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Reviews of Radisson Collection Hyland Shanghai

4 out of 5
Radisson Collection Hyland Shanghai
505 Nanjing Road East, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 1002 reviews" "
Rating 8 - Good. 390 out of 1002 reviews" "
Rating 6 - Okay. 108 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tu Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to restaurants and shops were great. The breakfast and service were outstanding. The room is a bit outdated but we are still happy overall.
Stayed 3 nights in Apr 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, very well located, comfortable and all around good. Nice breakfast. Daily cleankng in our room was lacking but otherwise it was a good stay
Stayed 5 nights in Apr 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 29 Apr 2024
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. We apology that your experience did not meet your expectations; please allow us to express my sincerest apologies.We strive to provide exceptional service experiences to each customer; your feedback has been relayed to the relevant departments. And we will follow up on your feedback and continuously improve them.We appreciate your sharing your precious opinions, and hope that you will give us the opportunity to serve you again in the future. Sincerely, Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Swee Yan Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location. Though on executive floor, our washroom is very narrow even if it is clean
Stayed 3 nights in Apr 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 28 Apr 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai

6/10 Okay

Yu-ling

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient and easy access to restaurants and public transport
Stayed 5 nights in Apr 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 24 Apr 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Kin Yee Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, safe
Stayed 3 nights in Mar 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 7 Apr 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little bit old fashion & dark …
Stayed 6 nights in Feb 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 2 Apr 2024
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. Please allow us to express my sincerest apologies for not living up to your expectations. Although the hotel has been open for many years, we are always committed to maintaining and updating our facilities. We will continue to improve and strive to improve. We looking forward to your next stay! Sincerely, Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

norma, Cuenca

Stayed 1 night in Mar 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 17 Apr 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Yun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was at 6:30pm, we asked the late stay, and the staff was very nice to offer it to us. Very appreciative!
Stayed 2 nights in Mar 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 27 Mar 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai

4/10 Poor

Daniel

Stayed 1 night in Mar 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 18 Apr 2024
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. We apology that your experience did not meet your expectations; please allow us to express my sincerest apologies.We strive to provide exceptional service experiences to each customer; your feedback has been relayed to the relevant departments. And we will follow up on your feedback and continuously improve them.We appreciate your sharing your precious opinions, and hope that you will give us the opportunity to serve you again in the future. Sincerely, Radisson Collection Hotel, Hyland Shanghai

4/10 Poor

Youli

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest plus of this hotel is the location as you can literally fall out through a side door on level 1 on the bustling Nanjing East road. The view of the bund is outstanding and I love that about the hotel! However, hotel is dated and badly needs a renovation. Worn out toilets, dusty corners in room, musky carpets. Our air conditioning broke one night and we had to change our room at 1.30 am. The beds were comfy and I enjoyed my sleep. The service level was poor as I enjoyed much better services in Marriott in Shanghai. For example, the concierge literally told me curtly at me he could only leave my luggage outside the locked storage as he ran out of space. My Taobao parcels were left on a self-service shelf near the carpark filled with many many other parcels and I had to spent a good amount of time searching for my parcels (I had the experience in Marriott Shanghai where the parcels were sent to my room). The check in process was smooth but the staff was not attentive. The breakfast was mediocre. In summary, I won’t stay here again unless a major renovation takes place.
Stayed 3 nights in Mar 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 25 Mar 2024
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. Please allow us to express my sincerest apologies for not living up to your expectations. Although the hotel has been open for many years, we are always committed to maintaining and updating our facilities.And we will review the service process and retrain our staff, and strive to provide customers with a comfortable experience. We looking forward to your next stay! Sincerely, Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Hotel in the heart of Shanghai - great staff
Stayed 3 nights in Mar 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 25 Mar 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Salah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , good service
Stayed 3 nights in Feb 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 14 Mar 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Kobkiat

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Better to provide daily use amenity
Stayed 4 nights in Mar 2024
Response from Radisson Collection Hotel, Hyland Shanghai on 14 Mar 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Mindy, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked staying this hotel. It’s convenient to come here with a subway line 2 from Pudong airport. It’s one minute that you can get to Nanjing Road for shopping and food.
Stayed 1 night in Feb 2024
Response from Lydia He on 4 Mar 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very close to the metro which made travel from the airport safe and easy. The staff was great with check-in super fast and easy. My room was large and very clean the maids do an excellent job. The elevators are really quick and they have 8 so very little waiting for one. The breakfast was very good with so many food choices. This is a great hotel.
Stayed 3 nights in Feb 2024
Response from Lydia He on 18 Feb 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

ABIGAIL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stone throw away from Nanjing shopping street. 2 metro exit within 5 mins walk. Food and shopping in abundance. We walked to The Bund 3 times during our short 5 days trip.
Stayed 4 nights in Feb 2024
Response from Lydia He on 18 Feb 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

RISAL

Liked: Cleanliness, amenities, property conditions & facilities
Concierge service needs serious improvement; there was one concierge staff who had absolutely no training of his job he did not seem to fit as a Radisson staff please address this issue
Stayed 3 nights in Feb 2024
Response from Lydia He on 18 Feb 2024
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We will review the service process and retrain our staff, and strive to provide customers with a warm and comfortable living environment and warm and caring service.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Khaldoun khaled suleiman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel good location breakfast need to improve
Response from Lydia He on 4 Feb 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Lay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lydia He on 4 Feb 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its sitting on Nanjing Road which was convenient for shopping and dining. Breakfast was just okay. Nothing special and not that delicious. Room was good but no spare outlets to be found. Had to unplug several things for me to use them. Check in and check out was easy and fast. Staff was good as well.
Stayed 2 nights in Jan 2024
Response from Lydia He on 30 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Lei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lydia He on 29 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Nikola

