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Reviews of Mercure Hotel Wiesbaden City

4 out of 5
Mercure Hotel Wiesbaden City
Bahnhofstrasse 10-12, Wiesbaden, HE

Reviews

8.4

Very good

Rating 10 - Excellent. 193 out of 434 reviews" "
Rating 8 - Good. 168 out of 434 reviews" "
Rating 6 - Okay. 41 out of 434 reviews" "
Rating 4 - Poor. 16 out of 434 reviews" "
Rating 2 - Terrible. 16 out of 434 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Matt

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

ROSARIO

Stayed 4 nights in Dec 2023
Response from Saskia, Guest Service Team on 26 Jan 2024
Dear Rosario,We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Saskia, Guest Service Team

10/10 Excellent

Kaye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value and comfortable
Enjoyed a 3 night stay at Mercure in Wiesbaden for work. Good location, underground parking, fabulous restaurant/bar with nice ambiance. I ended up eating there all 3 nights. I’ll stay here again when in Wiesbaden.
Stayed 2 nights in Dec 2023
Response from Saskia, Guest Service Team on 21 Dec 2023
Dear Kaye,Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and hope to see you again very soon. Best regards Saskia, Guest Service Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, great bedrooms and excellent staff
Stayed 3 nights in Dec 2023
Response from Saskia, Guest Service Team on 21 Dec 2023
Liebe Elisabeth,vielen Dank für Ihre tolle Bewertung.Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen, Sie schon bald wieder im Mercure Hotel Wiesbaden City begrüßen zu dürfen. Herzliche GrüßeSaskia, Guest Service Team

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was easy after completing the electronic check-in. Desk staff were pleasant. I would have appreciated the AC operating at a lower temperature. Convenient to dinning and shopping. I loved being within walking distance of the farmer’s market.
Stayed 1 night in Oct 2023
Response from Saskia, Guest Service Team on 21 Dec 2023
Dear Monique,Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and hope to see you again very soon. Best regards Saskia, Guest Service Team

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Like the pool, sauna and breakfast.
Stayed 3 nights in Oct 2023
Response from Saskia, Guest Service Team on 21 Dec 2023
Dear Matthew,Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and hope to see you again very soon. Best regards Saskia, Guest Service Team

6/10 Okay

Romeo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
One should avoid room 209 until repair work has been done. The broken ventilation made showering impractical. In addition, some of the equipment was partially outdated. And did not include features advertised in the room description. Although I still enjoyed a pleasant stay, these standard conditions must be met in the future so that one does not question whether the hotel was worth the money.
Stayed 2 nights in Aug 2023
Response from Saskia, Guest Service Team on 14 Aug 2023
Dear Romeo,Thank you very much for your review.I hope you had a pleasant stay and I am sorry that not all of the services have met your expectations.We are aware of the current condition of some rooms and bathrooms. After the successful renovation of our ground floor in 2018, with a total investment of around 7.5 million, we planned to renovate the rooms for 2020. Unfortunately, the renovation has been postponed due to the pandemic. We are currently in talks with craft companies in order to be able to start the room renovation next year.We would be delighted to welcome you again soon.Best regardsSaskia, Guest Service Team

2/10 Terrible

E

Stayed 1 night in Jul 2023
Response from Saskia, Guest Service Team on 14 Aug 2023
Dear valued Guest,Thanks for your review.I hope you had a pleasant stay and I am sorry that not all of the services have met your expectations.The satisfaction of our guests is very important to us, we would be very pleased if you would tell us in more detail what you did not like. Thank you in advance and hope to see you soon. Best regardsSaskia, Guest Service Team

2/10 Terrible

Andreas

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Saskia, Guest Service Team on 21 June 2023
Lieber Andreas,vielen Dank für Ihre Bewertung. Ich hoffe, dass Sie einen angenehmen Aufenthalt hatten und bedauere, dass nicht alle Serviceleistungen Ihren Erwartungen entsprochen haben. Da uns die Zufriedenheit unserer Gäste sehr wichtig ist, würden wir uns sehr freuen, wenn Sie uns genauer mitteilen würden, was Ihnen nicht zugesagt hat. Vielen Dank im Voraus und hoffentlich bis bald. Beste Grüße Saskia, Guest Service Team

