Exterior

Reviews of Best Western Plus St. Louis Airport Hotel

2.5 out of 5
Best Western Plus St. Louis Airport Hotel
4576 Woodson Road, St. Louis, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 631 out of 885 reviews" "
Rating 8 - Good. 168 out of 885 reviews" "
Rating 6 - Okay. 44 out of 885 reviews" "
Rating 4 - Poor. 12 out of 885 reviews" "
Rating 2 - Terrible. 30 out of 885 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for airport. Lack of dining options within walking distance.
Stayed 1 night in May 2024

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean! Smelled great!
Stayed 1 night in May 2024

10/10 Excellent

Tanya, Sioux Falls

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Sheri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Great INDOOR pool! Early morning shuttle service Quiet. Great staff. Good breakfast.
Stayed 1 night in May 2024
Response from Guest Relations Manager on 9 May 2024
Sheri, we appreciate your taking a moment to share some feecback!

10/10 Excellent

Martha, Huntington Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in May 2024
Response from Guest Relations Manager on 9 May 2024
Awesome!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in May 2024
Response from Guest Relations Manager on 9 May 2024
Wonderful!

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasantly surprising. Very clean. Very nice folks.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 May 2024
Krisit, thank you for sharing! Until next time... :)

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 May 2024
Perfect, we strive for easy on both sides. We hope you will choose to stay again when your travels may bring you to St. Louis

10/10 Excellent

Frank, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 May 2024
We look forward to your return!

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 May 2024
Thank you for sharing!

10/10 Excellent

belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank YOU for sharing!

10/10 Excellent

Angelique

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we entered into the property it smelled clean and was kept clean. Breakfast was delicious, accessible and enjoyable! My family and I were very pleased with our stay and our free hotel shuttle service to and from the airport.
Stayed 5 nights in Apr 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing your first hand experiance with us! We are thrilled your family enjoyed every facit of their stay and lok forward to your return.

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very close to our terminal … only 6 minute drive.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 23 Apr 2024
Bonnie, we seriously couldnt get any closer to terminal 2 if we tried. Thank you for choosing to stay with us prior to your flight!

10/10 Excellent

Shelah

Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 May 2024
Shelah, thank you for taking a few moments to share!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for convenience to airport. Clean, updated, very friendly staff and breakfast. Also very good airport shuttle.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 30 Apr 2024
Heather, thank you for sharing your feedback on your most recent stay! We lookforward to being your home away from home.

2/10 Terrible

Daniel, bronx

Disliked: Cleanliness, staff & service, property conditions & facilities
this property pulled the classic bait and switch the reservation advertise me clearly states deposit of $200 will be assessed for anyone under the age of 21 that wants to check in or anyone local living within 30 miles. St. Louis, Missouri I live in New York City, which is 15 hours away and I’m 37 years old are the facts
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 7 Apr 2024
Daniel, after checking and then double checking to ensure nothing was missed, it appears your reservation was not charged a deposit at all. You are correct, as stated in your review here: there is a 200 deposit charged if you reside within 30 miles of our property, under the age of 21 at check-in, or if you will be choosing to pay with cash. All of wich the deposit is returned upon checkout provided there are no damages to the property. We do hope in the future, a deposit charged to other guests per policy, will not cause a disturbance to your stay.

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing! We hope to acheive those final stars next visit!

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean and convenient for dropping off the rental car and getting to an early morning flight.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 5 Apr 2024
You cant get too much closer to 5 diffrent rental car locations all within a 3 block radius! Thank you for sharing

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 5 Apr 2024
We look forward to that!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was really impressed with this hotel. i've paid twice this for other hotels that weren't near as nice. and the girls at the front desk were very nice and helpful.
Response from Guest Relations Manager on 9 May 2024
Lori, we thank you for such a great review! We strive for a home-away-from-home feel and we are greatful that was the takaway during your visit.

10/10 Excellent

Anne

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park and get to.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing!

2/10 Terrible

Cole

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 5 Apr 2024
Cole, please reach out to us directly so we can hear further how we may be able to remedy this stay and areas of improvement!

6/10 Okay

Kaycee

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was the best part of this location. It was clean and comfortable but despite being a smoke free facility listing no smoking/vape/marijuana the entire floor and our rooms smelled like marijuana multiple nights we were there. It was also very noisy with slamming of doors every 5 minutes after 11pm and children running thru the hallways also every 5 minutes. Staff told us the place were busy when we brought it up. Not sure why there are rules in place then. Breakfast had hard biscuits that felt like they were leftover from the day before, the bacon was see thru and the eggs were cold. If it were for the comfortable and clean room this would be a hard 1 star review.
Stayed 2 nights in Mar 2024

6/10 Okay

Jari

Stayed 6 nights in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing!

