Outdoor pool, open 6:00 AM to 11:00 PM, pool loungers

Reviews of Holiday Inn Singapore Orchard City Centre, an IHG Hotel

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1002 reviews" "
Rating 8 - Good. 393 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Holiday Inn. The pool was lovely and refreshing.
Stayed 3 nights in Apr 2024
Response from HISOCC on 22 Apr 2024
Dear HilaryThank you for the perfect 5/5 rating! We are delighted you've enjoyed your stay and we look forward to welcoming you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Md Ashiq

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay.
Stayed 8 nights in Apr 2024
Response from HISOCC on 19 Apr 2024
Dear Md AshiqThank you for the 5-star review and we look forward to seeing you again.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

maria gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice but it was a bit far to the shopping area in orchard
Stayed 2 nights in Apr 2024
Response from Holiday Inn Singapore Orchard City Centre on 15 Apr 2024
Dear Maria,Thank you for taking the time to tell us about your experience at Holiday Inn Singapore Orchard City Centre. Situated in the heart of Orchard Road, the hotel is located a mere 3 minutes walk from the nearest shopping mall and a short distance away from the 2.2-kilometre boulevard of Orchard Road. Once again, thank you for choosing to stay with us and we hope to see you again in the near future.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location, pool on the roof is nice and wasn’t too busy
Stayed 5 nights in Mar 2024
Response from HISOCC on 8 Apr 2024
Dear William,Thank you for the perfect 5/5 review! taking the time to share your comments. We are very happy to hear that you had a great experience here and we look forward to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 4 nights in Mar 2024
Response from HISOCC on 4 Apr 2024
Dear Tushar,Thank you for the full 5 star review. We look forward to welcome you again.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

8/10 Good

A

Stayed 3 nights in Mar 2024
Response from HISOCC on 22 Apr 2024
Dear AThank you for your ratings and see you again soon!Warm Regards, The Team at Holiday Inn Singapore Orchard City Centre

8/10 Good

Norma, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Mar 2024
Response from Holiday Inn Singapore Orchard City Centre on 25 Mar 2024
Dear Norma,Thank you for taking your time to share your review. We are glad that you've had a great experience and we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

6/10 Okay

JAIPRAKASH

Travelled with family
Disliked: Staff & service, property conditions & facilities
Breakfast wasn’t good for Indian vegetarian meal. Getting taxi to airport was challenged and I over paid for my transportation to airport . No early checking was offered to me I paid $ 150 /- extra with out breakfast to check in few hours early only 6 hours
Stayed 1 night in Mar 2024
Response from Holiday Inn Singapore Orchard City Centre on 20 Mar 2024
Dear JAIPRAKASH,Thank you for sharing your feedback. We have noted on your constructive comments such as the breakfast spread, airport transfer and early check-in fee. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes and to improve Guests experiences. Once again thank you for your constructive feedback and the opportunity to improve our servicesWarm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Madia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 9 nights in Mar 2024
Response from Holiday Inn Singapore Orchard City Centre on 11 Mar 2024
Dear Madia,Thank you for taking the time to share your comments. We are very happy to hear that you had a great experience here. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

LAWRENCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Outstanding service provided by staff in every department. I don’t know if we will visit Singapore again, but if we do, we would definitely stay here.
Stayed 7 nights in Feb 2024
Response from HISOCC on 9 Mar 2024
Dear LAWRENCE,Thank you for taking the time to share your comments and the perfect 5/5 review! We are delighted to know that you had a great experience here. Thank you once again for the compliments and we hope to welcome you again when you're back in Singaore.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

8/10 Good

Howard, West Linn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its location to the Orchard Road is a blessing with all kinds of shoppping, SMRT, restaurants, and vibes.
Stayed 2 nights in Mar 2024
Response from HISOCC on 9 Mar 2024
Dear Howard,Thank you for taking the time to share your comments. It is our ongoing effort to provide the best service and great experiences for our guests and we hope you will be back to stay with us again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for short visit to Singapore Within walking distance or public transportation
Stayed 3 nights in Feb 2024
Response from HISOCC on 25 Feb 2024
Dear marjorie,Thank you for your kind comments and the 5 star review. We are glad that you've had a great experience and we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service
Not the newest hotel but still in decent conditions. The pool area is due for an update though. Nonetheless we enjoyed our stay.
Stayed 3 nights in Feb 2024
Response from HISOCC on 20 Feb 2024
Dear Alexander,Thank you for taking the time to tell us about your experience at Holiday Inn Singapore Orchard City Centre. We are glad that you have enjoyed your stay! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes and to improve Guests experiences. Once again, thank you for choosing Holiday Inn Orchard, we look forward to seeing you again soon.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Marjorie, Bangor

