Terrace/patio

Reviews of Wingate By Wyndham Southport

2.5 out of 5
Wingate By Wyndham Southport
1511 N Howe Street, Southport, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 314 out of 1000 reviews" "
Rating 6 - Okay. 144 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rebecca J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. For quixk trip.
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Amenities, property conditions & facilities
We only stayed 1 night but had a great time. We went to a great restaurant and had an awesome meal. Everyone was very friendly and nice. We will definitely be going back and stay longer next time.
Stayed 1 night in May 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Jerald

Liked: Cleanliness, staff & service, property conditions & facilities
Was very accessible to the downtown village
Stayed 2 nights in May 2024
Response from Hotel Manager on 15 May 2024
Dear Jerald, Thanks for your stay and choosing our hotel as it was convenient and close to your places of interest. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay.Sincerely, Hotel Manager

6/10 Okay

Lasandra

Business traveller
front staff sketchy
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Lasandra, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Shivakumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very nice!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Shivakumar,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel manager

6/10 Okay

Sm

Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Sm,Thanks for stay at our hotel and great feedback by giving us a 3-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay.Sincerely Hotel Manager

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another outstanding experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Davy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly environment.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Davy,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

10/10 Excellent

Christalin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Christalin,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

10/10 Excellent

Christalin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff was amazing! I couldn’t find somewhere to eat since everything seemed to be close and they helped me get delivery to my room! Also, I never review the breakfast, however the waffles are delicious!! The hotel was just so clean and everyone working was so nice, I will always stay here now if I’m in town.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Christalin,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. SincerelyHotel Manager

10/10 Excellent

Clair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front desk. Bed is so comfortable, great bathroom set up. Huge TV (we’re movin in)
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Clair,Thank you for the stay at our hotel. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.SincerelyHotel Manager

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Rosa,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

6/10 Okay

Misty

Travelled with partner
Liked: Property conditions & facilities
I feel like the property could have had more attention to the gym equipment and the juice machine did not work.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Misty,We apologize for any inconvenience you experienced with the gym equipment and the non-functioning juice machine during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure that our facilities are properly maintained for the convenience of our guests. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 3 Apr 2024
"Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager"

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and quiet area.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Latoya,Thank you for the stay at our hotel. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff's. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to ocean
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Jack, Thank you for your stay at our hotel. I’m pleased that our hotel served as a perfect location to accommodate your needs. Thanks for choosing us for your stay and we look forward to seeing you on your next visit. Sincerely,Hotel Manager

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue with our whole stay is they were a little chinsy with towels and washcloths. Other than that, very enjoyable stay.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Eric,Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was great. I was in town for the Run Oak Island 10k. Brought my Mom with me to enjoy the area. Hotel staff was incredibly friendly and helpful. The entire hotel and our room was clean, comfortable, and in a great location. We will definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for choosing to stay with us during the Run Oak Island 10k. We're thrilled to hear that you and your mom enjoyed your time at our hotel. It's our goal to provide a clean, comfortable, and friendly environment for our guests, and we're delighted that we could contribute to your positive experience. We appreciate your kind words and look forward to welcoming you back on your next visit to the area.Sincerely, Hotel Manager

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
No frills which was fine because it was just a 2 day visit but the beds seriously need replacing. We both rolled to the middle like it was a hammock. Very uncomfortable.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Rachel, Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed about it the maintenance department. We will surely work on it. Please visit us again.SincerelyHotel Manager

8/10 Good

CHRISTIANE, New Bern

Liked: Cleanliness, staff & service
Check in was quick and the lobby was clean. When I got to my room it smelled of cigarette smoke. I immediately went back to the front desk to inform the staff. The lady said she would come back to the room with some air freshener and see what else she could do. About 30 minutes later, as promised she brought some air freshener but also moved me into a different room. The second room was much better. The hotel overall is clean and comfortable. However, there are plenty of areas where it could use some major updating. The elevators look dilapidated with cracked tiles. The bathtub has a weak, worn spot in it that is stained yellow, and the bed frame on one of the beds was bent causing the mattress to sag. The pillows were worn out and tiny. Again, it was safe, and for the most part clean, just needs updating.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear CHRISTIANE, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Michael, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building needs some TLC but the staff are helpful and the price can't be beat. The room was clean and quiet. We have stayed here before and would definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Steven,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. SincerelyHotel Manager

10/10 Excellent

Kathleen

I stay here in South Port every time I am in town The Wingate is clean and friendly:I am moving in the area soon and hope to be able to send others your way !!!!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Kathleen,Thank you for the stay at our hotel. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff's. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

4/10 Poor

Evan

Travelled with partner
Disliked: Amenities
Gross
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Evan,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

8/10 Good

Bella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on 23 Jan 2024
Dear Bella, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable, close to fishing and dining. The brake I was looking for.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Nathan,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.SincerelyHotel Manager

10/10 Excellent

Logun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Logun,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Night Stop
Nice staff. Clean and close to the beach.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 16 Dec 2023
Dear Paul,Thank you so much for your overwhelming words. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff's hospitality and convenient location. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

6/10 Okay

David

The property is a bit older other than that everything was ok
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear David,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.SincerelyHotel Manager

