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Reviews of The Sutton Place Hotel Toronto

4 out of 5
The Sutton Place Hotel Toronto
355 King St W, Toronto, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1660 out of 2104 reviews" "
Rating 8 - Good. 324 out of 2104 reviews" "
Rating 6 - Okay. 62 out of 2104 reviews" "
Rating 4 - Poor. 34 out of 2104 reviews" "
Rating 2 - Terrible. 24 out of 2104 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin, Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Location, needs a hot tub.
Stayed 3 nights in May 2024

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff. Valet parking was excellent and easy to use. Room was very spacious. Terrific location for Rogers centre.
Stayed 1 night in May 2024

10/10 Excellent

Amy, Gaithersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The only downside is the construction in the area.
Stayed 3 nights in May 2024

10/10 Excellent

Keri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great location.
Stayed 2 nights in May 2024
Response from julianna on 21 May 2024
Hello Keri, Thank you so much for your perfect rating! We are delighted to hear that you enjoyed your stay! We hope we have the pleasure of welcoming you back for another outstanding stay! Safe Travels, Julianna Calcagno Guest Services Manger The Sutton Place Hotel Toronto

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 6 nights in Mar 2024
Response from Julianna on 20 May 2024
Hello Christopher, Thank you so much for your perfect rating and feedback! We are thrilled to hear that you enjoyed your stay and found your room clean and spacious. We hope we have the pleasure of welcoming you back soon for another outstanding stay! Kind Regards, Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto

2/10 Terrible

Duraid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from julianna on 21 May 2024
Hello Susan, Thank you so much for your perfect rating! We are delighted to hear that you enjoyed your stay! We hope we have the pleasure of welcoming you back for another outstanding stay! Safe Travels, Julianna Calcagno Guest Services Manger The Sutton Place Hotel Toronto

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff, great location, high end products. And Nespresso coffee makers in the room
Stayed 1 night in May 2024
Response from Julianna on 20 May 2024
Hello Megan, Thank you for your glowing review! We're thrilled to hear that our friendly and helpful staff, prime location, and high-end amenities met your expectations. It's wonderful to know you enjoyed the Nespresso coffee makers in your room. We look forward to welcoming you back to The Sutton Place Hotel Toronto for another exceptional stay!Best Regards, Julianna Calcagno Guest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

