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Reviews of Granda Sweet Suites

Granda Sweet Suites
S. Marco 3201, Venice, Città Metropolitana di Venezia

Reviews

7.2

Good

Rating 10 - Excellent. 53 out of 154 reviews" "
Rating 8 - Good. 41 out of 154 reviews" "
Rating 6 - Okay. 22 out of 154 reviews" "
Rating 4 - Poor. 21 out of 154 reviews" "
Rating 2 - Terrible. 17 out of 154 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Liked: Cleanliness
Stayed 2 nights in May 2024

6/10 Okay

Deborah

Travelled with family
The room was spacious and clean. The window opens up tona green space. The sounds of the ferries and an occasional dog is all you hearvat night. The check-in was complicated. The location was away from the busy section but close enough to walk to the touristbattractions. Plumbing to be worked on.
Stayed 2 nights in May 2024

4/10 Poor

Tina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I woke up with over 20 bug bites on my face and back. There were mosquitoes and other gnats flying around the room. We kept the window closed but there were other open windows in the common areas. The hotel is difficult to find because there is just a name plate on the buzzer, no signs. There is no staff on site and you have to call to be buzzed in the first time you enter. They were very nice on phone. The shower stall looked rusty. The hallway was dark and convoluted. It was right on the grand canal and has a classic Venetian vibe which was kind of cool. However, our room was in definite need of new paint, floor refinishing and bathroom upgrade. It is right next to the San. Samuel taxi boat stop and away from the crowds.
Stayed 2 nights in May 2024

4/10 Poor

Jim

Travelled with partner
Disliked: Amenities
No one is on property. You need to fill out a form before u get an access code. The person who finally assisted us sounded like they were from a third world country.The room was very hot and there was zero signage. Location would be the the highest score I can offer. I’m surprised that Expedia offers this hotel as it’s sub par at best
Stayed 3 nights in Apr 2024

2/10 Terrible

Kieun

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water which is really inconvenient.
Stayed 1 night in Oct 2023

10/10 Excellent

Dennis, Cocoa Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You really can not ask for a better location or view. There’s a water taxi station right outside your door. We didn’t need it because everything was less than a 15 minute walk. Tons of restaurants to choose from. The only hiccup was check in. They will not respond to emails for some reason so you must call. They let us drop off the bags until the 3:00 check in, which was nice.
Stayed 2 nights in Oct 2023

8/10 Good

Allison

Stayed 1 night in Oct 2023

8/10 Good

Shaekha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Venice with lots of luggage is a no-no period so be ready to walk up many stairs with it anywhere. We enjoyed this place, it's small but it was nice for a night stay :)
Stayed 1 night in Sep 2023

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is just spectacular, like a dream. We were able to watch boats and gondolas go by on the gran canal and it was just fabulous. The room was excellent (with the exception of the shower that was moldy). The staff over the phone was extraordinarily friendly and helpful; the reservation and check-in process were easy to navigate through.
Stayed 1 night in Oct 2023

6/10 Okay

Mark, Seattle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom shower and moldings under the sink are In very poor condition. There is black mold under the sink in the rotted molding and the shower has 3 badly damaged areas where the plaster is falling out of the wall and there is mold growing under the shower control near the floor. These are housing code violations where I live and need to be repaired. The rest of the room was fine condition and the view is very nice but the bathroom really didn’t come up to the standards of the rest of the room.
Stayed 2 nights in Sep 2023

2/10 Terrible

jerrod

Disliked: Cleanliness, amenities, property conditions & facilities
Room had some large spiders and other bugs, in the bed, also bed cover was dirty and smelled. Half the shower door was missing. Overall it wasn't clean etc. Pretty pricey to live like a squatter. Definitely would not endorse.
Stayed 2 nights in Aug 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
This property is in an amazing location! It’s a bit aged, but I’m not sure if that’s just common for Venice.
Stayed 2 nights in Aug 2023

4/10 Poor

Colby James, roseburg

Stayed 1 night in Jul 2023

4/10 Poor

Dawn

Disliked: Staff & service

4/10 Poor

Dawn

Travelled with group
The check in process was a nightmare, no email received to do process needed after several emails to bookings email. After several messsges link came through, but no details for PIN code required to get into room. Finally had to call number to get correct details. Room was supposed to be 2 queen beds but was actually 1 queen bed and a sofa bed!! Not all as described on site. Will not be returning or recommending.
Stayed 1 night in Jun 2023

