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Reviews of Genting Star Shanghai

3 out of 5
Genting Star Shanghai
No.1102, Zhongshan No.1 Road North, Hongkou District, Shanghai

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 294 reviews" "
Rating 8 - Good. 121 out of 294 reviews" "
Rating 6 - Okay. 102 out of 294 reviews" "
Rating 4 - Poor. 24 out of 294 reviews" "
Rating 2 - Terrible. 12 out of 294 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory overall. Good service and comfortable stay. Restaurants around. Convenient.Bus stop in front of hotel but subway station is far away, need to a bus to a station. We are happy with the stay and shall come back again,
Stayed 6 nights in Nov 2019
Response from Grace.li on 24 Nov 2019
Dear guest, looking forward to coming again, wish a pleasant journey!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a bit outskirt but value for money. Beside has a restaurant quite reasonably price and delicious. Happy with some of the staffs at counter. Male is more friendlier than female.
Stayed 4 nights in Nov 2019
Response from TC on 23 Nov 2019
Dear guest, thank you very much for your good comments on our hotel, we will continue to live up to your good comments.Thank you again for your recognition of the hotel, looking forward to coming again, wish a pleasant journey!

6/10 Okay

qiongtao

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
it is OK for trip. Cheaper
Stayed 14 nights in Sep 2019
Response from ben on 22 Nov 2019
Distinguished guests: thank you for choosing genting star and taking time out of your busy schedule to give us favorable comments.We look forward to seeing you again and wish you a happy life.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 4 nights in May 2019
Response from TC on 20 May 2019
Dear Guest,We Would like to thank you for your recent stay and valuable time in providing your comments

8/10 Good

Don G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getting star shanghai
The room was all I needed there was a restaurant in the hotel where I ate supper . A short walk to metro . T he price for the room was o k .
Stayed 8 nights in Apr 2019
Response from TC on 7 May 2019
It is a great honor to get your feedback, and we will continue to work hard.Looking forward to your coming again, Best wish you happy life

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 19 nights in Jun 2018
Response from TC on 5 July 2018
感谢您选择云顶之星，祝您生活愉快~

8/10 Good

Nathan, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel with decent rooms restaurant on site plus very friendly staff! Enjoyed my stay at genting star
Stayed 10 nights in Mar 2018

8/10 Good

cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come again
I stay there many times. It is the best quality/price hotel in Shanghai. Clean, friendly, calm Garden rooms. Give them a smile and they smile back. The Lady manager speaks English well. Opposite is the Bus to Poeple's Square and there are round the corner convenient stores and eateries. Mc Do and Starbuck are at the 10 minutes Subway Station next to the old Railway expo. Next to the hotel is a wonderful Park.
Stayed 27 nights in Jan 2018

8/10 Good

KOUGH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient!
i stay there because i really don't want to travel about 6 hours to and from rehearsals from one day to the next; therefore, it's convenient!
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
It's Just So-So
The bad things are small room, smelling terrible in a no-window standard room, wifi signal is not stable, housekeeping is not professional. Good things include relatively good location and big bed.

6/10 Okay

MARIO

value for money
Old hotel, small rooms, staff was ok, but in general it looks like a backpacker hostel. The area is a bit away from everything also, not the kind of place id come back to, but it was very cheap, no complains there

6/10 Okay

Tom

Disliked: Property conditions & facilities, room comfort
This hotel is only so-so overall
The standard room without window has some unpleasant smell. The room is pretty small but with a big bed, which is a positive characteristic. It's not difficult to find this hotel. The location of the hotel is good. But you can't expect this hotel a very nice place with good service. It's just so-so.

4/10 Poor

chaiyos

Disliked: Staff & service, property conditions & facilities
very strong smell of cigarette in lobby and elevator. Staff can hardly understand English. It s pretty far away from city centre and train station. I was pretty satisfied with the room though.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Well-located but the cleanliness is disappointing
Very noisy and Chinese people smoke in the halls, elevator, stair, etc...

6/10 Okay

Verified traveller

Liked: Cleanliness
Unknown Noises
The room for me is on the third floor.. Although the room faces the residence community instead of the busy road, there are still some unknown noises. Maybe, the situation would be better, if on the higher floors. Staying here, convenient transportation should be marked. Bus stop just near the hotel's front door, and the Dabaishu metro station is no more than ten minutes away on foot (but you need to know how to go across a residence block).

2/10 Terrible

mark, d

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad location..bad hotel
the room was dirty although the linen seemed clean. Basic facilities but damp and dirty rooms. Location was awful

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rating for three start is no propriety
Rating for three start is no propriety however the discounted price is just about to match to what received.

