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Reviews of Moonrise Hotel

4 out of 5
Moonrise Hotel
6177 Delmar Blvd, St. Louis, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 920 out of 1329 reviews" "
Rating 8 - Good. 219 out of 1329 reviews" "
Rating 6 - Okay. 112 out of 1329 reviews" "
Rating 4 - Poor. 45 out of 1329 reviews" "
Rating 2 - Terrible. 33 out of 1329 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was outstanding. they answer the phone on the second ring and remember if they talk to you
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is slightly old but very clean with modern fixtures. Friendly staff, nice room, interesting lunar decor. Appreciate the roof kitchen being open later - good to grab a bite after a nearby concert. Will stay again if in the area.
Stayed 1 night in Apr 2024
Response from Reservationist on 29 Apr 2024
Thank you for your feedback, Michael. We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unique
Stayed 1 night in Apr 2024
Response from Reservationist on 29 Apr 2024
Thank you for your feedback, Adam. We would love to hear more about your stay if you'd like to reach out.

8/10 Good

Dallas

Travelled with group
Liked: Amenities
I loved the inside staff! Outside staff (Valet Men) not so much. I loved that there was water available in the lobby for dogs. The restaurant was not open in the morning so couldn’t get breakfast. The room did not come with a microwave. There was a dirty silverware cloth in the room. 2-3 outlets didn’t work. The bed was super comfy and the bathroom was amazing. The suite I stayed in was beautiful though!
Stayed 1 night in Apr 2024
Response from Reservationist on 29 Apr 2024
Thank you for your feedback, Dallas. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

6/10 Okay

Casey

Disliked: Cleanliness
It was a comfortable space and when you first walk in its very nice, but omce you look closer, you'll notice stained bed sheets, dirty shower floor, and a large cockroach making an appearance in the middle of the night.
Stayed 1 night in Apr 2024
Response from Reservationist on 29 Apr 2024
Thank you for your feedback, Casey. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservationist on 29 Apr 2024
Thank you for your feedback, Gary. We would love to hear more about your stay if you'd like to reach out.

10/10 Excellent

Alex

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super cool property, staff was nice. Room was good but the bed was tilted like the frame was broke and the chase lounge had a massive period blood stain. We put a towel over it so we didnt have to look at it. Roof top bar was awesome and the restaurant downstairs looked good but we didnt try it.
Stayed 1 night in Apr 2024
Response from Reservationist on 25 Apr 2024
Thank you for your feedback, Alex. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

10/10 Excellent

greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Its also a museum with the extensive space exploration collection. Historic and perfectly located to explore the downtown area
Stayed 2 nights in Apr 2024
Response from Reservationist on 24 Apr 2024
Thank you for your feedback, Greg! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Charity

Liked: Staff & service, amenities, property conditions & facilities
Several front desk staff went above and beyond to have my stay convenient and to get good deals. The shower floors design kept water from draining quickly enough, keeping standing water about 1/4 inch on more than half of the shower. The assistant manager and plumber were dismissive of my concerns. Had they sold shower shoes in the store and acknowledged the issue, that would have helped. On the last day I discovered the mattress cover was stained and filthy looking. Bathroom amenities were hit and miss for being restocked. An out of date welcome binder was in my room. It had incorrect meal times, which threw off my schedule.
Stayed 1 night in Apr 2024
Response from Reservationist on 24 Apr 2024
Thank you for your feedback, Charity! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Charity

Liked: Property conditions & facilities
Several of the front desk attendants went above and beyond to keep my stay convenient and help me get good deals. The shower floors design kept water from draining normally, keeping standing water on more than half of the shower floor. The assistant manager and plumber were dismissive of my concern. On my last night I discovered I had been sleeping on a matted cover full of stains and looking filthy.
Stayed 1 night in Apr 2024
Response from Reservationist on 25 Apr 2024
Thank you for your feedback, Charity. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

8/10 Good

Charity

Liked: Amenities
Some design details for convenience and privacy.
Stayed 1 night in Apr 2024
Response from Reservationist on 24 Apr 2024
Thank you for your feedback, Charity! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Charity

Liked: Staff & service, amenities, property conditions & facilities
Room design details are contemporary and with convenience in mind.
Stayed 3 nights in Apr 2024
Response from Reservationist on 24 Apr 2024
Thank you for your feedback, Charity! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

William, Effingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was located right next to where we were going for the night.
Stayed 1 night in Apr 2024
Response from Reservationist on 22 Apr 2024
Thank you for your feedback, William! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Key, Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient for taking the Metrolink train and walking to Wash U.
Stayed 2 nights in Apr 2024
Response from Reservationist on 22 Apr 2024
Thank you for your feedback, Key! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice!
Stayed 1 night in Mar 2024
Response from Reservationist on 19 Apr 2024
Thank you for your feedback, Laura! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Steve

