3 outdoor pools, pool umbrellas, pool loungers

Reviews of Conrad Tulum Riviera Maya

5 out of 5
Conrad Tulum Riviera Maya
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 106 out of 148 reviews" "
Rating 8 - Good. 13 out of 148 reviews" "
Rating 6 - Okay. 13 out of 148 reviews" "
Rating 4 - Poor. 9 out of 148 reviews" "
Rating 2 - Terrible. 7 out of 148 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

DANIEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Office Manager on 14 May 2024
Dear Daniel. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER

10/10 Excellent

Erika Monique

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This was one of the best properties I’ve been stayed at. Everything from arrival to checkout was perfect! They have the best staff who works to ensure that your needs are met. I will be returning!’ and I highly recommend this resort if you are looking for relaxation and peace.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 14 May 2024
Dear Erika. Your glowing review has made our day! We're thrilled to know that we were able to meet and even surpass your expectations during your stay. Providing a seamless and enjoyable experience for our guests is what we strive for, and your feedback affirms our efforts.We look forward to the pleasure of hosting you again soon for another outstanding stayRegards, Itzel AlcántaraFRONT OFFICE MANAGER

8/10 Good

Onica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was impeccable. Beach was nice. A great hotel to relax. The food at the Mediterranean restaurant was the best meal we had in Tulum. Request Casa 3, it’s closer to the lobby and pool. The only thing we didn’t like was how far away the hotel was from where the action is, Tulum hotel district, about 30-45 minutes drive.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 14 May 2024
Dear Onica. We are sincerely grateful for your positive feedback. It's wonderful to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic experience, and your kind words inspire us to continue our commitment to excellence. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER

10/10 Excellent

Tomasz, Houston

Stayed 7 nights in Mar 2024
Response from Front Office Manager on 14 May 2024
Dear Tomasz. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER

10/10 Excellent

Carrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meticulously maintained, aesthetically gorgeous, and the best staff ever- the anticipated needs and wants and we were so impressed. Would highly recommend to families or couples
Stayed 6 nights in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Dear Carrine. Thank you so much for taking the time to share your positive experience with us on! We are delighted to hear that you enjoyed your stay. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Conrad Tulum Riviera Maya.

6/10 Okay

Kimmerly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property was pristine. But my first night there I had an allergic reaction. My face was swollen due to my room not being deep cleaned. It was to the point where the hotel manager had to call the doctor on call and I was given a perscription for an antihistamine to contain my face swelling. To make things worse. We ate at one of the outdoor resturants and at the bottom of my ketchup there was a piece of hair. The resturant manager had to be called to assist. Other, than that the staff was friendly and the hotel was beautiful. We were unable to use the pool outside our room as it had a small frog in it, my kids had a pet the whole time there.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amy

Stayed 4 nights in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Dear Amy.We're thrilled that you had such a positive experience with us. We'll share your compliments with. Thank you for acknowledging their excellent service! Providing a seamless and enjoyable experience for our guests is what we strive for.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Conrad Tulum Team

10/10 Excellent

Amel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Front Office Manager on 19 Mar 2024
Dear Amel: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Conrad Tulum Team

10/10 Excellent

James Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Front Office Manager on 19 Mar 2024
Dear James Leslie: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 19 Mar 2024
Dear James: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Conrad Tulum Team

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 11 Feb 2024
Dear Juan. We're delighted you had a wonderful time. If there's anything specific you loved about your visit, we'd love to hear more. See you on your next adventure!Regards, Conrad Tulum Team

10/10 Excellent

Adina

Travelled with partner
Liked: Amenities
Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Stayed 7 nights in Jan 2024
Response from Front Office Manager on 11 Feb 2024
Dear Adina.Your generous review warms our hearts! Knowing that we could contribute to making your stay special is truly gratifying. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Best regards, Conrad Tulum Team.

