Front of property

Reviews of Comfort Inn University

2.5 out of 5
Comfort Inn University
151 S College Road, Wilmington, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 514 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vatanya

Liked: Amenities
No complaints, I was satisfied with the staff, and the facility.
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Vatanya,We are delighted to hear that you had a satisfying experience with our staff and facilities. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 19 May 2024
Hello Amanda,We are delighted to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another excellent experience.

10/10 Excellent

Stephen, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Stephen,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here!
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Veronica,We are delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall value
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Robert,We appreciate your feedback on the overall value of your stay. We strive to provide our guests with a positive experience. If there are any further details you would like to share, please feel free to contact our management team directly for assistance.

10/10 Excellent

kosmas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
come here often price is great n clean
Stayed 4 nights in Apr 2024
Response from Manager on 14 May 2024
Hello kosmas,We're delighted to hear you appreciated our competitive rates and clean accommodations. We look forward to welcoming you back for another enjoyable stay soon.

6/10 Okay

Leah

Room smelled like smoke Hotel needs updating
Stayed 3 nights in May 2024
Response from Manager on 14 May 2024
Hello Leah, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for further consideration. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

Elizabeth, Providence

Liked: Staff & service, property conditions & facilities
Rooms could be cleaner
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Elizabeth, We appreciate your feedback regarding the cleanliness of the rooms. Your comments will be shared with our housekeeping team for further improvements. Your satisfaction is important to us, and we hope to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Ron

Stayed 2 nights in May 2024
Response from Manager on 15 May 2024
Hello Ron, We appreciate you choosing to stay with us and hope you had a comfortable stay overall. If there are any details you would like to share about your experience, please contact us directly so we can address them accordingly.

2/10 Terrible

Debra, New York

Disliked: Staff & service
I had to cancel cause I was sick with Covid. No one answered the phone after trying and trying the day before, so I lost my 130 dollars
Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Debra, We're sorry to hear about your cancellation experience. For any booking modifications or cancellations, we recommend reaching out to our reservations team directly. Your feedback is valuable and will be shared with the relevant teams for improvement.

8/10 Good

ERNEST B HARRELL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel a lot except for one thing. I rented two smoke-free rooms but one of the rooms smelled very strongly of tobacco smoke. Our family was there in other rooms and they were all next to each other and across the hall from each other, so we did not want to change rooms. The maid service who cleaned the room should have notified the hotel management of that the previous renter had smoked in the room. They should at least have used some air freshener in the room.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello ERNEST B HARRELL, We apologize for the inconvenience you experienced during your stay. Our hotel takes cleanliness and room conditions very seriously, and we will address your concerns with our housekeeping team to ensure this is an isolated incident. Your feedback is valuable to us as we continually strive to improve our services for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Diana

Travelled with partner
Clean facilities, good breakfast! A very good value for your money!
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Diana,We're delighted to hear you enjoyed our clean facilities and breakfast during your stay. Our team is committed to providing great value for our guests. Should you have any further feedback, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 Okay

Shannon, McAdenville

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Shannon, We appreciate you taking the time to share your experience with us. Should you have any further feedback to provide, please do not hesitate to reach out to us directly. We value your input and would love to hear from you.

2/10 Terrible

Berna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed there because I was on a nursing assignment. I had bed bugs the next morning. The property gave me a full refund. But I put my luggage, scrubs and $500 purse on the bed. Needless to say I won’t be keeping any of it. It sucks but I learned a lesson.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Berna,We are sorry to hear about your experience during your stay. We take all feedback seriously and will address this with our team. Please feel free to contact management directly for further assistance or discussion regarding your concerns.

10/10 Excellent

Shaobin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Shaobin,We are delighted to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back soon for another memorable visit!

10/10 Excellent

Eric

Stayed 1 night in Apr 2024

10/10 Excellent

Bangga

Travelled with family
Liked: Staff & service, property conditions & facilities
It was good & the employees welcome me
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Bangga,We appreciate your positive feedback on our team's hospitality during your stay. Your satisfaction is our priority, and we are delighted to hear that you felt welcomed by our staff. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for short visits
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Daniel,We're glad to hear you enjoyed your stay for short visits. Should you have any further feedback or require assistance, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Jose L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the exceptional customer service provided. Thank you
Stayed 3 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Jose L,We are thrilled to hear that you enjoyed our exceptional customer service during your stay. We strive to go above and beyond for all our guests. Your kind words are greatly appreciated and we hope to welcome you back soon.

