"When i arrived (late at night) the staff person was obviously tired and wearing too many hats. She was friendly and the ratings don’t reflect her but rather the poor management. My room was partially ready. She told me she would need to bring me up my towels, pillow cases and bed topper. I told her i would take them since she was covering the front desk. She was appreciative. My room was directly across from the elevator and noisy ice machine. I walked in the room and it was TINY! Sleeping area is just slightly larger than the queen bed. I made my bed but was overwhelmed by a terrible smell the moment I had walked into the room. Smelled like pickles! I called down and asked if i could be placed in another room but she told me none were available. She offered to bring me up some room freshener. I offered to come down and get it from her. When i was handed the bottle it was a bottle previously of window cleaner that was written on that said “room freshener “. I doubt that is OSHA compliant!
I also let her know that there was a vacuum sitting out in the middle of hallway on our floor. I suspect she was wearing the hat as manager as well as housekeeper. The freshener made it bearable to sleep so that was good. Breakfast was skimpy with obvious cost saving measures. Front desk AM clerk was dressed in a T-shirt and tight pants which wasn’t a professional look. Clerk didn’t ask me how my stay was. Didn’t really acknowledge me. Dryer broken and no printer paper at night."
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