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Reviews of Harrah's Lake Tahoe Resort & Casino

4 out of 5
Harrah's Lake Tahoe Resort & Casino
15 Hwy 50, Stateline, NV

Reviews

7.4

Good

Rating 10 - Excellent. 414 out of 1082 reviews" "
Rating 8 - Good. 250 out of 1082 reviews" "
Rating 6 - Okay. 175 out of 1082 reviews" "
Rating 4 - Poor. 150 out of 1082 reviews" "
Rating 2 - Terrible. 93 out of 1082 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was nice overall. A little run down in places. We were told that we were being given an up graded room when we checked in and it had been recently updated. It was clean and decent but still well worn. The man who checked us in didn’t smile or greet us warmly but was all business. Casino staff were super friendly and pleasant as well as the restaurant staff. Parking charge is excessive for self parking at 20$ per day. Add that to 30$ per day resort fee and 5$ for who knows what and we paid an additional 55$ per day at checkout. They were very up front about the charge though. I’m sure people complain often. Just put it in your rate and stop the rediculous added fees!! It was about what you would expect from a casino hotel. We had a great time so I can’t really complain. Next time I would stay at a smaller, nearby property and just walk to all casinos for entertainment honestly
Stayed 7 nights in May 2024

8/10 Good

Catalino, West Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and respectful. Room service food prices were very reasonable.
Stayed 1 night in May 2024
Response from Joseph on 22 May 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ventilation in the property was poor in the casino and outside the room areas. Room was clean and comfortable. Staff was satisfactory but not great.
Stayed 2 nights in May 2024
Response from Joseph on 22 May 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
I would stay there again
Stayed 1 night in May 2024
Response from Jen on 21 May 2024
We love hearing from you! Thank you for your feedback. Hope to see you soon.

8/10 Good

Maria Elena Fe C., stockton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only reason way am rating this lower is because when we checked in, the person in the check in counter seemed like he doesn’t want to listen to what am trying to explain and keeps on shutting me up when am talking. He called the manager instead but as soon as I explained to her she understood me right away. Please let your customer explain and try to understand and be open minded if not then it is not good for the business. Other than that issue, Harrah’s still one good place to stay in Tahoe. Thank you.
Stayed 1 night in May 2024
Response from Jen on 21 May 2024
Thank you for reaching out and providing us with valuable feedback. We will be addressing your concerns and will have corrective conversations with our associates.

4/10 Poor

Brandon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Did t have any hot water in our hotel room
Stayed 1 night in May 2024
Response from Joseph on 18 May 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 Good

Maryrose

Travelled with family
Liked: Staff & service, amenities
It was Mother's Day and their restaurant was closed.
Stayed 2 nights in May 2024
Response from Rigoberto Duque on 15 May 2024
Hello and Thank You for your feedback! We apologize for the inconvenience you might have gone through.

2/10 Terrible

Colin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room, old furniture, staff unaware of what their hotel offers, too many fees, I could go on and on.
Stayed 1 night in May 2024
Response from Rigoberto Duque on 14 May 2024
Hello and Thank You for your feedback. Any specific items our staff was unaware about?

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have free parking for hotel guests
Stayed 1 night in Apr 2024
Response from bibi on 13 May 2024
Thank you for your feedback regarding the parking fees. While we understand your perspective, we also need to consider various factors in maintaining our operations. However, we truly value your input and will continue to explore ways to enhance our guest experience within the current framework. We appreciate your understanding and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the extra $20 a night charge for self parking.
Stayed 1 night in May 2024
Response from Joseph on 11 May 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 Excellent

Mario, Litchfield Park

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“We recently spent four nights at Stateline Harrah's Hotel in South Lake Tahoe and had a fantastic experience. From the moment we arrived, we were impressed by the cleanliness of the hotel and the convenience of having everything we needed within walking distance. The staff were exceptionally kind and helpful, making our stay even more enjoyable. Overall, we highly recommend Harrah's Hotel for a comfortable and enjoyable stay in Lake Tahoe."
Stayed 4 nights in May 2024
Response from Joseph A on 11 May 2024
Thank you for the excellent review! We hope you visit again soon!

8/10 Good

Cynthia, Reno

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Rigoberto Duque on 9 May 2024
Hello and Thank You for your feedback. Anything we could have done differently to receive a 5?

