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Reviews of Baolong Hotel Shanghai

4 out of 5
Baolong Hotel Shanghai
180 Yixian Road, Shanghai, Shanghai

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 56 reviews" "
Rating 8 - Good. 29 out of 56 reviews" "
Rating 6 - Okay. 9 out of 56 reviews" "
Rating 4 - Poor. 3 out of 56 reviews" "
Rating 2 - Terrible. 0 out of 56 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

SK, CA, US

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, Location is about 20 min taxi drive to Bund (about 7.00 USD) Breakfast very poor compare to other hotels and for that level of accommodations.
Stayed 1 night in Nov 2019

8/10 Good

mike, california

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beds and pillows were always great. in room water filter was helpful.the buffet breakfast was excellent.the staff was always very helpful calling taxis and guidance with directions
Stayed 2 nights in Sep 2019
Response from Guest Service Manager on 12 Sept 2019
Dear guest, We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Choose this place cause it was near to my client office. Overall, room was nice and everything is great. Nothing much to complaint about. We enjoy the stay
Stayed 3 nights in Jun 2019
Response from GSM RAY on 7 July 2019
Dear Guest We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and,but a bit old, needs new paint job.
Stayed 2 nights in Apr 2019
Response from Guest Service Manager on 19 Apr 2019
Dear Guest: Thank you for taking the time to tell us about your experience at Shanghai Baolong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Shanghai Baolong Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for visiting Fudan University
We picked this hotel because we wanted to be close a Fudan University as we were visiting there. It is a very good location for that, being 10 minutes walk from the accommodation blocks, and 20 minutes from the main campus. The hotel itself is located close to a main highway, so taxis are easy to pick up, and Jiangwan Town Metro station on Line 3 is about 10 minutes walk - from here it's about 30 - 40 minutes to downtown Shanghai (with couple of changes). We had a standard double room - it was well-appointed - very large and comfortable bed, bathroom with bath and separate (and powerful) walk-in shower, filtered water-tap for drinking water, room safe, fridge/mini-bar, wi-fi. Daily housekeeping was very flexible depending on when we wanted to leave room each day, and once when we had issue with toilet not flushing properly, it was fixed very quickly. The decor in the room was getting a bit tired - some of wallpaper was starting to peel a little, but this was cosmetic. Our party had 2 rooms, and one did pick up quite a lot of noise from the highway outside. I used the gym regularly - it was well-equipped - cardio, resistance machines, free weights, all in good working order, and separate work-out area. For swimming pool, you have to wear a cap. Hotel is not city centre location, and is not near famous sites (other than Fudan) but that wasn't what we wanted. We only used restaurant once for breakfast - mix of Chinese cuisine, and Chinese-style Western.
Stayed 19 nights in Dec 2018

6/10 Okay

Sean, Singapore

Disliked: Staff & service
The staffs are very rude and unwilling to help
The staffs are rude and very unhelpful. We need to register a local phone to receive a password in order to activate the internet access. But the staff especially the manager was not willing to help and ask me to get a local pre-paid card.
Stayed 2 nights in Aug 2018

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2017

4/10 Poor

Tina, Bangkok

Liked: Staff & service
Very nice staff, but no Internet to speak of
The hotel was clean and nice, and the staff were great...but the internet was a hot mess. I do understand China can have connectivity issues, but I've traveled extensively for business here and never run into anything this bad in a major city. The speed was pretty close to dial-up, and every now and then the connection would go down without warning. I had to wait minutes for websites to load, and then sometimes the connection would drop. On Saturday, I was simply told "the Internet is not working any more." As someone who works online, it was frustrating. Definitely not the best hotel choice if you are a business traveler dependent on wifi. If you don't care about wifi, though, the hotel is very pleasant and the staff are lovely.

6/10 Okay

Man wing, Vancouver

Liked: Staff & service
Hotel room is little old,customer service staff is friendly, buffet breakfast restaurant clean and food have so many choice. If you choice this hotel ,you may feel some smoke by illegal smoker in hotel.

10/10 Excellent

Caroline, Ghana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
It was good. Needed a day to get away and just relax. I enjoyed my day there. Great gym!

