All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 514 out of 1000 reviews" "
10 - Excellent
514
Rating 8 - Good. 275 out of 1000 reviews" "
8 - Good
275
Rating 6 - Okay. 119 out of 1000 reviews" "
6 - Okay
119
Rating 4 - Poor. 43 out of 1000 reviews" "
4 - Poor
43
Rating 2 - Terrible. 49 out of 1000 reviews" "
2 - Terrible
49
8.6/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Vatanya
16 May 2024
Liked: Amenities
No complaints, I was satisfied with the staff, and the facility.
Vatanya
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Vatanya,We are delighted to hear that you had a satisfying experience with our staff and facilities. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
Hello Veronica,We are delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we hope to welcome you back in the future.
Hello Robert,We appreciate your feedback on the overall value of your stay. We strive to provide our guests with a positive experience. If there are any further details you would like to share, please feel free to contact our management team directly for assistance.
Hello kosmas,We're delighted to hear you appreciated our competitive rates and clean accommodations. We look forward to welcoming you back for another enjoyable stay soon.
6/10 Okay
Leah
12 May 2024
Room smelled like smoke
Hotel needs updating
Leah
Stayed 3 nights in May 2024
Response from Manager on 14 May 2024
Hello Leah, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for further consideration. Thank you for choosing our hotel, and we hope to welcome you back in the future.
Hello Elizabeth, We appreciate your feedback regarding the cleanliness of the rooms. Your comments will be shared with our housekeeping team for further improvements. Your satisfaction is important to us, and we hope to welcome you back in the future for a more enjoyable stay.
6/10 Okay
Ron
12 May 2024
Ron
Stayed 2 nights in May 2024
Response from Manager on 15 May 2024
Hello Ron, We appreciate you choosing to stay with us and hope you had a comfortable stay overall. If there are any details you would like to share about your experience, please contact us directly so we can address them accordingly.
2/10 Terrible
Debra, New York
12 May 2024
Disliked: Staff & service
I had to cancel cause I was sick with Covid. No one answered the phone after trying and trying the day before, so I lost my 130 dollars
Debra
Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Debra, We're sorry to hear about your cancellation experience. For any booking modifications or cancellations, we recommend reaching out to our reservations team directly. Your feedback is valuable and will be shared with the relevant teams for improvement.
We liked the hotel a lot except for one thing. I rented two smoke-free rooms but one of the rooms smelled very strongly of tobacco smoke. Our family was there in other rooms and they were all next to each other and across the hall from each other, so we did not want to change rooms. The maid service who cleaned the room should have notified the hotel management of that the previous renter had smoked in the room. They should at least have used some air freshener in the room.
ERNEST B HARRELL
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello ERNEST B HARRELL, We apologize for the inconvenience you experienced during your stay. Our hotel takes cleanliness and room conditions very seriously, and we will address your concerns with our housekeeping team to ensure this is an isolated incident. Your feedback is valuable to us as we continually strive to improve our services for all our guests. Thank you for bringing this to our attention.
10/10 Excellent
Diana
Travelled with partner
9 May 2024
Clean facilities, good breakfast! A very good value for your money!
Diana
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Diana,We're delighted to hear you enjoyed our clean facilities and breakfast during your stay. Our team is committed to providing great value for our guests. Should you have any further feedback, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
6/10 Okay
Shannon, McAdenville
8 May 2024
Liked: Staff & service
Shannon
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Shannon, We appreciate you taking the time to share your experience with us. Should you have any further feedback to provide, please do not hesitate to reach out to us directly. We value your input and would love to hear from you.
I stayed there because I was on a nursing assignment. I had bed bugs the next morning. The property gave me a full refund. But I put my luggage, scrubs and $500 purse on the bed. Needless to say I won’t be keeping any of it. It sucks but I learned a lesson.
Berna
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Berna,We are sorry to hear about your experience during your stay. We take all feedback seriously and will address this with our team. Please feel free to contact management directly for further assistance or discussion regarding your concerns.
Hello Shaobin,We are delighted to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back soon for another memorable visit!
Hello Bangga,We appreciate your positive feedback on our team's hospitality during your stay. Your satisfaction is our priority, and we are delighted to hear that you felt welcomed by our staff. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
Hello Daniel,We're glad to hear you enjoyed your stay for short visits. Should you have any further feedback or require assistance, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel for your accommodation needs.