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amazing property, great location. Transport right outside. Loved our stay
Stayed 2 nights in May 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You cannot beat the views from our suite! Right across from some of the most stunning Villas in all of the Grand Canal. Loved the arched window that opened for amazing wine hour (or two) each night from two comfy chairs. Location is perfection for folks not wanting to be in midst of hustle and bustle of Rialto or St. Marks square, yet close to everything. We simply loved watching the boat traffic! The bed left a lot to be desired, hard as a rock. While we completely understand the age of the building, and required upkeep must be mind blowing, others may find the shower … well … in need of some serious mold cleaner and dry rot repair on the exterior wall. Again, this is a 400 year old building! The small fridge was a nice bonus, allowing us to come home to chilled Vino Bianco each night. We would stay here again, anytime!
Stayed 3 nights in May 2023

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
The shower looked like there was mold in it. And for the price it is unexceptable. I spent less than half as much the night prior and stayed in a way nicer hotel. I almost walked out and went back to my previous hotel. The place is right off of a water taxi but still no restaurants or anything close by foot.
Stayed 1 night in May 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel on the Grand Canal. Wonderful historic building. Kind of tricky to find as this is not a typical hotel with a front desk. Great view.
Stayed 2 nights in Apr 2023

4/10 Poor

Jose Miguel

Stayed 1 night in Apr 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The most amazing view! I could have passed days staring out the window over the Grand Canal. Room was beautiful, beds comfortable, all exceeded our expectations. Check-in could have been a bit easier though. All remote, rather confusing and impersonal, but it worked.
Stayed 1 night in Apr 2023

10/10 Excellent

Thelma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Stay was a beautiful surprise! Location good. San samuele has its own quaintness n shops n restaurants. Water taxi to san marco is nearby. Best of all we had a room which windows open to a view of the canal, oh wow! Really happy 🤗about that! Will choose that place again sometime soon!
Stayed 1 night in Apr 2023

10/10 Excellent

Manuel, Maimi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property, the view of the Grand Canal was amazing and their staff was super helpful. Will stay here on my next trip to the best city in Italy :-)
Stayed 1 night in Apr 2023

10/10 Excellent

Claire

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are unique and very large. The view is absolutely beautiful, windows open right to the grand canal. Stunning! The initial trying to find it was a little tough, check the doorbells for the signage. Once found, the location is perfect. Walked to Rialto bridge in minutes.
Stayed 1 night in Sep 2022

10/10 Excellent

Uladzimir

Stayed 2 nights in Sep 2022

6/10 Okay

Katerina

Stayed 1 night in Sep 2022

10/10 Excellent

Victor Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Samy, Milton

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are very deceiving.. ugly rooms and rubbish furniture
Stayed 2 nights in Aug 2022

6/10 Okay

Layne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not the one I choose. I chose one with a red bed with larger headboard and two additional windows. This one was much smaller. The sofa bed was very uncomfortable. Also the shower was very small and it has a too large rain shower head that leaves no room to soap up without it all washing away right away. The corners of the shower were black and dirty. Also the main entry door requires a key to LEAVE which I'm sure is not safe in an emergency .
Stayed 2 nights in Aug 2022

4/10 Poor

Olivia

Travelled with group
Liked: Amenities
Disliked: Staff & service
Great location
Stayed 1 night in Aug 2022

8/10 Good

Giuseppe

Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2022

4/10 Poor

Edward, Everett

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing stay at Granda Sweet Suites. Floor in room was crumbling in places so always had grout on bottom of feet. No services and hard to connect with any staff. Room supplies were less than minimum for a 3 night stay. Plumbing would not drain, shower and toilet would fill, leave alone and in a couple of hours it would drain. A/C and internet worked, TV was antenna so only Italian stations. Location on canal is nice, but San Samuele stop is limited service. Common lounge was not maintained, no supplies all dishes dirty.
Stayed 3 nights in Jul 2022

2/10 Terrible

Jennifer

Stayed 1 night in Jul 2022

6/10 Okay

KULWADEE

Stayed 1 night in Jul 2022

6/10 Okay

leidy

Travelled with family and small children
Liked: Cleanliness, amenities
They need to send more information to checking process. there is a little different, because there are not a reception, so we found 2 other guest as lost as we felt when we arrived.
Stayed 2 nights in Jun 2022

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible , they have no front desk , if you get there at night most likely you will be sleeping on the street , and they don’t answer any phone , I don’t recommend this hotel at all
Stayed 1 night in Jun 2022