4/10 Poor

Jitendre, Singapore

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good location but can be duped
Hotel nicely furnished, good buffet spread. Room service at snail pace, standard waiting time 40 mins !!! My second visit, I booked Deluxe but they gave me superior room (cheaper and smaller than Deluxe), the answer was that room prices have gone up !!!! Wanted to cancel booking, but internet booking cancellation is a lot tedious that I imagined.

8/10 Good

khalid, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Good 20 minutes drive to nanjing street and 15 min walk to metro station.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in reasonably priced Shanghai Hotel
Very enjoyable stay, staff very helpful and quick to assist when I complained that I was smelling cigarette smoke in my room. Good choice at breakfast Buffett but the best is afternoon tea in the lounge area. You realise what a great idea it is to ban smoking in public areas, China might have to try it out ! Fun and friendly pianist and singer duo playing the lounge area several evenings.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Chris, London

Disliked: Cleanliness, staff & service
Ok, but not as smart as it used to be.
This is the second time I have stayed at the Grand Mercure Baolong, and I found it to be less enjoyable than before. Having booked the same standard of room on the same floor as last time, also for 10 days. I was disappointed that the decor was shabby: the carpet was old and stained and the wallpaper also looked damp, the wood furniture was all chipped and scuffed and the bathroom tiles were poorly painted over. They were also unable to honour my booking of a double bed, requiring me to put up with 2 single, but comfortable, beds. The staff do not seem to have any English or other languages and the only the one concierge with some skill in English was in very high demand. The staff were surly and unwilling to be particularly helpful, the only relief being the one friendly person in the shop, who also didn't speak any English. The lobby lounge insists that even resident hotel guests order over-priced drinks, even if guests are merely waiting to be collected -the lobby has very few waiting-seats for such a large hotel. The road noise on the Yixian Elevated Road side of the hotel is quite noticeable and doesn't abate much at night, and rooms on the other side suffer from a loud half-hour reveille from the army barracks at 07:30 every morning, about which guests are not warned.

10/10 Excellent

James, Albury NSW 2640, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Good hotel, good service & good food. Would stay again

6/10 Okay

craig, pretoria

Liked: Room comfort
The Baolong
Our stay in the Baolong was ordinary , nothing over the top , no staff went out of their way to impress us . The neighborhood was not bad , not too far from subway , generally friendly .

8/10 Good

ProfesionalC, Tampa, FL, USA

Liked: Cleanliness, staff & service, room comfort
I Loved this Hotel !
I recommended my friends to go to this hotel. It has very good service and this hotel is close to everything.

10/10 Excellent

A, Denver, Co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Max. Comfort. A little far from the Bund.
It is a little north and no subways close to that area, but the rooms were what you expect a 5 star hotel to be. The building is a little old but worth the price you pay. The restroom/ shower is perfect. And the bed makes you turn off the alarm and take another hour of sleep.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
It's OK, but...
In general, I'm happy and satisfied with my choice. Room was clean and well-furnished. There are a plenty of pillows, perfect bed, flexible AC, nice bathroom with a bathrobes, more-than-enough towels and many accessories. Water pool and GYM are good and well-equipped. Breakfast was OK with little Chinese accent, but acceptable. Hotel is not too far from metro and stay close to bus station with a lot of buses, going everywhere even after midnight (you know, metro is being closed in Shanghai after 10pm). The only PROBLEM was privacy. Even if you place "Do Not Disturb" sign on your door the cleaning-girls will try to make-up your room, calling via phone and knocking your door. It's amazing and unacceptaple. I want to sleep, and "not to sleep" and I don't want to be dirturbed by service.