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location Staff friendly
Stayed 3 nights in Feb 2024
Response from Holiday Inn Singapore Orchard City Centre on 19 Feb 2024
Dear Marjorie,Thank you for taking the time to share your experience. We are very happy to hear that you've enjoyed great service by our attentive team during your stay here at the hotel. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast was amazing! We had a great stay as a family
Stayed 4 nights in Feb 2024
Response from HISOCC on 15 Feb 2024
Dear Rebecca,Thank you for taking the time to tell us about your experience at Holiday Inn Singapore Orchard City Centre. We appreciate the perfect 5/5 score and we are glad that you have enjoyed your stay! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes and to improve Guests experiences. Once again, thank you for choosing Holiday Inn Orchard, we look forward to seeing you again soon.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

JIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HISOCC on 12 Feb 2024
Dear JIM,Thank you for your 5 star comments and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Khushroo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well appointed and easy access to everything. Thank you.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Singapore Orchard City Centre on 28 Jan 2024
Dear Khushroo,Thank you for taking the time to share your comments. We are very happy to hear that you had a great experience here. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

8/10 Good

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, rooms were good and the beds were massive!! Only minor complaint was that the breakfast area was too small for the amount of guests. Often had to queue and when you got in it’s no place for politely queuing!! Other than that, great! Staff were mostly pleasant too.
Stayed 7 nights in Jan 2024
Response from Holiday Inn Singapore Orchard City Centre on 23 Jan 2024
Dear Mark,Thank you for taking the time to share your comments. It is our goal to provide the best service and great experiences for our guests and your feedback will assist us in our endeavours. We also noted on your other constructive comments such as the breakfast area. Your comment is important to us as it will help us improve our service and understand our guests' preferences. Once again thank you for your constructive feedback and the opportunity to improve our servicesWarm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

rinaldi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is so good and very convenient, close to everywhere and the room is big too.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Singapore Orchard City Centre on 20 Jan 2024
Dear Rinaldi,Thank you for taking the time to share your comments. We are very happy to hear that you had a great experience here. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again. Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

6/10 Okay

Azamal, WELLINGTON

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Holiday Inn Singapore Orchard City Centre on 20 Jan 2024
Dear Azamal,Thank you for sharing your rating. We notice that you have less than 5 star experience and we would like to invite you to share with us your experience. Your comment is important to us as it will help us improve our service and understand our guests’ preferences. Please feel free to reach out to us. Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Delicious breakfast buffet.
Stayed 2 nights in Jan 2024
Response from HISOCC on 16 Jan 2024
Dear Carla,Thank you for your perfect 5/5/ score review! Your comment is important to us as it will help us improve our service and understand our guests' preferences. Once again thank you for your kind review and we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

C

Stayed 5 nights in Jan 2024
Response from HISOCC on 9 Feb 2024
Dear C,Thank you for perfect 5 / 5 rating! We appreciate you taking the time to share your comments. We are very happy to hear that you had a great experience here. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable room, great breakfast options, the rooftop pool and the late check out helped with our international transfers.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Singapore Orchard City Centre on 15 Jan 2024
Dear Amanda,Thank you for taking the time to share your comments. We are very happy to hear that you had a great experience here. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

8/10 Good

purevjav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team at Holiday Inn Singapore Orchard City Centre on 14 Jan 2024
Dear Purevjav,Thank you for sharing your rating. We are glad that you've had a great experience and we hope to see you again soon! Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Rahul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff and Service. Very conveniently located off Orchard Road. Highly recommended.
Stayed 6 nights in Dec 2023
Response from Holiday Inn Singapore Orchard City Centre on 15 Jan 2024
Dear Rahul,Thank you for taking the time to share your comments and the perfect 5 star review. We are very happy to hear that you had a great experience here. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor sound proof / loud noise at 4am
Stayed in third floor executive lounge floor - premium room with two beds. My issue is that at 4am or 5am every night there would be loud shouting outside as well as continuous honking by cars. It might be people coming out of bars and clubs. It was miserable for people who are trying to sleep!
Stayed 2 nights in Jan 2024
Response from Holiday Inn Singapore Orchard City Centre on 15 Jan 2024
Dear Anonymous,Thank you for taking the time to share your experience. We are terribly sorry for the experience you have had and would like to apologise to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and your comments will assist us in our continuous efforts to improve ourselves. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Once again, thank you for your constructive feedback and the opportunity to improve our services.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at great location. Friendly staff and wonderful rooms.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Singapore Orchard City Centre on 15 Jan 2024
Dear Joshua,Thank you for taking the time to share your comments. We are very happy to hear that you had a great experience here. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023
Response from HISOCC on 31 Dec 2023
Dear Charles ,We are delighted to receive your perfect 5/5/ score and look forward to welcome you again.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

