Fridge, microwave, coffee/tea maker

Reviews of Best Western Westminster Inn

2.5 out of 5
Best Western Westminster Inn
5755 Westminster Blvd, Westminster, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 411 out of 1000 reviews" "
Rating 8 - Good. 340 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Khoa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My wife and I had a date trip and spent 2 nights at this location from 5/4 to 5/6/2024 and we had 2 bad experiences:: - we’re woke up around 4am by a next door room on Sunday night 05/05/2024. Looked like there was a family fight or something. One of the lady was locked out, and she kept screaming. And we couldn’t get back to sleep afterwards. We called the front desk who eventually called the cops. - we ate breakfast at the hotel and kept the plastic wraps in our backpack. As my wife had stomach issues when heading back home, so coincidentally we opened our backpack and found out that all the individual wrapped bakery (Hostess Danish and Svenhard’s) were long expired (4/17, 4/18/2024 etc…). We didn’t expect to eat expired stuffs at any places, mostly at a hotel. If the price includes free expired breakfast, we prefer to pay extra money to eat non-expired.
Stayed 2 nights in May 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, well located
Stayed 3 nights in May 2024
Response from BW Management on 15 May 2024
Thank you for your Rating, we are happy you enjoyed your stay with us, we are looking forward to serve you again, on your next visit to westminster.BW Management

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in May 2024
Response from BW Management on 15 May 2024
Thank you for your feedback, we are happy you enjoyed your stay with us, we are looking forward to serve you again, on your next visit to westminster.BW Management

8/10 Good

Manuel

Travelled with family and small children
Liked: Staff & service
Great place great vibes.. just need to work on rooms more. Bath walls full of mold and walls are beyond dirty. Some 409 and some paint would help your place out a lot.
Stayed 1 night in May 2024
Response from BW Management on 15 May 2024
Thank you for your feedback, we are happy you enjoyed your stay with us, we are looking forward to serve you again, on your next visit to westminster.BW Management

10/10 Excellent

Ivette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience, and very affordable! Close enough to Disneyland. My family and I were only supposed to stay for 1 night, that turned into 4 nights! Lol with that said, we had a good experience overall. Great breakfast included with stay, very comfy beds and clean room. Overall quiet property.
Stayed 1 night in May 2024
Response from BW Management on 15 May 2024
Thank you for your feedback, we are happy you enjoyed your stay with us, we are looking forward to serve you again, on your next visit to westminster.BW Management

10/10 Excellent

Ivette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I initially booked Dolly is who helped us. She was very polite and even showed me the room prior to booking which we appreciate greatly as we had a bad experience prior to looking into Best Western. We were going to stay for only 1 night, which turned into 2 then 4! Lol All was great! The breakfast was good, and filling. There was one night that we can hear some male yelling and cursing abusively to the female staying in the same room as him which was disturbing, but other than that, we had a very pleasant stay! The housekeepers did a great job in cleaning. Definitely recommend this location and we will stay here again when in the area! :)
Stayed 1 night in May 2024
Response from BW Management on 15 May 2024
Thank you for your feedback, we are happy you enjoyed your stay with us, we are looking forward to serve you again, on your next visit to westminster.BW Management

10/10 Excellent

Brian, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from BW Management on 15 May 2024
Thank you for your feedback, we are happy you enjoyed your stay with us, we are looking forward to serve you again, on your next visit to westminster.BW Management

10/10 Excellent

Ivette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Good breakfast, nice clean and comfy rooms. Good with kids.
Stayed 2 nights in May 2024
Response from BW Management on 15 May 2024
Thank you for your feedback, we are happy you enjoyed your stay with us, we are looking forward to serve you again, on your next visit to westminster.BW Management

10/10 Excellent

Ronald

Travelled with group
Great hotel! Bang for your bucks!!
Stayed 1 night in May 2024
Response from BW Management on 15 May 2024
Thank you for your feedback, we are happy you enjoyed your stay with us, we are looking forward to serve you again, on your next visit to westminster.BW Management