4/10 Poor

vivian, US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Below average
The staffs from the hotel was nice. Everyday your room will be cleaned. The price is good, but the condition of the hotel is very bad. You can smell smoking from your room almost everyday. The room condition is old. The bed is horrible. The mattress is so hard. You can feel you just sleep on the ion springs. The air condition is loud. I personally won't stay in this hotel anymore.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
they were nice!
i needed a better place to stay rather than a hotel that had mold and was unclean. this was cool!

4/10 Poor

PHELLY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

don, Maple ridge b.c. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai vacation
I just spent the night there and was gone all day so it was all I needed.The room was clean and the staff were good .No problams.

8/10 Good

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay there again
good value for money, the only problem if you're going to stay out passed 10 o'clock you might have to consider getting a cab back...

8/10 Good

Verified traveller

Disliked: Room comfort
Private room cheaper than a dorm in youth hostel
Employees was not nice, they were always talking in chinese and laughing plus they don't speak english. It was a little bit far from the bund but the room was clean and hotel easy to find. I had a discount for the double bed room and I think it was a good quality/price deal even if mattress was not so comfy.

6/10 Okay

Verified traveller

Cheap hotel
Clean and comfort hotel with cheap rate. Near MRT station and bus stop in front hotel..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close to METRO SHANGHAI station
Hotel location is close to bus stop and MRT station.. Daibashu line 3 station maybe less than 10min by walk, very easy to find this hotel Turn right from exit 1 and walk along corner street. If you wanna go Nanjing road, you can use bus no 537 in front hotel. Room is clean, and comfort with cheap rate..

4/10 Poor

CLIFF JOHNY, Shanghai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getting worse by the day!!
Had a good reception, but was very disappointed with the Wi-fi. Ended up giving up on connecting to the internet!!! The room is badly cleaned!! Would be nice if the cleaner spends over 5 minutes and do a proper job, instead of giving the floor a quick mop. The latter having been used in all the previous rooms on the floor and not washed in between I suppose leaving the room with a stinky cigarette smell.

6/10 Okay

Nadine, Brooklyn, New York

Liked: Property conditions & facilities
Affordable Living
For the value it was good. It was very assessible to local transportation.

8/10 Good

Verified traveller

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
clean comfortable rooms and met most expectations, however the morning of my checkout i asked the front desk attendant to call me a cab. He said he would so i stood around for a half an hour before asking him how long it would be. He had never called me a cab and told me if i wanted one i had to get it myself.

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jason, Toronto

Cheap price
In middle of October, I still suffered bite from mosquito, Ceiling crack with yellow sting duo to roof leaking. Bath towel is very old. All of these need improved.

8/10 Good

zach, des moines

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty nice and simple really good neighbor hood
Love the place around this hotel. Pretty nice cheap food that's delicious

8/10 Good

Yi-Hsun, Burlington

Liked: Room comfort
Will stay here again
It's an economic place,so I don't have much expectation for its hotel condition and service, it turned out to be okay though. My friends are in Hong-Ko; otherwise, there is not much to see in the area. The neighborhood is not bad.

2/10 Terrible

Shane, Dublin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel experience
We chose this hotel on the basis of it being listed on the Hotels.com "Favourite" list for Shanghai. The fact that the address provided was over a kilometer from the hotel is actually situated would make me question how they can stand over this tag We attempted phoning the hotel to get the correct address, only to find that none of the hotel staff spoke a word of English. I don't feel it's unreasonable to expect a basic level of English for a hotel catering to international guests. Certainly enough so that guests can actually locate the hotel! Once we had actually found the hotel we found ourselves in a non-smoking room which ironically stank of cigarette smoke, no functioning air-conditioning, springs protruding from the mattress, plaster falling from the walls, curtains covered in mold, a filthy shower, the hallway outside our room flooded and countless other problems too numerous to list. The sole positive I can say about the hotel was good wifi, which allowed us to immediately book into another hotel and end our stay here not a minute too soon. I'll chalk this down as as a lesson in getting what you pay for. Having said that, I wouldn't recommend this hotel at any price. In fact I'd need to be paid to stay there again. Do not consider staying unless extremely desparate!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Decent for a short stay. Quite a walk to the nearest subway. Room's cleanliness and comfort are a 4 out of 10.

6/10 Okay

Rogerio, London

Disliked: Staff & service, property conditions & facilities
Regular to poor, but ok given price
Hotel needs renovation. Room is much smaller than it looks in the pictures. No one speaks English! Still an acceptable budget hotel... Not far from metro station.