Maral

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location
Stayed 1 night in May 2024
Response from Julianna on 20 May 2024
Hello Maral, Thank you for sharing your feedback! We're glad to hear that you found our location to be convenient during your stay. Your satisfaction is important to us, and we appreciate your rating. We're always striving to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back to The Sutton Place Hotel Toronto in the future!Kind Regards,Julianna Calcagno Guest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy with our stay at the Sutton Place Hotel. Very quiet hotel for the area it's situated in. Also very convenient with the metro being outside the front door and the subway only being a short walk away. I was worried that it would be too noisy as I am a light sleeper sensitive to noise but I had no issues at all. Would highly recommend!
Stayed 7 nights in May 2024
Response from Julianna on 17 May 2024
Hello Charles, hank you for your wonderful review! We're delighted to hear that you enjoyed your stay at The Sutton Place Hotel Toronto. It's great to know that our central location and proximity to public transportation made your visit convenient and that you found the hotel to be pleasantly quiet. We're especially pleased that you, as a light sleeper, had a restful stay. Your recommendation means a lot to us, and we hope to welcome you back soon!Safe travels,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the big rooms
Stayed 1 night in May 2024
Response from Julianna on 17 May 2024
Hello Andrea, Thank you for the perfect score! We're thrilled to hear that you had an exceptional experience at The Sutton Place Hotel Toronto. We look forward to welcoming you back for another outstanding stay.Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Angela Dawn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, awesome rooms, very quiet and clean
Stayed 4 nights in May 2024
Response from Cekdar Akozel on 13 May 2024
Hi Angela Dawn,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed our great location, awesome rooms, and the peaceful, clean atmosphere during your stay at The Sutton Place Hotel Toronto. Providing a comfortable and relaxing experience for our guests is paramount to us, and it's wonderful to know that we hit the mark with you. We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay
Stayed 1 night in May 2024
Response from Cekdar Akozel on 13 May 2024
Thank you for choosing The Sutton Place Hotel Toronto for your stay David! We're delighted to hear that you had an excellent experience with us. Our team strives to provide exceptional service and create memorable stays for all our guests. We hope to welcome you back again soon for another wonderful stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown, and very walkable to near by attractions and restaurants.
Stayed 1 night in May 2024
Response from Cekdar Akozel on 13 May 2024
Thank you for your glowing review Stephanie! We're delighted to hear that you found our location in downtown Toronto to be convenient and ideal for exploring nearby attractions and dining options. At Sutton Place Hotel Toronto, we strive to provide our guests with a comfortable and memorable stay, and it's wonderful to know that you enjoyed your time with us. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Deqa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel!!! Staff was amazing and the room was perfect
Stayed 1 night in May 2024
Response from Cekdar Akozel on 13 May 2024
Hi Deqa!We're thrilled to hear that you loved your experience at The Sutton Place Hotel Toronto! Our team takes great pride in providing exceptional service, so it's wonderful to know that you found our staff to be amazing. Creating a perfect environment for our guests is always our goal, and we're delighted that you found your room to be just right. Thank you for choosing to stay with us and for sharing your positive feedback. We can't wait to welcome you back for another fantastic stay in the future!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cekdar Akozel on 13 May 2024
Hi Michelle, good afternoon!Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a wonderful experience during your stay at The Sutton Place Hotel Toronto. Providing exceptional service and ensuring our guests feel comfortable and satisfied is always our top priority. We hope to have the pleasure of welcoming you back for another fantastic stay soon! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique style hotel with all amenities. A close walk to the Rogers Centte and the lakefront area.
Stayed 2 nights in May 2024
Response from Cekdar Akozel on 13 May 2024
We're absolutely thrilled to receive your glowing feedback Robert! At Sutton Place Hotel Toronto, we take great pride in offering a boutique-style experience coupled with a comprehensive range of amenities to ensure our guests feel pampered and well taken care of. The proximity to both the Rogers Centre and the picturesque lakefront area adds an extra layer of convenience and excitement to your stay, allowing you to easily explore and immerse yourself in the vibrant atmosphere of downtown Toronto. Thank you for choosing Sutton Place Hotel Toronto for your stay, and for taking the time to share your positive experience. We look forward to welcoming you back soon for another memorable stay filled with warmth, luxury, and exceptional hospitality.Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at check in were friendly and helpful.
Stayed 1 night in May 2024
Response from julianna on 12 May 2024
Hello Leslie, Thank you for taking the time to share your experience with us! We are thrilled to hear that our check-in team left a positive impression on you with their friendliness and helpfulness. Providing exceptional service is at the core of what we do, and we're glad to know that we hit the mark during your stay. We hope to have the pleasure of welcoming you back to The Sutton Place Hotel soon!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cekdar Akozel on 13 May 2024
Hi Lori, Thank you for rating us 5 out of 5! We're thrilled to know that you had such a fantastic stay at The Sutton Place Hotel Toronto. Providing our guests with a seamless and enjoyable experience is our top priority, and we're glad to hear that we hit the mark. Your positive feedback means the world to us. We look forward to hosting you again soon for another perfect stay. If there's anything else we can do to enhance your future visits, please feel free to reach out. Until next time!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

Ellah Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The 4’s would’ve been 4.5 if they had the option.
Stayed 1 night in May 2024
Response from julianna on 12 May 2024
Hello Ellah Jane, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at The Sutton Place Hotel. Your positive rating is greatly appreciated, and we're thrilled to know that your experience was nearly perfect. We're constantly striving to exceed expectations, so your feedback is invaluable. Please feel free to reach out if you would like to share more of your feedback or if there is anything we can do to improve your next visit. We look forward to welcoming you back soon for another outstanding experience!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly and accommodating. facilitied were clean and quiet.
Stayed 1 night in May 2024
Response from julianna on 12 May 2024
Hello Erin, Thank you for your kind words! We're thrilled to hear that you found our staff friendly and accommodating, and that you appreciated the cleanliness and tranquility of our facilities. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back to The Sutton Place Hotel for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