10/10 Excellent

Faustino

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Faustino,Thank you for choosing to stay with us! We are delighted you had a wonderful experience at our hotel. We hope to welcome you back soon for another exceptional stay!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is readily accessible coming in on I-40 with good access to US-74 and other roads into the city of Wilmington. I expected noise because of being close to a busy highway, I was pleasantly surprised that my room was quiet at night. Good choice.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Robert,We are delighted to hear that you found our location convenient and that you enjoyed a peaceful night's sleep during your stay. Our team strives to provide a comfortable environment for all our guests, and we are pleased that you had a positive experience with us. If you need any assistance in the future, please don't hesitate to reach out to us directly.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is highly rated for a reason, rooms are clean, facility is kept clean and modern, bed is reasonably comfortable.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Christopher,We are delighted to hear that you enjoyed our clean and modern facilities, along with our comfortable beds. We strive to provide a top-notch experience for all our guests. Your positive feedback is truly appreciated.

4/10 Poor

The Georgia Anne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello The Georgia Anne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly so we can address any specific concerns you may have. We value your input and aim to provide the best possible stay for all our guests.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised at the quality of the hotel. Beds were very comfortable. A little noises at this location, but very nice otherwise.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Ann,We are delighted to hear that you found our beds comfortable during your stay with us. While we regret any noise disturbances experienced, we are pleased that overall you had a nice experience. If there is anything we can assist you with in the future, please do not hesitate to reach out to us.

10/10 Excellent

Mar-Quan

Liked: Cleanliness, amenities
Good customer service!!!😀
Stayed 2 nights in Mar 2024
Response from Manager on 20 Apr 2024
Hello Mar-Quan,We are delighted to hear that you appreciated our customer service during your stay! Our team works hard to ensure all guests have a positive experience. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 Excellent

Cristian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect 👌
Stayed 3 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Cristian,We are delighted to hear that you had a wonderful stay with us. It's our aim to provide a flawless experience for all our guests. We hope to welcome you back again soon for another great stay.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Larry,We are thrilled to hear you had an enjoyable experience at our hotel! We appreciate your positive rating and hope to welcome you back soon for another exceptional stay.

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Rene, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Kyra

Travelled with group
Liked: Cleanliness, staff & service
Shilunda at the front desk was very kind, polite and helpful. Great customer service
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Kyra,We are delighted to hear that you had a positive interaction with Shilunda at the front desk. Our team strives to provide excellent customer service to all our guests. Should you have any further feedback or if there is anything we can do to enhance your next visit, please do not hesitate to reach out.

8/10 Good

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
eazy to get in, people working was polite, lots of parking
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Tommy,We appreciate your positive feedback on our convenient access, friendly staff, and ample parking facilities. Should you have any further comments or require assistance, please feel free to reach out to our management team.

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff, but hot breakfast was not warm. Good location for shopping.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Amir,Thank you for sharing your experience with us. We are delighted to hear that you found our staff accommodating and our hotel clean. We appreciate your feedback regarding the breakfast temperature and will address this with our team to ensure improvements are made for future guests. We hope to welcome you back soon for an even better stay.

6/10 Okay

Gloria

The rooms were fine for what you pay for but there is a very strong cigarette smoke odor in all the rooms. We stayed here twice and they were the same. They really need to get that smell out but it will take a major renovation. We skipped the breakfast. They just didn’t have much and there was a lady coughing over everything not the hotels fault but there really wasn’t anything overly appealing with the breakfast being served.
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Gloria,We are sorry to hear about your experience. We appreciate your feedback on the room conditions. We consistently strive to provide a comfortable environment for all guests. Your concerns will be shared with the management for review and further action. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

MELANIE

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
None, it was a short visit,so far so good
Stayed 1 night in Apr 2024
Response from Manager on 5 Apr 2024
Hello MELANIE,We are pleased to hear that you had a positive experience during your recent stay with us. Should you have any additional feedback or require further assistance, please do not hesitate to contact our management team. Your feedback is valued to ensure we continue to meet and exceed our guests' expectations.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Jurcek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff - all of them! And good location!
Stayed 14 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Jurcek,We are joyful to hear that you appreciated our friendly staff and convenient location during your stay. Your kind words will be shared with the team as motivation to continue providing excellent service. Thank you for choosing to stay with us, we look forward to welcoming you back in the future.