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly new hotel in trendy area close to restaurants and things to do. Perfect place to stay with you dog. Hotel bar and restaurant have decent selections for food and drink as well. Most of the staff very friendly and accommodating, though one of the female bartenders inside the restaurant could use a lesson on her manners. The rooftop bar staff was very nice and the view is great. Would definitely go back.
Stayed 3 nights in Apr 2024
Response from Reservationist on 18 Apr 2024
Thank you for your feedback, Steve! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to enjoy Delmar loop!
Stayed 1 night in Apr 2024
Response from Reservationist on 17 Apr 2024
Thank you for your feedback, Taylor! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Very unique.
Stayed 1 night in Apr 2024
Response from Reservationist on 16 Apr 2024
Thank you for your feedback, Carl! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Riki

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The concept is pretty cool, however, we stay in the Josephine Baker room, that again was pretty neatly themed. However, it was dirty. There were stains on the curtains, the comforter covering the bed had obvious stains as well. It was pretty evident that the hotel is fairly old. I utilized the gym and it too definitely showed its age. Every gym I’ve ever been in and the “nice hotel” has water available. This did not. . I utilized the gym and it too definitely showed its age. Every gym I’ve ever used in a “nice hotel” had some form of water available, bottled or fountain. This gym did not. The staff was very kind.
Stayed 1 night in Mar 2024
Response from Reservationist on 16 Apr 2024
Thank you for your feedback, Riki. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been hip to Moonrise for 10 years... Great place and great location...
Stayed 1 night in Apr 2024
Response from Reservationist on 15 Apr 2024
Thank you for your feedback, Brian! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on third floor and we could hear the music from rooftop bar when trying to sleep. No microwave. CVS walkable sells beer. Great showerhead, comfy bed. Cool lobby. Great in room coffee. Public parking worked for us.
Stayed 2 nights in Apr 2024
Response from Reservationist on 15 Apr 2024
Thank you for your feedback, Suzanne. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

10/10 Excellent

Makayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic !!
Stayed 1 night in Apr 2024
Response from Reservationist on 15 Apr 2024
Thank you for your feedback, Makayla! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Chad, Farmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff
Stayed 1 night in Apr 2024
Response from Reservationist on 15 Apr 2024
Thank you for your feedback, Chad. We would love to hear more about your stay if you'd like to reach out.

4/10 Poor

Junya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservationist on 15 Apr 2024
Thank you for your feedback, Junya. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservationist on 15 Apr 2024
Thank you for your feedback, Jessica. We would love to hear more about your stay if you'd like to reach out.

10/10 Excellent

dustin

Stayed 5 nights in Apr 2024
Response from Reservationist on 1 May 2024
Thank you for your feedback, Dustin. We would love to hear more about your stay if you'd like to reach out.

6/10 Okay

Anne

Travelled with partner
Liked: Cleanliness
They did not have coffee for my room. Apparently they were out and wanted to charge me $5.00 for one from their restaurant?!! A 3 star at best. Would NOT stay here or recommend
Stayed 1 night in Apr 2024
Response from Reservationist on 11 Apr 2024
Thank you for your feedback, Anne. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased. Clean and tastefully decorated rooms, facility. Great rooftop bar with view of city. Great service. Adjacent to Washington University, St. Louis walk of Fame right on the street leading into the hotel. We’ll be back..
Stayed 1 night in Apr 2024
Response from Reservationist on 11 Apr 2024
Thank you for your feedback, Leslie! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Malissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome mini museum inside, very quiet sleeping areas behind security doors. And as someone with back and hip problems, i feel the need to mention how comfortable the beds are! Both soft and firm at the same time. Only negative for me personally is the rain showers, many people love this type of shower, personally its not ideal for me esp with young kids. But hey! Big safety plus is the floor of the shower isnt about to result in a slip!
Stayed 2 nights in Apr 2024
Response from Reservationist on 11 Apr 2024
Thank you for your feedback, Malissa! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique retro sci-fi decor, great dining & cocktails, attentive staff. Pet-friendly too!
Stayed 3 nights in Apr 2024
Response from Reservationist on 11 Apr 2024
Thank you for your feedback, John! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Jacob, anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay there. Very clean staff very nice. Roof top bar was awesome with the view of the city. Definitely be staying there again.
Stayed 2 nights in Apr 2024
Response from Reservationist on 9 Apr 2024
Thank you for your feedback, Jacob! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservationist on 11 Apr 2024
Thank you for your feedback, Elizabeth. We would love to hear more about your stay if you'd like to reach out.

6/10 Okay

Andy

Liked: Staff & service
Disliked: Cleanliness
Not the best, not the worst.
Stayed 4 nights in Apr 2024
Response from Reservationist on 8 Apr 2024
Thank you for your feedback, Andy. We would love to hear more about your stay if you'd like to reach out.

