Outdoor pool, pool loungers

Reviews of Cielo Maya Beach Tulum

4 out of 5
Cielo Maya Beach Tulum
TanKah III, Mza 3, Lot. 36, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 300 out of 431 reviews" "
Rating 8 - Good. 70 out of 431 reviews" "
Rating 6 - Okay. 27 out of 431 reviews" "
Rating 4 - Poor. 15 out of 431 reviews" "
Rating 2 - Terrible. 19 out of 431 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Staff Hotel Cielo Maya on 14 May 2024
Hello Mr. Justine, good morning.thank so much for the ratingThank you very much for being here at our hotel, we appreciate the preference.Whenever you like, this is your home.many thanks for everything.have a great tripKind regards!

6/10 Okay

Dana, Penn Laird

Travelled with partner
Liked: Cleanliness, staff & service
Absolutely loved the location! It's within 2min walking distance of casa cenote, and it has access to the beach. However when we asked the staff for directions to the cenote, we were told we needed a taxi and it's half hour driving distance - no, it didn't get lost in translation, I speak Spanish. The hotel is on a guarded road and all access to the taxi services is controlled by the hotels who get a cut, unless you manage to reserve it directly with the taxi drivers. If the drivers have any type of contact with the hotel, they'll refuse service until you book them through the hotel. We arrived during a wind storm which cut our power for 2 days - that's out of anyone's control, but the generator isn't big enough to sustain AC for all the booked rooms so just keep that in mind. After the power was back we had to request the AC to be turned back on for the room. Also, if you want hot water for showers you have to request it at the front desk. They'll tell you you have to run it for 15 minutes but it doesn't matter how long you run it, it won't get hot until you request it.
Stayed 6 nights in Feb 2024
Response from Staff Hotel Cielo Maya on 4 May 2024
Hello, good afternoonThank you very much for your comments and for the rating.We will continue to improve to better serve our guests.The cenote that is near our hotel is called Manati cenote.an apology for the energy this was general but if I return later, an apology in advance thank you very much for the preference and thank you for everythinghave a great tripKind regards!

10/10 Excellent

Caitlin

Travelled with partner
Liked: Amenities
The parking is right in front of the hotel, the pool is bigger than it looks and very nice and clean, the beach was calm and there are many seating options including hammocks on a beautiful dock, the rooms were very clean and comfortable with large bathrooms, water bottles were free, complimentary breakfast was excellent and you could order from many choices (hot food), plus staff were helpful and friendly. Beautiful location at a great price! Highly recommend. There are other hotels nearby where you can also walk to dinner if you wish to change your scenery at dinner or lunch. Also, this place was good for people looking to relax or families- not a party scene.
Stayed 4 nights in Apr 2024
Response from Angel Ochoa. Front desk manager. on 27 Apr 2024
It is a pleasure for us that you have chosen us for your vacation and we are happy to know that you enjoyed your stay, it is always the goal to make our guests have a wonderful time with us. When you return to Mexico, think of us as we will be happy to receive you. Have a wonderful day.

10/10 Excellent

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and proximity to the beach. The room was beautiful as well as the bathroom.
Stayed 5 nights in Apr 2024
Response from Staff Cielo Maya Hotel on 20 Apr 2024
Hello, good day, thank you very much for your comments, we appreciate your valuable time for writing to us and for rating us, thank you very much for the preference, this is your home when you like to visit us.We are glad to know that you had a nice stay with us.Have a great trip and a safe return home.Kind regards!

10/10 Excellent

Gerardo Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

ERIKA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024
Response from Angel Ochoa. Gerente de recepción. on 13 Apr 2024
Muchas gracias por su visita, siempre es bienvenida cuando guste visitarnos, la familia cielo maya la recibirá con los brazos abiertos. Tenga usted un maravilloso día.

10/10 Excellent

Marcos

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a relaxing vacation. Great restaurant, everyone very friendly. Nice beach. There is cenote walking distance. The only downside is that you can walk along the beach
Stayed 3 nights in Mar 2024
Response from Angel Ochoa. Front desk manager. on 8 Apr 2024
Hello Marco. Thank you very much for your comment. For us is very important that our guests feel comfortable and relaxed that is why we work hard for you. Youre so welcome whenever you want. thinking in us on your next visit. Have a beautiful day.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property right on the beach. Nice staff, good restaurant and nice, clean rooms and facilities. Now that Telum has it's own airport, I plan to go back and stay here for a week. There is a large cenote right across the road that is worth several hours of your time, and you can go down the road 80 yards to manatee cove to access both another good restaurant and see the outlet to the cenote that goes to the ocean.
Stayed 2 nights in Mar 2024
Response from Staff Cielo Maya Hotel on 5 Apr 2024
Hello, good afternoon, thank you very much for your comments. We appreciate your valuable time for rating us.We are glad to know that you had a nice stay with us. Thank you very much for your preference.This is your home when you like to visit us with friends and family, we are available 365 days a year.Have a great trip, best regards!

