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Reviews of Hotel Relax

3 out of 5
Hotel Relax
11F No. 8 Guanqian Road, Zhongzheng District, Taipei

Reviews

8.4

Very good

Rating 10 - Excellent. 322 out of 988 reviews" "
Rating 8 - Good. 506 out of 988 reviews" "
Rating 6 - Okay. 115 out of 988 reviews" "
Rating 4 - Poor. 28 out of 988 reviews" "
Rating 2 - Terrible. 17 out of 988 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

RUI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, convenient location, shopping/food/transportation nearby, will definitely stay again!
Stayed 2 nights in Mar 2024

4/10 Poor

Megan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Overall Cleanliness could be improved. Bathroom always smells bad like sewage due to lots of mold near the toilet and in the shower. Wifi is weak, slow and spotty. Bed is very springy and soft so it was not the comfiest. Lots of shops around the hotel which made it convenient. I also liked that the hotel had good amenities.
Stayed 6 nights in Jan 2024

4/10 Poor

Phillip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable night stay
Good night sleep. Bed was comfy. There wasn’t a lot of noise late/early. All equipment seems to be working
Stayed 3 nights in Dec 2023

2/10 Terrible

Boon Yen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were filled with foul smell, pillows with blood stains, floor mats with stains and shower rooms and corners were stuck with dust and spiderwebs. I have photos of the above mentioned and will post a Google and trip advisor review on this. Told one of the lady staff on the day we checked in that one of the pillow was stained with blood, BOTH sides. And I wanted a change of pillow please (should have asked for a change of hotel instead 😒) She mentioned the number of pillows for the hotel were fixed. (Meaning she wants me to take back the blood stained pillow?) when I refused and told her (nicely still) that please assist to change out this pillow, she looked at it and asked if this was actually already used (by me) as the outer cover looked dirty. I replied that I have only checked in today and I am still dressed in the same outfit that i wore during check in, and I have just returned back to the hotel and yet to shower and lie on the bed. And I replied (annoyed) if the outer was also stained and I have missed that out? She then quickly kept the pillow away and replied and will try to get a new pillow for me. Probably one of the WORST hotel I’ve ever stayed in. It should not even be a “hotel” in the first place. Only the location was worth mentioning. And to put it to shame that this was actually a chain hotel with a total of 5 different hotel relax nearby. And I thought hotel relax 1 will be original and more reputable. Ridiculously disappointing.
Response from Fronr desk on 27 Nov 2023
Hello, first of all, we would like to apologize for the handling methods and attitudes of our staff. Your poor check-in experience was caused by the staff's unfamiliarity with the operating procedures. We must apologize to you again. We will further strengthen the training of our staff and Clean environment, thank you

8/10 Good

Risa

Stayed 2 nights in Oct 2023
Response from Fronr desk on 22 Nov 2023
感謝您的入住，也期待您再度光臨

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service
Is good
Stayed 1 night in Oct 2023
Response from Fronr desk on 19 Oct 2023
感謝您的入住，也期待您再度光臨

10/10 Excellent

Lomei

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2023

4/10 Poor

SENG FOH

Travelled with family
Disliked: Property conditions & facilities
The hotel occupies two floors in the building (10th & 11th). The 11th floor rooms are just below the building's motor room. That means from morning till night (from around 7am to 11pm), you will be hearing to a motor generating sound. Just want to make sure this is made known to anyone who decides to book this hotel.
Stayed 2 nights in Mar 2023
Response from Hotel Relax I on 28 Mar 2023
非常感謝您撥冗分享您的住宿體驗！未獲得您正面的評價，必定是旅店還有需要改進的地方。我們會持續致力於提供舒適及乾淨的住宿環境給每位住客。期待不久的將來能夠再次為您服務，我們誠摯期盼您的再度光臨。

4/10 Poor

Lucinda

Disliked: Cleanliness, amenities, property conditions & facilities
The service was normal but the hotel located in a very old building and the condition of the room seems very old & not clean as well, it also in a building with 3 other hotels and other businesses so it feel unsafe

8/10 Good

Shangyee

Stayed 5 nights in Nov 2022
Response from Hotel Relax I on 4 Dec 2022
Dear valued guest,Thank you for your kind review. As a hotel known for passionate crew, it is our mission not only to provide good service but also to deliver hospitality. It is extremely fulfilling to know you have enjoyed your experience with us. See you again sometime soon!

8/10 Good

Soo Cheong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For many years this is always the first choice hotel to stay for our Taiwan trip. After 3 years of lockdown, although some amenities is old but them have maintained it well that make your stay comfortable. We enjoy our stay.
Response from Hotel Relax I on 3 Dec 2022
Dear valued guest,Thank you for your kind review. As a hotel known for passionate crew, it is our mission not only to provide good service but also to deliver hospitality. It is extremely fulfilling to know you have enjoyed your experience with us. See you again sometime soon!

