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Reviews of Villa Mataano

3 out of 5
Villa Mataano
JL Alamanda 8B, Green Valley, Senggigi, Lombok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 41 reviews" "
Rating 8 - Good. 10 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 3 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's as shown, lovely family run business, great value and far enough away from the strip to be very peaceful and relaxing.
Stayed 3 nights in Apr 2023

8/10 Good

NELSON

Liked: Staff & service
Good
Overall pretty good! Friendly staff and good facilities. The room was not as clean as one would expect but nothing scandalous.
Stayed 1 night in Nov 2022
Response from VM on 2 Dec 2022
Thank you for your feedback and your visit!

6/10 Okay

jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Pool needs work had to move to another room due to mold
Stayed 2 nights in Mar 2020
Response from v on 19 June 2020
Thanks for your review. Pool was in the middle of routine deep clean at the time. Mold has been cleared up. Thanks for your stay

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from VM on 16 Nov 2019
Thanks Edgar! Hope to see you again!

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good stay
Friendly staff and polite owner, quite location, fantastic deluxe room with tv and many channels, delicious breakfast.They have tours and scooters for rent with reasonable prices. If you see the cat coming through the hotel please pamper him is very lovely. Highly recommended this place.
Stayed 1 night in Oct 2019
Response from VM on 9 Nov 2019
Thank you so much for your review! We are happy that you enjoyed your stay at Villa Mataano.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2019
Response from vm on 17 Sept 2019
Thank you!

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from vm on 29 Aug 2019
Thanks you!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from VM on 3 May 2019
Thanks for your excellent rating!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, excellent wifi, overall a very pleasant stay
Stayed 3 nights in Apr 2019
Response from vm on 17 May 2019
Thank you so much! We are so glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from j on 27 Jan 2019
Thanks for the great rating!

10/10 Excellent

ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from VM on 10 July 2018
We are glad you enjoyed your stay. Thank you!

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
local senggigi stay.
just a relaxing nite and a swim.
Response from villa mataano on 10 Apr 2018
Thank you for your positive review

10/10 Excellent

Dilip, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with Homely Feeling with Hotel Owners
It was a trip for 4 days 3 nights to Lombok and stay at Villa Maatano. It was really a memorable stay at VM with a great friendly staffs and owners of hotel. But, Overall a Nice Hotel with Good Hospitality and Value for Money. Will stay there again in our Next trip to Lombok!!!
Stayed 3 nights in Dec 2017
Response from reservations on 19 Dec 2017
Thanks for your great review! We certainly enjoyed having you and your family stay with us. Looking forward to see you again.

8/10 Good

Hui Ling, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and away from busy street
Cozy and simple hotel room, nice swimming pool. Nice view of the mountain.
Stayed 1 night in Sep 2017
Response from xo on 15 Nov 2017
Dear Hui Ling, Thank you for your positive review. We enjoyed having you stay at Villa Mataano and hope to see you again!

10/10 Excellent

Steve and Linda, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hill Side Hotel, close to the beach
Lovely New Hotel. Very Villa like. 5 minute walk to the beach and nice restaurants. Staff were excellent. Comfortable King bed. If you are on the upper levels be prepared to walk a lot of stairs.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Lovely staff but bad hotel
The staff are lovely but I did not enjoy my stay here because the room was infested with ants, the television did not work at all, and the room was very noisy - right next to a kitchen with dozens of staff making loud noises early in the morning and I could hear every word they were saying. The location is also not the best.
Response from VM on 10 May 2017
Thank you for your review. The staff appreciates your compliments. The ant problem is seasonal and has already ended. The TV is working fine now. We have a two or three staff working breakfast in the mornings. Sometimes they like to joke around a bit loudly. I apologize for this and will remind them to tone it down. We hope to have you visit again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mixed Feelings
The hotel is located 20 to 30 minutes from town center. The main problem we had was very weak air conditioning. The unit size is inadequate for the size of the room. The room was large and spacious and had a separate area with bar stools and refrigerator. Ok minimal breakfast. They provided a complimentary afternoon snack. We have mixed feelings. AC was a major issue. The beach is maximum 10 minutes. The property has a swimming pool that we did not use.
Thank you for your detailed review. We always try to address customer issues especially if they are brought to our attention right away. We hope you would consider us again in the future.

10/10 Excellent

Faz M, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Villa!
Had a lovely 3d2n. Room was nice, spacious for 2. Clean. Love the pool view just in the morning, it's a little bit noisy when other guests are occupying the pool, but bearable. Breakfasts were served to our room, which was nice! Location is good. We rented the motorbike to move around. Staffs were friendly. Overall it was a nice stay and would recommend our friends/family to stay here! :)
Day 1 breakfast
Response from VM on 10 May 2017
Thank you for your excellent review. We are happy to hear you had a lovely stay and hope you will visit us again.

10/10 Excellent

Leif, Savannah, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you John
I can't report anything negative about this hotel because there is no negative. Very nice hotel with super clean rooms and a great staff including John that went out his way to make my stay enjoyable. I will definitely choose Villa Mataano again when I go to Lombok in November 2017, I highly recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you John
I can't report anything negative about this hotel because there is no negative. Very nice hotel with super clean rooms and a great staff including John that went out his way to make my stay enjoyable. I will definitely choose Villa Mataano again when I go to Lombok in November 2017, I highly recommend this hotel.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, very friendly staff. Room was very spacious . Every afternoon when we returned to our room they brought an afternoon drink and snack. That was really a really nice surprise. Its located a bit away from things but has a couple of restraunts and the beach with walking distance . Cabs very reasonable.