8/10 Good

Consuelo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Beautiful building and location on the beach. Stayed 4 nights. In that time, our toilet had to be repaired twice, the safe had to be repaired, as well as the lock to our room. Our friends in the adjacent room had none of those issues, so maybe it was just our bad luck? Staff were very friendly and sympathetic to our issues. Would I return? Yes.
Stayed 4 nights in Mar 2024
Response from Staff Cielo Maya Hotel on 17 Mar 2024
Hello, good afternoon, thank you very much for your comments.An apology for the details of your room, we will continue to improve to provide better service to our guests and thank you very much for the preference.We hope you visit us again soon.Have a great tripKind regards!

10/10 Excellent

Anibal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite and helpful staff! Also the beach,they do their best to clean up the seaweed.
Stayed 6 nights in Mar 2024
Response from Angel Ochoa. Gerente de recepción. on 21 Mar 2024
We happy to know you have a great time with us. When you back México please thinking in us, we work everyday to be better and that our work is reflected in your good stay with us. Have a beautiful day and remember this piece of paradise.

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far from town centre but easy access by car or taxi .
Stayed 2 nights in Feb 2024
Response from Angel Ochoa on 25 Feb 2024
We are very happy that you stayed with us and we hope to return very soon. Have a beautiful day. Angel OchoaManager front desk

10/10 Excellent

Alfonso

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great definitely will return.
Stayed 1 night in Feb 2024
Response from Staff Cielo Maya Hotel on 14 Feb 2024
Hello Mr. Alonso, good day. Thank you so much for your comments, we appreciate the preference.We are glad to know that you had a nice stay with us, this is your home whenever you like.Thank you very much for everything, have a great trip.Kind regards!

10/10 Excellent

Joselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this place! So beautiful and staff was extremely helpful and so nice especially David. Shout out to him!! The private beach with boardwalk was so nice. Definitely will be booking again when back in Tulum
Stayed 5 nights in Jan 2024
Response from Staff Cielo Maya Hotel on 4 Feb 2024
Hello good morningThank you very much for your comments and rating us, we appreciate the preference.This is your home whenever you like, we are available 365 days a year, hope you visit us again soon with family and friends.have a great tripKind regards!

8/10 Good

Lilian

Stayed 4 nights in Jan 2024
Response from Angel Ochoa. Gerente de recepción. on 20 Mar 2024
Mucha gracias su preferencia y por su calificación. Siempre que gusten serán bienvenidos en esta su casa y estaremos contentos de recibirlos, trabajamos los 365 días del año y será un placer recibirlos nuevamente. A nombre de la familia cielo maya les mandamos un cordial saludo.

10/10 Excellent

Sébastien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location! Staff is so nice!! The restaurant, although a bit pricey, is very good!! Great breakfast options! Be aware, the beach is very rocky as it is illegal to remove coral from the water! But it is very shallow so you can go a ways and find nice spots to swim! There are SUP’s and kayaks for free, which is awesome to enjoy a great sunset or sunrise! Also, it can get a bit noisy if your room is on the first floor, we didn’t mind but an early bird with light sleep might want to ask for an upstairs room! We litterally fell in love with the place and staff and will definitely be back!
Stayed 3 nights in Jan 2024
Response from Staff Cielo Maya Hotel on 1 Feb 2024
Hello, good day, thank you so much for your comments.Thank you very much for the rating, we appreciate the preference.We are glad to know that you had a nice stay with us.and visit us again with family and friends, this is your home whenever you like.Have a great tripkind regards!

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cielo Maya had welcoming staff which made our experience very enjoyable throughout our week long stay. The property including our room, beach, parking, restaurant, bar and guest areas were always spotless. There was no issues with water supply. We had a/c in our room, a small fridge and clean drinking water and coffee every day. The breakfast menu was delicious and there was a handful of other places to dine within walking distance. The beach was very private and clean in the hotel area, we walked 6 KM to the tip of the ruins and 4KM the other way to the end of the following bay when we wanted a change of scenery. There was also kayaks that we were able to use at no charge each morning to go snorkeling. We saw many fish and a few rays as well. The hotel was quiet at night and we had great sleeps in the comfy bed. I would recommend staying here and would stay again in the future!
Stayed 7 nights in Jan 2024
Response from Staff Hotel Cielo Maya on 25 Jan 2024
Hello, good day, thank you very much for your comments. We appreciate your valuable time for writing to us and rating us.Thank you very much for the preference, this is your home whenever you like.We are glad to know that you had a nice stay with usand may you visit us again soon with family and friends.Have a great trip and a safe return home.Greetings cordilaes!