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members are friendly and helpful. My room was immaculate and comfortable. I felt safe the whole time I was there. I would absolutely come back here again.
Stayed 1 night in May 2024
Response from BW Management on 9 May 2024
Hello,Thank you for your feedback, we are happy you enjoyed your stay with us.We are looking forward to serve you again, on your next visit to Westminster.BW Management

10/10 Excellent

John R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated property with pleasant courtyard area and plenty of parking. Helpful friendly staff and good breakfast. Odd floor covering on walkways but not a problem and nice floors in room.
Stayed 3 nights in May 2024
Response from BW Management on 9 May 2024
Hello,Thank you for your feedback, we are happy to know you enjoyed your stay with us overall.We are looking forward to serve you again, on your next visit to Westminster.BW Management

10/10 Excellent

Emily

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy check in. Nice staff. Only complaint was the room smelled a bit like mildew. After airing out for a while it was better. Clean place to sleep. Good bed.
Stayed 5 nights in May 2024
Response from BW Management on 9 May 2024
Hello,Thank you for your feedback, we are happy to know you enjoyed your stay with us overall.We are looking forward to serve you again, on your next visit to Westminster.BW Management

10/10 Excellent

Khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from BW Management on 9 May 2024
Hello,Thank you for your rating, we are happy to know you enjoyed your stay with us overall.We are looking forward to serve you again, on your next visit to Westminster.BW Management

10/10 Excellent

Lourdes, Fairview

Stayed 1 night in Apr 2024
Response from BW Management on 9 May 2024
Hello,Thank you for your rating, we are happy to know you enjoyed your stay with us overall.We are looking forward to serve you again, on your next visit to Westminster.BW Management

8/10 Good

Cindy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool was in the back of the property. The rooms were clean, except some of the walls were dirty, but other than that it was nice place to stay.
Stayed 2 nights in Mar 2024
Response from BW Management on 21 Mar 2024
Thank you for your feedback, please be assured your feedback regarding cleanliness, has been shared with the concerned department.We are looking forward to serve you again, on your next visit to Westminster. BW Management

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service, amenities
Building was very old and the floor creaked and looked like it was coming up. We were on the second floor and the walkway was outside and sloped was narrow and sloped away from the building. The stairs were steep and elevator available.
Stayed 2 nights in Feb 2024
Response from BW Management on 20 Mar 2024
Hello,Thank you for your feedback, We are thrilled to inform you that we have been constantly making upgrades to our hotel to enhance your experience. Some of the recent upgrades include upgraded vinyl laminated flooring, 3.0 fast USB ports, and 4K 55-inch and larger TVs, just to name a few.We can't wait for you to experience these improvements firsthand during your next stay with us!BW Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW management on 4 Mar 2024
Thank you for the rating, we are looking forward to serve you again, on your next visit to Westminster.BW Management

8/10 Good

Hy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BW Management on 19 Feb 2024
Thank you for your feedback, we are looking forward to serve you again, on your next visit to Westminster.

6/10 Okay

Chau

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from BW Management on 19 Feb 2024
Thank you for your feedback, we are looking forward to serve you again, on your next visit to Westminster.

4/10 Poor

John

Travelled with partner
Disliked: Amenities
This Suite should NOT be rented to anyone who wants to sleep in past 6:00 am. That's when the Breakfast starts & they turn on the music. which can be clearly heard in this room. Also didn't like the fact that the bed is up against the wall so the person next to the wall has a hard time getting in and out of bed. Then there's the lack of ANY Electrical outlets or usb ports at the bedside.
Stayed 1 night in Feb 2024
Response from BW Management on 16 Feb 2024
Hello John,Thank you for your feedback, we are sorry to hear about your experience after your departure. Please be aware that we take every concern very seriously and it has been shared with the concerned department. We take pride to inform you, our hotel is one of the top rated hotel in orange county. Here at Best Western Westminster inn Cleanliness is our top notch priority. We do hope to see you on your next stay in Westminster.