6/10 Okay

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfasts were terrible. Not enough hot foods. Make your own waffle....wow. THat station stayed messy. Orange juice was not tasty. Coffee was good. Pillows were uncomfortable but staff came up with some alternatives for me'
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Barry,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Dan and Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff, nice breakfast and professional service staff
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Dan and Jane,Thank you so much for your overwhelming words. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our breakfast, friendly staff's hospitality and convenient location. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

8/10 Good

Angella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to get to, clean and was close to our family we visited in the area.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 27 Nov 2023
Dear Angella,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.SincerelyHotel Manager

2/10 Terrible

Salomon, Red Springs

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The comforter on the bed was ripped from one side that you could see it from when you came in. The sheets were all dirt, every layer of sheets were dirty. When I went to the front desk to ask for a new room, there was no one at the front desk and I had to wait for 10 minutes before someone showed up. I got a new room, but the new room was just as dirty. The sheets were all stained and dirty like someone ate in the bed and the sheets weren’t change just remade the bed. It’s been a week and I still have not gotten a refund. I made a reservation for two nights and I did not stay even the first night. I’ve tried calling to get a refund and no one answers.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 27 Nov 2023
Dear Salomon,Thank you for the stay at our hotel. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. SincerelyHotel Manager

10/10 Excellent

Suzanne

Liked: Property conditions & facilities
It was a very convenient place to stay.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 8 Nov 2023
Dear Suzanne, Thank you for your stay at our hotel. I’m pleased that our hotel served as a perfect location to accommodate your needs. Thanks for choosing us for your stay and we look forward to seeing you on your next visit. Sincerely,Hotel Manager

2/10 Terrible

JoAnne, Chapel Hill

Stayed 1 night in Nov 2023
Response from Hotel Manager. on 24 Nov 2023
Dear JoAnne,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Ryan

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Quiet space but poor service
My wife and I had just got married and when we checked in (9pm) the woman behind the counter was strange. At first she was rude talking about a car accident she was in and treating us like an inconvience to her. After a few moments she seemed to warm up a little to us, but was still seeming inconvenienced. Also, when i walked out of my room at 9am i was immediately approached and asked if i was checking out making me feel like i was being rushed out of the room when we had 2 hours until check out. We did enjoy the quietness of the hotel and the room was clean.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Ryan, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

6/10 Okay

Sharon

Disliked: Cleanliness
I See why this hotel was inexpensive
I had an event on Oak Island and was looking for a cheaper place to stay. I was not expecting cheaper would mean I'd have two stink bugs, a roach and someone else hair all over my shower. This hotel is apparently geared towards the construction workers who stay there, which is fine but the free breakfast should be more than frozen (literally, it was frozen) eggs, sausage and biscuits. I guess the thought was to take it to go. There was also make your own waffles. For a Wyndham hotel, I was very disappointed.
Stayed 5 nights in Oct 2023
Response from Hotel Manager on 26 Oct 2023
Dear Sharon,Thank you for the stay at our hotel. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. SincerelyHotel Manager

10/10 Excellent

Jerry

Liked: Property conditions & facilities
Beautiful area
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Jerry, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 Good

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to town
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Douglas, Thank you for your stay at our hotel. I’m pleased that our hotel served as a perfect location to accommodate your needs. Thanks for choosing us for your stay and we look forward to seeing you on your next visit. Sincerely,Hotel Manager

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Okay, breakfast selection not great
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear George,Thank you for the stay at our hotel. I'm so pleased that your overall experience was excellent. Our mission is to provide the best service and ensure that our guests rate us the most comfortable hotel in our area. We will surely take them for improvement particularly the breakfast and many types variety & quality of breakfast. We are improving all the services and you shall definitely find the difference during your next visit.SincerelyHotel Manager

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
I've Stayed at Better Wingates
The entire fourth (top) floor of this hotel was humid and musty. The desk said that they'd just installed a new A/C system, but it doesn't seem to be helping. The humidity was lower by morning, but that may have been thanks to a cold front moving in overnight. The phone didn't work (completely dead). The enamel on the bottom of the tub was worn off. The breakfast was rather anemic, though they did have a waffle iron. Altogether, this stay left quite a bit to be desired. I've stayed at much better Wingates.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 17 Oct 2023
Dear Robert,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely,Hotel Manager

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear Rachel,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear Karen,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Never again.
The room smelled terrible. Seemed to be coming from the linens. The floor felt almost 'sticky'. Old TV had crappy picture. The parking lot was dark, the breakfast had a line to the one waffle maker, offered one flavor of fat-free yogurt.
Stayed 1 night in Oct 2023
Response from Hotel manager on 8 Oct 2023
Dear Guest,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the person that checked me in was super nice. I will likely use this hotel again.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 2 Oct 2023
Dear Gabrielle,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you had a quiet stay and encountered a super nice staff member during check-in. We look forward to hosting you again in the future, and your feedback is much appreciated!Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for basic nights stay!
Stayed 1 night in Sep 2023
Response from Hotel manager on 1 Oct 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Suzannne

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Hotel manager on 29 Sept 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Dear JONATHAN,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely,Hotel Manager

2/10 Terrible

Debbie

Liked: Cleanliness, property conditions & facilities
The property was average. What was discouraging is that we accidentally booked the wrong date and there was no recourse to change a date. We had to pay for the correct night and the incorrectly booked night as well—we are terribly disappointed.
Stayed 1 night in Sep 2023
Response from Hotel manager on 24 Sept 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager