Property entrance

Reviews of Palazzo Venart Luxury Hotel

5 out of 5
Palazzo Venart Luxury Hotel
Santa Croce 1961, Venice, Veneto

Reviews

9.8

Exceptional

Rating 10 - Excellent. 104 out of 119 reviews" "
Rating 8 - Good. 12 out of 119 reviews" "
Rating 6 - Okay. 2 out of 119 reviews" "
Rating 4 - Poor. 1 out of 119 reviews" "
Rating 2 - Terrible. 0 out of 119 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible hotel. Stunning. Amazing service. So quiet. Easy to get to from the grand canal. Perfection
Stayed 3 nights in May 2024

10/10 Excellent

Kathleen

Travelled with family, Travelled with group
I rarely leave reviews but this place was amazing. Quiet ambiance in noisy Venice!! Perfect staff, room, service! A lovely stay!! Kathleen
Stayed 1 night in May 2024
Response from Luana Mazzega - General Manager on 16 May 2024
Dear Kathleen,how beautiful to read your kind words.Thank you very much from myself and the whole Staff.Take care until the next time we meet again.Best wishes,Luana MazzegaGeneral Manager

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024
Response from Luana Mazzega - General Manager on 16 May 2024
Thank you Andrei for this lovely rating and review.I hope your travel plans bring you back to venice one day,Luana MazzegaGeneral Manager

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c
Stayed 3 nights in Mar 2024
Response from Luana Mazzega - General Manager on 16 May 2024
Grazie Kathleen Hope to see you soon in Venice again,Luana MazzegaGeneral Manager

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, small, quiet and excellent staff who cant do enough for you. A tranquil place to stay in a busy city.
Stayed 2 nights in Mar 2024
Response from Luana Mazzega - General Manager on 13 Mar 2024
Dear Tracy,I cannot thank you enough for this very positive review and comments on your recent stay.I am glad you've enjoyed it and we all can't wait to welcome you back again.Take care until the next time we meet.Luana MazzegaGeneral Manager

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Palazzo and gorgeous atmosphere
Fabulous Palazzo in a great location. If you like small properties this is for you. Very charming, traditional and quiet. Very relaxing.
Stayed 4 nights in Feb 2024
Response from Luana Mazzega - General Manager on 1 Mar 2024
Dear Julian,we are so happy to learn you had a nice experience. I think your words perfectly describe Palazzo Venart: charming, traditional, quite and relaxing!I hope to welcome you again soon.Very best,Luana MazzegaGeneral Manager

10/10 Excellent

Josh

Stayed 2 nights in Dec 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palazzo Venart provides a royal experience!
Beautiful boutique hotel with a super friendly staff providing exceptional service! Is such a fun place to stay in Venice because it has the spirit of Venice! We will come back again and again!
Stayed 3 nights in Nov 2023
Response from Luana Mazzega - General Manager on 17 Dec 2023
Dear David,Thank you so much for taking the time to share your wonderful experience at Palazzo Venart! We are delighted to hear that you enjoyed a "royal experience" at our beautiful boutique hotel. Our team is dedicated to providing exceptional service, and it warms our hearts to know that you found our Staff to be friendly. It's also fantastic to know that you felt the spirit of Venice during your stay at our Palazzo!We can't wait to welcome you back again. Warm regards and happy holidays,Luana MazzegaGeneral manager

10/10 Excellent

Aemun Salam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay- beautiful hotel and felt like you had the whole place to yourself. The staff and service were all exceptional- wouldn’t be able to fault a thing.
Stayed 3 nights in Nov 2023
Response from Luana Mazzega - General Manager on 10 Nov 2023
Dear Aemum Salam,I am happy to read your very positive review.We hope to have you in Venice again in a not too distant time.Best wishes,Luana MazzegaGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
It’s like having your own private palace in Venice!
Stayed 2 nights in Oct 2023
Response from Luana Mazzega - General Manager on 10 Nov 2023
Hi Kevin,thanks for sharing your impression on your recent stay. We are happy your loved your stay at your private palazzo!Hope to see you again,Luana MazzegaGeneral Manager