8/10 Good

Pathamaphorn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is great. But poor Wi-Fi in my room.
Response from Hotel Relax I on 3 Dec 2022
Thank you for sharing your experience with us and we are happy to know that you enjoyed your stay. We're sorry for the Wi-Fi and we will strive to improve our service to meet every guest's need. Thank you once again for taking the time to share your feedback and we look forward to welcoming you back in the near future.

8/10 Good

Shermaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Soo Cheong

Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Actually, Hotel Relax is just on same level as an Inn. NOT RECOMMENDABLE for the following reasons 1. Overrated reviews for a room that is of poor quality 2. Rooms' wall is thin so you can hear people talking or walking along corridors 3 poorly ventilated rooms, air inside smells bad. 4. Poor lightings, rooms are dim 5. Aircondition is not well and properly maintained 6 Molds in bathroom
Stayed 1 night in Jul 2020
Response from Hotel Relax * Front Desk Wayne on 31 July 2020
Dear Guest, We feel deeply sorry for your unhappy experience during your stay at our hotel, and we certainly going to pass your voice to the management. We need to seriously figure out the ways to improve our equipment, food quality, and mostly our service attitude to guests. We sincerely appreciate all your opinions since they will always provide us motivation to improvement in any aspect of service. Please accept our deep apology for your discontent, and we sincerely look forward to provide a great service to you in the future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy thin wall room partition and moldy bathroom
Beware of false or inaccurate excellent reviews for this hotel, they give ballpen or small gifts to clients in exchange for excellent reviews. Television sound from next door can be heard. Room has strong foul smell Aircon is not functioning well Bathroom is gross with molds This hotel occupy 11 and 10th Floors other floors are eye clinic, cram school and review centers for students which make the 2 small elevators crowded have to wait long to get a ride. Not recommended to stay there are other hotels nearby worthy than this with the same location and better accommodations
Stayed 2 nights in Jul 2020
Response from Hotel Relax I*front desk Wayne on 29 July 2020
Dear Guest, We feel deeply sorry for your unhappy experience during your stay at our hotel, and we certainly going to pass your voice to the management. We need to seriously figure out the ways to improve our equipment, food quality, and mostly our service attitude to guests. We sincerely appreciate all your opinions since they will always provide us motivation to improvement in any aspect of service. Please accept our deep apology for your discontent, and we sincerely look forward to provide a great service to you in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is spacious and clean. Staff is friendly and kind
Stayed 1 night in Feb 2020
Response from Hotel Relax * Front Desk Wayne on 26 Feb 2020
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located near Taipei Main station; Spacious room.
Stayed 4 nights in Jan 2020
Response from Winnie on 4 Feb 2020
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day! Hotel Relax * Front Desk Winnie

10/10 Excellent

Mang Chon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hotel Relax * Front Desk Wayne on 5 Jan 2020
Dear Guest, We feel deeply sorry for your unhappy experience during your stay at our hotel, and we certainly going to pass your voice to the management. We need to seriously figure out the ways to improve our equipment, food quality, and mostly our service attitude to guests. We sincerely appreciate all your opinions since they will always provide us motivation to improvement in any aspect of service. Please accept our deep apology for your discontent, and we sincerely look forward to provide a great service to you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2019
Response from Hotel Relax * Front Desk Wayne on 31 Dec 2019
Dear Valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at a very convenient spot. Room is clean and comfortable. The night we stayed, we were disturbed by loud laughters, probably from the lounge area at almost midnight.
Stayed 1 night in Dec 2019
Response from Hotel Relax I*front Wayne on 17 Dec 2019
Dear Guest, We feel deeply sorry for your unhappy experience during your stay at our hotel, and we certainly going to pass your voice to the management. We need to seriously figure out the ways to improve our equipment, food quality, and mostly our service attitude to guests. We sincerely appreciate all your opinions since they will always provide us motivation to improvement in any aspect of service. Please accept our deep apology for your discontent, and we sincerely look forward to provide a great service to you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Hotel Relax * Front Desk Wayne on 12 Dec 2019
Dear Valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a very convenient location Aircon in my room was under-maintained. It was still noisy when I switched the fan to low.
Stayed 4 nights in Nov 2019
Response from Hotel Relax I*front desk Wayne on 6 Dec 2019
Dear Guest, We feel deeply sorry for your unhappy experience during your stay at our hotel, and we certainly going to pass your voice to the management. We need to seriously figure out the ways to improve our equipment, food quality, and mostly our service attitude to guests. We sincerely appreciate all your opinions since they will always provide us motivation to improvement in any aspect of service. Please accept our deep apology for your discontent, and we sincerely look forward to provide a great service to you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service by the counter staff is awesome. They are able to accede to all of our request. The hotel also provides the service where we can order most of the Taiwan famous souvenirs (food) via a simple order form. Just pay at the counter, and we collect our order at the counter within 24 hours, all nicely packed. Room is very clean, although the toilet bowl area will become very wet and slipper after shower. Location is very convenient. Well done! Hotel Relax!
Stayed 3 nights in Nov 2019
Response from Hotel Relax * Front Desk Wayne on 2 Dec 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay again
Very overly rated hotel. Cleanliness is lousy. Bathroom is mouldy and dirty. I suppose the black gold theme of the hotel is camouflage the mould n grime. Hotel breakfast has to walk across and the restaurant is basement level. You could tell that the kitchen staff and service staff are unhappy (they are not rude but you could feel the negative vibes) preparing and serving because the food are not appealing n appetising at all. Whole cafeteria has a musky smell. Booked executive family room but got cheated as only difference is bed size and slightly bigger room. Whole room has no difference with standard family room. No windows. The only only only thing to praise about this hotel is location. Easily accessible via metro (exit K12).
Stayed 3 nights in Nov 2019
Response from Hotel Relax I*front desk Wayne on 29 Nov 2019
Dear Guest, We feel deeply sorry for your unhappy experience during your stay at our hotel, and we certainly going to pass your voice to the management. We need to seriously figure out the ways to improve our equipment, food quality, and mostly our service attitude to guests. We sincerely appreciate all your opinions since they will always provide us motivation to improvement in any aspect of service. Please accept our deep apology for your discontent, and we sincerely look forward to provide a great service to you in the future.