6/10 Okay

Eddie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is outdated, few usable amenities, nonsmoking rooms smell like smoke, downstairs arcade and dinning area smell of stagnant water/sewage, parking lot had broken glass everywhere. Slot machine selection is poor and dates. Staff was friendly enough. Location and views are good though
Stayed 1 night in May 2024
Response from Jen on 8 May 2024
Thank you for reaching out and providing us with valuable feedback. We will be addressing your concerns.

10/10 Excellent

Angelica, sacramento

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was Excellent casino was clean
Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on 7 May 2024
Thank You so much for your feedback. Please visit again soon.

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was upgraded without charge to a room with a beautiful view. Staff were all friendly and helpful. When they brought our bags to us and I asked where the ice was he went and filled it for us. Room was very spacious and loved having two bathrooms. Room was very clean. Furnishings were old and showed wear and tear but everything was functional and clean. I would rather pay a lower price than having to have everything always shiny and new. If something isn’t broken why do we always feel the need to replace it for something more modern or new. Safe, clean, functional and good hospitality are at the top of my list. Only complaint was food. Wish their cafe was open for dinner. Limited choices for dinner. Didn’t want to go to a nice dinner with $$$ wanted something mid range but not fast food. Had to walk across the street to Harvey’s to the Bar and Grill but it was limited on choices. Have always like the coffee shops at Casinos for easy sit down meals. More and more have gone away from them. All in all a great stay.
Stayed 1 night in May 2024
Response from Rigoberto Duque on 7 May 2024
Hello and Thank You so much for your feedback. We appreciate your business.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rate for quality of facility
Stayed 1 night in May 2024
Response from Jenn on 7 May 2024
We love hearing from you! Thank you for your feedback and we are glad you enjoyed your stay.

6/10 Okay

Cecilia

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Jenn on 7 May 2024
We love hearing from you! Thank you for your feedback.

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not as described. The lights didn’t work. The curtains didn’t work. The hot water didn’t work.
Stayed 2 nights in May 2024
Response from Jenn on 7 May 2024
We’re sorry to hear about this issue. Unfortunately, things can sometimes happen that are out of our control. We went ahead and refunded your resort fees for both nights due to the hot water issues.

6/10 Okay

Mario

Travelled with partner
Liked: Cleanliness, staff & service
The rooms were outdated.
Stayed 1 night in May 2024
Response from Hotel on 5 May 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

6/10 Okay

Theodore

Liked: Cleanliness
Old furniture, nice view
Stayed 1 night in Apr 2024
Response from Joseph on 4 May 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience!!! ~Robert
Stayed 1 night in Mar 2024
Response from Joseph A on 3 May 2024
Thank you for the excellent review! We hope you visit again soon!

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service
No microwave and fridge not working and in check in front desk agent didnt explain to me wxtra charges
Stayed 2 nights in Apr 2024
Response from Joseph A on 1 May 2024
hank you for the excellent review! We look forward to your next visit!

8/10 Good

Prashant

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Good place to spend time with family but only during summer
Stayed 2 nights in Apr 2024
Response from Joseph on 1 May 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 Good

Vern J.

Liked: Cleanliness, property conditions & facilities
Best hotel in South Tahoe
Stayed 1 night in Apr 2024
Response from Joseph on 30 Apr 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 Excellent

noushin, sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Jenn on 30 Apr 2024
Thank you so much for the review and we are so happy you enjoyed your stay with us.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Nice hotel to stay at and close to everything
Stayed 2 nights in Apr 2024
Response from Jenn on 30 Apr 2024
We love hearing from you! Thank you for your feedback.

10/10 Excellent

Nicholas

Stayed 1 night in Apr 2024
Response from Jen on 21 May 2024
We love hearing from you! Thank you for your feedback.

10/10 Excellent

Dan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The upgraded room was spectacular and we had a great trip. Thanks Harrah's
Stayed 1 night in Apr 2024
Response from Jenn on 30 Apr 2024
Thank you for your feedback and we are so happy you enjoyed your stay.

4/10 Poor

Marissa

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are run down and dirty, it’s as if the room was empty for days and not touched when it came to cleaning. It was disappointing and disgusting, I had to put blankets and towels all over the floor and bathroom just to be able to step around the room. Please don’t believe the pictures online, along with the room being dirty, the furniture was also broken and run down.
Stayed 3 nights in Apr 2024
Response from Jen on 29 Apr 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion.

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Jenn on 29 Apr 2024
We love hearing from you! Thank you for your feedback.