I loved the exceptional customer service provided. Thank you
Jose L
Stayed 3 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Jose L,We are thrilled to hear that you enjoyed our exceptional customer service during your stay. We strive to go above and beyond for all our guests. Your kind words are greatly appreciated and we hope to welcome you back soon.
10/10 Excellent
Faustino
21 Apr 2024
Faustino
Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Faustino,Thank you for choosing to stay with us! We are delighted you had a wonderful experience at our hotel. We hope to welcome you back soon for another exceptional stay!
The hotel is readily accessible coming in on I-40 with good access to US-74 and other roads into the city of Wilmington. I expected noise because of being close to a busy highway, I was pleasantly surprised that my room was quiet at night. Good choice.
Robert
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Robert,We are delighted to hear that you found our location convenient and that you enjoyed a peaceful night's sleep during your stay. Our team strives to provide a comfortable environment for all our guests, and we are pleased that you had a positive experience with us. If you need any assistance in the future, please don't hesitate to reach out to us directly.
Property is highly rated for a reason, rooms are clean, facility is kept clean and modern, bed is reasonably comfortable.
Christopher
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Christopher,We are delighted to hear that you enjoyed our clean and modern facilities, along with our comfortable beds. We strive to provide a top-notch experience for all our guests. Your positive feedback is truly appreciated.
4/10 Poor
The Georgia Anne
20 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The Georgia Anne
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello The Georgia Anne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly so we can address any specific concerns you may have. We value your input and aim to provide the best possible stay for all our guests.
Pleasantly surprised at the quality of the hotel. Beds were very comfortable. A little noises at this location, but very nice otherwise.
Ann
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Ann,We are delighted to hear that you found our beds comfortable during your stay with us. While we regret any noise disturbances experienced, we are pleased that overall you had a nice experience. If there is anything we can assist you with in the future, please do not hesitate to reach out to us.
10/10 Excellent
Mar-Quan
19 Apr 2024
Liked: Cleanliness, amenities
Good customer service!!!😀
Mar-Quan
Stayed 2 nights in Mar 2024
Response from Manager on 20 Apr 2024
Hello Mar-Quan,We are delighted to hear that you appreciated our customer service during your stay! Our team works hard to ensure all guests have a positive experience. Your feedback is valuable to us, and we hope to welcome you back in the future.
Hello Cristian,We are delighted to hear that you had a wonderful stay with us. It's our aim to provide a flawless experience for all our guests. We hope to welcome you back again soon for another great stay.
Hello Larry,We are thrilled to hear you had an enjoyable experience at our hotel! We appreciate your positive rating and hope to welcome you back soon for another exceptional stay.
Hello Rene, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Excellent
Kyra
Travelled with group
7 Apr 2024
Liked: Cleanliness, staff & service
Shilunda at the front desk was very kind, polite and helpful. Great customer service
Kyra
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Kyra,We are delighted to hear that you had a positive interaction with Shilunda at the front desk. Our team strives to provide excellent customer service to all our guests. Should you have any further feedback or if there is anything we can do to enhance your next visit, please do not hesitate to reach out.
eazy to get in, people working was polite, lots of parking
Tommy
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Tommy,We appreciate your positive feedback on our convenient access, friendly staff, and ample parking facilities. Should you have any further comments or require assistance, please feel free to reach out to our management team.
Clean and friendly staff, but hot breakfast was not warm. Good location for shopping.
Amir
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Amir,Thank you for sharing your experience with us. We are delighted to hear that you found our staff accommodating and our hotel clean. We appreciate your feedback regarding the breakfast temperature and will address this with our team to ensure improvements are made for future guests. We hope to welcome you back soon for an even better stay.
6/10 Okay
Gloria
4 Apr 2024
The rooms were fine for what you pay for but there is a very strong cigarette smoke odor in all the rooms. We stayed here twice and they were the same. They really need to get that smell out but it will take a major renovation. We skipped the breakfast. They just didn’t have much and there was a lady coughing over everything not the hotels fault but there really wasn’t anything overly appealing with the breakfast being served.
Gloria
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Gloria,We are sorry to hear about your experience. We appreciate your feedback on the room conditions. We consistently strive to provide a comfortable environment for all guests. Your concerns will be shared with the management for review and further action. Thank you for taking the time to share your thoughts with us.