8/10 Good

Pri, Taipei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and extra touches. Nice shower and facilities. Little wardrobe space but hangers provided above kettle. No window room was fine, room very soundproof as didn't hear other Staff very helpful and friendly. Great location near Taipei Main Station/HSR/mall (10-11th floor so can take time going up and down but not a problem).
Stayed 7 nights in Nov 2019
Response from Hotel Relax * Front Desk Wayne on 24 Nov 2019
Dear Valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Winnie on 21 Nov 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day! Hotel Relax * Front Desk

10/10 Excellent

Mattew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended in Taipei
The hotel itself was located in a shared building however the plus point is that it is on the top floor (10 & 11) The hotel staff was very friendly providing excellent service without requesting. She even provided a room upgrade which had additional bed, bigger room space and bar snacks. Other extra service that they provided was Taiwan souvenir delivered to hotel, i bought the pineapple cake. Location is very accessible. Near Aiport MRT, train and bus station. Lots of food and shopping near by walking distance. Will definitely recommend and stay again
Stayed 1 night in Oct 2019
Response from Hotel Relax * Front Desk Wayne on 21 Nov 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

CHIN YONG

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located near Taipei Main Station. Place is neat and tidy and the room is much bigger than I thought. Good value for your money.
Stayed 1 night in Oct 2019
Response from Hotel Relax * Front Desk Wayne on 20 Oct 2019
Dear Valued Guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Bobo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hotel Relax * Front Desk Wayne on 20 Oct 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice staff
Great location near Taipei Main Station. Calm, relaxed place to stay - very quiet despite the busy area! SLOW elevator though! And the breakfast has few Western options.
Stayed 1 night in Sep 2019
Response from Winnie on 2 Oct 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Hotel Relax * Front Desk Wayne on 2 Oct 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: Overall nice hotel Con: Hotel Relax is located at the 10th and 11st floor of this property. The building is occupied by 9 different businesses. There are only 2 elevators and one of them has been out-of-service for more than 4 days now, which is inconvenient and caused long wait line at the building lobby.
Stayed 2 nights in Sep 2019
Response from Hotel Relax * Front Desk Wayne on 2 Oct 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice breakfast, clean room Sound of aircon n the mini bar a little bit noisy
Stayed 2 nights in Aug 2019
Response from Hotel Relax I*front desk Wayne on 4 Sept 2019
Dear Guest, We feel deeply sorry for your unhappy experience during your stay at our hotel, and we certainly going to pass your voice to the management. We need to seriously figure out the ways to improve our equipment, food quality, and mostly our service attitude to guests. We sincerely appreciate all your opinions since they will always provide us motivation to improvement in any aspect of service. Please accept our deep apology for your discontent, and we sincerely look forward to provide a great service to you in the future.

