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Reviews of Howard Johnson by Wyndham Toronto Downtown West

2 out of 5
Howard Johnson by Wyndham Toronto Downtown West
14 Roncesvalles Avenue, Toronto, ON

Reviews

4.8
Rating 10 - Excellent. 35 out of 879 reviews" "
Rating 8 - Good. 133 out of 879 reviews" "
Rating 6 - Okay. 191 out of 879 reviews" "
Rating 4 - Poor. 241 out of 879 reviews" "
Rating 2 - Terrible. 279 out of 879 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

4.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is very noisy since it it right next to the trolley turnaround.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Its great for access to transit and the neighbourhood is great. Fairly bare bones, but has all the basic hotel amenities. I didn’t make it to the continental breakfast, but it looked great. The staff is fantastic and the reason I’m taking the time to review (usually too lazy :p). The front desk was incredibly accommodating with last minute chaos on my part. Cleaning staff also so friendly. Thank you!
Stayed 1 night in Feb 2020
Response from FRONT,DESK on 2 Mar 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from FRONT,DESK on 2 Mar 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from FRONT,DESK on 25 Feb 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from FRONT,DESK on 25 Feb 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

8/10 Good

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Feb 2020
Response from FRONT,DESK on 13 Feb 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

6/10 Okay

Verified traveller

Stayed 6 nights in Jan 2020
Response from FRONT,DESK on 13 Feb 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

2/10 Terrible

Tash, Montreal

Travelled with family
Disliked: Amenities, property conditions & facilities
I arrived close to midnight to find that the building was in an awkward corner, looking nothing like the picture! My lift had to park on a turning lane. In the advertisement, we were told there was accessibility....there wasn't a ramp to get into the building or an elevator. I had 2 seniors over 80, who have difficulty walking....this put undue stress on me. I had to ask for a ground floor room, which I was told I was to pay extra! I went to the manager and the fee was waivered. I was told it was the fault of Expedia and not Howard Johnson for the advertisement online. I feel it is the fault of the establishment to keep current and honest of their services, and to notify Expedia. Expedia needs to investigate the properties it advertises. The breakfast was very basic. Overall I am very disappointed. Not going back if you paid me. It ruined my weekend. UPDATE: I was told by the Expedia agent I was CHARGED EXTRA FOR THE ROOM....THE MANAGER DID NOT REMOVE IT AS PROMISED!
Stayed 2 nights in Jan 2020
Response from FRONT,DESK on 4 Feb 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room was very small room' we didn't have enough space to pass each other without bumping in each other No parking. The breakfast was only cereal and bagels.
Stayed 1 night in Feb 2020
Response from FRONT,DESK on 4 Feb 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Place was clean coffee was horrible and parking was not available except a few blocks away but it was somewhere to sleep.
Stayed 1 night in Jan 2020
Response from FRONT,DESK on 30 Jan 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

10/10 Excellent

Jay, Val Therese Ontario

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay exelent customer service. We will be back to this place in the near future.
Stayed 1 night in Jan 2020
Response from Eugine on 22 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to home of family Convenient for us at this time We stay there frequently and are always welcomed
Stayed 1 night in Jan 2020
Response from Eugine on 22 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ginette, Montreal

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The room had been renovated and very comfortable, The only negative comments I can make was the noise at night coming from the tramway and the wall view from our room. The common areas are in need of love and care.
Stayed 1 night in Jan 2020
Response from FRONT DESK on 15 Jan 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from FRONT,DESK on 13 Jan 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

2/10 Terrible

James, Peterborough

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No safe entrance or entry way for unloading and checking in. Overall condition of property is poor, felt unsafe exiting and walking to parking lot
Stayed 2 nights in Jan 2020
Response from front,desk on 7 Jan 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from FRONT DESK on 6 Jan 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Hotel itself was great, parking was a bit of a nightmare that we weren't expecting.
Stayed 1 night in Jan 2020
Response from FRONT, DESK on 6 Jan 2020
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

10/10 Excellent

Marion, Brockvile

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old but clean and convenient for needs. Not a holiday place for luxury but a good place for visitors who are in toronto for business or family
Stayed 2 nights in Dec 2019
Response from eugine on 15 Dec 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Andi, Toronto

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Good price. Dumpt place. Our bathroom door only opened half way because the sink was in the way. You get what you pay for here
Stayed 1 night in Nov 2019
Response from front,desk on 26 Nov 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2019
Response from FRONT DESK on 25 Nov 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

6/10 Okay

Vic

Liked: Staff & service
Stayed 4 nights in Nov 2019
Response from front desk on 11 Nov 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from front,desk on 5 Nov 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from front,desk on 5 Nov 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our event. Very griendly and helpful staff.
Stayed 1 night in Nov 2019
Response from Eugene on 4 Nov 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Rob, Ottaws

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No parking I would have been better off sleeping in my truck
Stayed 1 night in Oct 2019
Response from FRONT,DESK on 1 Nov 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

6/10 Okay

Vanessa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from front desk on 28 Oct 2019
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Verified traveller

Travelled with family
room was clean - bathroom was updated - outside needs work
Stayed 1 night in Oct 2019
Response from Eugine on 27 Oct 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Miss

Disliked: Cleanliness, property conditions & facilities
Somewhere to sleep only
It is what it's says on the tin. Not too far from downtown. Good enough for a couple of nights. Breakfast had about 6 options.
Stayed 4 nights in Oct 2019
Response from FRONT DESK on 21 Oct 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

2/10 Terrible

Norman

Stayed 1 night in Oct 2019

2/10 Terrible

Ines, East Windsor, NJ

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't expect Motel-like facilities when booking a Howard Johnson's room at the price point I did. Never again.
Stayed 2 nights in Sep 2019
Response from FRONT,DESK on 25 Nov 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019
Response from front,desk on 30 Sept 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addresse

4/10 Poor

Moe

Disliked: Staff & service, room comfort
Stayed 3 nights in Sep 2019
Response from front,desk on 26 Sept 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

8/10 Good

jamie

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2019
Response from front,desk on 19 Sept 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Eugine on 16 Sept 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel
Basically a hostel
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Vending machine did not work. Staff were pleasant
Stayed 1 night in Sep 2019
Response from front,desk on 13 Sept 2019
hank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

6/10 Okay

Amanda

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from front,desk on 12 Sept 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

8/10 Good

Mimi, Youngstown, Oh

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Request room 111! It was remodeled and in the back. Nice service, loud area, no parking, and the beginnings of a remodel.
Stayed 1 night in Sep 2019
Response from front desk on 11 Sept 2019
Thanks for staying with us. We appreciate your feedback

8/10 Good

Johnson, Vancouver

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is super helpful but you definitely get what you pay for here - it's a cheap hotel that you should really only be looking to sleep & shower in
Stayed 1 night in Sep 2019
Response from front,desk on 11 Sept 2019
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

katy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from front,desk on 8 Sept 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

8/10 Good

Margorie

Liked: Staff & service
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cost us 30 more dollars to get a room that a human would sleep in
Stayed 1 night in Aug 2019

6/10 Okay

Clare

Travelled with family
Stayed 1 night in Aug 2019
Response from front,desk on 4 Sept 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from FRONT,DESK on 3 Sept 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

2/10 Terrible

Rebecca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from FRONT,DESK on 3 Sept 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We were an hour late bc there was not hot water in the morning. We called front desk and clerk was rude. I felt we should have been compensated for the trouble. I am pregnant and had to shower in ice cold water. Was not inmprssed
Stayed 1 night in Aug 2019
Response from Eugine on 26 Aug 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed where possible. In an effort to compensate you for your experience, we would like to provide you a discount of $20 which will be refunded back to your credit card.

2/10 Terrible

Unhappy, Ottawa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful air conditioning, bed, TV. No shower curtain. General aura of the hotel was sketchy.
Stayed 1 night in Aug 2019
Response from FRONT,DESK on 26 Aug 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

4/10 Poor

Andre

Business traveller, Travelled with family
Stayed 1 night in Aug 2019
Response from FRONT,DESK on 26 Aug 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff, open to requests. We encountered a stained bedsheet.
Stayed 4 nights in Aug 2019
Response from FRONT,DESK on 21 Aug 2019
Thank you for the comments forwarded by you following a recent stay at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.