4/10 Poor
Karen, Mooresville
Travelled with family
13 June 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They really didn't act as if they knew what they were doing. The room was far from being clean. I saw my fathers feet and I was appalled! I told him that I was glad he couldn't see them because he would be so upset, this was after getting out of the shower not much more than a 2 or 3 hour period before that. I found out they evidently didn't know what they were doing when they signed us in, as they didn't give me my drivers license back, all week. Not only all week when I checked out they never said anything, the owner himself said he didn't know how to get into the computer to even give me a receipt. Then I get to the airport I find out I have no drivers license {I had drove a rental car all week without them!} Now I can't go home because: They have my drivers license! They have had them several days. They didn't give them back to me! I had been in their office talking to them several times they never said anything!! They can't tell me they didn't know my name or what room I was in! SO WHAT IS THEIR EXCUSE? To date when my brother went to pick them up they told him nothing. They wouldn't answer their phone every time we've called. Shady Place!!
Karen
Stayed 4 nights in Jun 2024