10/10 Excellent

Thomas, Ridgewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is AMAZING! The staff is KIND, HELPFUL, FRIENDLY, ACCOMIDATING. The food is out of this world! Be prepared to spend money If you want to enjoy the luxaries to the fullest extent!
Stayed 5 nights in Jan 2024
Response from Front Office Manager on 11 Feb 2024
Dear Thomas.We are sincerely grateful for your positive feedback. It's wonderful to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic experience, and your kind words inspire us to continue our commitment to excellence. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Best regards,Conrad Tulum Team

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Office Manager on 11 Feb 2024
Dear Mina.We're delighted you had a wonderful time. If there's anything specific you loved about your visit, we'd love to hear more. See you on your next adventure!Regards, Conrad Tulum Team

6/10 Okay

ALFREDO

Stayed 4 nights in Jan 2024
Response from Front Office Manager on 11 Feb 2024
Dear Alfredo. We appreciate your honest feedback. If there's anything we could improve upon, please let us know. We value your perspective and hope to have the opportunity to provide an even better experience next time.Best regards,Conrad Tulum Team

2/10 Terrible

anna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Extremely expensive for what they offer. Definitely not an upscale hotel. Spent tow nights to on a mildewy mattress, closet light would not turn off and our bed faced the closet. Not once did they clean our room even after requesting specifically that they please make our room and provide fresh towels. Very average beach and terrible food. Definitely not worth the cost.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 11 Feb 2024
Dear Anna. We appreciate your feedback and are sorry to hear about any issues you encountered. Your input is invaluable, and we'll use it to improve our services. We hope to have another chance to exceed your expectations in the future.Best regards, Conrad Tulum Team

10/10 Excellent

John

Stayed 5 nights in Dec 2023
Response from Front Office Manager on 11 Feb 2024
Dear John. We genuinely appreciate your kind words and the fantastic review you've left for us. It brings us immense joy to learn that your stay was pleasant and memorable. Our dedicated team strives to create a welcoming atmosphere, and your feedback motivates us to continue delivering outstanding hospitality. We can't wait to have you as our guest again soon!Regards, Conrad Tulum Team

10/10 Excellent

Christina Bernheim

Stayed 5 nights in Nov 2023
Response from Front Office Manager on 11 Feb 2024
Dear Ms. Bernheim. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.See you on your next adventure!Regards, Conrad Tulum Team

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Response from FOM on 30 Nov 2023
Dear Katherine. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you. We are looking forward to welcoming you again!Regards, Conrad Tulum Riviera Maya Team.

10/10 Excellent

Fakhteh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel in Tulum
Stayed 3 nights in Nov 2023
Response from FOM on 30 Nov 2023
Dear Fakteh. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you. We are looking forward to welcoming you again!Regards, Conrad Tulum Riviera Maya Team.

10/10 Excellent

Monica Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spectacular! Had a great private beach that you’re able to see fish and even stingrays! But best of all all the employees there made us feel very welcome and were super nice and helpful throughout the whole stay. I would definitely recommend going there and we had an amazing anniversary celebration
Stayed 6 nights in Nov 2023
Response from FOM on 30 Nov 2023
Dear Monica. Thank you! We are truly grateful for your compliments. As you discovered, our entire Conrad Tulum Riviera Maya team takes great pride in ensuring each guest is enjoying a spectacular experience. At the core of our service philosophy is providing trusted and authentic responses to our guests’ needs. it is our greatest pleasure to see that your expectations were exceeded, and we sincerely hope that you will soon have the opportunity to return to us.Kind regards,Conrad Tulum Riviera Maya Team

10/10 Excellent

Isabel

It’s a beautiful place, very quite safe, and very clean. Excellent customer service, their employees well manners and very professional. I will come back again.
Stayed 3 nights in Nov 2023
Response from FOM on 19 Nov 2023
Dear Isabel. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you.We are looking forward to welcoming you again!Conrad Tulum Team.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from FOM on 19 Nov 2023
Dear Albert. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you.We are looking forward to welcoming you again!Conrad Tulum Team