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Hotel Relax * Front Desk Jade on 26 Aug 2019
親愛的顧客您好 感謝您的評分與住房,如有需要改進或建議可以提出 希望能再入住旅樂序ㄧ館 謝謝您 祝順心

8/10 Good

Yunchiahn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but budget more time for the elevator
The room was very comfortable and spacious. The staff was friendly and very helpful. The location was very convenient. We like the hotel itself, but the entrance (Relax 1) was not so nice--we had to wait and ride the elevator through a bunch of business to get in and out, which often took a long time. The bathroom leaked a bit, and the AC was too cold, but we can't make adjustment (broken?)
Stayed 1 night in Jul 2019
Response from Hotel Relax * Front Desk Jade on 12 Aug 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018
Response from Hotel Relax * Front Desk Peter on 16 July 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services were nice and every staff’s attitudes were so kind. Also location is really useful for travelers. Only my request is I needed a room wear. I will use this hotel next time :)
Stayed 2 nights in Jun 2019
Response from Hotel Relax * Front Desk Peter on 3 July 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

4/10 Poor

Na

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to deposit $1000 NT first before you check in and is compulsory to do so if not they won't let you proceed. And the $1000 TWD won't be returning back, its like a waste of our money to do so. we paid everything for it before we step into the hotel but still need to pay extra money again before we stay. Hotel cleanliness is bad, the toilet is dirty and room is kind of dusty too. room type is not given as what i have seen in the pic/website, not recommend to stay in this hotel as there is still other better/cheap hotel out there in taipei.
Stayed 5 nights in May 2019
Response from Hotel Relax I, Front Desk* Peter on 1 July 2019
Dear guests: Greeting from Hotel Relax I. Thank you for taking time to give us some advice. As receiving your review, we immediately informed all relevant departments to make further improvement. However, the NT$1,000 that you mentioned is only for deposit, and we had already returned to you. For your dishonest allegations, we feel puzzled and regret. I hope that you can provide honest comments for other hotels. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed at the family room of Hotel Relax 1 for 3 nights in June. Room is clean and spacious. Like that it has an automated bidet and its non carpeted. However would be good if they provide a wardrobe instead of only hangers above the minibar area. Staff is helpful but could do with more smiles. Overall we enjoyed our stay there.
Stayed 3 nights in Jun 2019
Response from Hotel Relax * Front Desk Jade on 28 June 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from Hotel Relax * Front Desk Jade on 7 June 2019
親愛的顧客您好 感謝您的評分與住房,如有需要改進或建議可以提出 希望能再入住旅樂序ㄧ館 謝謝您 祝順心

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The location close to main station was great for someone not knowing how to navigate Taipei. You do need to know that the hotel is on the 10-11 floor of a building that in ground floor has McDonalds. Otherwise would have missed
Stayed 1 night in May 2019
Response from Hotel Relax * Front Desk Jade on 21 May 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

8/10 Good

PB, Toronto, Canada

Travelled with partner
Liked: Cleanliness, staff & service
Very close to Taipei City Center, malls and MRT. We were staying at Relax 1 and for breakfast we had to go to Relax 2 ie it is not in the same building.
Stayed 2 nights in May 2019
Response from Nico on 8 May 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day! Hotel Relax * Front Desk

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Nico on 4 May 2019
親愛的顧客您好 感謝您的評分與住房,如有需要改進或建議可以提出 希望能再入住旅樂序ㄧ館 謝謝您 祝順心

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect boutique hotel and great location.
Always stay in one of the Hotel Relax joints each time I am in Taipei. Relax 1 is still the best with the most spacious of rooms. Love the ambience in the hotel and rooms too - well kept and clean.
Stayed 5 nights in Apr 2019
Response from Hotel Relax * Front Desk Jade on 13 June 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, large clean room, superb English speaking staff. Convenient area close to all modes of transportation, shopping and amazing food choices. Good beds and linens. Modern bathroom with heated toilet seat, no bad smells. I used the washer and dryer, cost 50 NT each machine. Safe, kettle, hair dryer, fridge, water, breakfast, coffee, snacks all provided. Even provided emergency printing and scanning service which I truly appreciated. Thank you Relax 1! Highly recommended.
Stayed 2 nights in Apr 2019
Response from Nico on 3 May 2019
I was so glad to see your review online this morning. It made my day! Thank you so much for taking the time to share your experiences online. It means a lot to my staff and myself that you took the time to write us a review. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day! Hotel Relax * Front Desk

10/10 Excellent

Sandy, Vancouver, BC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to trains, airport MRT and bus depot. Food galore and TONS of shopping. Real Taiwanese experience in this area. Staff were great, English spoken by all. Very hospitable and pleasant. Room clean and spacious with good air quality. They will keep your luggage for free for 7 days if you are visiting other parts of Taiwan. Just avoid elevator after school as students arrive for their cram school sessions on the lower floors.
Stayed 4 nights in Apr 2019
Response from Hotel Relax * Front Desk Jade on 3 May 2019
Dear valued guest, Thank you for taking the time to write us feedback and your positive comments in terms of staff service. Providing comfy room and decent service are our core value we’ve been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!