank you for your feedback! Hope to welcome you back soon!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from sw on 26 Apr 2024
Rebecca, We are glad you enjoyed your stay. Looking forward to seeing you again.

10/10 Excellent

franklin

Stayed 1 night in Mar 2024
Response from Front Desk Agent on 14 May 2024
Thank you, sir for the rating, come back and see us!

10/10 Excellent

John

Stayed 3 nights in Apr 2024
Response from TRINITY on 13 May 2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

2/10 Terrible

Angel

Stayed 1 night in Apr 2024
Response from Trinity on 14 May 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way that we can. Guest satisfaction is very important to us. Thank you for choosing to stay at Shell Island Resort.

4/10 Poor

Lisa, Monticello

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioning did not work in our room. We went to the restaurant for dinner. I ordered blackened chicken tacos and the tortillas were slimy. My husband ordered fish tacos and took one bite to find the fish was spoiled. We paid and ordered a pizza to be delivered. I would not recommend. One upside was the view from the room.
Stayed 2 nights in Apr 2024
Response from Trinity on 24 Apr 2024
Thank you for taking the time to leave a review. Your feedback is greatly appreciated. We apologize if some aspects of your stay were not as you anticipated them to be. Thank you for mentioning the issues you had during your recent stay at our resort so that we may have a chance to address them. We hope to have you as a guest again in the future. Thank you for choosing Shell Island Resort.

10/10 Excellent

Ayannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from sw on 22 Apr 2024
Ayannah, Thank you for the feedback. Please come back and see us.

6/10 Okay

Julian

Liked: Cleanliness, staff & service
The locaton s excellent for the beach. Only negatve was sound travels through the rooms too easly.
Stayed 2 nights in Apr 2024
Response from sw on 22 Apr 2024
Julian, Appreciate the feedback. We'll look into your observation to see if it happens to be isolated to a particular pair of rooms for prevalent building wide.

10/10 Excellent

Erlinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful view.
Stayed 1 night in Apr 2024
Response from Courtni on 20 Apr 2024
Hey Erlinda, thank you for your review! We appreciate your positive feedback, and so happy you were able to enjoy your stay with us!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked a king suite. It was clean and convenient with a great view. Space was tight! Much smaller than expected and would’ve been uncomfortable if we stayed more than one night. The kicker though was the coffee maker. It didn’t work because they had the wrong pot and it didn’t make contact with the nipple that releases the coffee! We had to stand there, manually pressing the bulb. I called the desk and asked for a working coffee maker. Never got one. Yucky powdered creamer too. Tip: bring creamer and safe snacks for the birds who know to visit the balconies.
Stayed 1 night in Apr 2024
Response from sw on 19 Apr 2024
Michael, Thanks for your stay and feedback. We'll pay better attention to matching the correct coffee maker components.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from sw on 19 Apr 2024
Thank you Hannah; Please come and see us again!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
i was very disappointed that the restaurant at the hotel was closed on a Tuesday and we had to vernture out for dinner and pay for parking.
Stayed 1 night in Apr 2024
Response from Trinity on 18 Apr 2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Excellent

LESLEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great time!
Stayed 3 nights in Mar 2024
Response from Courtni on 16 Apr 2024
Hey Leslie! Thank you for the awesome feedback! We appreciate you and so glad you had the greatest time!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the views and room. The only negative was the smell of the water. It smelled like sulfer and distracted from an otherwise great experience. I asked about the smell and the front desk said the would send someone to flush the line. No one showed up.
Stayed 2 nights in Apr 2024
Response from Courtni on 11 Apr 2024
Hi Pamela, we're so sorry you had this experience with the water and maintenance not responding as they should. I have passed over this feedback to the correlating department so the issue can be addressed.

8/10 Good

Amanda

Liked: Cleanliness, staff & service
View was spectacular!! Room was a little dated and water pressure not great. WiFi was weak but not end of the world. Just can’t beat the view
Stayed 2 nights in Apr 2024
Response from Courtni on 11 Apr 2024
Hi there Amanda! We're so sorry about the water pressure in the room, usually it can be a simple fix that doesn't take long to figure out! But we hate that you had to experience this! We appreciate your feedback and take all reviews very seriously!

10/10 Excellent

Tieed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from sw on 11 Apr 2024
Thanks for staying with us.

10/10 Excellent

NC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming upon check-in. Our room was really nice, loved the set up. All rooms face the ocean. We were there for spring break, so the pool wasn't as busy as the hot tub due to the temps. Our only critique of our entire stay would be the size of the hot tub, for such a large hotel. It really could only accommodate about 6 adults. If you want maid service, it has to be requested, but the front desk was great about extra towels, etc. We'll definitely come back again. The views were amazing and its really well located.
Stayed 3 nights in Apr 2024
Response from sw on 11 Apr 2024
NC, Thank you for you kind words... Renovation of the hot tub area is on our radar...

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from sw on 8 Apr 2024
Thank you Erick!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything just was excellent. From the moment we checked in until we checked out. Definitely will be returning.
Stayed 2 nights in Apr 2024
Response from Courtni on 6 Apr 2024
Hey Charles! Thank you so much for your great feedback! We're so happy you had the best time ever! See you next time!