The grounds are beautiful and stunning. We had an amazing first impression. The location is fantastic—right on the main street but removed enough to feel relaxed.
Unfortunately, things went down hill when we got to the room. It smelled like mildew and was so damp. The furniture and decor was dark and dated. There weren’t outlets near the bed to charge your phone at night. The bedside lamp wouldn’t stay on due to a loose wire. A broken hanger in the closet cut my hand. Etc, etc. The pool is cute, but way to small for the hotel. We couldn’t get chairs because it was entirely packed. The spa was fine, but they market heavily to people not staying there, so it was hard to get an appointment and then full of people coming in from outside.
The internet requires you to enter a password every time you want to use it (multiple times per day), and the buffet breakfast was ok. Not great for someone with food allergies, though Bali in generis great for people with food allergies.
The staff were just not that friendly and didn’t seem happy. Those that were friendly were trying to drum up business for family members who work as drivers. The bell boy talked us out of booking a nice tour online to book through the desk instead. He said they offer the same thing. What they offered, though, was a ride, not a guide. Just a driver who would drop us off a different places and couldn’t tell us anything because he didn’t know much English. Overall, we were disappointed for the price.