10/10 Excellent

Yolanda

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing!

8/10 Good

SARA

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 5 Apr 2024
Sara, we look forward to making your next visit a 5 star experiance.

2/10 Terrible

Marianne

Travelled with family
We arrived around midnight and were exhausted. We went to our room and it had not been cleaned! We had to go back to the front desk to ask for a clean room.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 24 Mar 2024
We appologize the incorrect keys were provided upon arrival to an unclean room, we are glad our desk agent was ble to quickly rectify the issue.

10/10 Excellent

Pamela

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean and staff was very accommodating.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing with us!

10/10 Excellent

Pamela

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 24 Mar 2024
Thank you for taking a moment to share your experiance!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Always great staff at checkin. Nothing to eat around airport though. But for early flights my favorite, clean, simple place. Shuttle quick!
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Joey, we are greatful we have become your go-to when a flight out of Lambert is needed!

2/10 Terrible

Yolanda

I got to the hotel to check in and was told that I had to give a $200.00 deposit since I live less than 30 miles from the hotel. I didn't have the extra funds to put down a deposit. So I had no choice but to cancel my stay a the front desk. But in doing this I loss my payment for my room because I didn't give a 24 hour notice. This is so unfair to me as the customer since this information wasn't provided when I made my reservation on- line. If this information was given up front before I confirmed my reservation I wouldn't have went thru the reservation. I feel that I should be given a credit so I can have the opportunity to stay at the hotel in the future. Plus I feel it would only be fair to me as the customer.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Yolanda, we appologize for any mis-communication there may have been; if we as a hotel are not honoring a reservation charges do not stand. We do have our deposit policy articulated on all websites and reservation confirmations which do highlight this 200 hold. I am sorry it was missed! Please touch base with the hotel directly if any further assistance may be needed.

10/10 Excellent

Tamia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was not hot in the mornings but over all it was great place to stay
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 24 Mar 2024
Informing us when anything may need improvement allows us to provide a better experiance for others, thank you for sharing!

8/10 Good

Christina

Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 23 Apr 2024
Thank you for sharing!

8/10 Good

Crystal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and smelt nice. The breakfast wasn’t that good.
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on 5 Apr 2024
Thanks to your candid feedback, Crystal, we have since revamped our breakfast offerings. Thank you!

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much around being located by the airport but very clean and the gentleman at the front desk was very quick at checking us in. Made it very easy for us to drop our rental car off and walk back to the hotel which was not even a 2 minute walk away so we are able to shuttle to the airport from the hotel for our 5am flight and not have to worry about returning the car that early
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Amanda, you have that right; there is no way to get any closer to all of the rental car locations; talk ahout convieniant!

4/10 Poor

Jamie

Business traveller
Disliked: Staff & service
The staff was rude
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 24 Mar 2024
Jamie, I am sorry this was the perception of your recent visit. We hope you will allow us another oportuntiy to exceed your expections.

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and overall good stay
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 12 Feb 2024
Leidy, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Safe travels!

4/10 Poor

Shontel

Disliked: Cleanliness, staff & service
The first room given had a dirty shower that had blood and some gross substance inside. Was moved into another room that still had a gross substance in the shower.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 10 Feb 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Feb 2024
Troy, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and environment
Response from Guest Relations Manager on 7 Feb 2024
Wonderful! Thank you for sharing!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean. Spacious room and very clean bathroom.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 7 Feb 2024
Rebecca, thank you for taking a moment to share your feedback with us!

10/10 Excellent

Autumn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, way more updated than some of the other airport hotels and decently priced long term parking.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 27 Jan 2024
Autumn, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our property. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Josh was great! He turned our bad experience at another hotel into a great ending….. rooms were clean, updated & smelled great.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 23 Jan 2024
Amanda, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our property and are happy to hear Josh was able to help you. We hope we can host your future stays when you are in St. Louis. Safe travels!

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 19 Jan 2024
Leslie, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays in St. Louis. Safe travels!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and was up to date. Friendly staff.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 18 Jan 2024
Amanda, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our friendly staff and property. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Norborne

Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 5 Feb 2024
Norborne, we appreciate you staying with us and for taking time to leave a review, We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to the airport. Free shuttle service. Check in was a breeze and easy. I recommend staying on this property.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 15 Jan 2024
Tina, thank you for staying with us and for taking time to leave a review. We are happy to hear everything worked out with the shuttle and check in was a breeze. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Comfort and service
I asked to change rooms because I need a bathtub and it did t seem to be a problem. Also I got locked out of my room but the young man at the desk very kindly and patiently fixed it.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 15 Jan 2024
Linda, thank you for staying with us and for taking time to leave a review. We are happy to hear we were able to take care of anything you needed during your stay. We hope we can host your future stays in St. Louis. Safe travels!