Donato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Julianna on 19 May 2024
Hello Donato, Thank you for staying with us at The Sutton Place Hotel! We appreciate your feedback and hope to welcome you back soon! Please feel free to reach out to share more about your experience or if there is anything we can do to improve your next visit. Best Regards, Julianna Calcagno Guest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from julianna on 12 May 2024
Hello Richard, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from julianna on 12 May 2024
Hello Armando, Thank you very much for your perfect rating! We're thrilled that your stay at The Sutton Place Hotel lived up to your expectations. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back for an equally memorable experience on your next visit.Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in!!! Friendly staff!!! Nice room!!!
Stayed 1 night in May 2024
Response from julianna on 12 May 2024
Hello Julie, Thank you for your enthusiastic feedback! We're thrilled to hear that your check-in experience was easy and that you found our staff friendly. It's wonderful to know that you enjoyed your room as well. Providing seamless check-in, friendly service, and comfortable accommodations are top priorities for us, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back to The Sutton Place Hotel for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Afua, Salt Lake City

Liked: Cleanliness, property conditions & facilities
Great hotel. Will stay there again
Stayed 2 nights in May 2024
Response from julianna on 12 May 2024
Hello Afua, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

Vic

Stayed 1 night in Apr 2024
Response from Julianna on 19 May 2024
Hello Vic, Thank you for staying with us at The Sutton Place Hotel! We appreciate your feedback and hope to welcome you back soon! Please feel free to reach out to share more about your experience or if there is anything we can do to improve your next visit. Best Regards, Julianna Calcagno Guest Services Manager The Sutton Place Hotel Toronto

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from julianna on 12 May 2024
Hello Elizabeth, Thank you for your rating and feedback. We appreciate your honesty and value your input. If there's anything specific that could have improved your experience, please feel free to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

Maria Carmela, Brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Julian and Zara were great! Love how spacious this hotel is!
Stayed 4 nights in May 2024
Response from julianna on 12 May 2024
Hello Maria Carmela, Thank you for your kind words! We're thrilled to hear that Julian and Zara provided you with great service during your stay at The Sutton Place Hotel. It's wonderful to know that you appreciated the spaciousness of our hotel—it's always our goal to provide a comfortable and enjoyable experience for our guests. We'll be sure to pass along your compliments to Julian and Zara. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Raul, Winter Haven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Location
Stayed 2 nights in May 2024
Response from julianna on 12 May 2024
Hello Raul, Thank you for your feedback! We're delighted to hear that you appreciated our amazing location at The Sutton Place Hotel. We are happy to be able to provide our guests with a convenient and central place to stay, and we're thrilled that our location met your expectations. We hope you had a fantastic time exploring the area, and we look forward to welcoming you back for another wonderful stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Eileen, Courtice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for theatre, very clean, large room, nespresso machine is a nice touch. We would definitely stay there again
Stayed 1 night in May 2024
Response from julianna on 12 May 2024
Hello Eileen, Thank you for your glowing review! We're delighted to hear that you enjoyed our great location, especially for theatre visits, and that you found your room to be clean, spacious, and equipped with amenities like the Nespresso machine. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We can't wait to welcome you back to The Sutton Place Hotel for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

Patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sutton Place was beautiful, the staff was great, especially Michael at the Valet service. He gave us pointers on getting around and was very nice! Didn't eat at the restaurant, menu was not to our liking and way to expensive.
Stayed 3 nights in Apr 2024
Response from julianna on 12 May 2024
Hello Patricia, Thank you for your kind words about your stay at The Sutton Place Hotel! We're thrilled to hear that you found our property beautiful and that our staff, especially Michael at the Valet service, provided exceptional service. It's always our goal to make our guests feel welcome and well taken care of during their stay.We appreciate your feedback regarding the restaurant menu and pricing. We'll certainly take your comments into consideration as we continuously strive to improve our offerings and provide value to our guests. Should you choose to dine with us in the future, we hope to provide a more suitable experience.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back to The Sutton Place Hotel in the future!Warm regards,Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from julianna on 12 May 2024
Hello Michael, Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Feroz