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Saskia, Guest Service Team on 21 June 2023
Dear Ashley,Thank you for your great review of our house! We are more than happy that you felt comfortable; this is the best compliment for us. Many thanks and see you soon. Kind regards Saskia, Guest Service Team

4/10 Poor

Biola

Stayed 7 nights in Apr 2023
Response from Saskia, Guest Service Team on 21 June 2023
Dear Biola,Thanks for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. The satisfaction of our guests is very important to us, we would be very happy, if you would tell us more exactly what did not met your expectations. Thanks in advance and hopefully see you soon. Best regards Saskia, Guest Service Team

6/10 Okay

Gregory

Travelled with family
Liked: Staff & service
The shower door leaked and the Air-conditioning wasn’t working.. But we had a coffeemaker and bottled water daily👍
Stayed 11 nights in Apr 2023
Response from Saskia, Guest Service on 21 June 2023
Dear Gregory,Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. We are aware of the condition of some of the bathrooms and are therefore in the process of planning room renovations.The air conditioning was still switched off at the beginning of May, since the nights were still relatively cold with under 10 degrees.We would be delighted to welcome you again in our hotel.Best regardsSaskia, Guest Service

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice, modern, spacious hotel. Quiet, relaxing and comfortable. Lots of modern amenities. No need to stay in an old hotel when this is available. Very good staff as well.
Stayed 3 nights in Sep 2022
Response from Saskia, Guest Service Team on 17 Nov 2022
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regardsSaskia, Guest Service Team

2/10 Terrible

Manuel

Hotel ruined by an insulting restaurant service
First of all, let me clarify that our overall rating is not on the hotel side that was correct but the restaurant of the hotel. Unfortunately it is part of the experience and it is affecting our feelings about Mercure Hotel offer and services. I cooled down but the experience with the restaurant was just insulting. First, if you do expect a vegan option not only forget this place because not only they do not propose anything serious (the Caesar Salad without the chicken and without the sauce... meaning just a green salad but charged at the price of the Caesar salad...) but also they are judging your diet and your choices in a very insulting way. I was so sorry for my daughter-in-law to be so badly considered. the worst thing when at the end of the diner we shared our frustrations we were told it was a misunderstanding on her side ... Unfortunately all the persons around the table were able to hear about this misconsideration and blaming her was insane. The second serious insult was when my son tasted his glass of Sauvignon Blanc and noted that despite very nice flavour it was very acid... "piquant" and therefore undrinkable. We called the person acting as a so-called "sommelier" and was telling us that it was not true. That all the Sauvignon were like that.... I tasted the wine of my son and i do confirm that it was realling bad and i have a enough Sauvignon Blanc in my cellar to understand that his mocking smile was actually insulting. Never again...
Stayed 1 night in Sep 2022
Response from Saskia, Guest Service Team on 17 Nov 2022
Dear Manuel,Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that our service left a bad impression. You can rest assured that we will discuss your comment as a team. We have several vegan dishes on our menu, which could have been explained to you in an advisory capacity.We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Saskia, Guest Service Team

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly and welcoming but the room and overall condition of the hotel was a bit disappointing. The hotel overall looks a bit tired and is in need if an update and serious renovating. Certainly not up to the standards of a 4-star hotel. 2-star maybe.
Stayed 3 nights in Sep 2022

6/10 Okay

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly and poor service
We stayed here together with our children. Although requested before hand and also at the note upon check-in the baby cot that was eventually placed was not in good working condition. We specifically chose this hotel because of the pool only to find out that on the day we arrived it was closed for most of the afternoon for swimming lessons. Something like this should be mentioned somewhere when booking. The staff was not very friendly and even the manager at reception responded in very short and abrupt ways. In fact, he also had no problem having an open argument with one of his staff when we stood at reception. He did end up taking the discussion to his office. Overall not very professional, happy and welcoming. No bathrobes although we asked for them repeatedly and a very cold and unwelcoming space. Given the other options we won’t be back!
Stayed 1 night in Aug 2022

6/10 Okay

G

Liked: Staff & service, room comfort
Wine festival stay
Had to change rooms upon check-in, due to dirty bathroom. Alina was super sweet to pick more rooms for me to see, she went above and beyond in service! The carpet has stains, but oh well. The room was in need to upgrades, which we found out at check out they hopefully will be doing in 2023. Like no carpet! Breakfast was very good with an omelette station on weekdays. The A/C was good because it was HOT in August. Busy place. Location was great for the weinfest and we will return! Parking connected to the hotel which I love. Beautiful lobby area and enclosed terrace area could use more plants. It's our 4th Mecure hotel to stay at.
2022
Stayed 4 nights in Aug 2022