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for area
Stayed 2 nights in Sep 2023
Response from Luana Mazzega - General Manager on 12 Oct 2023
Grazie Gerry,I am happy to know you loved our neighborhood.We wish to thank you very much for your comemnt.Very best wishes,Luana MazzegaGeneral Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we have ever stayed in. Way beyond the Ritz, Four Seasons or any other five star hotel or resort. From riding up in a water taxi to their private dock to walking through a garden to get to the lobby so beautiful. The room was charming with a roof top terrace. Waking to church bells having breakfast in the garden of the courtyard everyday was just perfect. The staff went beyond perfect. The manager was a delight. I have no complaints. The area is safe and eating was no problem the staff recommends anything you need. Perfect stay. We should have booked a longer visit.
Stayed 4 nights in Sep 2023
Response from Luana Mazzega - General Manager on 16 Sept 2023
Dear Mike,thank you for your visit. It was a great pleasure meeting you.As you mentioned you should have stayed longer... we can't wait to have you back soon.Ciao,Luiana MazzegaGeneral Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating with assistance and arranging tours and transportation. We will definitely stay there when visiting Venice again and recommend to others planning to visit Venice.
Stayed 2 nights in Aug 2023
Response from Luana Mazzega - General Manager on 16 Sept 2023
Dear Mark,I am happy to know your stay went well and you appreciated our Staff atentivness and some of the services provided.See you soon again in Venice,Luana Mazzega General Manager

10/10 Excellent

Seanna

Stayed 2 nights in Aug 2023

10/10 Excellent

erjona, ridgewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, attentive staff. Lovely hotel, and great location, 1 min from the ferry.
Stayed 2 nights in Jul 2023
Response from Luana Mazzega - General Manager on 16 Sept 2023
Dear erjona,thank you for your kind review! We are happy your stay went well.Hope to see you soon,Luana MazzegaGeneral Manager

10/10 Excellent

mian hamid

Stayed 2 nights in Jul 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Patrick

Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Bonnie

Stayed 4 nights in Sep 2022

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel management made me feel like a pampered guest in a private palace
Stayed 2 nights in Sep 2022

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most spacious rooms in Venice.
Stayed 3 nights in Sep 2022

8/10 Good

Diane Jeff

Stayed 2 nights in Aug 2022

10/10 Excellent

Christian

Stayed 3 nights in Jul 2022

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was tremendous. The hotel is I. A very quiet residential area. Nice to be away from the other tourists.
Stayed 2 nights in Jul 2022
Response from The Palazzo Venart team on 31 July 2022
Dear Lisa, thanks for takinf the time to share your recent stay at Palazzo Venart! We are glad to read that you fully enjoyed your stay in Venice and you appreciated our exclusive service. We are looking forward to welcoming you back in Venice soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palazzo venart hotel
The hotel is fantastic. It’s in a great location, with beautiful gardens i which we were served breakfast. Our room looked onto the Grand Canal which was amazing. We booked the Glam restaurant which was excellent and I would highly recommend.
Stayed 3 nights in Jun 2022
Response from The Palazzo Venart team on 31 July 2022
Dear Mark, we are pleased to know that your venetian stay has been unforgettable. We are glad to read that you fully enjoyed your stay at Palazzo Venart! Kindest regards

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully maintained and historic hotel just a short boat ride from the train station. Our room was large, comfortable and blissfully quiet. Breakfast was excellent with wonderful service by formally dressed servers. In this palace, you will feel like royalty. Highly recommended.
Stayed 1 night in Jun 2022
Response from The Palazzo Venart team on 31 July 2022
Dear stephen, thanks for takinf the time to share yourt recent experience at Palazzo Venart! We are glad to know that your overall experience has been unique. We are looking forward to welcoming you back soon, Kindest regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely world class. As a hotel experience should be
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from The Palazzo Venart team on 3 Sept 2020
Dear Guest, thanks for taking the time to share your recent experience at Palazzo Venart! We are glad to read that you had an overall unique experience. We all look forward to welcoming you back soon. Kindest regards.

10/10 Excellent

Nikolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from The Palazzo Venart team on 30 July 2020
Dear Mr Nikolai, thanks for your kind review! We are glad to read that you had an overall pleasant experience with us! Looking forward to welcoming you back soon, Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend
Amazing staff. Super helpful concierge helped recommend and booking restaurants and visits. Would highly recommend a room with a terrace - overlooking Venice. Modern hotel amenities with a classical, authentic design. Great location in Venice.
Stayed 3 nights in Jul 2020
Response from The Palazzo Venart team on 11 July 2020
Dear Guest, thank you very much for your kind words! We are more than pleased to read that you enjoyed your room and our service exceeded your expectations. We look forward to welcome you back at Palazzo Venart soon! Kindest regards