2/10 Terrible

Salanieta

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Very disappointed at the level of dishonesty and not willing to Co operate that the staff have I Would NEVER stay here again not worth my money given traveling from Fiji this was the worst experience of stay
Stayed 7 nights in Dec 2023
Response from Holiday Inn Singapore Orchard City Centre on 29 Dec 2023
Dear Salanieta,Thank you for your feedback. We apologise for your less than stellar experience during your stay here. Your feedback is important to us and we regret that our service did not meet your expectations. We would appreciate more details about your experience so that we can thoroughly investigate and address the issues you have encountered. Please feel free to reach out to us.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

2/10 Terrible

Dr Om

Stayed 2 nights in Dec 2023
Response from HISOCC on 30 Dec 2023
Dear Dr OmThank you for taking the time to share your experience. We would like to extend our apologies for being below the par on our service expectations. We strive to make each stay as pleasant and comfortable for all our guests, and your comments will assist us in our continuous efforts to improve ourselves and to coach our team to provide a better experience in the future. It is never our intention for any of our guests to have any type of terrible service and we invite you to share your experience so we can address the issue and improve our service. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Once again, thank you for your time and the opportunity to improve our services.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Jasper Hayden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located, service was prompt. Room was clean, nothing to complain about. However, the entire hotel was just slightly dated - might be time for a refresh.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Singapore Orchard City Centre on 28 Dec 2023
Dear Jasper,Thank you for sharing your feedback. Your comment is important to us as it will help us improve our service and understand our guests' preferences. We have noted on your constructive comment for the dated look of the hotel. In our ongoing effort to improve our Guests’ experiences, we are continuously improving the conditions of the mature hotel and currently we are having facade rectification. These improvements are being done in phases to minimise disruptions and ensure Guests' comfort during rectifications. Thank you once again for the constructive feedback and warm comments. We hope to see you again soon.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

8/10 Good

PANAGIOTIS

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from HISOCC on 21 Dec 2023
Dear PANAGIOTIS,Thank you for the 4 star review. Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

6/10 Okay

Brent

Hotel staff was pretty good except…….
Room and lobby had a distinct musty odor we found dust accumulating the corners. Showed the cleaning lady and after she cleaned the room it was definitely less , but still there. The hotel offered to change rooms, but we had family staying there and those rooms were about the same. Biggest problem I had was when requesting a taxi to the airport. Was told by the concierge guy that with three suitcases we needed a maxi taxi at a cost of $65.00. The rest of the family with three suitcases left a day earlier in a regular taxi and paid $35.00. Definitely feel ripped off by that move by the concierge and very disappointed that a Singapore hotel would do that. Definitely reconsidering any future stays there.
Stayed 5 nights in Dec 2023
Response from Holiday Inn Singapore Orchard City Centre on 19 Dec 2023
Dear Brent,Thank you for taking the time to provide feedback about your experience. We are terribly sorry for the experience you have had and would like to apologise to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. It is never our intention for any of our guests to stay in a room that is not comfortable and we would like to assure you that the issues have been addressed with the departments concerned. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Once again, thank you for your constructive feedback and the opportunity to improve our services.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

6/10 Okay

Esther

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn Singapore Orchard City Centre on 28 Dec 2023
Dear Esther,Thank you for sharing your rating and we hope to welcome you again.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Sugan

Stayed 6 nights in Dec 2023
Response from HISOCC on 8 Jan 2024
Dear Sugan,Thank you for the time to share your 5 / 5 review. We appreciate your high rating and it is certainly a motivation to work harder. We look forward to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Belliappa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of four (children are 10 & 8) and got a room with two double beds. Room was great and comfortable. Enjoyed using the gym and pool (pool area is awesome) Hotel is located just off Orchard Road with plenty of restaurants and shopping. Also close to the MRT so getting smarting Singapore is easy. Will stay here again.
Stayed 3 nights in Dec 2023
Response from HISOCC on 18 Dec 2023
Dear Bellippa,Thank you for the perfect 5 star review!. We are happy to read that you and your lovely family enjoyed your stay with us. Thank you again for the kind comments and we look forward to welcome you again.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

TAYYAB

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good
Stayed 5 nights in Dec 2023
Response from HISOCC on 18 Dec 2023
Dear TAYYAB,Thank you for the perfect 5 star review and the kind comments. We hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from HISOCC on 11 Dec 2023
Dear Christopher,Thank you for the perfect 10 review! We are glad you've enjoyed your stay and we look forward to see you again.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been using this hotel for over 32 years, always good to make a return visit.
Stayed 1 night in Dec 2023
Response from HISOCC on 6 Dec 2023
Dear William,We are very happy to hear that you had enjoyed your stay again. We look forward to your next visit to your home away from home!Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Erlenda

