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Reviews of Hotel Astor Tijuana

2.5 out of 5
Hotel Astor Tijuana
Blvd Insurgentes 1000-14, Fraccionamiento Los Alamos, Tijuana, BC

Reviews

7.4

Good

Rating 10 - Excellent. 138 out of 410 reviews" "
Rating 8 - Good. 116 out of 410 reviews" "
Rating 6 - Okay. 76 out of 410 reviews" "
Rating 4 - Poor. 40 out of 410 reviews" "
Rating 2 - Terrible. 40 out of 410 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

herminio

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

6/10 Okay

Jesus

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Photos of the rooms can be deceiving, may not be as nice as they make it seem.
Stayed 1 night in May 2024
Response from Hotel Astor Tijuana on 14 May 2024
Good day Dear Jesus, Buen dia Estimado Gabriel, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

8/10 Good

Rogelio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemed pretty humid, and the location kind of sketchy
Stayed 1 night in Apr 2024
Response from Hotel Astor Tijuana on 30 Apr 2024
Good day dear Rogelio, We apologize for the inconvenience that you may had but we appreciate that you are telling us so we can keep improving our high-quality service. Thank you for choosing us. We hope to see you very soon.

6/10 Okay

Leticia

Travelled with family
Clean rooms
Stayed 1 night in Feb 2024
Response from Hotel Astor Tijuana on 28 Feb 2024
Buen día, Srita Leticia, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

2/10 Terrible

Miriam A

Stayed 5 nights in Jan 2024
Response from Hotel Astor Tijuana on 15 Feb 2024
Buen día, Lamentamos que su experiencia no haya sido la que esperaba y la que nosotros deseábamos para usted. Agradecemos mucho sus comentarios para seguir mejorando. Esperamos verlo pronto.

10/10 Excellent

Walter

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Astor Tijuana on 30 Jan 2024
Good day dear Walter, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Astor Tijuana on 30 Jan 2024
Good day dear Lorena, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple
It’s very amazing staying there very quiet
Stayed 1 night in Dec 2023
Response from Hotel Astor Tijuana on 30 Jan 2024
Good day dear Lorena, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy ending
My stay was very nice and quiet and very friendly and clean love being there
Stayed 1 night in Jan 2024
Response from Hotel Astor Tijuana on 30 Jan 2024
Good day Anonymous, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Astor Tijuana on 27 Dec 2023
We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

6/10 Okay

Everardo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is located next to a freeway, and unfortunately I was given a front room, which meant that the noise was terrible. I don't know if the rooms in the back are any better, but I would request a back room. Otherwise the hotel is fine for a night or two. Although the staff is very friendly and the rooms are spacious and clean, there's nothing special about this place.
Stayed 2 nights in Dec 2023
Response from Hotel Astor Tijuana on 27 Dec 2023
We apologize for the inconvenience that you may had but we appreciate that you are telling us so we can keep improving our high-quality service. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
I will return
Stayed 2 nights in Nov 2023
Response from Hotel Astor Tijuana on 11 Dec 2023
Good day Dear Maria, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities
Good for the price
Stayed 3 nights in Nov 2023
Response from Hotel Astor Tijuana on 14 Nov 2023
Good day dear Jeremy, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff, horrible location.
Stayed 1 night in Oct 2023
Response from Hotel Astor Tijuana on 14 Nov 2023
Good day dear Jorge, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Christian Uriel Llerena

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel workers are nice and treats you well. Such a good place to stay and rest.
Stayed 5 nights in Oct 2023
Response from Hotel Astor Tijuana on 31 Oct 2023
Good day dear Christian, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and worth the price
Stayed 2 nights in Oct 2023
Response from Hotel Astor Tijuana on 31 Oct 2023
Good day dear Jeremy, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Hilary Nayelli