4/10 Poor

kenni, vallejo, ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good.
According to the staff, WI fi only works in certain rooms. That's why I was changed rooms the first time. The a/c malfunctioned and started shooting out ice chips then leaking water where my head was minutes earlier. When the manager came to check out the issue, he pulled the curtin back where there was mold. He took the filters out of the a/c and promptly cleaned them in my shower, all bad. I packed my bags and left.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Fine low budget hotel
Not much to do around the area by foot. Still, close to Daibashu metro, witch is pretty central. It's a low budget but very fine hotel for the price. Not one complaint. My complaint is about Shanghai in general where you can't escape men smoking EVERYWHERE! From restaurants to elevators.. And they drive like retards. Look both ways DURING crossing.. I went for many reasons, but Shanghai isn't really impressive and is not a vacation destination. Shanghai like HongKong and China in general can't hold a candle to the insanely wonderful Thailand and Japan..

6/10 Okay

yun il, korea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean, comfortable but service.....
Room is clean and comfortable. Location is not so far from the main attraction. It takes 30 minutes by metro. But service is not so good. They couldn't check my booking so I was standing there for 30-40 minutes and they never said sorry. So I should complain them to get a room which I didn't like to do. Finally I got a room but the view was dirty dump ( thought they should give me better room as they couldn't check my booking). It was really disappointed.

10/10 Excellent

Dr MAK, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay at!
-Easy to locate from the nearby subway Daibashu station -Inroom wifi -nice and clean room -washrooms were maintained nicely

6/10 Okay

Laowai, Munich, Germany

Disliked: Property conditions & facilities, room comfort
Decent hotel: You get what you pay for
I spent a total of three weeks at the Genting Star over a period of a few months. The staff at reception were friendly and spoke very, very basic English - which made check-in easier. Getting any information beyond these formalities was impossible, however. The rooms were basic but clean. The beds and pillows were quite hard and unaccommodating by western standards. They provided towels which had been cut in half, which I found funny. The WiFi worked intermittently and by the end I had trouble using it at all. But the biggest problem was the hordes of screaming people at almost all hours - I was awoken many times and it would often persist into the later morning. It happened so many times, if there were a night unpunctuated by loud yelling, I would count it as a blessing. However, it is not a bad hotel and the price is pretty hard to beat. So if you're looking for very basic accommodation in the northern Hongkou district, then the Genting Star is probably your best bet.

8/10 Good

Ben, York

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, good hotel - meets all your needs
In terms of value for money this hotel is excellent. It's outside of central Shanghai, but is very close to the metro station which makes it ideal for those who are on a budget. Location is one of its major plus points (read an earlier review for accurate and easy to follow directions). Hotel itself is nice, relatively modern. Rooms are reasonably sized and come with everything you need including air conditioning, cable TV and toiletries. Bathroom is nice, good quality shower with hot water every morning. Staff speak only a little English, but that made no difference to my journey as I was only there for three days. Restaurant attached serves some slightly over-priced food, bit is of good quality. Would recommend for international tourists fortunate enough to be able to visit.

4/10 Poor

Peng, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
low
Poor small Room , no slippers , no tooth brushes , broken towels with hair .

4/10 Poor

Edward, Thomson

Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly maintained facilities, difficult to locate
difficult to locate after exiting from metro. room has a smell. staff entered room despite being granted extended (1hour) checkout

4/10 Poor

William, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception is terrible.
Hotel turned out good value,BUT reception is terrible.They tried to give me a lesser room than booked & paid for. They were downright aggressive. When checking in at midnight I did not need that.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cheap hotel near a Metro stop if you're not fussy
The hotel is good value for money and appears to be popular with young non-Chinese student travelers. I stayed in the cheapest window-less room. There is a shampoo dispenser in the shower cubicle, but you will need to bring your own soap or buy it in the hotel shop (open 24 hours). The hotel is well maintained, although the wallpaper in the bedroom was peeling away a bit and some of the corridors smelled of cigarette smoke. The free Wi-Fi is reasonably fast. The staff were very efficient and were nice enough to check me in three hours early (around 11am) without charging me for an extra day. I spoke Chinese to them so can't attest to their English ability, but judging by all the non-Chinese guests, it shouldn't be a problem if you don't speak the local language. The hotel's not in the town center, but you're only 5-10 mins' walk from the nearest Metro stop (Dabaishu on Line 3), and from there about 30-45 mins from downtown. There are some good cheap places to eat nearby, including a halal noodle shop, and you're 30 mins' walk (or 10 mins' bus) from some of China's premier colleges (Tongji, Fudan, etc), and the Wujiaochang district, which is a popular student hangout. All in all, it's an excellent choice if 1) money's tight, 2) you need to be near the Metro, 3) you don't plan to spend too much time in your room and 4) you're easy-going about random things happening, like seeing business cards advertising "massage" get shoved under your door.

6/10 Okay

Verified traveller

Good
Good