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Reviews of DoubleTree by Hilton Hotel Toronto Downtown

4 out of 5
DoubleTree by Hilton Hotel Toronto Downtown
108 Chestnut St, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 2099 out of 4004 reviews" "
Rating 8 - Good. 1099 out of 4004 reviews" "
Rating 6 - Okay. 414 out of 4004 reviews" "
Rating 4 - Poor. 217 out of 4004 reviews" "
Rating 2 - Terrible. 175 out of 4004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Cait

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We both thought the room was very small. The bathroom was also tiny and the bathtub felt uneven to stand in and looked like it was patched with paint. Overall, the room seemed clean enough, but for the price, we expected something nicer and a bit larger. The location was great, though.
Stayed 2 nights in May 2024

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. We loved the welcome cookie and the little canteen in the lobby. The room was clean and the bed was extremely comfortable. The location was fantastic. Would highly recommend and would stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has always been, and continues to be outstanding. Ideal downtown location. Clean and comfy bathrooms and rooms. Lovely spot.
Stayed 2 nights in May 2024

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Staff was always courteous and professional. Bed was very comfortable. Restaurant food was amazing and staff very knowledgeable of the area. Will definitely recommend!
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly and professional staff! Prime location in downtown Toronto right by Nathan Philips square.
Stayed 1 night in May 2024
Response from Alisa on 5 May 2024
Matthew, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 Excellent

Deandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everything!! Greeted with warm cookies, that tastes amazing!! Gym & Pool were great.
Stayed 1 night in May 2024
Response from Alisa Nguyen on 5 May 2024
Deandra, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean and great staff
Stayed 1 night in May 2024

10/10 Excellent

Hallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Amazing staff. Bed and pillows also amazing.
Stayed 1 night in May 2024
Response from Alisa Nguyen on 5 May 2024
Lisa, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

6/10 Okay

Darko

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The shower was a mess; the whole bathroom floor was under water after every shower, no matter how careful you were.
Stayed 3 nights in Apr 2024
Response from Alisa Nguyen on 3 May 2024
Darko, Thank you for sharing your feedback on your recent stay with us. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Your satisfaction is very important to us. We hope you will return to stay with us the next time you are in town and let us know how we are doing

8/10 Good

Gregory Walter Reynolds

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience except the hotel had issues with the fire alarms (no ringing, just flashing) on two nights, which took a while to resolve and at one point kept me outside for more than half an hour.
Stayed 4 nights in Feb 2024
Response from Alisa Nguyen on 3 May 2024
Gregory, Thank you for your review. I'm sorry we were not able to provide you with a great experience during your stay. Your satisfaction is very important to us, and we appreciate your feedback. We hope you will consider staying with us again.

10/10 Excellent

Jessly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, nice central location.
Stayed 6 nights in Apr 2024
Response from Alisa Nguyen on 3 May 2024
Jessly, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staff
Stayed 1 night in May 2024
Response from Alisa Nguyen on 5 May 2024
Jeffrey, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

10/10 Excellent

Darrell, Frankville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One of my go to properties in downtown Toronto. Easy to walk/get around from here. Staff are excellent and accommodating. Amenities are great.
Stayed 4 nights in Apr 2024
Response from Alisa Nguyen on 1 May 2024
Darrell, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

10/10 Excellent

Juan

Stayed 1 night in Feb 2024
Response from Alisa Nguyen on 3 May 2024
Juan, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free cookies
Stayed 3 nights in Apr 2024
Response from Alisa Nguyen on 1 May 2024
Vivian, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent time! The staff was friendly, the room was perfect with a decent view for what I paid for and the restaurant was exactly what I needed before my concert. 5/5
Stayed 1 night in Apr 2024
Response from Alisa Nguyen on 1 May 2024
Emily, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

10/10 Excellent

Inna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the hotel, the service was amazing
Stayed 2 nights in Apr 2024
Response from Alisa Nguyen on 1 May 2024
Inna, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

8/10 Good

Qunfeng

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Cons: Close to everything. Pros: space are tight, Facility needs upgrade.
Stayed 2 nights in Apr 2024
Response from Alisa Nguyen on 1 May 2024
Qunfeng, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

8/10 Good

Haz

Liked: Property conditions & facilities
Disliked: Cleanliness
Hotel surrounded with many luxury hotels, hair on the clean? pillow, good location (middle of downtown Toronto), warm in-door pool, not-locked lockers
Stayed 3 nights in Apr 2024
Response from Alisa Nguyen on 30 Apr 2024
Haz, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 5 nights in Apr 2024
Response from Alisa Nguyen on 29 Apr 2024
Jesse, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to amenities downtown.
Stayed 2 nights in Apr 2024
Response from Alisa Nguyen on 29 Apr 2024
Edward, Thank you for your review! We are glad you enjoyed your stay with us and we look forward to welcoming you back soon!

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from Alisa Nguyen on 28 Apr 2024
Alexis, Thank you for your feedback! We are glad you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Gloria

Travelled with family
Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Alisa on 28 Apr 2024
Gloria, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Shona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Alisa Nguyen on 27 Apr 2024
Shona, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

6/10 Okay

Jodi

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Alisa Nguyen on 27 Apr 2024
Jodi, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

8/10 Good

Eno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alisa Nguyen on 27 Apr 2024
Eno, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

A Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alisa Nguyen on 27 Apr 2024
Dear Valued Guest, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Shabna

Loved the stay!
Stayed 1 night in Apr 2024
Response from Ryan G. on 25 Apr 2024
Shabna, Thank you for your review! We are thrilled to hear that you enjoyed your stay with us. Thank you for staying with us and we look forward to seeing you again!

10/10 Excellent

Sylvain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Ryan G. on 25 Apr 2024
Sylvain, Thank you for your 5/5 review! We are glad you enjoyed your stay. We look forward to seeing you again.

8/10 Good

calipsonia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice but the F&B is not very knowledgeable. Asked for vegan menu and was brought gluten free one and when asked again they said that is their vegan menu even thou there was meat on it so staff clearly don't understand basic dietary requirements.
Stayed 3 nights in Apr 2024
Response from Alisa on 24 Apr 2024
Calipsonia, Thank you for sharing your feedback on your recent stay with us. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Your satisfaction is very important to us. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

8/10 Good

Mikayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Mar 2024
Response from Alisa on 24 Apr 2024
Mikayla, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

8/10 Good

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good.
Stayed 1 night in Apr 2024
Response from Alisa on 24 Apr 2024
Jairo, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

4/10 Poor

Gemma

Stayed 1 night in Feb 2024
Response from Alisa Nguyen on 25 Apr 2024
Gemma, Thank you for your review, we are sorry to see a 2/5 review. We hope to welcome you back next time for a better experience!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alisa on 24 Apr 2024
Benjamin, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Josue

Liked: Amenities
Great !
Stayed 1 night in Apr 2024
Response from Alisa on 24 Apr 2024
Josue, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

George, Pittsburgh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in a very safe location with easy access to many dining options.
Stayed 5 nights in Apr 2024
Response from Alisa on 24 Apr 2024
George, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good deal for the price wise. Hotel is a bit old but clean, no weird odor. No bad carpet smell. ~10 minutes walking distance to Eaton Center and ~20 minutes to Union Station. Restaurant is just around the corner. The reception and room service staffs are friendly and helpful. Me and my girlfriend is very satisfied with our stay.
Stayed 2 nights in Apr 2024
Response from Alisa on 24 Apr 2024
Ann, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

10/10 Excellent

Lara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow sooo impressed with a moderately priced hotel! Heart of downtown, clean clean lean but the staff shine. All of them- front desk person outstanding, so pleasant and accommodating (assistant manager). Long line of people and he was efficient and gracious, even asked what floor I preferred!! Room is small but well equipped. Bar and resto staff tops in kindness and thanks sniff the cookie, nuts, bottled water just a good and safe experience
Stayed 1 night in Apr 2024
Response from Alisa on 24 Apr 2024
Lara, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

10/10 Excellent

Amra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alisa on 24 Apr 2024
Amra, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from Alisa on 24 Apr 2024
Emily, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Rupinderjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alisa on 24 Apr 2024
Rupinderjeet, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alisa on 24 Apr 2024
Melanie, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

8/10 Good

Benjamin David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect reliable option for a downtown Toronto stay.
Stayed 7 nights in Apr 2024
Response from Alisa on 24 Apr 2024
Benjamin, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Good price for downtown.
Stayed 1 night in Apr 2024
Response from Alisa on 24 Apr 2024
Debra, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Jocelyn, Upper Tantallon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and close to amenities.
Stayed 2 nights in Apr 2024
Response from Alisa on 24 Apr 2024
Jocelyn, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

8/10 Good

Cam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great typical Doubletree property. Easy check in, clean room, nice bar and really friendly staff.
Stayed 1 night in Apr 2024
Response from Alisa Nguyen on 19 Apr 2024
Cam, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Apr 2024
Response from Alisa Nguyen on 19 Apr 2024
Virginia, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 Excellent

Angeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were expecting there will be indoor slippers provided. Though it’s quiet, however, when the other nearby units close their doors, it is loud in our room. Nonetheless, we still had a very good stay and we love the toiletries provided this time as they are so gentle and soothing on skin and hair. Unlike our stay in the past, the bathsoap and shampoos were kind of strong. Overall, we had a relaxing stay and we enjoyed it. We will definitely stay there again on our next trip to Toronto.
Stayed 1 night in Apr 2024
Response from Alisa Nguyen on 19 Apr 2024
Angeline, Thank you for sharing your feedback on your recent stay with us. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Your satisfaction is very important to us. We hope you will return to stay with us the next time you are in town and let us know how we are doing.