Stayed 1 night in Jan 2024
Response from Lydia He on 25 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location just outside Nanjing road. The breakfast buffet was amazing with a wide variety of food to choose from.
Stayed 5 nights in Jan 2024
Response from Lydia He on 24 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

6/10 Okay

SHANE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on Nanjing road. I’d asked for a taxi to the airport when I checked in and the night before I left I checked to confirm and they said they couldn’t get a hold of one so booked me a car which was a lot more expensive. Still, I got to the airport on time.
Stayed 2 nights in Jan 2024
Response from Lydia He on 23 Jan 2024
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

ERIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Nanjing Road, literally minutes of walk to local eateries and the metro station. The hotel room offers a nice view of Shanghai city including the iconic Oriental Pearl Tower. Room facilities and decor are warm 90s lux style which is enjoyable and welcoming, however a modern refresh on the A/C and items such as high-speed usb charger port would be nice.
Stayed 2 nights in Dec 2023
Response from Lydia He on 15 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Lydia He on 8 Jan 2024
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Wuttichai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The information of front receptor not clear about my rebooking, morning say the re-booking that completed , when evening say sorry rebooking not done . Because I cancel some of plan and another hotel booking.
Stayed 2 nights in Dec 2023
Response from Lydia He on 5 Jan 2024
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

yong huat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Lydia He on 25 Dec 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Vera

Travelled with family
The location of the hotel is superb, directly at the Nanjing East Pedestrian Road. Walking distance to Line 2 and 10 metro station. As for the room and service, it's just average.
Stayed 3 nights in Dec 2023
Response from Lydia He on 15 Dec 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the middle of Nanjing pedestrian Street
Great location, literally on one of the main pedestrian streets in Shanghai. Highly recommended.
Stayed 2 nights in Dec 2023
Response from Lydia He on 11 Dec 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

huey ren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Servicd
The personnel were very helpful
Stayed 3 nights in Dec 2023
Response from Lydia He on 8 Dec 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Aleksandar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at very good location. Food variety for breakfast is big and we will definitely come back for a longer stay.
Stayed 1 night in Dec 2023
Response from Lydia He on 6 Dec 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Branislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used the laundry service, and it was much faster than I expected. Room service was great, too.
Stayed 6 nights in Nov 2023
Response from Lydia He on 29 Nov 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Seng Kung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lydia He on 23 Nov 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous place, really modern and right on the biggest shopping street in Shanghai! I loved it! X
Stayed 3 nights in Nov 2023
Response from Lydia He on 20 Nov 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Suraj

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great location for holiday
It’s a great location, but people could be a little more friendly at the reception. Good breakfast, clean rooms.
Stayed 2 nights in Oct 2023
Response from Lydia He on 4 Nov 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

6/10 Okay

Tay

Disliked: Property conditions & facilities, room comfort
The hotel room is too dark as the lights are all very dim even though we switch on all the lights and it is difficult for us to work with our computer. Also, we find the mattress is too soft and I had a very bad backache every morning when I get out of the bed.
Stayed 7 nights in Oct 2023
Response from Lydia He on 3 Nov 2023
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Radisson Collection Hotel, Hyland Shanghai

6/10 Okay

Chin kiang

Business traveller
Slightly Disappointed
My short stay of two nights was not that fantastic, I thought it was renovated since new management took over.. the cafe for breakfast was understaffed.. may not stay here in my next visit to Shanghai
Stayed 2 nights in Oct 2023
Response from Lydia He on 24 Oct 2023
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Radisson Collection Hotel, Hyland Shanghai

6/10 Okay

TIMOTHY

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in a great area right on Nanjing Road, so close to shopping etc. The staff are friendly & attentive. It is just a bit run down.
Stayed 5 nights in Sep 2023
Response from Lydia He on 18 Oct 2023
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Toby

Business traveller, Travelled with group
Liked: Cleanliness
It's gettign a bit tired. This was my first time back after four years and nothing really been done to the hotel, apart from changing the name. Have been staying at this hotel for about 12 years and the location is terrific but probably just needs a make over.
Stayed 5 nights in Aug 2023
Response from Lydia He on 18 Oct 2023
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Chi Hao

Stayed 3 nights in Aug 2023
Response from Lydia He on 18 Oct 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this property many times over the years due to its proximity to the Metro
Stayed 1 night in Jul 2023
Response from Lydia He on 18 Oct 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Prakasa, Natick

Stayed 6 nights in Jul 2023
Response from Lydia He on 18 Oct 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Shengzhi kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2023
Response from Daisy on 5 June 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Meying

Stayed 4 nights in May 2023
Response from Daisy on 5 June 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

2/10 Terrible

S

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
Found the staff unfriendly and they didn’t try to help when we asked for information on local areas.
Stayed 2 nights in May 2023
Response from Daisy on 31 May 2023
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Radisson Collection Hotel, Hyland Shanghai

8/10 Good

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Daisy on 31 May 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. We hope your visit will be more pleasant than the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service
Absolutely the best location in downtown Shanghai - close to shops, metro, the Bund
Stayed 2 nights in May 2023
Response from Daisy on 25 May 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Fadi, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent
Stayed 1 night in May 2023
Response from Daisy on 10 May 2023
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai

10/10 Excellent

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for Shanghai downtown
Great hotel in great location. The bost for the price.
Stayed 2 nights in Mar 2023
Response from Daisy on 21 Mar 2023
Dear Piotr,We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Radisson Collection Hotel, Hyland Shanghai