"There was no elevator, which made it difficult to carry all of our luggage to the second floor.
What disappointed me most was the hotel's gift card promotion. When I called before my stay, I was told that I would receive a $25 gift card upon arrival. However, when I checked in, the gift card was not honored, and none of the staff seemed to be aware of the promotion.
Even after checkout, the issue remained unresolved. The gift card was still not honored, and the manager did not respond to our messages.
Surprisingly, about a month later, I received an email with a $10 gift card instead of the promised $25. This felt misleading and unprofessional. Advertising a promotion to attract customers through Expedia and then failing to honor it reflects poorly on the hotel. Overall, it was a very disappointing experience with false advertise."
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