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Reviews of Hotel Vienna

2.5 out of 5
Hotel Vienna
107 State Route 296, Windham, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 239 out of 352 reviews" "
Rating 8 - Good. 82 out of 352 reviews" "
Rating 6 - Okay. 17 out of 352 reviews" "
Rating 4 - Poor. 13 out of 352 reviews" "
Rating 2 - Terrible. 1 out of 352 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Yelena

Stayed 1 night in Mar 2024

10/10 Excellent

Qilin

Stayed 1 night in Mar 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Hotel Vienna Management team on 14 Mar 2024
Thanks so much for staying with us and for the review!

4/10 Poor

ELAD

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Hotel Vienna Management team on 14 Mar 2024
Hi Elad, Thank you for staying with us and we are sorry we did not meet your expectations. Can you let us know how we could have been better?

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, property conditions & facilities
This was our 2nd stay.Check-in was quick and easy,the lady called Holly was very helpful with tips about restaurants and other questions.it's close to town,very nice hotel.
Stayed 1 night in Mar 2024
Response from Holly on 5 Mar 2024
Thank you very much. Glad I could be a help to you guys. See you next time.

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was amazing especially how clean everything was. The
Stayed 2 nights in Feb 2024
Response from Holly on 5 Mar 2024
Thank you very much!

10/10 Excellent

Xiaofei

Stayed 1 night in Feb 2024
Response from The Hotel Vienna Management Team on 20 Mar 2024
Thanks for the nice review and for staying with us!!

10/10 Excellent

Zhanna

Perfect
Stayed 1 night in Feb 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean. The staff was friendly and attentive. Restaurants are close by. It was about 12 minutes drive to Hunter Mountain, where we skied.
Stayed 1 night in Feb 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for staying with us, we hope to see you again soon!

10/10 Excellent

Axinia

Travelled with family and small children
Liked: Cleanliness, amenities
Amazing hotel and location. People working at the hotel are so sweet. Will definitely return again!
Stayed 1 night in Feb 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks for staying with us and for the kind notes!

10/10 Excellent

Kellie, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Araceli

Stayed 2 nights in Feb 2024
Response from The Hotel Vienna Management Team on 20 Mar 2024
Thanks for the nice review and for staying with us!!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and property. Great value for the money. We went to Hunter Mountain daily to snowboard while staying here and it was perfect. Thanks Hotel Vienna.
Stayed 1 night in Feb 2024
Response from Thanks so much for the review and for choosing Hot on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is friendly and who doesnt love seeing cute doggies at a hotel? The rooms were comfortable. Tbh everything was also reasonably priced. They make fresh croissants in the morning as complimentary breakfast and throughout the day you can enjoy complimentary tea / coffee / juices / almond milk & hot chocolate ! I would come back & i think everyone should experience this cute hotel.
Stayed 2 nights in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Jeehye

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy ,friendly and pet friendly ($50 Fee) hotel. Definitely nice little weekend getaway ! Rooms were very clean and nice and staff was very extremely friendly.
Stayed 1 night in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Dave

Liked: Cleanliness, property conditions & facilities
All was good
Stayed 2 nights in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Athanasios

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I celebrated my birthday weekend at Hotel Vienna in Windham, and it was a fantastic experience. The staff was exceptionally friendly and accommodating. The rooms were generously sized and spacious. I particularly enjoyed the newly renovated bathroom, with its modern finishes and stand-up shower. After a full day of skiing and dining at the nearby restaurants in the heart of the village, we played games in the new lounge area with our friends. Overall, it was a wonderful stay.
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thank you so much for staying with us and for the wonderful review!! We hope to welcome you back very soon.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Sharon, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Benjamin

Clean comfortable room. Pleasant staff. Simple but good breakfast. Free coffee and hot chocolate all day.
Stayed 2 nights in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

CLAIRE ANN

Stayed 1 night in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

6/10 Okay

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel was clean and beautiful but horrible night sleep due to the ac unit making a constant alarm noise all night long. The message was sent to management and they did not reach out.
Stayed 1 night in Jan 2024

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Brett J., Farmingville

Liked: Cleanliness, staff & service
A very average star hotel in upstate NY. The free continental breakfast was very small and had limited choices. The bathroom tub jets did not work and seem to have been disconnected. The pool and hot tub was also "broken" and undergoing maintenance (there was no mention of this on the website). Despite these issues, the hotel was clean and the room spacious enough for an overnight stay, but nothing more.
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel great staff super clean
Stayed 1 night in Dec 2023

6/10 Okay

Jack

Travelled with partner
Liked: Staff & service
This was a really cute small lodge type property. The rooms needed some updates but everything was clear, staff was great and the lounge was cute. Not sure I would come back but it was very enjoyable overall.
Stayed 2 nights in Dec 2023

10/10 Excellent

Zihua

Stayed 1 night in Dec 2023
Response from The Hotel Vienna Management Team on 14 Mar 2024
Thanks so much for the review and for choosing Hotel Vienna!

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nelson, Elmsford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lydia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and comfortable environment. The hotel is very clean. Our stay was enjoyable.
Stayed 2 nights in Dec 2023

8/10 Good

Lisa, Ballston Soa

Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, nice staff and comfortable rooms! One thing to note: there aren’t coffee machines in the hotel rooms (or microwaves). They do offer coffee for free throughout the morning, but if you’re an early riser or night owl, you will need to bring your own! Bathroom in the room was dated, but clean - would return to the property again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Timothy A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the free breakfest was great. I would recommend this hotel to anyone.
Stayed 2 nights in Nov 2023

4/10 Poor

Carole

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel: The manager is very rude with people with disabilities and service dogs. I am considering making an ADA complaint against the hotel. I have a cardiac alert dog who works at night during my sleep and my daughter has a psychiatric service dog. If your disability can not be seen then people like this are skeptics. It is not acceptable. Hotel room: Very uncomfortable mattress and pillows (extremely firm), bath tub was dirty and electrical plug unsafe.

6/10 Okay

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was terribly firm and pillows extremely firm as well. We haven’t been able to sleep because of the inconfort.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very reasonable
Stayed 1 night in Nov 2023

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room seemed very clean & had a nice shower. Fridge in room, comfortable bed, & friendly staff. Seemed like a good value, will stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, very clean and nicely kept hotel with wonderful baked goods for breakfast!
Stayed 1 night in Nov 2023

10/10 Excellent

Sarmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent allover
Stayed 1 night in Aug 2023

10/10 Excellent

Nathaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a solo retreat away and the grounds were just beautiful. The main picture of the hotel is deceiving as that seems to be a separate rental but the area where the rooms were had areas to hang out outside and relax. Sadly the pool And jacuzzi was closed. Breakfast provided was delicious instead of having to step out to get some. Only thing was my room was so hot I tried changing the temperature on the thermostat but it doesn’t seem to have worked.
Stayed 2 nights in Nov 2023