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Reviews of Hotel Tonancalli

2.5 out of 5
Hotel Tonancalli
Francisco González Bocanegra No. 312, Co. Centro, Valle de Bravo, MEX

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 135 reviews" "
Rating 8 - Good. 48 out of 135 reviews" "
Rating 6 - Okay. 24 out of 135 reviews" "
Rating 4 - Poor. 15 out of 135 reviews" "
Rating 2 - Terrible. 10 out of 135 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Denisse

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Las fotos son mucho más bonitas de lo que está el hotel en realidad. La recámara estaba cómoda, sin embargo las cortinas no cerraban bien por lo que, a nosotros que nos gusta dormir en plena oscuridad, se nos dificultaba dormir. Los vidrios son muy delgados por lo que es fácil que se oiga lo que pasa afuera del cuarto. No tiene estacionamiento, por lo que hay que ir a dejar el auto a un lugar en donde cobran 220 pesos diarios.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Helen

Stayed 1 night in Oct 2023

2/10 Terrible

Wilfrido

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like anything about my stay or the staff or the facility.
Stayed 2 nights in May 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located. Clean and nicely decorated . Very friendly staff. Quite noisy during weekend nights but worth the balcony option overlooking the street.
Stayed 1 night in Apr 2023

4/10 Poor

Sandra

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Unfriendly front desk clerk, unwilling to help.
The website says that the price includes breakfast. It does not. There is a restaurant in the hotel that was never open the whole time we were there. The lady who checked us in seemed to be bothered that we had actually shown up since the room was pre paid. She did not want to offer extra towels. She said the front door closes at 10 PM and we would not be allowed back in the hotel if we arrived after 10 PM, even though the watch man said there is someone willing to open up for guests 24 hours a day. There was plenty of hot water which was nice after a long hike in the butterfly sanctuary.
Stayed 1 night in Feb 2023

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have a very good experience, beautiful place to stay!!! It is a hotel in a very original magical town in Valle de Bravo.!!! Regresamos pronto?
Stayed 2 nights in Jan 2022

6/10 Okay

julio

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021

4/10 Poor

michelle

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water hotel in bad conditions
The hotel is not in good conditions, the water in the room wasn’t working, the staff was not helpful at all in this matter and there was no hot water for the two night. TERRIBLE
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast was great The service there was no one that could help
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
The room has no view. Hardly gets any fresh air.
Stayed 1 night in Jun 2021

10/10 Excellent

Anisa, Mexico City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel. Quiet, and even amidst the pandemic, we found it clean and well taken care of. We seemed to be the only guests, but the town was still busy and there was a lot to see and do (and eat!). We booked the king size bed and found it to be comfortable and spacious, as well as the room, which had a great view. Overall, we enjoyed our stay and look to book here again.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they will treat you like family...but it helps if you know Spanish, the staff speaks very little English. Great place to stay!
Stayed 5 nights in Dec 2019

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicer than it looks, very pretty
This hotel is nicer than it looks in the photos, very pretty and lots of character. We were given the room in front with a balcony overlooking the street and I was concerned about noise at night, but it was quiet enough. The staff was very helpful and accommodating, they kept our bags after check out while we went on a butterfly tour. When we were here the restaurant was closed but there are lots of places to eat nearby. The town of Valle de Bravo is very pretty and we walked around, getting down to the lake in about 10 minutes. The cobblestone streets are a little rough, wear good shoes.

8/10 Good

juan, miami lakes

Liked: Staff & service
Disliked: Property conditions & facilities
three nights and we were the only guests
It was sold as room and breakfast, that was not true; it comes with breakfast only during the week-end days. For three nights and 4 days we were the only guests in the hotel; it was spooky
Stayed 3 nights in Feb 2018

8/10 Good

Fili, Cupertino, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional small local hotel, goo location.
This is more like a Bed & Breakfast for people like us that want to stay in traditional hotels that represent part of the local Culture. Very clean, understaff, but enough if you are patient. Will definitely use it again if in the area.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Daniel's stay
Attractive hotel reasonably priced.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in Valle
Really enjoyed my stay at this hotel. The staff was incredibly accommodating. Location was near tons of great restaurants and bars. The recommendations we received from the staff were great. All in all a great value in Valle.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

AARON

Travelled with partner
Disliked: Property conditions & facilities
ES UNA PROPIEDAD VIEJA, LE FALTA MANTENIMIENTO
Stayed 2 nights in Mar 2024

8/10 Good

victor hugo

Stayed 1 night in Mar 2024

8/10 Good

FRANCISCO

Stayed 2 nights in Feb 2024

8/10 Good

Michel

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ma première expérience avec hôte les et probableme
À notre arrivée a 16:35 la porte était barrée et il n’y avait personne à l’intérieur Une heure après une jeune fille est arrivé et elle n’était pas au courant de notre réservation Elle a essayé de rejoindre la personne en charge pendant au moins 30 minutes sans résultat après avoir montré notre réservation elle nous a donné deux chambres on est partie souper 18:20 toujours pas de nouvelles de la responsable A nôtre retour on a rencontré la personne et un de nous a due changé dans une autre chambre qui au départ n’était pas nettoyé Je suis très déçu du service
Stayed 1 night in Feb 2024

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy feo y descuidado, la impresión es de suciedad, no lo recomiendo en lo absoluto
Stayed 1 night in Dec 2023

6/10 Okay

Oscar

Liked: Cleanliness
*
Stayed 1 night in Nov 2023

2/10 Terrible

Xadia

Stayed 1 night in Oct 2023

4/10 Poor

didilia meni

Travelled with family
Liked: Cleanliness, staff & service
Las habitaciones huelen mucho a humedad. Y no hay estacionamiento . El internet no llega a las habitaciones
Stayed 1 night in Aug 2023

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es viejo, sucio y descuidado. Nada parecido a las fotos que no vayan. El peor hotel al que he ido.
Stayed 2 nights in Aug 2023

4/10 Poor

celia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Buen desayuno, no se queden en fin de semana
En fin de semana EVITEN quedarse en el cuarto que tien valcon y da la calle. Es la calle de los antros y pasan como locos gritando hasta las 4 am, por respeto este hotel no deberia rentar eesto cuartos en fin de semana, NO SE ESTACIONEN en la calle frente al hotel, hubo varios choques por gente borracha. Desayuno excelente
Stayed 1 night in Aug 2023

4/10 Poor

Ana L Castañeda Espinosa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal servicio y habitaciones en mal estado
Las habitaciones que nos dieron no se parecen a las de las fotos, tenían humedad, arañas e insectos en la cama y en el suelo, sábanas sucias, olor a gas muy fuerte y en una el ventilador fallaba, la recepcionista fue grosera por pedir el cambio de habitación pero en serio no se podía dormir. Lo mínimo que se pide es limpieza y buena atención y no hubo
Stayed 1 night in Jul 2023

8/10 Good

Gelbis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Jul 2023

8/10 Good

Oliva

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquilo, buena atención. Amables y muy cómoda la habitación
Stayed 2 nights in May 2023

4/10 Poor

Marina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No había servicio de restaurante
Stayed 1 night in Apr 2023

2/10 Terrible

RODRIGO DE JESUS

Stayed 3 nights in Apr 2023

10/10 Excellent

eduardo

Travelled with partner
Liked: Cleanliness, staff & service
Me encanto la localizacion cerca de todo a pie es un lugar sencillo y muy basico economico y agradable en relacion costo-beneficio Hablele bonito a la recepcionista Rosy y es un encanto de mujer… si regresaria…
Stayed 1 night in Apr 2023

8/10 Good

Hugo

Stayed 1 night in Mar 2023

10/10 Excellent

Ricardo

Stayed 1 night in Mar 2023

4/10 Poor

Debora del Carmen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta agusto la persona que te recibe es amable y tiene bien las habitaciones esta limpio y agradable a un paso de la Iglesia facil de moverse y conocer
Stayed 1 night in Feb 2023

6/10 Okay

Victoria E

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

LUIS ALBERTO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, literalmente en el centro de valle de bravo y a un costo muy accesible

2/10 Terrible

ERIK

Stayed 2 nights in Dec 2022

6/10 Okay

Marco Flavio

Stayed 1 night in Dec 2022

10/10 Excellent

ERIC

Stayed 1 night in Aug 2022

4/10 Poor

Victor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy descuidado
Stayed 2 nights in May 2022

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Iván

Stayed 2 nights in Apr 2022

8/10 Good

Karina Vanessa

Stayed 1 night in Apr 2022

6/10 Okay

Hector Miguel

Liked: Cleanliness
Disliked: Room comfort
El primer día no había
Stayed 1 night in Apr 2022

2/10 Terrible

Luisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022