Lobby

Reviews of Econo Lodge Traverse City

2 out of 5
Econo Lodge Traverse City
1065 M 37 S, Traverse City, MI

Reviews

5.6
Rating 10 - Excellent. 61 out of 606 reviews" "
Rating 8 - Good. 138 out of 606 reviews" "
Rating 6 - Okay. 128 out of 606 reviews" "
Rating 4 - Poor. 140 out of 606 reviews" "
Rating 2 - Terrible. 139 out of 606 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Slamming of doors, missing shower shelves, burnt out light bulbs, heat lamp in bathroom would not stay on, face cloth and towels were like rough grit sandpaper, potholes in parking lot, continental breakfast is a joke, nighttime clerk stated that she needed a deposit for a online booking and that it would be returned immediately upon check out, then daytime clerk stated that it would be 3-5 days, nighttime clerk said no deposit would be needed if I had just walked in? So penalize me for booking online but to just take a chance and walk in and no deposit is necessary?! per single night is gouging when other "better" places I've stayed are per night single. I feel totally ripped off and I want a refund!!!
Stayed 1 night in Oct 2023
Response from Gm on 29 Oct 2023
Thank you for staying with us. Sorry for your inconvenience stay with us. We have 24 hrs frontdesk if you inform than regarding your problem they can help you. Regarding deposit it’s hotel policy for incidentals. Heat lamps on timers as well.sorry sir we can not give you a refund for parking lot and back side door which is so far away from rooms. Thank you.

8/10 Good

scott

Liked: Staff & service, room comfort
If you want a solid basic stay w/out spending $$$
If you have tried to get a hotel near Traverse City in any time except the dead of winter you know that the prices for hotels are bananas. I was drawn in by a very reasonable price for a weekend stay but I worried that it would be a stone cold dump. When we arrived we were pretty sure we were getting a dump. The parking lot/exterior/lobby is a bit rough. The room however, was pretty good. Comfortable and spacious. Had all the items that you wanted. We didnt use the pool but the indoor pool area looked nice when we passed it. All we wanted was a comfortable nights sleep and we got it. If youre looking for more amenities then this isnt the spot
Stayed 2 nights in Oct 2023
Response from Gm on 27 Oct 2023
Thank you for staying with us. Your feedback is important for us to improve our service. Thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good place to crash, no hot tub
Beds were comfortable. Good location. No hot tub, pool opens at 3pm daily. Older hotel with no elevator.
Stayed 1 night in Oct 2023
Response from Gm on 27 Oct 2023
Sorry for your inconvenience stay with us. Your feel back will help us to improve our service. Thank you.

4/10 Poor

Wayne

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hot tub was too cold to use. Lighting in the room didn’t always work. Shower curtain was so short that water went all over the floor when showering Breakfast was mostly cold cereal and packaged pastry. Orange juice had a bad taste. Very over priced.
Stayed 2 nights in Oct 2023
Response from Gm on 25 Oct 2023
Thank you for your feedback regarding your inconvenience stay with us and we are apologize for that. Our pool and hot tub is officially closed on website and we will close on November 1st as well. Thank you.

10/10 Excellent

Bounmy

Stayed 1 night in Oct 2023
Response from gm on 25 Nov 2023
thank you so much for your feedback on your stay with us.we will try our best improve our service.thank you

4/10 Poor

Delores

Disliked: Staff & service, amenities, property conditions & facilities
Very dingy. TV couldn’t be operated with remote.
Stayed 1 night in Sep 2023
Response from Gm on 1 Oct 2023
We are apologize for your inconvenience stay with us. Your feedback will help us to improve our customer service experience. Thank you for staying with us. Thank you

6/10 Okay

Jason

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Gm on 21 Sept 2023
Thank you for staying with us. Your feedback will help us to improve our services . Thank you.