10/10 Excellent

patternmaker13, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restored Palazzo in just off San Stae stop. Excellent concierge [Eliza] and hotel staff. Beautiful breakfast served to order [not the standard buffet]. All our requests were executed perfectly, including reservation requests we had e-mailed 2 weeks before.
Stayed 6 nights in Nov 2019
Response from The Palazzo Venart team on 17 Nov 2019
Dear patternmaker13 First of all we would like to thank you for leaving such an enthusiastic review. Keeping the highest level of service is our goal and we are glad that all our staff met or exceeded your expectations. Our a-la-carte breakfast (served in our two Michelin starred GLAM Restaurant) is one of our pride points and we are thrilled that you had the chance to appreciate it. Wishing you a lovely winter season. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only negative was we could not get a evening drink as no lounge bar.
Stayed 1 night in Nov 2019
Response from The Palazzo Venart team on 17 Nov 2019
Dear Guest, We understand that your stay at Palazzo Venart has been an overall pleasant and enjoyable experience. On a less positive note we recognize that you have not been completely satisfied by not being able to have an evening drink in our Noble Floor lounge . We would like to take this occasion to remind that the bar service in the lounge is available up to 11 pm. After that time our room service is always available to enjoy a little momento in your room. We are looking forward to welcoming you back soon, Best regards

10/10 Excellent

Mark, San Diego, CA, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management were very gracious and engaged. At every moment we were treated with the highest level of care. World class service and very memorable.
Stayed 3 nights in Oct 2019
Response from The Palazzo Venart team on 10 Oct 2019
Dear Mark, thanks for sharing your recent experience with us! We are glad to read that you had a pleasant stay with us and we were able to exceed your expectations. We sincerely look forward to welcoming you back in the future! Best regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Wonderful spot away from hustle and bustle, but close enough to enjoy all Venice has to offer! Service is first rate, rooms are nice, view of canal wonderful! Highly recommend!
Stayed 4 nights in Sep 2019
Response from The Palazzo Venart & GLAM team on 2 Oct 2019
Dear Kevin, thanks for your kind review after your recent stay with us. We are glad to read that your enjoyed the location of our Palazzo. It is always encouraging to hear such a positive feedback, particularly when it comes from those who matter the most – our Guests! Our Front Office staff is always at Guests disposal just because they love to go the extra mile. We look forward to welcoming you again to Palazzo Venart! Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although our stay was short, it was a very pleasant time. The facilities and amenities were nice. The staff were always friendly and helpful.
Stayed 2 nights in Sep 2019
Response from The Palazzo Venart team on 26 Sept 2019
Dear Guest, thank you for your lovely words! We are glad that you had an overall pleasant experience at Palazzo Venart and we are looking forward to welcoming you back soon!

10/10 Excellent

Rebecca, Costa Mesa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was more than accommodating! Best service we’ve had and we stay regularly at four seasons properties. The rooms were beautifully decorated.
Stayed 2 nights in Sep 2019
Response from The Palazzo Venart team on 25 Sept 2019
Dear Rebecca, thank you very much for your lovely words! We are truly happy to read that you had a lovely time here and that you enjoyed the exclusive atmosphere of our palace, as well as the attentive attitude of our team. We hope we will be able to welcome you back in the future. Kindest regards

10/10 Excellent

Morimasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from The Palazzo Venart team on 25 Sept 2019
Dear Morimasa, thanks for taking the time to share your recent experience at Palazzo Venart! We are glad to know that you fully enjoyed your stay with us and we were able to exceed your expectiations! Looking forward to welcoming you back soon. Kindest regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Very much high end. Will be back!
Stayed 2 nights in Sep 2019
Response from The Palazzo Venart team on 10 Sept 2019
Dear Guest, thanks for taking the time to share your recent experience at Palazzo Venart! We are glad to read that you fully enjoyed your stay in Venice! We all look forward to welcoming you again, should you plan another trip to Venice. Kindest regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit out of the hustle and bustle of Venice which was nice but only 12 minutes to the Rialto Bridge and 15 to St. Mark's Square. Lovely rooms, great staff very helpful with dinner reservations, tours, etc.
Stayed 3 nights in Aug 2019
Response from The Palazzo Venart team on 10 Sept 2019
Dear Guest, Thank you for taking the time to share your thoughts on Palazzo Venart. As you pointed out, our property is very convenient to reach the main sights and landmarks of Venice, while being away for the maddening crowds of other districts. We are glad that your loved our rooms and especially our amazing team. Thank you so much for sharing your comments - we all look forward to welcoming you again, should you plan another trip to Venice. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My husband and I truly loved staying at the Palazzo Venart. It’s antiquity made it so unique, aside from the fact that we had to take a water taxi to get there, which gave it even more cache. Our only bit of consternation was trying to find the second floor lounge where we were supposed to be able to sit and have a couple of drinks, according to the front desk clerk. However, there was no area with a bar or even anyone who would take an order for drinks, let alone make them, on the second floor. That was our only complaint.
Stayed 1 night in Aug 2019
Response from Angelo Rizzi - and the Palazzo Venart team on 10 Sept 2019
Dear Guest, We are thrilled to learn that you loved your stay at Palazzo Venart and that you appreciated its decor and uniqueness. We also regret to know that you have not fully enjoyed our Piano Nobile lounge. In order to maintain its original splendour and the intimacy of a noble living room there is not a barman station on the second floor. All the guests can use it as an exclusive place where they can have a drink with some snacks or relax for a book taken from our library. We truly hope to welcome you back in the future for your next trip to Venice and wish you our best regards.