6/10 Okay

Deborah

Liked: Staff & service, amenities
The staff was very professional and nice. I like the fact there were two bathrooms. Room cleanliness was ok. The rooms are due for a refresh. New paint, wallpaper, carpet cleaning.
Stayed 2 nights in Apr 2024
Response from Queency on 27 Apr 2024
Hello! Thank you for the feedback. We will take your feedback into consideration.

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 27 Apr 2024
Hello and Thank You for your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 26 Apr 2024
Hello and Thank You so much for your review!

10/10 Excellent

Flor de María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Joseph A on 25 Apr 2024
Thank you for the excellent review! We hope you visit again soon!

10/10 Excellent

Carrie-Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming, friendly, inviti g and professional. Everything here was so amazing from start to finish. Room is beautiful for the price, and food has been excellent. Entertainment was fabulous, and overall atmosphere was awesome. The area is absolutely breathtakingly gorgeous.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 24 Apr 2024
Hello and Thank You so much for your feedback. We appreciate your business.

10/10 Excellent

Greg, Folsom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been going here for 40 years. I might be a bit biased but it’s always my first choice in south shore.
Stayed 2 nights in Apr 2024
Response from Joseph on 24 Apr 2024
Thank you for the excellent review! We look forward to your next visit!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
By the Lake view
Stayed 2 nights in Apr 2024
Response from Joseph A on 19 Apr 2024
Thank you for the excellent review! We look forward to your next visit!

6/10 Okay

Kathleen

Travelled with partner
We had a nice room without much of a view on the 5th floor. We liked that it had 2 bathrooms-something we had never seen before in a hotel room.
Stayed 1 night in Apr 2024
Response from Joseph on 16 Apr 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area. Breathtaking views.
Stayed 5 nights in Apr 2024
Response from Joseph on 16 Apr 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 Okay

Daniel

Stayed 1 night in Apr 2024
Response from Jenn on 7 May 2024
Thank you for your feedback.

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 3 nights in Apr 2024
Response from Joseph A on 17 Apr 2024
Thank you for the excellent review! We look forward to your next visit!

8/10 Good

michelle, Roseville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Customer service was excellent. Room was clean and view was amazing. Furniture needed some TLC. Chips and very dated. Walls needed touch up paint. This king bed room had two bathrooms which was nice.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thank you for your feedback! I will relay the room conditions to our higher up management.

10/10 Excellent

Lan

Stayed 2 nights in Apr 2024
Response from Joseph A on 30 Apr 2024
Thank you for the excellent review! We hope you visit again soon!

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the size of the room and the two bathrooms. The room was clean, and the dining options were good. The only thing that disappointed was that the jacuzzi was closed.
Stayed 2 nights in Mar 2024
Response from Rigoberto Duque on 7 Apr 2024
Hello and Thank You so much for your feedback. We do apologize for the inconvenience of our jacuzzi.

2/10 Terrible

Brian

Travelled with family
This property is an absolute dump. Our room had peeling wallpaper, an unknown white stain on the sofa, rusted metal door jamb going into the bathroom which could have snagged an unsuspecting bare foot. Additionally we were charged a resort fee, but I don’t know what it was for as we never had any maid service during our stay. To call this place a “resort” would be a stretch. We won’t be back.
Stayed 4 nights in Apr 2024
Response from Rigoberto Duque on 7 Apr 2024
Hello and Thank You for your feedback. We apologize any inconvenience you went through.

6/10 Okay

Laurel

Stayed 4 nights in Mar 2024
Response from Rigoberto Duque on 6 Apr 2024
Hello and Thank you for your feedback. Anything we could have done different to earn a 5?

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great price. A Must?
Stayed 2 nights in Apr 2024
Response from Joseph A on 5 Apr 2024
Thank you for the excellent review! We look forward to your next visit!

6/10 Okay

Doris

Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 24 Apr 2024
Hello and Thank You for your feedback.

8/10 Good

Gregg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the Gondola without the huge price of some of the other locations. Nice staff. Spacious room with 2 BATHROOMS! We really liked the windows being angled so we could see both the lake and the mountain.
Stayed 3 nights in Mar 2024
Response from Joseph on 4 Apr 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 Poor

Bennett

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The front desk reception customer service was not very informative and not helpful. The hot tub was not functioning, not sure how I was paying a resort fee if this was part of the amenity.
Stayed 2 nights in Mar 2024
Response from Joseph on 4 Apr 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.