10/10 Excellent

Kenneth, Clarksville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice hotel - convenient to everything downtown. Airconditoned - which is nice in a German hotel.
Stayed 1 night in Aug 2022

10/10 Excellent

PATRICK, JUPITER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to city center
Stayed 4 nights in Aug 2022

10/10 Excellent

Barghash

Stayed 2 nights in Aug 2022

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The housekeeper who cleaned our room was especially nice and accommodating to us.
Stayed 6 nights in Jun 2022

8/10 Good

BEAT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but B'fast overpriced
Stayed 1 night in Jun 2022

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, facilities, and staff.
Stayed 4 nights in Jun 2022

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2022

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It went well. Good staff. Nice bar. Good area.
Stayed 1 night in Apr 2022
Response from Nina, Guest Service Team on 2 May 2022
Dear Robin, Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

8/10 Good

Amar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, friendly staff.
Stayed 3 nights in Jan 2022
Response from Nina, Guest Service Team on 13 Jan 2022
Dear Amar, Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards

6/10 Okay

Matic

Business traveller
Liked: Staff & service
Price-comfort ratio is poor
Not really worth the money, as this is one of the mosr expensive hotels in Wiesbaden. Heating is with air conditioning, Rooms are from 1990s.
Stayed 2 nights in Nov 2021
Response from Nina, Guest Service Team on 13 Jan 2022
Dear Matic, Thank you for your review. We are very sorry to hear that your last stay was not to your satisfaction. After the successful renovation of our ground floor in 2018 with a total investment of around € 7.5 million, we were in good spirits to start planning the renovation of the rooms in 2020. Corona had other plans. We very much hope that our industry can now fully recover relatively quickly and that we can approach the planning promptly. I am sure you understand. Hopefully see you soon. Kind regards

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good.
Good location. Clean rooms. Good breakfast.
Stayed 2 nights in Oct 2021
Response from Nina, Guest Service Team on 1 Nov 2021
Dear Cynthia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

6/10 Okay

Ciaran

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t judge a book by its cover
I’ll start off what was great about the location. The location is excellent. Centrally located in the heart of Wiesbaden. The staff, all around were great, welcoming, and helpful. The lobby, lounge, bar and restaurant were also really nicely put together and modern. However it was my fault for looking at how beautiful the front of the house was, that I didn’t look past it before booking. As soon as I got off the elevator I was hit with a really strong aroma. The best way I can describe it is a mixture of old urine and a grandmothers closet. The walls were scuffed. The carpeting was so old and worn down that you could see the base of the floor through the carpeting. It was a little overwhelming. Once I got to the room, the smell wasn’t as strong but still around. The room overall was clean but everything was very dated. The shower was tiny and had to climb into it. I can’t imagine anyone in their 50’s or older would be able to safely get in and out. The shower didn’t stop any of the water from getting out so by the time my shower was done, the entire bathroom floor was soaked. Overall, not a great experience.
Dirty worn carpeting
Stayed 2 nights in Aug 2021
Response from Nina, Guest Service Team on 26 Aug 2021
Dear Ciaran Lacey, Thank you for your comments about your recent stay with us. We are very sorry to hear that your stay was not to your satisfaction. After the successful renovation of our ground floor in 2018 with a total investment of around € 7.5 million, we were in good spirits to start planning the renovation of the rooms in 2020. Corona had other plans. We very much hope that our industry can now fully recover relatively quickly and that we can approach the planning promptly. I am sure you understand. Hopefully see you soon. Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, good location
Hello, The Hotel is ideally situated near city center. I had an appointment at 9:30 the next day, onsite parking was a plus. Perfect spot for covid 19 times, Everything was sanitized.
Stayed 1 night in Feb 2021
Response from Nina, Guest Service Team on 18 Mar 2021
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

2/10 Terrible

Jeffery

Business traveller
Disliked: Staff & service
The wouldn't give me a detailed receipt because I paid through you all
Stayed 3 nights in Sep 2020
Response from Nina, Guest Service Team on 8 Oct 2020
Dear Jeffery, Thank you for your review. I hope you had a pleasant stay and we are looking forward to wlecome you again soon. Kind regards