Hello MELANIE,We are pleased to hear that you had a positive experience during your recent stay with us. Should you have any additional feedback or require further assistance, please do not hesitate to contact our management team. Your feedback is valued to ensure we continue to meet and exceed our guests' expectations.
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Hello Jurcek,We are joyful to hear that you appreciated our friendly staff and convenient location during your stay. Your kind words will be shared with the team as motivation to continue providing excellent service. Thank you for choosing to stay with us, we look forward to welcoming you back in the future.
6/10 Okay
Matthew
21 Mar 2024
Very noisy.
Matthew
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Matthew, We apologize for any inconvenience you experienced during your stay. Your feedback regarding noise levels will be shared with our team for further improvement. Thank you for taking the time to share your experience with us.
8/10 Good
Kristin
Travelled with family
17 Mar 2024
Liked: Cleanliness, staff & service, amenities
Comfortable beds, nice and clean. Good price. The only downside I found, is that you can hear anything taking place in the hallway.
Kristin
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Kristin,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our comfortable beds and cleanliness at a good price. We value your feedback regarding hallway noise and will look into ways to further enhance our guests' stay.
Good price and nice and clean place, perfect to stay
Lumyla
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Lumyla,We are thrilled to hear you found our hotel to be both affordable and well-maintained. Your comfort is our top priority, and we are delighted that you enjoyed your stay with us. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team for further assistance.
10/10 Excellent
Evelyn
16 Mar 2024
Liked: Cleanliness, staff & service
Evelyn
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Evelyn,We are happy to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.
Hello Ana,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us so we can continue to improve our services.
I love how quiet it is but not enough parking sometimes
JASON
Stayed 2 nights in Mar 2024
Response from Manager on 15 Mar 2024
Hello JASON,We appreciate your feedback regarding the peaceful ambiance of our hotel. We apologize for any inconvenience you experienced with parking availability and recommend reaching out to our management for further assistance with this matter. Thank you for choosing to stay with us, we hope to welcome you back soon.
My friend and I stayed here for work and it was great! It was quiet and the staff was so nice. Also, the beds here were probably the comfiest beds I have ever been in out of all the places I have stayed in my life (and my friend said the same thing about her bed)!! Checking in and out was easy too. 10/10!
Haylie
Stayed 3 nights in Feb 2024
Response from Manager on 14 Mar 2024
Hello Haylie,We are thrilled to hear that you enjoyed your stay with us and found our staff to be accommodating. It's wonderful to hear that you found our beds to be exceptionally comfortable. We appreciate your positive feedback on the check-in and check-out process as well. We strive to ensure all our guests have a pleasant experience with us.
2/10 Terrible
Carla
11 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
I had.familty we and had to leave early and they would not give me my money back because I had to pay in cash because of there credit machine being down. If I paid with credit card I could have gotten my money back
Carla
Stayed 3 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Carla, We apologize for any inconvenience you experienced during your stay. For any billing concerns, we recommend contacting our management team directly for further assistance and clarification on our payment policies. Thank you for sharing your feedback with us.
This was just what I needed: somewhere reliable and convenient, and that's what I got!
Mary Louise
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Mary Louise,We're delighted to hear that your stay met your expectations. Your satisfaction is our priority, and we aim to provide a reliable and convenient experience for all our guests. We appreciate your feedback and hope to welcome you back soon.
8/10 Good
Katie
10 Mar 2024
Liked: Cleanliness, staff & service
Katie
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Katie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
6/10 Okay
Alisha
Travelled with family
10 Mar 2024
Liked: Amenities
There were only two wash towels for two guests staying when in my opinion it should have been four. I needed two for myself one for my face and one for my body. Maybe this sounds silly but those are my preferences. Overall the staff was nice however it could have been a little cleaner in my room
Alisha
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Alisha, We appreciate your feedback regarding the towel availability and cleanliness in your room. We suggest guests kindly inform the front desk during their stay to address such concerns promptly. Your comments will be shared with our team for further improvement. Thank you for choosing to stay with us, and we hope to welcome you back for a better experience next time.
The location was in a goood spot. The beds were somewhat small for two adults to sleep comfortable.
Veronica
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Veronica,We appreciate your feedback regarding our location. We will make note of your comments about the bed size for consideration in our future improvements. Thank you for sharing your experience with us.
Hello Regan, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!
Hello Ryan, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.