6/10 Okay

kanndice

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from BW Management on 16 Feb 2024
Hello Kanndice,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

2/10 Terrible

Isaac

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bed were terrible Shower didn’t work they had to switch rooms .
Stayed 1 night in Feb 2024
Response from BW Management on 13 Feb 2024
Thank you for your feedback,Please accept our sincere apologies for the experience you had, during your recent stay with us. Your feedback is important to us and please be assured it has been shared with our concerned department.We are still hopeful that you will give us another opportunity to serve you again.

10/10 Excellent

Vu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 6 nights in Feb 2024
Response from BW Management on 13 Feb 2024
Thank you for your feedback, we are looking forward to serve you again, on your next visit to Westminster.BW Management

10/10 Excellent

Aram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Desk person. The our room was above my expectation, and the staff are very accommodating.
Stayed 1 night in Feb 2024
Response from BW Management on 11 Feb 2024
Hello,Thank you for your feedback, we are happy you enjoyed your stay with us, overall.We are looking forward to serve you again,on your next visit to Westminster.Thank you

10/10 Excellent

CHANG HYUK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
일주일간 편안히 지내고 갑니다. 깨끗한 룸 청소에 감사 드립니다. 모든면에서 불편함 없이 잘 지내었습니다. I had a great time without any inconvenience in every way.
Stayed 6 nights in Jan 2024
Response from BW Management on 1 Feb 2024
Hello Chang,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BW Management on 1 Feb 2024
Hello Tam,Thank you for the perfect score, We are looking forward to serve you again, on your next visit to Westminster.

2/10 Terrible

Greshaun

Stayed 1 night in Jan 2024
Response from BW Management on 20 Mar 2024
Thank you for taking time out to rate our hotel, we would really appreciate, if you can also let us know what can be done to earn perfect score.We are looking forward to serve you again, on your next visit to westminster.BW Management

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from BW Management on 26 Jan 2024
Hello Matthew,hank you for the perfect score, We are looking forward to serve you again, on your next visit to Westminster.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget option, especially considering free parking and free breakfast included . Close and easy ride to the beaches and many restaurant and bars in the area. Staff was very friendly. Quiet, safe and clean, comfy but dated room. Be aware that second floor rooms will have you carrying luggage upstairs - no elevators. Nice smaller pool, spa and putting green area in courtyard, although did not use. Would recommend.
Stayed 1 night in Jan 2024
Response from BW Management on 26 Jan 2024
Hello Laura,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

10/10 Excellent

Lena

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a non typical service dog but pets are not welcome which made me a bit uncomfortable
Stayed 2 nights in Jan 2024
Response from BW Management on 26 Jan 2024
Hello Lena,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we apologize if we made you feel that way. We are not a pet friendly hotel but we do accept Service Dogs. We will be looking forward to your next stay in Westminster.

10/10 Excellent

Timothy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BW Management on 26 Jan 2024
Hello Timothy,Thank you for the perfect score, We are looking forward to serve you again, on your next visit to Westminster.

8/10 Good

Judy, Nanaimo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disposable utensils for breakfast. Nice room. Breakfast good. Busy road not much closeby.
Stayed 1 night in Dec 2023
Response from BW Management on 14 Jan 2024
Hello Judy,Thank you so much for your feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that. We will be looking forward to your next stay with us here at Best Western Westminster inn.

10/10 Excellent

Alejandra

Travelled with family
Stayed 1 night in Jan 2024
Response from BW Management on 14 Jan 2024
Hello Alejandra,Thank you for the perfect score, We are looking forward to serve you again, on your next visit to Westminster.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
I think this property is great! I love walking out to the grass and pool area. There is an amazing selection for breakfast, especially considering the small area.
Stayed 2 nights in Dec 2023
Response from BW Management on 14 Jan 2024
Hello Lynne,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

8/10 Good

Tea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were put into was dirty and not finished however the front office staff quickly got us into a clean room that was what I expected. overall a comfortable stay with friendly staff.
Response from BW Management on 6 Jan 2024
Hello Tea,,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

2/10 Terrible

Minh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from BW Management on 6 Jan 2024
Hello Minh,Thank you for your rating, We would really appreciate, if you can also let us know, what can be done to earn perfect score.

10/10 Excellent

THERESA

Liked: Cleanliness, staff & service
I liked the breakfast.
Stayed 1 night in Dec 2023
Response from BW Management on 6 Jan 2024
Hello Theresa,,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

10/10 Excellent

Hoan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanse and front desk the best services
Stayed 1 night in Dec 2023
Response from BW Management on 30 Dec 2023
Hello Hoan,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

6/10 Okay

Lisa

Disliked: Cleanliness
The warm breakfast was the best thing about the whole place. A couple of the staff members were very nice and helpful but one lady was very rude. I had to move rooms because the first one had no heat and was freezing and it was dirty. The next room had working heat but was dirty. There’s dried boogers, dirt, hair and spills on every wall. The tub had hair and you can tell no one had ever wiped a wall or base board. The area is not the best and I’m confused on why this place had such good reviews.
Stayed 3 nights in Dec 2023
Response from BW Management on 28 Dec 2023
Hello Lisa, We are sorry to hear about your experience after your departure, We strive to provide clean and comfortable stay but we did miss few check marks during your stay with us.Please be assured the front desk personnel in question was asked to go through training again and next steps will be determined based on the performance.BW Management

2/10 Terrible

Vu

Disliked: Cleanliness, staff & service, property conditions & facilities
The musty smell is quite unpleasant
Stayed 1 night in Dec 2023
Response from BW Management on 5 Dec 2023
Thank you for your feedback, We are saddened to hear about your experience after departure.As you can see from the other reviews, we strive to provide clean and comfortable stay but we did miss few check marks during your stay with us, we sincerely apologize for the same.We would have resolved all your concerns, only if the opportunity was given during your stay with us.we still hope that you will consider staying with us again, in near future.

10/10 Excellent

Preston

Stayed 1 night in Nov 2023
Response from BW Management on 5 Dec 2023
Thank you for the perfect score,We are looking forward to serve you again, on your next visit to westminster.

6/10 Okay

Yolanda

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent staff and service
Stayed 1 night in Nov 2023
Response from BW Management on 1 Dec 2023
Hello Yolanda,Thank you for your feedback Yolanda ,We are glad you enjoyed all the aspects of your stay overall, we are looking forward to serve you again, on your next visit to Westminster.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that checked me in was really nice
Stayed 1 night in Nov 2023
Response from BW Management on 20 Nov 2023
Hello Austin,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

6/10 Okay

Sarah

It was ok but it is really old and the breakfast area, that is really really small and no privacy
Stayed 3 nights in Nov 2023
Response from by BW Management on 18 Nov 2023
Hello Sarah, Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

6/10 Okay

Scott

Stayed 3 nights in Nov 2023
Response from BW Management on 15 Nov 2023
Hello Scott,Thank you for the rating, we hope that you will consider staying with us again, in future.BW Management

8/10 Good

Leokadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot is a little tight and full, but there is no room to expand the lot. The breakfast food was very good for the free breakfast. We enjoyed it. The pool and spa area was very clean and available. We didn't use it but other guests did. Our room was comfortable and spacious.
Stayed 2 nights in Nov 2023
Response from BW Management on 13 Nov 2023
Thank you for your feedback Leokadia,We are glad you enjoyed all the aspects of your stay overall, we are looking forward to serve you again, on your next visit to Westminster.BW Management

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from BW Management on 5 Nov 2023
Hello Nikki,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

10/10 Excellent

Hoan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ready good
Stayed 1 night in Nov 2023
Response from BW Management on 2 Nov 2023
Hello Hoan,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

8/10 Good

cam

Travelled with group
Liked: Staff & service, amenities
Staff is friendly
Stayed 4 nights in Oct 2023
Response from BW Management on 2 Nov 2023
Hello Cam,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Good hotel. Clean. Friendly staff. Ok breakfast. On main highway in an ok area.
Stayed 1 night in Oct 2023
Response from BW Management on 30 Oct 2023
Hello William,Thank you so much for your feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that. We will be looking forward to your next stay with us here at Best Western Westminster inn.