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único por lo que recomiendo el hotel fue el staff tan atentó del comedor, tanto Laura y María, nos hicieron sentir como en casa siendo súper atentas, serviciales y cocinando muuuy rico los desayunos.
Stayed 3 nights in Oct 2023
Response from Hotel Astor Tijuana on 16 Oct 2023
Buen día Estimada Hilary, muchas gracias por sus comentarios estamos para servirle y para su confort esperamos verla pronto en esta su casa!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and affordable
Stayed 3 nights in Sep 2023
Response from Hotel Astor Tijuana on 26 Sept 2023
Good day dear Jose, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities
You pull up this spot and you might be spectacle but it was t bad! Breakfast was really good! And it was clean. Close to the airport and staff was friendly.
Response from Hotel Astor Tijuana on 26 Sept 2023
Good day dear Rosalinda, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel Astor Tijuana on 26 Sept 2023
Good day dear Jose, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its was a nice stay ..
Stayed 2 nights in Sep 2023
Response from Hotel Astor Tijuana on 18 Sept 2023
Good day dear Claudia, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

8/10 Good

jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel Astor Tijuana on 24 Aug 2023
Buen día Estimada Jacqueline, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel.
Stayed 1 night in Aug 2023
Response from Hotel Astor Tijuana on 10 Aug 2023
Good day dear Maria, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

4/10 Poor

Walter

Travelled with partner
Disliked: Property conditions & facilities
Hard to get to place. Signs are old school super small and old. It’s on top of a business complex. Hotel is on the second floor. Bed was hard, sheets not that great towels old tv old clean yes but everything old. Had an actual key to open door. Slow internet. Great to sleep and keep traveling. Pictures are better than the actual place. Also demanded copies of everyone staying with me. Felt weird.
Stayed 1 night in Aug 2023
Response from Hotel Astor Tijuana on 10 Aug 2023
Good day dear Walter, We are sorry to hear that your experience was not as you expected and as we wanted it to be. Thank you so much for letting us know so we can continue improving. Hope to see you back soon

10/10 Excellent

Jose V

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Hotel Astor Tijuana on 31 July 2023
Good day Dear Jose, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I'll admit that we were a little hesitant about this property due to the reviews, but we loved it! Clean, safe and the breakfast was excellent!
Stayed 1 night in Jul 2023
Response from Hotel Astor Tijuana on 26 July 2023
Good day dear Michael, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was decent for price.
Stayed 1 night in Jul 2023
Response from Hotel Astor Tijuana on 24 July 2023
good day Dear John, We apologize for the inconvenience that you may had but we appreciate that you are telling us so we can keep improving our high-quality service. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

NGOZI

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Jul 2023
Response from Hotel Astor Tijuana on 24 July 2023
Good day Dear Ngozi, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

jose

Stayed 1 night in Jul 2023
Response from DSM on 19 July 2023
Buen dia estimado Jose, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

Rubi

Stayed 1 night in Jul 2023
Response from Hotel Astor Tijuana on 26 July 2023
Buen dia estimada Rubi, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

8/10 Good

Andreina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great; bed, toiletries,the free breakfast (yummy by the way) and parking spot, overall nice and simple, very clean hotel. Only downs: no cable or smart tv, ac unit in my room was very loud and pillows were too thick
Stayed 1 night in Jun 2023
Response from DSM on 22 June 2023
Good day dear Andreina,We apologize for the inconvenience that you may had but we appreciate that you are telling us so we can keep improving our high-quality service. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Delfina

Stayed 1 night in Jun 2023
Response from DSM on 12 July 2023
Buen dia Estimada Delfina, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from DSM on 31 May 2023
Good day dear Wendy, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

6/10 Okay

Francisco J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fi e.
My wife has issues walking and we where booked upstairs,had a difficult time getting to our room,but it was fine.! Security guard on duty 24/7
Stayed 1 night in May 2023
Response from DSM on 31 May 2023
Good day dear Francisco, We apologize for the inconvenience that you may had but we appreciate that you are telling us so we can keep improving our high-quality service. Thank you for choosing us. We hope to see you very soon.

4/10 Poor

Carlos

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hotels.com bad business.
First of all the pictures on the website hotel.com don’t match with the reality, to Dark and insecure area difficult to get to the hotels NO signs indicating name of the hotel. Hotels.com should not make business with companies with no redound policies! Place your costumers in bad situation. Hotel with roches
Stayed 1 night in Apr 2023
Response from DSM on 4 May 2023
Good Day Dear Carlos, We are sorry to hear that your experience was not as you expected and as we wanted it to be. Thank you so much for letting us know so we can continue improving. Hope to see you back soon!

