4/10 Poor
Felicia, Orange
Travelled with group
14 June 2024
The property has so much potential however its HIGHLY understaffed. The restaurants have delicious food, but it's highly limited. The room service really doesn't exist and that menu has a handful of options.
The resort "active" life is very boring. There is nothing to do after dinner as far as entertainment. If you want to hang out after dinner you have to get a cab and go back to the hotel zone. However the taxis are very expensive and that area closes around 11pm.
The hotel staff is extremely nice, however they aren't really informed or trained as everyone says "yes", but has no clue what to do or how to help. There really isn't any management staff and they try to HARD sell their timeshare situation. That was most annoying when wee arrived early at 11am due to our flight coming in early, and had to wait until almost 5pm because A: they are short staffed and B: they hold you hostage to listen to the time share spill.
Lastly, the only thing to really do is the pool or the spa and the spa service prices are out of control I'm talkings starting at the high $200's ! However, we found 1hour massages on the beach for $50.
The ambiance is beautiful just not worth the price at all!
Felicia
Stayed 3 nights in Apr 2024