8/10 Good

TAO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
上海の老舗ホテルで、幼い頃から利用した事があって、スタッフの対応は上海レベルに合わせ、高いです
Stayed 2 nights in Apr 2024

10/10 Excellent

SAYAKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4泊5日させて頂きました。キングサイズベッド1台の30平米の部屋に泊まりました。 思ってたより部屋は広く開放感あり、広くてゆったりできる椅子、デスクなどありました。7階だったので眺望もよく、道路に近いですがそこまで音は気になりませんでした。 移動手段はタクシーだったので、電車は一切利用しませんでした。最寄り駅からは恐らく歩いて行けるかと思いますが、上海はタクシーも比較的安いので、交通手段はタクシーがオススメです。 部屋の防音もしっかりしてたので隣の部屋の音は全く気になりませんでした。しかし、朝に廊下の掃除の音、他宿泊者の声が玄関から少し聞こえました。早起きしてモーニング行くのがオススメです。 冷蔵庫や全身鏡、クローゼット、テレビ、ルームシューズ、バスローブも部屋にあります。バスローブでいいのであればパジャマをわざわざ持っていく必要はありません。 お風呂はカーテンで仕切れるバスタブ、向かい側にガラスドアで水が撥ねないよう設計された個室シャワールームがありました。 私はシャワールームしか利用してませんが、バスタブ利用の場合お湯が溢れて床がびちゃびちゃになる可能性があると思います。 また、寝室とお風呂の間の壁がガラス張りになっており、丸見えになってしまい少しプライバシーが…と思いましたが、寝室側からちゃんとロールカーテンで仕切ることができたので一安心です。 洗面所はアメリカンセパレートになっており、大きめの洗面台、隣にトイレがありました。トイレも清潔でよかったです。 アメニティは飲料水2本、シャンプー、リンス、ボディソープやハンドソープ等がありました。コップは置いてあります。歯ブラシ(歯磨き粉付き)はフロントでチェックインの際に貰えました。アメニティが足りなくなったらフロントに電話すれば気軽に貰えます。シャンプー、リンスは日本で使っている物を持って行ったので髪質に合うかは分かりません。気になるようでしたらホテルのものは使わず持参がいいと思います。 ベッドメイキングも毎日してくれたのでとても気持ちよく過ごすことが出来ました。また、有料ですがクリーニングサービスもありますので、旅行から帰ったあとも自宅で洗濯する手間が省けました。 窓の遮光カーテンがしっかりした生地で、朝でも気づかないくらい真っ暗でした。 ジムや屋内プールもあるみたいですが、時間が足りなく利用出来なかったので、また今度利用したいと思います。 上海の中心部からもアクセス抜群で遊びにたくさん行ける立地なので、オススメです。 タクシー移動がメインだったのでホテル周辺で歩いて行ける飲食店は利用しませんでした。ホテルの最寄り駅付近に飲食店がたくさん並んでいるイメージでした。 フロントの方も対応も良く、ロビーがとても広くて開放感もあり、部屋も綺麗なので申し分ない素敵なホテルでした！もっとたくさんホテルで時間過ごしたかったです。 とても気持ち良く過ごせました。良き上海旅行でした。またご利用したいと思います。
Stayed 4 nights in Jan 2024

8/10 Good

TAKAO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Shoko

Stayed 6 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
部屋が裏側に面し、室外機の音が聞こえて、安眠を妨げるので、クレームを入れて 表向きの部屋に変更してもらいました！ 部屋はツインでバスタブ付だがお湯が溜める詮が分からない！
Stayed 6 nights in Sep 2019
Response from Guest Service Manager on 26 Sept 2019
Dear guest, We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Manager

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Guest Service Manager on 26 Sept 2019
Dear guest, We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Manager

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもよかったです。
Stayed 6 nights in Jun 2019
Response from Guest Service Manager on 17 June 2019
Dear Guest: Thank you for taking the time to tell us about your experience at Shanghai Baolong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Shanghai Baolong Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from 上海宝隆宾馆客户关系经理 on 3 May 2019
尊敬的宾客：感谢您的光临以及给予的评价，客人的满意是我们追求的目标，我们会继续努力不断提高综合服务品质，真诚地期待您的再次光临。祝您：身体健康，工作顺利，阖家幸福!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Guest Service Manager on 19 Apr 2019
Dear Guest: We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

KA IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
總體滿意
能保持水準，但沒送早餐，設備也看得出有點舊，總體是滿意的
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Camilla Strandbæk

Liked: Staff & service
Stayed 3 nights in Jul 2018
Response from Jenny on 2 Aug 2018
谢谢您的入住，期待您下次光临。