10/10 Excellent

Asik Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 2 nights in Aug 2019
Response from The Palazzo Venart team on 16 Aug 2019
Dear Asik Ali, We would like to thank you sincerely for your kind review! We are happy to read that you enjoyed your stay with us and that we were able to provide a great experience. Looking forward to your next visit, we wish you our Kindest regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Concierge is amazing hotel is beautifuL. I wish we were staying longer
Stayed 3 nights in Jul 2019
Response from The Palazzo Venart team on 16 Aug 2019
Dear Orbitz, Thank you for such a positive feedback! We are delighted that we were able to create a comfortable and memorable stay for you and that the staff made you feel special. We hope to have the pleasure of welcoming you back again for a longer experience at Palazzo Venart!

10/10 Excellent

Bonnie, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. The breakfast options are excellent. We can’t say enough about the staff, they provide a friendly professional service. Staff at the front desk are really helpful. The hotel and grounds are beautiful. We particularly liked the scent throughout the hotel. It reminded us of jasmine. This is our second year in a row staying here and we would highly recommend it.
Stayed 3 nights in Jun 2019
Response from Angelo Rizzi and Palazzo Venart team on 7 July 2019
Dear Bonnie, Thank you for taking the time to share your beautiful review after your recent stay. We are glad to read that you enjoyed the convenient location of our property and we are really glad to know that you appreciated the decorations, as well as the unique fragrance of our Palazzo. A huge thank you from all the team - your lovely and encouraging words mean the world to us! Knowing that we have managed to make your stay a memorable one is the best compliment. We look forward to welcoming you again to Palazzo Venart! Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location amazing breakfast and very knowledgeable and helpful staff
Stayed 3 nights in Jun 2019
Response from Palazzo Venart team on 7 July 2019
Dear Guest, thanks for taking the time to share your recent experience at Palazzo Venart! We are glad that you enjoyed our breakfast and our staff's attitude, it is always a great motivation for us to know that we are on the right way! We are looking forward to welcoming you back soon! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best small luxury hotel in Venice, amazing staff and beautiful garden!
Stayed 2 nights in Jun 2019
Response from Angelo Rizzi and Palazzo Venart team on 23 June 2019
Dear Guest, Thank you very much for taking your time to share this beautiful review with us! We really appreciated such a positive approach towards our property. We are pleased to learn that you have been impressed by our garden, we love to say that it is like a corner of paradise! Thank you again for your lovely words, from all our team. We truly look forward to welcoming you back again!

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from Angelo Rizzi and Palazzo Venart team on 12 June 2019
Dear Guest, Thank you so much for sharing such a wonderful review after your recent stay. We are extremely happy to read that you enjoyed your time at Palazzo Venart and that you appreciated many aspects of your experience. It will be our great pleasure to have you back here next time you come to Venice! Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Palazzo Venart team on 25 May 2019
Dear Guest, thanks for taking the time to share your recent experience at Palazzo Venart! We are glad to read that we exceeded your expectations and we are looking to welcoming you back soon! Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location on the Grand Canal and very close to vapparetto stop. Service was first class.
Stayed 3 nights in Apr 2019
Response from Palazzo Venart team on 17 May 2019
Dear Guest, We would like to thank you sincerely for your beautiful review! We are glad that you appreciated our location. We desire our clients to have the best in any possible way: from the service to the courteous employees. We are looking forward to welcoming you soon for another unique experience. Kindest regards

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was magnificent! Absolutely beautiful. Incredible location. Attentive staff amazing breakfast. Enjoyed every minute of our stay.
Stayed 2 nights in Apr 2019
Response from Angelo Rizzi and Palazzo Venart team on 3 May 2019
Dear Paul, Thank you for your time dedictated to write your feedback. It’s really uplifting to read that you appreciated our staff and Michelin starred breakfast. We are looking forward to welcoming you once again. Best regards