10/10 Excellent

RADHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from FOM on 19 Nov 2023
Dear Radha. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you.We are looking forward to welcoming you again!Conrad Tulum Team

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 4 nights in Oct 2023
Response from FOM on 7 Nov 2023
Dear Mina. Thank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory.Best regards, Conrad Tulum Riviera Maya

10/10 Excellent

Dangill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. I could stay here forever. Sofia at the front desk made our stay comfortable and memorable. She truly made out vacation awesome
Stayed 4 nights in Oct 2023
Response from FOM on 25 Oct 2023
Dear Dangil. Thank you! We are truly grateful for your compliments. As you discovered, our entire Conrad Tulum Riviera Maya team takes great pride in ensuring each guest is enjoying a spectacular experience. At the core of our service philosophy is providing trusted and authentic responses to our guests’ needs. it is our greatest pleasure to see that your expectations were exceeded, and we sincerely hope that you will soon have the opportunity to return to us.Kind regards, Conrad Tulum Riviera Maya

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great, the service and the food especially ,we will definitely come back
Stayed 6 nights in Oct 2023
Response from FOM on 25 Oct 2023
Dear Luz. Thank you for your review. It was a pleasure to read that you enjoyed your visit and that you were impressed with our impeccable hotel. Enjoying the charm of our resort with so many well-thought-out amenities is a real treat! Whether it’s the world-class hospitality delivered by our enthusiastic team, the breathtaking scenery, or divine culinary options—we are thrilled that all aspects of the hotel make for a magnificent holiday experience.We will very much look forward to seeing you again sometime soon.Regards, Conrad Tulum Riviera Maya.

10/10 Excellent

Mehmet Yasar, JERSEY CITY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel. Very clean. Pools are awesome. Water is the most beautiful water one can possibly find. If you want peace and quiet, this is the place. Live sweet music in the evenings. Great restaurant selection with great food. We are definitely going back.
Stayed 5 nights in Oct 2023
Response from FOM on 25 Oct 2023
Dear Mr. Yasar.It is wonderful to know that every detail of your stay was beautifully orchestrated. It is our aim to provide our valued guests with enjoyable and memorable experiences. We are delighted to know that you were impressed with every moment of your stay with us - our convenient location, impressive pools, and stunning beachfront views. It is our greatest pleasure to see that your expectations were exceeded, and we sincerely hope that you will soon have the opportunity to return to us.Best regards, Conrad Tulum Riviera Maya

4/10 Poor

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from FOM on 1 Nov 2023
Dear Mr. Steven. Allow us to offer you an apology for any inconvenience during your stay and we hope you give us one more opportunity to show you the service that characterizes Conrad Tulum Riviera Maya.Best regards, Front Office Manager

4/10 Poor

Miguel, El Paso

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
its not what you expect from a Conrad hotel
Stayed 2 nights in Oct 2023
Response from FOM on 25 Oct 2023
Dear Miguel. A visit to Conrad Tulum Riviera Maya should leave you with a feeling of relaxation thanks to the luxurious atmosphere, the unparalleled views, the normally incomparable service, and meticulous attention to detail. As such, I’m sincerely sorry as well as surprised about the experience described in your review.We hope that your experience on this particular visit will not hinder you from visiting us again, allowing us the opportunity to rectify your impression in the near future.Warmest regards,Conrad Tulum Riviera Maya Team

10/10 Excellent

Dharmesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff & service, especially at the Ultramar bar! Thanks so much to the amazing hotel staff for a memorable stay!
Stayed 6 nights in Aug 2023
Response from Monserrat Gomez Guest Experience Manager on 11 Oct 2023
Dear valuable guestThank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory.Monserrat GomezGuest Experience Manager

10/10 Excellent

Jorge, miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property , amazing staff, but food and drinks are really expensive
Stayed 4 nights in Aug 2023
Response from Monserrat Gomez Guest Experience Manager on 11 Oct 2023
Dear valuable guestThank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory.Monserrat GomezGuest Experience Manager