Stayed 4 nights in Oct 2023
Response from HISOCC on 15 Nov 2023
Dear Erlanda,Thank you for taking the time to tell us about your experience at Holiday Inn Singapore Orchard City Centre. We appreciate the perfect 10 score and we are glad that you have enjoyed your stay! We hope to welcome you again soon. Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

6/10 Okay

Wilfred

Business traveller
Stayed 3 nights in Nov 2023
Response from HISOCC on 12 Nov 2023
Dear Wilfred,Thank you for sharing your ratings.Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

8/10 Good

Wilfred

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from HISOCC on 12 Nov 2023
Dear wilfred,It's great to know you've enjyoyed your stay. Thank you for your kind reviewand we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Holiday Inn Singapore Orchard City Centre on 7 Nov 2023
Dear Samir,Thank you for the perfect 10 score review. We are glad that you've had a great experience and we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

6/10 Okay

Kin Hung

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location but the hotel needs to be refurbished.
Stayed 5 nights in Oct 2023
Response from HISOCC on 31 Oct 2023
Dear Kin Hung,Thank you for sharing your feedback. Your comment is important to us as it will help us improve our service and understand our guests' preferences. In our ongoing effort to improve our product and services, the hotel is currently undergoing façade rectification with several general refreshment and maintenance of the building. Opened in 1985, the first IHG hotel in Singapore, the team is working round the clock to make sure this much-beloved hotel is clean, well-maintained with top services to make sure our guests’ feel it’s their home away from home. While the hotel is relatively more mature than the rest, it has certainly been well established and in the hearts and mind for many travellers around the world for its quality, service and great location. Once again thank you for your feedback and we hope to seeing you here again soon. Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

BALASUBRAHMANYAM

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room service. Special mention to Ms. Snow who took care of our room very well.
Stayed 6 nights in Oct 2023
Response from Holiday Inn Singapore Orchard City Centre on 30 Oct 2023
Dear BALASUBRAHMANYAM,Thank you for taking the time to share your comments. We appreciate the perfect 5 star review and we are very happy to hear that you had a great experience here. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the Holiday Inn. The area was fabulous, with shipping and dining options in walking distance. The metro was close. The rooms were clean and the pool was amazing. Staff were super friendly and helpful. We will return here for sure!
Stayed 3 nights in Oct 2023
Response from Holiday Inn Singapore Orchard City Centre on 23 Oct 2023
Dear Kyla,Thank you for taking the time to share your comments and for the perfect 5 star review. We are very happy to hear that you had a great experience here. It is our ongoing effort to provide the best service and great experiences for our guests and your feedback assures us that it’s on the right direction! Thank you once again for the warm remarks and we hope to welcome you again.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Divina Stella

Liked: Cleanliness, staff & service, property conditions & facilities
The place is so clean.The staff are very friendly and accommodating.
Stayed 4 nights in Oct 2023
Response from HISOCC on 16 Oct 2023
Dear Divina Stella,Thank you for the perfect score! On behalf of the team, we wish to thank you very much for your appreciation. Your kind compliment has brought warmth to our day and motivates us to continue delivering outstanding service and exceptional experiences to all our valued guests. We also note on your constructive feedback and we appreciate the opportunity to improve. Thank you once again for the constructive feedback and warm comments. We hope to welcome you again soon.Warm Regards,The Team at Holiday Inn Singapore Orchard City Centre

6/10 Okay

Chung Wah Johnny

Travelled with group
just fine
Stayed 3 nights in Sep 2023
Response from HISOCC on 9 Oct 2023
Dear Chung Wah Johnny,Thank you for taking your time to share your review and we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great buffet breakfast. Pool was under maintenance briefly while we were there so was closed briefly but was nice when it was open and is a nice area. Room was nice and clean. Great hotel for a family stay.
Stayed 5 nights in Sep 2023
Response from Holiday Inn Singapore Orchard City Centre on 9 Oct 2023
Dear Renee,Thank you for sharing your feedback and the 5 star review. We are glad that you've had a great experience and we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre

6/10 Okay

Mingjun

Stayed 3 nights in Oct 2023
Response from Holiday Inn Singapore Orchard City Centre on 9 Oct 2023
Dear Mingjun,Thank you for taking the time to share your feedback and and we hope to see you again soon!Warm Regards,The Team of Holiday Inn Singapore Orchard City Centre