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Reviews of Hampton Inn & Suites Toledo/Westgate

2.5 out of 5
Hampton Inn & Suites Toledo/Westgate
3434 Secor Road, Toledo, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 417 out of 784 reviews" "
Rating 8 - Good. 208 out of 784 reviews" "
Rating 6 - Okay. 76 out of 784 reviews" "
Rating 4 - Poor. 44 out of 784 reviews" "
Rating 2 - Terrible. 39 out of 784 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
nice place breakfast was very good
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable and the room was pleasant.
Stayed 1 night in Apr 2024

6/10 Okay

Shanker

Liked: Staff & service, amenities
Carpet seemed old. Bathroom door creaked when n opened.
Stayed 2 nights in Apr 2024

8/10 Good

Ossama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great , restaurants in walkable distance and shopping mall 5 min drive , Hotel is clean and was very convenient for our stay ( 5 min drive to university of Toledo ) .
Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was outstanding and very helpful. Room was great for handicapped family!
Stayed 2 nights in Apr 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Staff & service, amenities
We were very happy to check in early after a long days drive, staff was accommodating, however the room a double queen was very tired and the carpet needed either cleaning or replacing. We rented through Expedia.ca and paid295.00 compared to the night before in Knoxville a King Room for 150.00. Perhaps we were just lucky there, it just seemed like such a contrast and disappointing.
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite and very friendly staff. Tons of restaurants and fast-food places around property.
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Chose it for having a pool but it was closed so had very disappointed children/grandchildren
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Tracey

Stayed 1 night in Feb 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Travelled with family
Liked: Amenities
Water pressure in shower and bathroom sink were horrible! Pillows are way too soft. We had some loud people in our hallway for most of the night our first night there. We got a 5 am wake up call we never asked for we told the front desk the next morning and they did apologize however we got the call again the next morning at 5 am again…
Response from ME on 6 Mar 2024
Hi Lisa, thank you for taking the time out of your day to leave us a review and for staying at Hampton Inn & Suites! We are sorry to hear about your unsatisfactory experience with some of our amenities during your stay, and apologize for the inconvenience caused by the wake-up calls addressed to your room. Your concerns have been forwarded to our management team and will be addressed with our staff to prevent these occurrences from happening in the future. We hope you will consider staying with us again soon for an improved guest experience!

8/10 Good

Gaye

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good for a short business trip
Stayed 1 night in Feb 2024
Response from ME on 6 Mar 2024
Hi Gaye, thank you for taking the time out of your day to leave us a review and for staying at Hampton Inn & Suites (Toledo/Westgate)! We are glad to hear that you had a pleasant experience at our hotel and hope you will consider staying with us again soon!

6/10 Okay

Jessica

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Love this hotel chain but this is the first time we have stayed in Toledo. The carpet was old, stained and torn. Breakfast employee was gruff and came off rude and disrespectful to patrons
Stayed 2 nights in Jan 2024
Response from ME on 6 Mar 2024
Hi Jessica, thank you for taking the time and leave us a review and for staying at Hampton Inn & Suites. We are sorry to hear about your unsatisfactory experience with some of our amenities and your time at breakfast during your stay. We have recently onboarded new staff to our management team, who will be tasked with working with our front desk and other customer-facing staff to prevent unfavorable guest experiences from occurring moving forward. We are also currently in the beginning stages of having a complete renovation of our facilities done to improve overall quality for our guests, and your concerns regarding carpeting conditions are planned to be addressed in this overhaul. We hope you will consider staying with us again in the future for an improved guest experience!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ME on 5 Mar 2024
Hi Bryan, thank you for taking the time out of your day to leave us a review and for staying at Hampton Inn & Suites. We are sorry to hear about your unsatisfactory experience with some of our amenities during your stay. We are currently in the beginning stages of having a complete renovation of our facilities done, with the goal of improving overall quality for our guests during their stay. Your concerns regarding room conditions have also been forwarded to our management team and will be addressed with our staff. We hope you will consider staying with us again in the future for an improved guest experience!

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay at Hampton better then Hilton garden Inn thats forsure.. will be booking again when in the area.. few minute drive to Glass City..👍👍
Stayed 1 night in Jan 2024

6/10 Okay

bryan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bed was comfy sheets were clean and breakfast area seemed well stocked. The room was clearly showing signs of age and disrepair all of the outlets were lose and hard to get a charger to seat. The water pressure in the bathroom was awful barely a trickle and the sink hot water was a bit better than a drip. the bath products were little better then hospital products The floors in the bathroom were cleaned but clearly needed a steam moping and the carpet turned the bottom of my socks black If you can get this place for less then 60 dollars a night at that rate I would book it other wise look at the holiday in or marriott properties down the street. Sad to see hilton property going downhill so fast. The hampton brand seems to be declining at a faster rate then others
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Stayed 3 nights in Jan 2024

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities, room comfort
Pet friendly, and friendly service!
We have been very happy with our series of stays at the Hampton Inns, and this was no exception! We’re just very impressed with the service, especially, and the original reason that we chose these hotels are because of the pet friendly-ness!
Stayed 1 night in Jan 2024

8/10 Good

Khadija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable. However, water flow in the faucets was so weak. Overall stay good!
Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Sherry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Monica

Business traveller, Travelled with group
Liked: Amenities
The free breakfast was horrible.
Stayed 4 nights in Dec 2023

10/10 Excellent

Norm, Loveland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jodie Lynn, Troy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk should be welcoming to guests not act like check in and simple questions are an imposition on their time.
Stayed 1 night in Dec 2023

8/10 Good

BRUCE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only thing that we didn't care for is that on the night we checked in this location appeared to be completely understaffed. We had to wait at least five (maybe ten) minutes before anyone even appeared at the front counter to check us in. Breakfast was good, as normal.
Stayed 1 night in Oct 2023

10/10 Excellent

Schubrena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 3 nights in Nov 2023

6/10 Okay

Anthony

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My wife and I were on a romantic weekend away and choose this hotel mainly because it had a hot tub and pool. Sadly we were told the hot tub and pool area were closed on Saturday. Also we found the hotel in need of a full update. There were many animals (dogs) in the property and the room my wife and I had must have had animals recently as my allergies were horrendous. Overall we found the hotel overpriced and below standard.
Stayed 2 nights in Nov 2023

6/10 Okay

Tariq

Room spacious and clean
Stayed 1 night in Nov 2023

6/10 Okay

Adam

Travelled with family
Disliked: Staff & service, amenities
Room was big but the walls were paper thing so you can hear everything in the hallway easily and it woke us up from sleep.
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Stayed 1 night in Nov 2023

4/10 Poor

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Left a lot to be desired
The first room we were in the toilet handal wasn't even attached to the toilet. Then there were no directions on the phone to call front desk, so you had to guess what button to press. We received a new room but it was so gross. There were crumbs on the dresser and table, we had to get up early for surgery so we just wanted to go to bed. I went in for a shower and the floor was gross, while taking a shower there were dirty hand prints in the wall (wasn't mine). The vending machines on the floor wasn't working. We were not happy at all
Stayed 1 night in Nov 2023

2/10 Terrible

Jason

Disliked: Staff & service, property conditions & facilities, room comfort
DONT STAY HERE!!!!!!!!
Total disappointment DO NOT RECOMMEND!!! Checked in- was charged a mystery extra $60- that I was told would be refunded- way to play with my money, unannounced The staff could not be bothered each time I passed the lobby- all with their heads down, on their phones. The Hot tub (a primary reason I Booked this Hilton property) NEVER WAS OPEN I was only told it would be open “in a couple of days”- when I asked every single of the (5) days I stayed at this Hilton Hotel Do Not Stay Here Disappointed/Let Down/ felt I was a burden to this hotel- where the staff could not be bothered with me & Took $100 from me, after telling me that I was going to “deposit” $40, for incidentals.
This is the sign displayed EVERY SINGLE DAY of the stay
Stayed 5 nights in Nov 2023

2/10 Terrible

Nenna

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs don’t stay there
Stayed 2 nights in Nov 2023

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
People on our floor were extremely loud late at night. It seemed like it was a big crowd- more that one or 2 rooms. They carried on until 2 am.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night before hospital stay.
Easy check-in and room was ready early.
Stayed 1 night in Nov 2023

8/10 Good

Jeffrey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room type we reserved was not clean at check in, so we settled for a different room that was not as spacious. Also the pool was not open due to maintenance.
Stayed 1 night in Nov 2023

8/10 Good

Mellanie

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Decent place to stay
Stayed 2 nights in Oct 2023

8/10 Good

Tiffany

Liked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Tara

Stayed 2 nights in Oct 2023

10/10 Excellent

June

Stayed 1 night in Oct 2023

2/10 Terrible

Stephen

Stayed 1 night in Oct 2023

8/10 Good

Ajmal

Stayed 1 night in Oct 2023