10/10 Excellent

Marianela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Staff Hotel Cielo Maya on 25 Jan 2024
Hello, good day, we appreciate the preference and thank you very much for rating us.Have a great trip, best regards!

10/10 Excellent

Rana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the water with very nice views
Stayed 1 night in Dec 2023
Response from Staff Hotel Cielo Maya on 25 Jan 2024
Hello, good day, thank you very much for your comments and thank you very much for the preference.This is your home whenever you like, we are available 365 days a year.Have a great trip, best regards!

8/10 Good

Jakeema

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Staff Cielo Maya Hotel on 1 Jan 2024
Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the small boutique atmosphere of this place. Free breakfast was a nice touch. The room was very spacious and spotless. The on-site restaurant was ok, but a little pricey and had a limited selection of dishes. The beach was gorgeous, but was extremely rocky and was not very easy to swim.
Stayed 2 nights in Dec 2023
Response from Staff Hotel Cielo Maya on 24 Dec 2023
We appreciate your valuable comment, and that you enjoyed your stay with us, it helps us provide better service and customer service. Because it is a natural area, stones cannot be removed from the sea, helping the ecosystem, thanking you for your understanding. We hope you can visit us again, greetings and happy holidays!

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Staff Hotel Cielo Maya on 12 Dec 2023
Hello good morningThank you very much for rating us, we appreciate your valuable comment.We are glad to know that you had a nice stay with us, this is your home whenever you like, we are available 365 days a year.Have a great trip and a safe return home.Kind regards!

10/10 Excellent

Donna, Cedar Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beachfront King suite. The hotel is absolutely beautiful and clean. Our booking came with breakfast which was a bonus. The food was excellent and many options. Lots of places to go eat close by and a cenote
Stayed 3 nights in Dec 2023
Response from Staff Cielo Maya Hotel on 8 Dec 2023
Hello, good evening, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

4/10 Poor

Princess

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I won’t stay at this hotel again, I’ll try Cancun next time just because it’s so far from the airport, and the dirt road to get in and out of the hotel is insane
Stayed 3 nights in Dec 2023
Response from Staff Hotel Cielo Maya on 7 Dec 2023
Hello, I see that you had difficulties during your stay, we understand that you did not enjoy the image since the majority of hotels are located in certain areas since the image is environmentalist, that is why they characterize the hotels in Tulum. On your next trips, take into account where they are located to make your stay more pleasant. Greetings, we wish you a happy holiday.

10/10 Excellent

Ronkia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, food, staff
Stayed 2 nights in Nov 2023
Response from Staff Hotel Cielo Maya on 30 Nov 2023
Thank you for your comments, we continue to improve for your best attention to guests, have a great day.We hope you have a good trip and that you can visit us again in this that is your home. Greetings

8/10 Good

Kareem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the hotel. Staff was friendly service was good and the free breakfast was alot better than expected.
Stayed 4 nights in Nov 2023
Response from Staff Hotel Cielo Maya on 30 Nov 2023
Thank you for your comments, we continue to improve for your best attention to guests, have a great day.We hope you have a good trip and that you can visit us again in this that is your home. Greetings

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and quiet hotel north of Tulúm the crap hole
Room was clean breakfast was good ! The road to get there sux
Stayed 1 night in Nov 2023
Response from Staff Hotel Cielo Maya on 19 Nov 2023
Thank you for sharing your feedback, we are already requesting that maintance be done to the road as it was affected by the rains. We hope for your understanding and that you can visit us again so that you can enjoy an excellent stay.

10/10 Excellent

Mariah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place friendly place to stay food very good just the smells in the bathroom was bad room 16
Stayed 4 nights in Nov 2023
Response from Staff Hotel Cielo Maya on 19 Nov 2023
Thank you very much for your valuable feedback and sharing your experience with us. Without a doubt, these help us to provide better care. An apology for the inconvenience and its already resolved. Greetings and visit us again.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Staff Hotel Cielo Maya on 15 Nov 2023
Hello, good day, thank you very much for rating us, we appreciate your valuable time.We are glad to know that you had a nice stay, we hope you visit us soon with friends and family.Have a great trip, best regards!