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great hotel in a great location
The Mercure is located close to the city center (5 minute walk) and also to the main roads in and out of the city. Convenient parking under the hotel (which can be hard to find.) Great service at the front desk and dining area. Rooms are becoming a bit aged (especially carpet) but are very clean and quiet. Wonderful ice cold AC (also hard to find.)
Stayed 4 nights in Jul 2020
Response from Nina, ORM & Quality Manager on 13 July 2020
Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Nina

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Nina, Guest Service Team on 29 June 2020
Dear Matthew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Nina, Guest Service Team on 20 Feb 2020
Dear valued Guest, Thank you for your 4-star rating. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

10/10 Excellent

jb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Great hotel 5 minutes walk from centre of town. About 10 minutes to train station. Friendly staff, nice surroundings. Beds very comfortable. Only gripe was 6 yo-yos for a pint. Felt that was a bit steep. But would definitely stay again. Also had a good few English speaking channels on the box.
Stayed 2 nights in Jan 2020
Response from Nina, Guest Service Team on 10 Feb 2020
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Restaurant was closed because of a grease fire. I had a soccer team in rooms all around me and they kept me up most of the night. I had to change rooms. Great location. Room was clean. Staff was extremely helpful and polite.
Stayed 9 nights in Jan 2020
Response from Nina, Guest Service Team on 27 Jan 2020
Dear valued Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. Our restaurant was closed due to some renovations, not because of a grease fire. You obviously got a misinformation. We are happy to hear that we were able to inspire you with our service and the location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Clean and comfortable. Plenty of space in lobby area to work if necessary. Staff was very helpful during multiple incidents of lost/forgotten keys. :)
Stayed 2 nights in Jan 2020
Response from Nina, Guest Service Team on 27 Jan 2020
Dear James, Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent lobby and bar area.Very welcoming and clean.
Stayed 1 night in Jan 2020
Response from Nina, Guest Service Team on 20 Jan 2020
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and Positive
Service was great. Breakfast is diverse. Beds are a little uncomfortable
Stayed 2 nights in Jan 2020
Response from Nina, Guest Service Team on 13 Jan 2020
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Nina, Guest Service Team on 16 Dec 2019
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious lobby, very clean, well thought-out bedrooms
Stayed 1 night in Oct 2019
Response from Nina, Guest Service Team on 4 Nov 2019
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina, Guest Service Team

10/10 Excellent

Murphy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Nine Night Stay
I stayed here for business (and my mother was with me) It was the BEST stay ever. The staff was extremely kind and helpful. We were there nine nights, and I can honestly say that every single staff member that we came in contact with was awesome. While I was away each day at business, my Mother usually stayed at the hotel or close by. Staff members always helped her, said a special hello, etc. The room was perfect for us. Two twin beds, roomy, clean, nice bathroom. I also loved that we were located within walking distance to shopping, restaurants, etc. I look forward to future stays at the Mercure.
Stayed 9 nights in Oct 2019
Response from Nina, Guest Service Team on 21 Oct 2019
Dear valued Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Nina, Guest Service Team on 21 Oct 2019
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you have felt comfortable in our house and looking forward to your next stay. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Nina, Guest Service Team on 21 Oct 2019
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Nina, Guest Service Team on 17 Sept 2019
Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is literally a block and a half from the town hall, so very centrally located and easy access to downtown Wiesbaden. The hotel was nice, the parking good, and the breakfast excellent. The AC didn’t get as cold as I would have liked it in my room, but it was over 90 degrees outside when I was there, which is abnormally warm for Wiesbaden.
Stayed 3 nights in Aug 2019
Response from Nina, Guest Service Team on 2 Sept 2019
Dear valued Guest, Thank you for your 4-star rating. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina, Guest Service Team

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Nina, Guest Service Team on 26 Aug 2019
Dear Brittany, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina, Guest Service Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Nina, Guest Service Team on 29 Aug 2019
Lieber Gast, vielen Dank für Ihren Besuch in unserem Haus und für die tolle 5 Sterne Bewertung. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen, Sie schon bald wieder im Mercure Hotel Wiesbaden City begrüßen zu dürfen. Herzliche Grüße Nina, Guest Service Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019
Response from Nina, Guest Service Team on 29 July 2019
Dear Alan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina, Guest Service Team