Stayed 4 nights in Apr 2024
Response from julianna on 12 May 2024
Hello Feroz, Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location Excellent restaurant & staff
Stayed 2 nights in Apr 2024
Response from julianna on 12 May 2024
Hello Brian, Thank you for your kind feedback! We're delighted to hear that you enjoyed our hotel's excellent location and that you had a positive experience with our restaurant and staff. Providing exceptional service and delicious dining experiences are top priorities for us, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back to The Sutton Place Hotel for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean beautiful room
Stayed 1 night in May 2024
Response from julianna on 12 May 2024
Hello Monica, Thank you for your positive feedback! We're delighted to hear that you found your room at The Sutton Place Hotel to be clean and beautiful. Providing a comfortable and pleasant environment for our guests is one of our top priorities, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

William

Travelled with family
Excellent location for Roger’s Centre and theatre district.Streetcar stops outside the front entrance for any other exploring. Staff were absolutely fabulous. Friendly, efficient, professional and very helpful
Stayed 2 nights in Apr 2024
Response from julianna on 12 May 2024
Hello William, Thank you for your glowing review! We're thrilled to hear that you found The Sutton Place Hotel to be in an excellent location for exploring Roger’s Centre and the theatre district. It's fantastic to know that the streetcar stops right outside our front entrance for convenient exploring of other areas. We're delighted that our staff provided you with fabulous service, and we'll be sure to pass along your compliments to them. Providing friendly, efficient, and helpful service is our top priority, and we're glad that we could make your stay memorable. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Apr 2024
Response from julianna on 12 May 2024
Hello Michael, Thank you for your rating and feedback. We appreciate your honesty and value your input. If there's anything specific that could have improved your experience, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

8/10 Good

David, DELAWARE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from julianna on 12 May 2024
Hello Alyssa, Thank you for your rating and feedback. We appreciate your honesty and value your input. If there's anything specific that could have improved your experience, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

8/10 Good

Alyssa

Stayed 3 nights in Apr 2024
Response from julianna on 12 May 2024
Hello Alyssa, Thank you for your rating and feedback. We appreciate your honesty and value your input. If there's anything specific that could have improved your experience, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful room! All around fantastic. Would stay again.
Stayed 1 night in Apr 2024
Response from julianna on 29 Apr 2024
Hello Miranda, Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience with our staff and found your room beautiful. It's fantastic to know that your stay was all around fantastic, and we're delighted that you would choose to stay with us again in the future. We can't wait to welcome you back to The Sutton Place Hotel Toronto for another memorable stay!Best Regards, Julianna Calcagno Guest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from julianna on 12 May 2024
Hello Kevin, Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Extraordinarily kind and helpful staff. Would definitely stay again when in Toronto.
Stayed 2 nights in Apr 2024
Response from julianna on 29 Apr 2024
Hello Karen, Thank you so much for your kind words! We're thrilled to hear that you found our hotel beautiful and that our staff went above and beyond to make your stay enjoyable. Providing exceptional service is always our priority, and we're delighted that our team made a positive impression on you. We look forward to welcoming you back to The Sutton Place Hotel Toronto whenever your travels bring you to the city again!Best Regards, Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Elsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to catch a taxi. Some drivers not sure of this Hotel.
Stayed 1 night in Apr 2024
Response from julianna on 29 Apr 2024
Hello Elsie, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with taxi service during your stay. We understand the importance of reliable transportation options for our guests, and we will address this issue with the appropriate parties to ensure a smoother experience in the future. If you have any specific suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back to The Sutton Place Hotel Toronto in the future.Best regards, Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Curtis