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Good Food
Stayed 4 nights in Nov 2023
Response from Staff Hotel Cielo Maya on 10 Nov 2023
Hello, good morning, thank you very much for your valuable comment.We are glad to know that you had a nice stay and thank you very much for your preference.kind regards!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
excellent hotel
Stayed 3 nights in Nov 2023
Response from Staff Cielo Maya Hotel on 5 Nov 2023
Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Staff Hotel Cielo Maya on 6 Nov 2023
Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran habitación
Uno de los aciertos de mi viaje fue elegir este pequeño hotel en línea de playa. Me sentí cuidado por el personal y la habitación me encantó. Espaciosa, cómoda y con aire acondicionado. Tiene máquina de café y tiene todo tipo de artículos de aseo. Muy bien pensado. Una pequeña piscina y el el mar enfrente. Atención, es un acceso rocoso ideal para snorkel pero no de esas playas de arena fina. Muy cerca hay un cenote y tiene un restaurante que no es muy caro, bastante sencillo y tradicional.
Stayed 2 nights in Sep 2023
Response from Staff Hotel Cielo Maya on 8 Sept 2023
Hola buenos dias muchas gracias por sus buenos comentarios y agradecemos su valioso tiempo por escribirnos.y que pronto nos pueda visitar con familiares y amigos.saludos cordiales

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to be right along the water and don't care about being away from the town center, this is the perfect place. If you want to be walking distance or a 5 min drive from everything in town, pick somewhere else because it is off the main road about 15 min away. I thoroughly enjoyed my stay because I mainly wanted to relax and chill out.
Stayed 4 nights in Aug 2023
Response from CIELO MAYA STAFF on 29 Aug 2023
Hello Kevin, thanks for your review, this help us to improve our services to have a better service. Hope you really liked our hotel and you can recommend us with your friends, and also you can visit us again.Have a great trip and nice day!

6/10 Okay

Jocelyn

Liked: Cleanliness
Stayed 6 nights in Aug 2023
Response from CIELO MAYA STAFF on 18 Aug 2023
Hello Jocelyn thanks for your review hope you like your stay with us, your review help us to have a better service.We hope you can visit us again and have a better experience.Have a great trip.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Great everything excellent
Stayed 3 nights in Jul 2023
Response from CIELO MAYA STAFF on 7 Aug 2023
Hello thanks for your review, this help us to improve our services to have a better service. Hope you really like our hotel and you can recommend us with your friends, and also you can visit us again.Have a great trip and nice day!

10/10 Excellent

Janaina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First of all I would like to address some of the super negative reviews. Although we all have our individual experiences I don’t understand some of the negative ones here. This hotel was nothing but AMAZING! We spent 5 night and 6 days and it was beyond anything we could have imagine. Super clean, SUPER safe, super pretty. The staff went above and beyond to accommodate every request we had. Juan is the MAN!!! Love love love! Highly recommend! Btw, one of the best ceviches I’ve EVER had!!!!
Response from CIELO MAYA STAFF on 15 June 2023
Miss Janaina, we appreciate you took some time to give us this review, it was such a pleassure to have you here with us and we are glad you had a comfortable time. safe trip and come back soon!

6/10 Okay

Michalina

Stayed 2 nights in May 2023
Response from Staff Hotel Cielo Maya on 24 June 2023
Thank you for your review. Hope you have a great stay with us.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Staff Cielo Maya Hotel on 1 June 2023
Hello, good afternoon, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

10/10 Excellent

Sarah Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place! Friendly staff. Will definitely return!
Stayed 4 nights in May 2023
Response from CIELO MAYA STAFF on 25 May 2023
Hello, good afternoon, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, convenient location, great atmosphere.
Stayed 1 night in May 2023
Response from CIELO MAYA STAFF on 23 May 2023
Dear Paul, we appreciate you took some time to give us this review, it was such a pleassure to have you here with us and we are glad you had a comfortable time. safe trip and come back soon!

10/10 Excellent

Boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! We felt at home. Staff was great, super friendly, food was great! Our group really enjoyed ourselves
Stayed 6 nights in Apr 2023
Response from CIELO MAYA STAFF on 29 Apr 2023
Thank you so much for your value comments, the staff really aprecciatte, we invite you to share your experiences with your friends and if you want to back again you are welcome in this your home. Have a nice day!Att David E.

