Thank you, Chris, for taking the time to share your experience. We understand your frustration and sincerely apologize for the inconvenience you experienced. We deeply regret that you did not receive the confirmation emails for your reservation, leading you to make alternative arrangements. We take this feedback very seriously and are working diligently to ensure that such issues do not occur in the future. While we understand that refunds are typically not granted in these situations, we will gladly review your case and reach out to you if there is any possibility of accommodation. We truly value your positive disposition despite this unfortunate experience and hope that you will give us another opportunity to demonstrate our commitment to exceptional service. In the meantime, please feel free to contact us directly if you have any further questions or concerns.

Hi Sarah,I am sorry to hear that the mattress at our hotel were not up to your expectations during your recent stay. Our team takes great pride in ensuring that every aspect of our guests' experience is of the highest quality, and I apologize that we fell short in this aspect. We understand the importance of a comfortable and restful night's sleep for our guests. Please know that we are constantly working to make improvements and upgrades throughout the hotel, including our mattresses. If you have any additional questions or concerns, feel free to contact us at the hotel. Thanks again for your comments.

Thank you Hallie for your feedback on your recent stay with us. We are delighted to hear that overall, you had a nice experience. We apologize for the inconvenience of the shower on the 4th floor not having enough pressure. On a positive note, we are glad to know that you enjoyed having a microwave and fridge in your room. We understand the importance of having those amenities. It's great to hear that you found our beds to be comfortable as well. Our team works hard to provide a comfortable and relaxing stay for our guests, so it's always rewarding to receive positive feedback. Thanks again for your comments. We look forward to future visits with you!

Thank you for your kind words, Amy! We are pleased to hear about your positive experience and hope to welcome you back to our property soon!

Thank you, Marilyn, for your review! We sincerely appreciate your business and look forward to future visits with you!

Thank you for your response, Nancy. I'm glad to hear that you enjoyed Maverick's, as well as the service and experience at our property. We hope you will decide to come back and visit us again soon!

Thank you for your feedback, Tony. Please feel free to reach out us at any time if there's anything else we can do to make your future stays better.

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

Thank you very much for your feedback and recent stay. I'm glad you enjoyed your experience. We hope to see you again in the near future!

Jennifer, Thank you for sharing your honest comments. We rely heavily on the feedback of our valued guests to help us improve our standards of quality and service. I am sorry to see that we did not live up to those standards during your recent stay. We will pass your feedback on to our housekeeping staff.We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for your feedback and recent stay. We hope to see you again in the near future!

Eduardo,Thank you for the 5 star review. We hope that you will stay with us again the next time you are in the area.

Grace, thank you for taking a moment to share your positive experience with our staff. We look forward to welcoming you back to our hotel in the future.

Matthew, thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. We hope you will consider staying with us again in the future so we can make sure your room is away from the heavier traffic areas and If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Our goal is to make your stay better and brighter.

Anthony, Thank you so much for the positive feedback. We hope you and your 'fur friend' will visit us again the next time you find yourself in our area!

Peter, Thank you for your positive rating. We appreciate your feedback. We hope to see you again for your next visit to the area.

Thank you for your positive feedback Jon. We're happy to hear you will be staying with us the next time you are in town. We look forward to seeing you again.

Thank you for the positive review Keith! We hope to see you on your next visit to the area!

Thank you for your review, Autumn! I'm very pleased to see that you enjoyed your experience at our property. I will be sure to pass on your appreciation to our front desk staff. We hope you will stay with us again during your future visits to the St. Cloud area.