8/10 Good

リトルベア, 日本

Liked: Cleanliness, staff & service, room comfort
地下鉄の駅まで１キロぐらいです。タクシーが安いので移動には不便は感じない。部屋はダブルベット、ソハー、机、シャワー バスタブ別 トイレに洗面台 アミニティも一通りあります。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JING, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルは良かった！
サービス、清潔度など、良かった！ 周辺に何もなく、ちょっと不便！

8/10 Good

Hiro, 広島市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
上海リピーターの方、もう一つの上海を楽しみたい方にお勧め
ホテルの客室は清潔に保たれており、広さも十分にある。また、ライトはセンスがいいものを使っている。また、好みに応じて調節できるよう工夫がされているのがいい。朝、新聞を持ってきてくれるのも良かった。フロントなどで英語が通じスタッフの対応も良かった。ただ、インターネットの無線ランは無料ではあるがもう少しスピードがほしい。　　ホテルから一番近い駅のJiangwan Townまでは歩いて15分程度かかるが、具が様々な肉まんや各種の鳥焼き、ホー、エビ料理、火鍋の専門店、中国スイーツのお店、目の前で焼いてくれる中国風クレープのお店等々、小さなお店がたくさん軒を連ねており、見ているだけでも飽きない。朝、通勤される方が人気店には列をなしていた。お勧めは「？歌串舞老成都串串」の火鍋、中国風クレープ。

6/10 Okay

TAYEB, algérie

Acceptable
Agréable, sauf pour la restauration où il n'y a pas grand choix.

10/10 Excellent

SUKE

Liked: Cleanliness, property conditions & facilities, room comfort
ホテル綺麗です。
ホテルは綺麗です。浦東空港から遠いのが難点。中国国内移動を宿泊後にするなら、虹橋空港をお勧めします。

8/10 Good

TAYEB, algérie

Liked: Cleanliness, staff & service, property conditions & facilities
sympa
agréable

8/10 Good

TAYEB, algérie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon
agréable

8/10 Good

タマゴ, 一人

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
概ね満足
部屋も広く清潔で一人から家族連れまで問題なく利用できる。Wi-Fiも各部屋で使えるが、やや電波の弱いのが難（泊まった部屋以外については分からない）

8/10 Good

通りすがりの人, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良かったです
不便な場所なのでタクシーを使うべきです。ホテルも古さを感じさせますが、ハウスキーピングがまめにご用聞きに来るなど、中国では珍しく気遣いを感じさせます。費用の割には快適に過ごせるホテルだと思います。

8/10 Good

Hjørdis Cappelen, Trondheim, Norway

Liked: Cleanliness, room comfort
Meget godt fornøyd med hotellet.Rent og hyggelig. Vi deltok på en konferanse som ble holdt på dette hotellet og det gjorde det spesielt enkelt. En stor fordel for oss som ikke er kjent at man kunne velge mellom flere spisesteder på hotellet.Det var litt vanskelig å kommunisere med personalet siden de ikke kunne engelsk.Ellers hadde det vært lurt med et kart som viste hotellet i forhold til severdigheter og i tillegg opplysninger om hvordan vi kom oss til hurtigtoget til flyplassen.

6/10 Okay

avalouer, France

Liked: Room comfort
hotel correct
hotel correct chambre relativement propre. niveau sanitaire de la piscine moyen. petit déjeuner unnpeu cher pour la qualité personnel parfous un.peu rexhignant qui pretend ne pas parker anglais pour éviter de reglet le pb (assez récurent en Chine)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地条件以外、ゆったりとした申し分のないホテル
フロントの従業員は皆英語が話せ、接客も丁寧でした。広くて清潔感のあるロビーと、広くて快適な部屋は非常に好印象です。両替の機械も設置しており現地通貨が簡単に得られるのもポイントが高いです。レストランの朝食も満足の行く味でした。ただ、周辺にこれといった観光スポットが無いのが残念。地下鉄の駅からも道は一本まっすぐ行くだけですが、１０分程かかり、スーツケースをひきながらだと少し大変でした。でも、全体的には満足の行くホテルでした。

6/10 Okay

tabito, Germany

Liked: Cleanliness, property conditions & facilities, room comfort
快適なベッド

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Frischknecht

Liked: Cleanliness, room comfort