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
1 out of 5 stars
Old run down place that is trying to upgrade. No toilet paper holder, toilet seat would not stay up, no shelves in the shower for soap, phone was dirty and old, smoke detector was old and yellowed, not sure if it worked, mattress was uncomfortable and noisy, dirty continental breakfast bar with coffee maker broken, lack of employees. Not what I expected from a Choice Hotel.
Stayed 1 night in Sep 2023
Response from Gm on 17 Sept 2023
Sorry for your inconvenient stay with us. Your feedback will help us to improve our services. Thank you.

4/10 Poor

Diana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We have no complaints about the staff; they were always friendly and helpful. The building and our room need upgrading. The carpet on the stairs and in the hallways is a very ugly pattern, is dirty and has a smell. The room we were in lacked features normally found in motels. There is no exhaust fan in the bathroom. It has really a garish, unpleasing pattern on the shower walls, and the apparent leaks on the shower floor were poorly patched. The lighting over the mirror was insufficient to do makeup or groom hair. The bed sheets are cheap and thin, and the elastic corners wouldn’t stay tucked in. There were white spots on the bedspread; who knows what that is. The complementary breakfast was lacking. All there was to eat was dry cereal, and pre-packaged sweet rolls, coffee and tea, no waffles, no fruit, no way to make toast. We had to eat breakfast out at a restaurant.
Stayed 2 nights in Sep 2023
Response from Gm on 11 Sept 2023
Sorry for your inconvenient stay with us. We are trying to improve our property. We are in middle of it. Your feedback is very appreciated. Thank you.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better then I expected
I was worried when we booked it. But no bugs in our room or on our mattress. Sheets were clean. Air conditioner worked great! The sink had a leak but overall looked like they have been working on fixing things. The staff was nice. Even being on the first floor right by the receptionist it wasn’t too loud. The breakfast was okay. There was no staff at check out which was odd to me, but it did say they were short staffed.
Stayed 1 night in Sep 2023
Response from Gm on 6 Sept 2023
Thank you for staying with us and understand our problems. We are short handed and busy. We are trying to improve more and your feedback will help us in that. Thank you

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from Gm on 5 Sept 2023
Sorry for your inconvenience t stay with us. We are trying to improve service. Thank you for staying with us. Your feedback will help us to improve our services.

2/10 Terrible

Tammy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a truck stop hotel. The lights in the roon were not working properly.
Stayed 1 night in Aug 2023
Response from Gm on 26 Aug 2023
Sorry for your inconvenient stay with us. We are trying our best to provide good service. In room new renovated lights are touch lights. It’s work with sensor. If you would ask at frontdesk they can direct you. Thank you.

4/10 Poor

Jeffrey

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets had sand on them! I told front desk in morning. Housekeeping never came. Coffee maker didn’t work. Shower curtain dirty. The late front desk guy was very helpful and apologetic.
Response from Gm on 21 Aug 2023
Sorry for your inconvenience stay with us. We will try to make further stay batter. Thank you. Your feedback is appreciated and helpful to improve our service.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Gm on 15 Aug 2023
Thank you for staying with us. Your response inspired us to improve more. Thank you

6/10 Okay

Hally

Travelled with partner
Disliked: Amenities
There is no one at the counter until a certain time. I guess you can call them though. The floor in our room had no carpet which is great except the maid forgot to vacuum it - dirt or sand on my bare feet. Not a great property, but you get what you pay for.
Stayed 1 night in Aug 2023
Response from Gm on 11 Aug 2023
Sorry for your inconvenience stay with us. We will try to make your stay batter in future. Thank you.

4/10 Poor

Carmen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too expensive for the quality. Very disappointing.
Stayed 4 nights in Aug 2023
Response from Gm on 11 Aug 2023
Sorry for your inconvenience stay. Traverse city is always expensive I summer. It’s tourists place. We are the cheapest one in traverse city. Thank you we will try to our make your stay batter.

4/10 Poor

Edward

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not nice bedding, no info about check out
Stayed 1 night in Aug 2023
Response from Gm on 11 Aug 2023
Sorry for your inconvenience stay with us. Check in and check out signs available in the lobby on the wall at frontdesk. Sorry you missed it.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
If desperate, it will do
If you are looking for the type of accommodations that provide a hair dryer in the bathroom, this place is not it. If you only need a place to lay your head, it probably won’t hurt you for a night or two. The sheets and pillows appeared clean. The towels looked 20 years old- thin, worn, and not at white as they once were. The window did not close all the way creating a safety concern. It looks like they replace things only when absolutely necessary. The shower walls looked newer, and there was an updated mirror in the bathroom. However the shower floor was old and did not match. The walls had holes from remodeling, that were never patched or painted. The door jams in the bathroom and bedroom of the “suite” were splintered and glued back together. The night clerk was very friendly. The day clerk spent her time smoking in a lawn chair outside.
Stayed 2 nights in Aug 2023
Response from Gm on 8 Aug 2023
Sorry for your inconvenience stay. We are trying to improve and we will. Your feedback is appreciated and helpful.we will try to make your or other future guest batter. Thank you

8/10 Good

James

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Gm on 8 Aug 2023
Thank you for your feedback on your stay. It help us to more improve. We will try to meet your expectations in futures. Thank you

6/10 Okay

Tom

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Gm on 8 Aug 2023
Thank you for staying with us. Your feedback will help us to improve our service and future guests experience and accommodation. Thank you

4/10 Poor

Phillip

Travelled with partner
Disliked: Property conditions & facilities
The faucet handle in the shower was reversed. the blue setting produced hot water and the red produced cold water. very difficult to get a hot water setting with the narrow range of hot water settings. The toilet seat was not secured on the toilet. It shifted from side to side when you sat on it. I had to finger tighten the nut on the bolt that secured the seat. Construction crew that roomed on the floor above us was very noisy. House keeping did not put fresh towels in the room after we specifically asked for them. Had to make a trip to the front desk for towels. Ran out of toilet paper and had to make a trip to the front desk to get some
Stayed 2 nights in Aug 2023
Response from Gm on 8 Aug 2023
Thank you for staying with us. Sorry for your inconvenience stay. About stay over service and reverse sawer handle frontdesk make u aware of it. Your feedback will help us to improve our service and future guests experience and accommodation. Thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was dirty and uncomfortable.
Stayed 1 night in Aug 2023
Response from Gm on 8 Aug 2023
Thank you for staying with us.sorry for your inconvenience stay with us. Your feedback will help us to improve our service and future guests experience and accommodation. Thank you

8/10 Good

Janet

Stayed 1 night in Aug 2023
Response from Gm on 2 Sept 2023
Sorry for your inconvenience stay with us. We are trying to get better and your feed back will help us. Thank you.

4/10 Poor

Ella

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One of the worst hotels/motels. I paid around $200 per night. The place looks really bad from outside, when we pulled up, my daughter started to cry. Our room was not cleaned properly. Toilet was dirty, a shelf with safe fell on me and my son got pink eye. Front desk lady was nice, so that was one good thing about this place, but basically it was really bad for that kind of money. I will never stay at this place again and tell everyone to avoid this place.
Stayed 3 nights in Jul 2023
Response from Gm on 8 Aug 2023
Thank you for staying with us. Sorry for inconvenience stay with. We are the only low price range in town. You looking in town 3 star hotels 400 to 600 a night. Your feedback will help us to improve our service and future guests experience and accommodation. Thank you

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Gm on 2 Aug 2023
Sorry for inconvenience stay with us. We are still in middle of update. Thank you for staying with us.

4/10 Poor

Edyta

Disliked: Cleanliness, property conditions & facilities
Nothing special for this amount money , fresh paint in the room, wires hanging from ceiling,
Stayed 1 night in Jul 2023
Response from Gm on 1 Aug 2023
Sorry for inconvenience to stay. We are in middle of improvements. Thank you.

2/10 Terrible

Mary Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Econo Lodge was the absolute worst motel I have ever experienced. The exit door was broken, the window in our room was broken, both with signs saying so. There was no bar or hangers to hang clothes, the bathroom was dirty, the hall light didn't work and the woman at the desk was unfriendly.
Stayed 2 nights in Jul 2023
Response from Gm on 1 Aug 2023
Sorry for your inconvenience stay. Please always inform frond desk once u decided to leave a day earlier. So property can sale that room. Also please ask for help at front desk and inform the front what was the problem in the room. We just renovate the rooms. And you’re rate plan is 1 night stay and save. We always ready to help our guest. But without let frontdesk now can’t to anything. Thank you.

4/10 Poor

Patrick

Stayed 2 nights in Jul 2023
Response from Gm on 2 Aug 2023
Thank you for staying with us and sorry for inconvenience stay.

2/10 Terrible

Richard

Stayed 1 night in Jul 2023
Response from Gm on 1 Aug 2023
Sorry for your inconvenience stay with us. We are in the middle of improvements as you saw. We will try to make your stay batter in future. Thank you.

6/10 Okay

Kristen

Disliked: Property conditions & facilities
Honestly not bad for being that close to TC! room was OK, but the bed… we had ONE thin sheet. It was not sufficient to sleep comfortably
Stayed 1 night in Jul 2023
Response from Gm on 31 July 2023
Sorry for your inconvenience stay. We are trying to get more improvements. Thank you for staying with us.

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Walked in light was burnt out. Wet towel hanging on bathroom door Bug on pillow Got bit in the night by a bug Bathroom Sink, hot was cold and cold was hot One of the entry doors had a sign door broke Coke machine was empty. It said waiting for delivery I've never seen a coke machine empty...sounds questionable
Stayed 1 night in Jul 2023
Response from Gm on 28 July 2023
Didn’t hear anything from any guest. Accept coke Muchine waits for product delivery. Sign needs to be there until commercial grade door company will come and replace it. Which we made aware of u on check in time. Thank you

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Bare bones motel
Hotel is going through a transition. Some things are done. Others still need work.
Stayed 1 night in Jul 2023
Response from Gm on 25 July 2023
Yes we are in middle of improvements. Thank you for your support.

4/10 Poor

Amirata

Travelled with partner
Disliked: Cleanliness, staff & service
The shower was not clean at all. The shower curtain had stains on it that could grow into something horrible anytime.
Stayed 1 night in Jul 2023
Response from Gm on 25 July 2023
Hello, didn’t here any complaints at frontdesk. Changing sawer curtains it’s 1 min work any one can help. This is very busy season sometimes housekeepers can make mistakes. We are sorry for that. We just renovate all our rooms a month ago. Thank you.

10/10 Excellent

Cynthia C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Gm on 28 July 2023
Thank you. Your feedback is valuable to helping us in improving.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rani on 24 July 2023
Thank you. For your feedback.

10/10 Excellent

Cvetan

Stayed 1 night in Jul 2023
Response from Gm on 13 Aug 2023
Thank you for sharing your experience about your stay with us. We are trying and we will try our best to provide batter accommodation in future. Thank you and sorry for any inconvenience.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were great. The property itself was old and musty.
Stayed 2 nights in Jul 2023
Response from Gm on 20 July 2023
Sorry for inconvenience stay. We are still in middle of improvements of property. Your feedback is matter land it help us to improve more. Thank you

4/10 Poor

Kathleen

Travelled with group
Disliked: Property conditions & facilities
You can't make this **** up!
The staff was very nice. The property itself was not up to par. The fan in the bathroom didn't work. When we came in after being outside we found the TV had fallen OFF the wall! The swimming pool and hot tub were nice but there were no working lights in the entire room. We had to leave when it got dark. Also the entrance door nearest to our room was broken and we had to walk to the other end to get in.
Stayed 2 nights in Jul 2023
Response from Gm on 19 July 2023
Hi , thank you for your feedback on you stay. We just renovate the property and we do not need fan anymore in bathroom. Since we have heating buttons on mirror. We try to make little bit nicer and that why lights and fans we do not need it because it’s available on led mirrors by itself. Thank you. We will try our best resolve it.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for where I needed to be; nice updated room, although some edging coming off furniture; very clean.
Stayed 3 nights in Jul 2023
Response from Gm on 16 July 2023
Thank you for your response.