10/10 Excellent

Evgeny

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect!
Stayed 5 nights in Aug 2023
Response from FOM on 25 Oct 2023
Dear Evgeny. We are truly humbled. Thank you for your review following your recent visit to our Conrad Tulum Riviera Maya.Extraordinary experiences should begin from the moment you arrive to the moment you depart, and we are happy to hear you encountered this. We look forward to welcoming you soon!Regards, Conrad Tulum Riviera Maya

10/10 Excellent

Jorey

Liked: Cleanliness, property conditions & facilities
Loved the property! Gorgeous. Very expensive to leave resort in taxis so I would recommend a car if you’re trying to save money and eat in the city. Great experience overall. Seaweed in august was a big downfall but still great experience.
Stayed 3 nights in Aug 2023
Response from FOM on 25 Oct 2023
Dear Jorey. Our mission is to turn moments into memories, and it is always nice to hear when we have been successful. We love to hear from guests what they enjoy most about their stay with us, and you have neatly summed it up. Your passion for the resort is evident!We hope to see you again very soon.Warmest regards,Conrad Tulum Riviera Maya.

10/10 Excellent

liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is one year old. The staff is exceptional and the hotel is beautiful, serene and quiet. It's excellent if you are looking for relaxation and recharging. The hotel staff service is on another level. We have travelled extensively and this by far is one of the best hotels we have stayed at.
Stayed 6 nights in Aug 2023
Response from FOM on 21 Oct 2023
Dear Liza,Thank you so much for choosing Conrad Tulum Riviera Maya for your recent visit to Tulum. Certainly, this is the perfect place to disconnect and enjoy of a spectacular scenery, nothing makes us happier than creating memorable experiences.We can’t wait to welcome you again for your next vacation!Conrad Tulum Riviera Maya Team

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Lyshell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing, staff was great. Breakfast was a bit pricey so you would need to budget for that if you stay more than 2 nights. There is no fridge or microwave so you’re forced to order room service or go to one of their restaurants.

2/10 Terrible

ALEGRA

Stayed 4 nights in Aug 2023

10/10 Excellent

Norma

Stayed 4 nights in Aug 2023

6/10 Okay

Ben Bella

Liked: Staff & service, amenities, property conditions & facilities
The beach smells bad
Stayed 5 nights in Aug 2023

4/10 Poor

Mike Missak

Liked: Cleanliness
Stayed 6 nights in Aug 2023

8/10 Good

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Nyanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and the property was beautiful and luxurious!
Stayed 2 nights in Aug 2023

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Mexico many times but this was by far the most beautiful resort I’ve been to. My family and myself were impressed with the rooms and amenities, staff and attentiveness and food options. This is a newer resort so it wasn’t packed but for the price and what’s offered it definitely deserves to be. I can’t wait to come back and I will be staying here
Stayed 3 nights in Aug 2023

2/10 Terrible

carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
LOS SEÑORES CARGARON DESDE JUEVES 26 A MIERCOLES 3 DE AGOSTO , CUANDO YO HICE LA RESERVA DEL 1 AL 4 DE AGOSTO . Y COBRARON EL TOTAL DE LA RESERVA, AUNQUE HABLE CON ELLOS ME ENVIARON CON UDS ORBITZ, SIENDO IMPOSIBLE EL COMUNICARME. ORBITZ NO TIENE SERVICIO DE TELEFONO PARA ESTAS ACLARACIONES Y LA PAGINA DE ORBITZ NO RESPONDE. TOTAL UN FRAUDE
Stayed 7 nights in Jul 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

Omar

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The staff at the reception fernardo was unprofessionally and not helpful.
Stayed 3 nights in Jul 2023

10/10 Excellent

Clarissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, and the staff was amazing!!!
Stayed 5 nights in Jul 2023