10/10 Excellent

Briony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
John was really helpful and assisted us in booking taxis/excursions. The staff were very friendly. Great facilities, clean room, tasty breakfast but a little out the way of the main drag so quiet!

10/10 Excellent

Lori-anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and Comfortable
Villa Mataano is a lovely, modern, clean hotel. The service they provide is very organized and consistent. Breakfast is reserved the evening before and served on your balcony at the time you choose - between 7 and 10am. The Hotel provides lovely free snacks and drinks in the afternoon to guests served in your room. The wifi worked perfectly which was great. There were very few English TV channels but the hotel arranged to provide us with a DVD and a wide selection of films. The pool is lovely. The hotel is walking distance to the beach which is long and a great place to watch the sunset. Overall a lovely comfortable stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here while in Senggigi!
The staff and owners of Villa Mataano are fantastic! We loved it so much here, we extended our stay from 3 nights to 7. Highly recommend staying here, it's a short walk into Senggigi. Nice quiet location, our daughter loved the pool, and the afternoon snack & tea each day is a very nice touch. Would definitely stay again.

10/10 Excellent

John Paul, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected hospitality at such a great price!
When we first arrived at Villa Mataano, we've already stayed in a couple of "3-4" stars hotel in Indonesia which really wasn't up to standard. So we weren't really expecting much, but as soon as we checked in, we were greeted with such great hospitality that carried on for our entire stay. Beautiful place, good location to avoid all the noise but yet still be close enough to them. Cheers Villa Mataano! I'll be back soon enough!

8/10 Good

kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect room for a fair price
perfect room for a fair price, stayed the only one day and night, nice little pool all for my self

8/10 Good

Timo

Travelled with partner
Liked: Cleanliness, staff & service
Aamupala oli heikko, paahtoleipä, jääkylmää voita ja kananmuna sekä kahvia. Tuoreista hedelmistä tehty mehu oli hyvä lisuke. Huone tarvitsisi pikkuhiljaa pientä ehostusta. Muuten oikein mukava ja rauhallinen paikka, kiva uima-allas ja muutamat aurinkotuolit. Sijaintina hyvä, kävelymatkan päässä rannalta ja ruokapaikoista. Ystävällinen henkilökunta.
Stayed 13 nights in Mar 2024

10/10 Excellent

Pasi Jaakko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place
Good location, well equipped clean big rooms, nice staff and cute cat.
Stayed 6 nights in Feb 2020
Response from G on 29 Feb 2020
Thanks so much! We were happy to serve you and look forward to your next visit.

10/10 Excellent

Denis, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place quiet nice and clean great pool easy scooter rental in hotel friendly staff and owner would defenetly stay here again
Stayed 3 nights in Feb 2020
Response from DJ on 19 Feb 2020
Thanks Denis

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from vm on 8 July 2019
Thanks for your excellent rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2019
Response from vm on 12 June 2019
Thank you so much!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fint hotel, men bed ikke om ekstra opredning
Fine rummelige værelser med elkedel, køleskab mv. Vi havde booket et værelse til 3 mennesker, men da vi kom frem, var der kun to senge, og hotellet forlangte ekstra betaling for en weekendseng. Den ekstra opredning var af virkelig dårlig kvalitet, så man fik rigtig ondt i ryggen. Det var desuden svært at kommunikere med hotellets personale.
Stayed 2 nights in Apr 2019
Response from VM on 3 May 2019
Thanks for your review. Sorry about the confusion on the room capacity vs. number of beds. We have adjusted the extra person fee so this should not happen again. Best regards!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell
Fint rum, bra utsikt, rent och bra service. Vi är nöjda!
Stayed 1 night in Jan 2019
Response from j on 29 Jan 2019
Thanks for staying with us. Have a great trip!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
Fantastisk personale, nydelig rom og god seng. God mat (jaffels)
Stayed 2 nights in Jul 2018
Response from John on 21 Aug 2018
Thank you for your fantastic review!

10/10 Excellent

EGLI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
It was excellent, value for money Very friendly people, speaking good English, After check in,they offer us fresh juice and cake. They bring the breakfast in your room, with no extra charge
Response from roni on 25 Feb 2018
Thanks so much for your review. We are happy to hear that you enjoyed your stay.

8/10 Good

maria, italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
una notte prima delle gili
bene. ottima struttura . piscina piccola ma curata
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book the basement room
We were given the basement room next to the staff room/kitchen. The walls of the room were dirty and pant was peeling off although the room looked recently renovated in marketing pictures. Hotel is probably OK if you make sure you're staying in the better rooms with terraces. The staff hardly spoke English and service was not personal. Staff brought extra snacks during the day (pancake etc,).
Stayed 2 nights in Jul 2017

10/10 Excellent

jette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Senggigi
This is such a great place to stay in Senggigi. You can easily walk to the beach and places to eat. The service is very welcoming. We enjoyed the pool area and just hanging out on our terrasse which had a great view of the pool and mountains. Every day we got a complimentary snack which was always very delicious. Hosts and staff meet you with a smile and want to make sure everything is fine.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
avslappnat, härligt place
hotellet som jag trivts bäst på under min tid på bali och lombok, härliga bra rum med bra sällskapsytor också. bra läge och nära till det mesta. den mest trevligaaste personalen och två bra pooler att relaxa vid.

10/10 Excellent

Muhammad Afiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our time in Villa Mataano.
The best villa in Lombok for sure. We are enjoying our time in Maatano. The staff are very friendly and the room so comfortable to me. The view from our balcony also beautiful. In the night we all stay outside to enjoy the view. I will stay in Villa Mataano in our next visit for sure.