Travelled with family
Hotel and rooms were very spacious and clean. Staff were all very professional, friendly, and accommodating. Although we didn’t have time to take advantage , the pool was clean looking and inviting. Beds were very comfortable and shower was great. Would definitely stay again at this hotel.
Stayed 3 nights in Apr 2024
Response from julianna on 29 Apr 2024
Hello Curtis, Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel and rooms spacious and clean. Providing a comfortable and inviting environment for our guests is always our goal. It's wonderful to know that our staff was able to make your stay enjoyable with their professionalism, friendliness, and accommodation. We're glad you liked the look of our pool and found our beds comfortable. We can't wait to welcome you back to The Sutton Place Hotel Toronto for another enjoyable stay in the future!Best Regards, Julianna Calcagno Guest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Aarom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a fantastic stay at this hotel, great service, polite and helpful staff, a shining beacon of the Toronto downtown hotel choices, I always recommend Sutton to my friends and family!
Stayed 3 nights in Apr 2024
Response from julianna on 29 Apr 2024
Hello Aarom,Thank you so much for your fantastic review! We're thrilled to hear that you consistently have a fantastic stay at our hotel. Providing great service and having polite and helpful staff are our top priorities, and we're delighted that we've been able to exceed your expectations. Your recommendation means the world to us, and we truly appreciate your loyalty. We look forward to welcoming you, your friends, and your family back to The Sutton Place Hotel Toronto for many more memorable stays!Best Regards, Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from julianna on 29 Apr 2024
Hello Tim, Thank you for the perfect rating! We're delighted that you had such a fantastic experience during your stay at The Sutton Place Hotel Toronto. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another 5-star experience in the future! If you need anything else or have any further feedback, please don't hesitate to let us know.Warm Regards,Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

GERALDINE, Halifax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really enjoyable stay in Toronto. The hotel was really good and the staff were excellent. Big shout out to the Irish chap at Reception who was moving back to Dublin. Good luck!
Stayed 3 nights in Apr 2024
Response from julianna on 29 Apr 2024
Hello Geraldine, Thank you so much for sharing your experience with us! We're delighted to hear that you had a really enjoyable stay in Toronto. It's wonderful to know that our staff, especially our Irish colleague, left a positive impression on you. We'll be sure to pass along your kind words and best wishes to him. We hope to have the pleasure of welcoming you back to The Sutton Place Hotel Toronto in the future!Best Regards, Julianna Calcagno Guest Services Manger The Sutton Place Hotel Toronto

6/10 Okay

Sophie, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service
Very clean rooms in good condition. Most of the staff were friendly and helpful. Area is very noisy - we heard loud music from nearby restaurant / club until early hours of morning. However the worst part was on our first night, drunk guest collapsed outside our room and cut head open. Had to ring down to Reception. Staff had seen guest walking through with bottle of whiskey in hand and still let him come upstairs. Had to ask for money back as nothing was offered and they did not seem bothered by the incident at all.
Stayed 2 nights in Apr 2024
Response from julianna on 29 Apr 2024
Hello Sophie, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our rooms clean and in good condition, and we appreciate your kind words about our staff.We sincerely apologize for the inconvenience caused by the noise from the nearby restaurant/club and the disturbing incident with the intoxicated guest. The safety and comfort of our guests are of utmost importance to us, and we regret that this experience fell short of your expectations. Rest assured, we take incidents like this very seriously and are actively reviewing our procedures to ensure a similar situation does not occur in the future.We understand your disappointment and frustration, and we apologize for any inconvenience caused. Please know that we value your feedback and will use it to improve our services. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a much better experience.Warm Regards, Julianna CalcagnoGuest Survives Manager The Sutton Place Hotel Toronto

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean. The room was spacious and comfortable. I removed one star because there was something weird going on with the lights. When we got into bed, the switch on one side of the bed would turn everything off, with no way for the person on the other side of the bed to keep the reading light on, or to leave the bathroom light on. That one master switch beside the bed (same one beside the door) turns everything off. Also the power plug on one side of the bed did not charge - there are no USB plug ins in the room, you need a converter for USB. The bar was a nice environment with some fun cocktails, the staff were friendly, the valet service very convenient, and it's well located within walking distance to a lot of places. We would stay there again.
Stayed 1 night in Apr 2024
Response from julianna on 21 Apr 2024
Hello Joanna,Thank you for choosing The Sutton Place Hotel Toronto for your recent stay and for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel beautiful, clean, and enjoyed the spacious and comfortable room.We appreciate your valuable feedback regarding the lighting situation and power plug concerns in your room. We are actively working to make improvements to our rooms and we will make sure to address these issues promptly. We apologize for any inconvenience this may have caused during your stay.Thank you for your kind words, and we look forward to welcoming you back to The Sutton Place Hotel Toronto for another enjoyable stay in the future.Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto