Townsville Palmetum Tours and Activities

Checking is easy and the room was cleaned. Friendly staff

We stayed in the family cabin with our 4 children. We all enjoyed our stay. The room had its own toilet and shower, a small fridge and tea/coffee facilities. Though the bed had sheets and pillows, there was no blankets so we were a little cold during the night. The lounge area was popular with the kids, they loved the beanbags and hammocks. The pool area was well equiped with bean bags, hammocks and plenty of shade from surrounding trees. The bar was only staffed by one person on the Saturday night, so waiting for people to order food and drinks was lengthy. Bar staff also had to clear the floor from empty glasses and plates which also added to the wait. Karaoke was a great! The food was the biggest let down. And without sounding too harsh, it was pathetic what we got served. My son order the hummus and pita, the tiniest pot of hummus was served, it was ridiculous. The pita tasted stale. My salad was just some lettuce, small amount of cucumber and some chickpeas. A really crappy attempt for the price I paid. The burgers we order were also burnt to a crisp and it appeared the beef patty had been split in 2 to make the 2 burgers. The man working in the kitchen that night seemed like I was inconveniencing him by asking him dietary questions about the sauce, which he could not answer. Inconsistencies in the labelling on the menu left me confused. One item with garlic aioIi labelled vegetarian, another with garlic aioli labelled vegan?! Man working kitchen could not be certain.

Comfy beds, walking distance to restaurants and the city, spacious. My only feedback is to put blockout curtains on the bedroom windows, and a blind on the windows in the ensuite as the outside lights shine in all night, and the sun wakes you up around 4.30am in the mornings. Another suggestion is to put a door on the ensuite entry as it is currently all open, with no privacy, and the smells come into the bedroom.