2/10 Terrible

Diana

Stayed 1 night in May 2022

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Super friendly staff. Convenient to the water bus stop. Old building but hey that's why you're in Venice anyway. 13 minutes walk to Rialto Bridge and San Marco Plaza. A bit further to the train station or the Venice Biennale but take the water bus (7.5 euros). No trouble finding quality restaurants in any direction and oodles of art galleries and clothing stores not to mention the ubiquitous news/souvenir stands. I'd go again.
Stayed 1 night in Apr 2022

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We had a difficult time contacting someone for the location. To get to the property you have to park 30 minutes away at a garage for $45 euro per night if you drive. The bedding appeared dirty. The shower was cramped and overall the cleanliness was not what we expected. The location and view were ideal for dining and watching the grand canal.
Stayed 1 night in Apr 2022

6/10 Okay

Andrew

Disliked: Cleanliness, staff & service
We arrived at 1510. Despite receptionist sat in office we had to wait for a fellow guest to let us into the hotel as she would not answer the bell. We stayed for 2 nights and our room was not cleaned during this time or even towels changed.Of more concern is that the communal kitchen area was not cleaned at all during our stay - during this time of covid this felt alarming.
Stayed 2 nights in Apr 2022

4/10 Poor

Susan

Disliked: Staff & service, amenities, property conditions & facilities
This properly was very disappointing. No one was there to greet us. Trying to get into the biilding and find our room was a challenge. We actually ran into another couple trying to get in as well. The property was not very clean and looked worn out. Luckily the beds were clean.
Stayed 2 nights in Feb 2022

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
I arrived at the guest house and the door was locked and nobody answered the buzzer. I called the phone number about ten times and nobody answered the phone. I had to go to a different hotel to get a room! I will be requesting a refund.
Stayed 1 night in Sep 2020

4/10 Poor

Jammermass, Livorno

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel. These are rental rooms basically. Perhaps I should have had zero expectations because of this fact, but some service, like the room being cleaned in the morning after we go out ALL day, would have been nice. We've lived in Venice for 2 years in the past, so I also understand that things are old, and bugs or mosquitoes are more or less always present...but when I find a silverfish bug 3 centimeters long next to the second bed (where my kids are sleeping), I conclude that this place really has not been cleaned or treated for such pests in a loooong time. I was too scared to check the mattresses. There are coffee pods for the kitchens, if you have on, but since we never really had our rooms cleaned, the coffee was not restocked. Instead, we had to talk to the "front desk" attendant, for more...he gave us 2. There is no front desk, no service what so ever really, and from what I could tell no cleaning either. If I was a college student looking to stay in Venice, party at night and pass out in a bed, then this place could work. But I'm not, and would not recommend this to a family.
Stayed 3 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
No 24 hour front desk
Stayed 1 night in Dec 2019
Response from Costanza on 8 Feb 2020
Dear guest, thanks a lot for sharing your experience with us. Unfortunately, we don't have a 24h front desk but we are available by phone to answer and meet the needs of all our customers. We hope to see you again in our facility. Best regards, Granda Sweet Suites

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central, beautiful view on one of the gardens at the Canale Grande, in front of the "vaporetto" stop San Samuele = perfect!
Stayed 1 night in Dec 2019
Response from Lucy on 16 Dec 2019
Dear Guest, Thank you for your feedback. We are happy you had a great stay in our property. Looking forward to welcome you again. Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sleeping under an original old venetian wooden ceiling, view on a garden, and in front of the vaporetto stop San Samuele in the center – what else does one want in this phantastic place?
Stayed 1 night in Dec 2019
Response from Lucy on 16 Dec 2019
Thank you very much for your kind review! We hope that you come find us again in the future, it was a pleasure to have such nice guests as you! We are glad to receive some nice pictures of the Canal Grande from you, in the meantime we want to thank you and we hope to hearing back from you soon. Kind regards,

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Lucy on 16 Dec 2019
Dear Guest, Thank you very much for sharing your experience with us Hope you enjoyed your stay. Best regards

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
It was a good stay right on the water and boat stop, perfect.....and Venice is very beautiful
Stayed 2 nights in Nov 2019
Response from Lucy on 16 Dec 2019
Dear Guest, Thank you very much for sharing your experience with us. Your comments are very important since it helps us to grow up getting better, so we appreciate all your comments. We hope your next visit will be as pleasant as the previous one. Best regards

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019
Response from Lucy on 16 Dec 2019
Dear Guest, Thank you very much for sharing your experience with us We would like to know what you didn't like in our property. Thank you

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Lucy on 16 Dec 2019
Dear Guest, Thank you for your reviwe. We hope that you come find us again in the future. Best regards,