8/10 Good

Rajesh

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Gm on 16 July 2023
Thank you for your review it will help us to improve.

4/10 Poor

Jason

Stayed 1 night in Jul 2023
Response from Gm on 8 Aug 2023
Thank you for staying with us. Your feedback will help us to improve our service and future guests experience and accommodation. Thank you

2/10 Terrible

Sophia

Disliked: Cleanliness, property conditions & facilities
There were roaches in the rooms and the manager did nothing. The manager also lives in a small room behind the desk so the whole lobby smells like burnt cooking and her children are running around dirty and smelly. The manager also said the roaches weren’t that big of a deal and their rooms smell like smoke and the showers are dirty. The hot tub is barely warm and the pool is gross. All the rooms need major updates and the bathe rooms have tacky marble wallpaper. The manager needs to be locked up
Stayed 1 night in Jul 2023
Response from Gm on 10 July 2023
Thank you for staying with us. Medam u stay all night and until check out just because of hire rate u just trying to get your money back. You were coming behind the front desk and aggressively knocking a door three times. Once u reside to stay we can not do anything. Find little bug or roches u we’re holding that until checkout time to get refund. U never reach out at frontdesk and ask for any kind of help until u turning key at check out time. Sorry in that case we can’t do anything. Thank you. We have every 10 days pest control. We are take care of properly our property. Guest kids running paying its not in our hand they are here for vacation. We can just request it. I been working more then 24 hours and taking rest in my office on my off duties time it’s shouldn’t be your business. Y should also not knock my office door plus u come behind desk. Thank you

4/10 Poor

Pamela

Disliked: Cleanliness, property conditions & facilities
Old hotel, needed a room for an emergency medical situation and the $264 price was ridiculous but had no choice as all other hotels were booked. This place is not even worth $100 a night.
Stayed 1 night in Jul 2023
Response from Gm on 5 July 2023
Thank you for staying with us. All hotels are very expensive here in traverse city. We are the cheapest one because we are little out side of the town.sorry we didn’t meet your expectations.

2/10 Terrible

Jerry

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
This place is disgusting, floor was dirty, bathroom was dirty, hair all around the tiles and it was smelling bad. This is NO GO!
Stayed 1 night in Jun 2023
Response from Gm on 1 July 2023
Sorry for your inconvenience stay. We are trying to get batter. I assure you that we are 70 percent batter then before. Thank you

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, property conditions & facilities
I have been in some motels in the third world countries, but this was by far the worst one!!!! Besides that everything is outdated, the main problem was that everything was filthy dirty, I went and bought the bedsheets and pillow covers, the floor was so sticky, so i used one of the towels to clean it, a white towel became brown in 2 min. Bathroom was dirty, and there was hair all over the tiles. Don’t stay there! This motel shouldn’t even be operating!
Response from Gm on 28 June 2023
Thank you for staying with us. We renovate our property this year. Sorry or your uncomfortable stay. Thank you.

10/10 Excellent

Sterett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Vm on 28 June 2023
Thank you for staying with us.

6/10 Okay

Frances

Liked: Cleanliness, staff & service
I needed a place close to a wedding venue. The price I paid for one night was excessive. The mattress n pillows were lumpy. The heating/cooling unit was loud. The bathroom mirror was not very bright. There was no clerk at the desk at 730am just a number to call.
Stayed 1 night in Jun 2023
Response from Gm on 28 June 2023
Thank you for staying with us. We are trying to improve more and more since year.we just renovate our property. Sorry for inconvenience stay. Thank uou

2/10 Terrible

Sasha

Stayed 1 night in Jun 2023
Response from Gm on 12 June 2023
Hello miss,Sorry for your inconvenience stay. We will try to meet your needs and will make your future stay more comfortable. Thank you

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Gm on 12 June 2023
Hello sir ,Sorry for your inconvenience stay. We will try to meet your needs and will make your future stay more comfortable. Thank you

4/10 Poor

Scott

Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from General manager on 12 June 2023
Sorry for your inconvenience stay. We will try to meet your needs and will make your future stay more comfortable. Thank you