6/10 Okay

Matthew

Very noisy.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Matthew, We apologize for any inconvenience you experienced during your stay. Your feedback regarding noise levels will be shared with our team for further improvement. Thank you for taking the time to share your experience with us.

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comfortable beds, nice and clean. Good price. The only downside I found, is that you can hear anything taking place in the hallway.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Kristin,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our comfortable beds and cleanliness at a good price. We value your feedback regarding hallway noise and will look into ways to further enhance our guests' stay.

10/10 Excellent

Lumyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and nice and clean place, perfect to stay
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Lumyla,We are thrilled to hear you found our hotel to be both affordable and well-maintained. Your comfort is our top priority, and we are delighted that you enjoyed your stay with us. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team for further assistance.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Evelyn,We are happy to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Ana,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us so we can continue to improve our services.

10/10 Excellent

JASON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how quiet it is but not enough parking sometimes
Stayed 2 nights in Mar 2024
Response from Manager on 15 Mar 2024
Hello JASON,We appreciate your feedback regarding the peaceful ambiance of our hotel. We apologize for any inconvenience you experienced with parking availability and recommend reaching out to our management for further assistance with this matter. Thank you for choosing to stay with us, we hope to welcome you back soon.

10/10 Excellent

Haylie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed here for work and it was great! It was quiet and the staff was so nice. Also, the beds here were probably the comfiest beds I have ever been in out of all the places I have stayed in my life (and my friend said the same thing about her bed)!! Checking in and out was easy too. 10/10!
Stayed 3 nights in Feb 2024
Response from Manager on 14 Mar 2024
Hello Haylie,We are thrilled to hear that you enjoyed your stay with us and found our staff to be accommodating. It's wonderful to hear that you found our beds to be exceptionally comfortable. We appreciate your positive feedback on the check-in and check-out process as well. We strive to ensure all our guests have a pleasant experience with us.

2/10 Terrible

Carla

Liked: Cleanliness
Disliked: Staff & service
I had.familty we and had to leave early and they would not give me my money back because I had to pay in cash because of there credit machine being down. If I paid with credit card I could have gotten my money back
Stayed 3 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Carla, We apologize for any inconvenience you experienced during your stay. For any billing concerns, we recommend contacting our management team directly for further assistance and clarification on our payment policies. Thank you for sharing your feedback with us.

4/10 Poor

Allison

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
it was okay
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar 2024
Hello Allison, We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us.

10/10 Excellent

Mary Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was just what I needed: somewhere reliable and convenient, and that's what I got!
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Mary Louise,We're delighted to hear that your stay met your expectations. Your satisfaction is our priority, and we aim to provide a reliable and convenient experience for all our guests. We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Katie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Katie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Alisha

Travelled with family
Liked: Amenities
There were only two wash towels for two guests staying when in my opinion it should have been four. I needed two for myself one for my face and one for my body. Maybe this sounds silly but those are my preferences. Overall the staff was nice however it could have been a little cleaner in my room
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Alisha, We appreciate your feedback regarding the towel availability and cleanliness in your room. We suggest guests kindly inform the front desk during their stay to address such concerns promptly. Your comments will be shared with our team for further improvement. Thank you for choosing to stay with us, and we hope to welcome you back for a better experience next time.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was in a goood spot. The beds were somewhat small for two adults to sleep comfortable.
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Veronica,We appreciate your feedback regarding our location. We will make note of your comments about the bed size for consideration in our future improvements. Thank you for sharing your experience with us.

8/10 Good

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Regan, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Ryan, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.