10/10 Excellent

Michael, Kansas City

Liked: Cleanliness, property conditions & facilities
Property very clean! Staff very friendly and attentive.
Stayed 2 nights in Apr 2024
Response from Reservationist on 8 Apr 2024
Thank you for your feedback, Michael! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Yunsong

Stayed 1 night in Apr 2024
Response from Reservationist on 25 Apr 2024
Thank you for your feedback, Yunsong. We would love to hear more about your stay if you'd like to reach out.

10/10 Excellent

Marbel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Reservationist on 5 Apr 2024
Thank you for your feedback, Marbel! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Domenica, Winfield

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This place was fine! The moon theme is so cute. Parking behind the building is super easy and there is a lot available. Our pillow cases were very dirty when we got to our room, called for clean ones and went down to grab them. Came back up and noticed the sheets were also dirty/stained. Thankfully we had throws with us so we slept on top of their comforter and used our throws for warmth. The bathroom is spacious and pretty, the toiletries smelled so good but the bathroom was also dirty. Overall it wasn’t anything crazy, but I’ve paid much less at “lower quality” hotels and they were cleaner than here.
Stayed 1 night in Mar 2024
Response from Reservationist on 4 Apr 2024
Thank you for your feedback, Domenica. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrific place to stay in a great location. The decor was fabulous, the room was great, the bathroom was nice, and the staff were very helpful. I would recommend this hotel to anyone visiting STL.
Stayed 2 nights in Apr 2024
Response from Reservationist on 4 Apr 2024
Thank you for your feedback, Marianne! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Kenneth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and relaxing
Stayed 1 night in Mar 2024
Response from Reservationist on 4 Apr 2024
Thank you for your feedback, Kenneth! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

4/10 Poor

Leora

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We flew in from the West coast and arrived at almost 1am to find that the beds are made with a bottom sheet, then a duvet and a top sheet. So your body is touching the duvet with no sheet between you and the duvet that never gets washed. I've literally never seen that before. It was so late, we just remade the beds with the sheet below the duvet instead of on top of it and folded it over so we wouldn't have to touch the duvet. There were also only 2 tissues in the tissue box. The next morning we were woken up at 7:30 by loud music and banging in the hallway every minute or so. We waited an hour thinking that it would stop or that it was coming from outside but eventually I went out in the hall - it was housekeeping! Playing loud music, and using the lock mechanism to keep doors open and letting them slam every time they went to get something off the cart! I explained that it was making a lot of noise and the housekeeper said, "ok". Then I asked if she could please make our beds with 3 sheets so that the duvet was covered and she said, "ok". We left the room at 9:30am, returned at 5:30, and the room was not clean. I called the front desk and they said housekeeping was gone from the day and what did I need. And they sent up sheets for me to make my own bed. Our room smelled like dog, and there was a dog bed in the hall outside our room all three days we were there. Disappointing.
Stayed 3 nights in Mar 2024
Response from Reservationist on 1 Apr 2024
Thank you for your feedback, Leora. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cozy
Stayed 1 night in Mar 2024
Response from Reservationist on 1 Apr 2024
Thank you for your feedback, Jeremy! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
—
Stayed 2 nights in Mar 2024
Response from Reservationist on 1 Apr 2024
Thank you for your feedback, Stephanie. We would love to hear more about your stay if you'd like to reach out.

10/10 Excellent

Stephen

Stayed 1 night in Mar 2024
Response from Reservationist on 19 Apr 2024
Thank you for your feedback, Stephen. We would love to hear more about your stay if you'd like to reach out.

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed out 3 night stay. Room was clean and comfortable. Staff was very friendly and helpful. It's a unique hotel with interesting displays and decorations.
Stayed 3 nights in Mar 2024
Response from Reservationist on 27 Mar 2024
Thank you for your feedback, Ray! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay Highly recommend
Stayed 1 night in Mar 2024
Response from Reservationist on 26 Mar 2024
Thank you for your feedback, Rick! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fun and colorful place to stay! With a roof top bar!
Stayed 1 night in Mar 2024
Response from Reservationist on 25 Mar 2024
Thank you for your feedback, Megan! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Gabrielle, Freeport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Mar 2024
Response from Reservationist on 25 Mar 2024
Thank you for your feedback, Gabrielle! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

4/10 Poor

Tammy

Stayed 1 night in Mar 2024
Response from Alex Britton, Administrative Assistant on 15 Apr 2024
Thank you for your feedback, Tammy. We're so sorry to hear that your stay with us was not what you wanted. We would love to hear more about your experience with us if you'd like to reach out!

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! And all the spacey decor the owner has collected over the years!
Stayed 1 night in Mar 2024
Response from Reservationist on 25 Mar 2024
Thank you for your feedback, Paige! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Michael

Stayed 1 night in Mar 2024
Response from Reservationist on 11 Apr 2024
Thank you for your feedback, Michael. We're sorry for the issues your encountered during your stay and we will be addressing your concerns with management. If there is anything else you would like to share so we can better our hospitality, please feel free to reach out.