10/10 Excellent

Elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking area is a little sketchy they do have a security guard that is there a 24 seven in Cambria little loud though just because there’s a highway right next to it
Stayed 1 night in Apr 2023
Response from DSM on 27 Apr 2023
Good Day, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

2/10 Terrible

Alejandro

Stayed 1 night in Apr 2023
Response from DSM on 11 Apr 2023
Buenas tardes Sr. Alejandro nos gustaria saber un poco mas sobre su estancia para poder atacar la situacion, muchas gracias por su estancia.

4/10 Poor

Jorge

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and guard were friendly. Motel feel all around starting from spouse and I both having to provide I.D’s so they can make photocopies. The mattress was hard as a rock. The place was extremely noisy due to the company behind it having motors and trucks running at all times.
Stayed 1 night in Mar 2023
Response from Hotel Astor Tijuana on 8 May 2024
Good day dear Jorge, We are sorry to hear that your experience was not as you expected and as we wanted it to be. Thank you so much for letting us know so we can continue improving. Hope to see you back soon!

4/10 Poor

Alfredo

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel itself is clean and staff is really friendly the free breakfast is also descent the only problem is that is on a busy street where you feel like u sleeping outside because it’s so loud
Stayed 1 night in Mar 2023
Response from DSM on 3 Apr 2023
We thank you for your score and comments, we regret the inconvenience that this caused you. Thank you for choosing us and we look forward to it soon!

6/10 Okay

Gustavo

Liked: Staff & service
Disliked: Property conditions & facilities
????
Stayed 1 night in Mar 2023
Response from Hotel Astor Tijuana on 8 May 2024
Buen dia Estimado Gustavo, Lamentamos el inconveniente que haya podido tener y le agradecemos que se haya tomado el tiempo para comunicárnoslo y así seguir mejorando. ¡Gracias por elegirnos y lo esperamos pronto!

10/10 Excellent

Jessica Griselle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from DSM on 21 Mar 2023
Thank you very much for your score and for choosing us we hope soon.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from DSM on 21 Mar 2023
Thank you very much for your score and for choosing us we hope soon.

10/10 Excellent

javier

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Por fuera no se ve muy bonito pero una vez que entras es cómodo y agradable, buenos desayunos
Stayed 6 nights in Feb 2023
Response from DSM on 21 Mar 2023
Muchas gracias por sus comentarios, calificación y por elegirnos lo esperamos pronto.

2/10 Terrible

Antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo esta precario desde los estacionamientos , mala limpieza, no dan cobijas para el frio, la señora de la limpieza gritando aun teniendo radio, hay cucarachas, no se ve la tele, defignitivamente no lo recomiendo.
Stayed 2 nights in Feb 2023
Response from DSM on 27 Feb 2023
Sr. Antonio Buen dia, Le agradecemos sus comentarios, lamentamos el inconveniente pasaremos su caso para revisión con gerencia, gracias por hacérnoslo saber

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Many people talking in the hallway, noisy due to the proximity to vía rápida.
Stayed 1 night in Feb 2023
Response from DSM on 27 Feb 2023
We thank you for your score and comments, we regret the inconvenience that this caused you. Thank you for choosing us and we look forward to it soon!

10/10 Excellent

Jorge

Stayed 1 night in Feb 2023
Response from DSM on 6 Mar 2023
We appreciate your score, Thank you for choosing us, please come back soon

2/10 Terrible

Moh'd-khier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management is terrible i wont stay there again, they are sketchy and trying to take advantage of American tourists
Stayed 1 night in Jan 2023
Response from DSM on 2 Feb 2023
We are very sorry you were unhappy with us, we will work hard to solve the problem you found during your stay, We regret any inconvenience you may experience. Thank you for letting us know

6/10 Okay

Carmen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Parking looks very sketchy. Needs more light and secur
Stayed 1 night in Nov 2022
Response from DSM on 1 Dec 2022
Buen dia, Srita. Carmen, Le agradecemos sus comentarios, lamentamos el inconveniente pasaremos su caso para revisión con gerencia, gracias por hacérnoslo saber.

6/10 Okay

Jasmin

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was good.
Stayed 1 night in Sep 2022
Response from DSM on 29 Sept 2022
We thank you for your comments, we regret the inconvenience that this caused you. Thank you for choosing us !

2/10 Terrible

Artemio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from DSM on 27 Dec 2022
Nos gustaria saber sus comentarios