10/10 Excellent

Ellen

Stayed 5 nights in Mar 2023
Response from CIELO MAYA STAFF on 23 Apr 2023
Thank you very much for your review about your recent stay at our hotel. Your opinion is very valuable to us, as we strive to improve each and every stay.We hope you have a good trip and that you can visit us again in this that is your home. Greetings

10/10 Excellent

Lise, Bellevue

Stayed 1 night in Mar 2023
Response from CIELO MAYA STAFF on 17 Apr 2023
Thank you very much for your review about your recent stay at our hotel. Your opinion is very valuable to us, as we strive to improve each and every stay.If you like to visit us again, we are open 365 days a year, ask for special promotions or discounts for having been with us.Greetings and have a safe trip home.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique Hotel
This is a beautiful place to stay. We were only at this hotel for one day. The service was excellent and the staff were very friendly. It was late by the time we arrived so we did not do much. We did have a drink and dinner which was ok. The complimentary breakfast was excellent! We would definitely stay here again.
Stayed 1 night in Mar 2023
Response from CIELO MAYA STAFF on 26 Mar 2023
Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No security, not even a gate. The pool advertised didn’t look appealing at all. It was right in the lobby and looked more like a water feature not meant for people to swim in. Wifi was terrible, on and off. The door was difficult to open and had to wiggle the handle just to open it, had to ask the reception open door for us twice.First night of stay, power went out,no action at all.We talked to reception but he just started speaking Spanish and we couldn’t understand him.The next day,we talked to one of their guests outside and they said the power went out four times already in just a week.We ended up looking for a different place as we want a decent place to stay where we can relax and not worry about having no power anytime of the day.Ended up spending more money and wasting time looking for another place. We feel like we got misled as to what the actual accommodation was like.
Stayed 9 nights in Mar 2023
Response from CIELO MAYA STAFF on 13 Mar 2023
An apology about the electricity, the electricity company was carrying out repairs on the road so it was not in our control, we gave a compessation to the persons who stayed with us, sorry that you leave soon, we have a security, but doesnt mean that he needs to speak english, sorry but its Mexico so the official language is Spanish, we cannot force them to learn a different language. We appreciate your valuable comments and hope you visit us again soon.We appreciate your patience.Excellent trip.

10/10 Excellent

Yolanda

Stayed 1 night in Mar 2023
Response from CIELO MAYA STAFF on 29 Mar 2023
Thank you so much for your value comments. Have a nice day!

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
So glad we discovered this place. In a quiet residential neighborhood with a $25 taxi ride to the business of Tulum, it's right on a lovely white sand beach with just steps to the water. True, there are rocks in the shallow water just as there are on most of the shoreline in Mexico, but their dock allows you to walk to the end and swim and snorkle without any problems. Kayaks are fun too. Cielo swim in just a two minute walk away. Be sure to get an ocean front room. Balcony and view are fabulous. Interior rooms face the coutyard hallway so can't compare. Almost didn't want to even leave our lovely room. Staff is super helpful and friendly (thanks, David and everyone). Paid $85 for taxi from ferry, but only $55 on our return trip arranged by the hotel for the 45 minute trip back to Playa del Carmen. Good location for tours to see ruins and ceynotes. Food was fine, but the restaurant next door was an exceptional spot for dinner. Best food on our entire 2 week trip exploring the coast.
Stayed 4 nights in Mar 2023
Response from CIELO MAYA STAFF on 7 Mar 2023
Hello, good Afternoon, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

6/10 Okay

David

Stayed 7 nights in Feb 2023
Response from CIELO MAYA STAFF on 26 Mar 2023
Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

4/10 Poor

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First, the staff and service was excellent. I take nothing away from them. The hotel is right on a private beach as they advertise. However, the property itself need some renovation. It’s a bit outdated. The area is great, close to downtown Tulum and safe; the street is guarded which made us feel safe. The very disappointed part is with some construction going on the street the power goes out a lot. Other hotels on the street have the appropriate commercial generator to provide the power for water and lighting. Our hotel didn’t, so we had no water, and no power 3 of the 5 days we were there. It’s sad to have to get water from the pool area with a bucket for bathroom facilities. Owner really a needs to step it up and provide the manager of the hotel with proper equipment. Even though it is a nice area, I will not stay here again. Actually may stay at a neighboring hotel with much better renovated facilities.
Stayed 4 nights in Feb 2023
Response from CIELO MAYA STAFF on 5 Mar 2023
Thank you for your comments, we continue to improve for your best attention to guests.An apology about the electricity, the electricity company was carrying out repairs on the road so it was not in our control.We appreciate your patience.Excellent trip.

10/10 Excellent

Isai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service.Great place right there in front of the ocean there is a Cenote 5 minutes away from the hotel. Staff was very friendly.
Stayed 5 nights in Feb 2023
Response from CIELO MAYA STAFF on 22 Feb 2023
Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.