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Reviews of Santa Caterina Park Hotel

3 out of 5
Santa Caterina Park Hotel
Via della Cisa 3 Traversa, Santa Caterina, Sarzana, SP

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 220 reviews" "
Rating 8 - Good. 97 out of 220 reviews" "
Rating 6 - Okay. 25 out of 220 reviews" "
Rating 4 - Poor. 6 out of 220 reviews" "
Rating 2 - Terrible. 2 out of 220 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Travelled with group
Disliked: Property conditions & facilities
Tired rooms, more like a Motel than a Hotel
Rooms look very tired and old, had a musky smell, some staff lovely, others rude, swimming pool not open, doesn’t open until 1st June, more like a Motel than a Hotel. Breakfast very poor.
Stayed 4 nights in May 2023
Response from Santa Caterina Park Hotel on 12 June 2023
Dear Guest, thank you for leaving a review regarding your experience at our property.We are sorry that your stay did not live up to your expectations, we will take steps to improve ourselves every day, in order to provide a valuable service.We hope you can give us a second chance.Kind Regards, Santa Caterina Park Hotel

8/10 Good

Gabor

Business traveller
Liked: Cleanliness, staff & service
Overall ok
Overall ok. Hotel is a little dated but clean. Breakfast could do with some more hot options. Also, they do not have ironing boards....which isn’t great! I was there for business and I really struggled to iron my shirts on the desk in the room.
Stayed 3 nights in Oct 2020
Response from Staff Hotel on 11 Oct 2020
Dear Sir, thank you for your review. There was probably a misunderstanding. The hotel has an ironing board for the guests. We look forward to welcoming you back. Sincerely

10/10 Excellent

Bert, Scotland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and excellent food. Close to La Spezia and Lerici without the parking hassle.greatplace for a base here
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t recommend to a friend
Pro: the front desk receptionist was very kind and friendly. The pool was nice. We were allowed to park our car there during our trip to Cinque Terra. Con: I very rarely leave negative reviews but this hotel is not an 8.6/10. I always read the reviews and know there are some that people will always complain. The negative reviews are all correct. The bathtub was filthy, there was a shower head but it was at the level of the tub so you couldn’t take a shower. The bed was very firm and the pillows were flat. The restaurant dinner was not fresh or very tasty. We were most frustrated with the taxi service the hotel arranged for us. We traveled to the Sarzana train station from the hotel. It was1.6 miles away. We were charged an extra 12.50 euro for an “outside the city limits fee” it literally was a 5 min taxi ride for 25euro. It’s a scam.
Stayed 1 night in Jul 2019

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Staff Hotel on 24 July 2019
Gentile Ospite, ringraziamo per la preziosa valutazione. Lavoriamo ogni giorno per soddisfare le Vostre aspettative e rendere piacevole il Vostro soggiorno. Aspettiamo un Vostro ritorno!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel. Breakfast could be improved with fresh orange juice.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean facilityand friendly staff . The location was close to where I needed to work.
Stayed 5 nights in Aug 2018

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Staff Hotel on 17 Aug 2018
Grazie mille per la vostra valutazione. Ci auguriamo di potervi accogliere in futuro nella nostra struttura. Cordiali saluti.

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was good. The room could have been a little bigger. Service was very good. The location is difficult if you don't have a car.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to stay in Italia
We loved this Hotel/Resort. The staff was super accommodating esp the ladies that worked at the front counter during the morning and afternoon. Super nice they helped us make some calls to try and arrange a trip since my Italian isn't that good. Also the Lifeguard was super helpful getting us towels the first day we arrived. And one of our favorite employees was the bartender at the pool. He really couldn't have been more helpful and accommodating... And he went out of his way to try and understand my Italian... Also the lady's at breakfast were super nice and friends. And the Lady's that kept the rooms clean were super super exceptional. Our room was always super clean and nice it was impeccable which is really saying something since I was traveling with kids.
Stayed 3 nights in Aug 2017

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Amazing place. Best hotel in Italy for the price
Stayed 1 night in Jun 2017
thank you very much. Happy to have our guests Best Regars

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience generally. It was not like I saw in the pictures. I wasted my money. I need the refund definitely.

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Georges

Liked: Cleanliness, room comfort
Very nice hotel. Pool is lovely. However bit pricy for what it is. Breakfast is very very basic. Not much choice/good choice

8/10 Good

Camillia D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Akif, Coulsdon Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel !!!
Stayed 2 nights at this hotel with my family , whilst visiting Cinque Terre. Free Wifi

8/10 Good

James, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent out-of-the-way hotel
A bit off the beaten path, this was an excellent hotel that we used as a base for getting to La Spezia and exploring Cinque Terre. Not really near any major sites, and the city of Sarzana is nothing to write home about, but we had a nice authentic Italian meal in town, and people are out late socializing. Not a major tourist area so don't expect much English, though the hotel staff were fluent and helpful. Nice choice if you have a car and hotels along the coast are booked up! The pool is also nice, but is only about 4' deep and closes around 7:30pm!

8/10 Good

Frédérick, Edmundston

Liked: Staff & service, property conditions & facilities
Good base for La Spezia if you have a car
Pool is really nice, especially the fact that you can use it pretty much when you want at your own risk when the lifeguard isn't present. I had to have the fridge changed (broken) and the shower unclogged. Breakfast was OK. Plenty of parking space right in front of the lobby. We had a good stay and I would recommend.

8/10 Good

Gary, Mudgee

Liked: Cleanliness, room comfort
Pleasant Stay
We very much enjoyed our stay. The restaurant was fine and breakfast was adequate. We would have scored higher if the toilet in our room worked. The staff fixed it once but this was only temporary.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, away from the busy touristy areas but still within easy reach by car. Visited lerici, the marble mountains, tellaro, Amelia, pisa all an easy drive away. Lovely garden and pool. Helpful staff who spoke English.

10/10 Excellent

Angela, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family stay
Room and bathroom are very comfortable. Nice breakfast room and very good breakfast. The hotel staffs are very nice. Parking is convenience. Walking distance to restaurant and shops.

10/10 Excellent

carl and janet, bham uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel good restaurant and out door pool
Lovely new hotel good free wi fi. Hard to find even with a tom tom post code gave up 10 options and maybe a language thing but we found it hard to find and we travel a lot in Europe. Evening meal on site was very good in a smart restaurant and pool was clean and new. One night stop for us so did not do much local though town looked very nice.

6/10 Okay

GRT5, Phila.,PA

Liked: Cleanliness, staff & service
Poor location for Cinque Terre
The Expedia write up for this hotel is very misleading! It is listed in Le Spezia but it is an hour away from La Spezia and Cinqua Terre! Prior to booking, I should have researched this better, but I was assured by hotel directly that it was a 15 minute train ride to Cinque Terre, However, getting to the train required one bus and two trains which ended up being a 2 hour process.

10/10 Excellent

kumar, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the train station
Great hotel. comfortable and clean. Nice pool and excellent breakfast 10 min by cab from the train station .and another 20 min train ride to cinque terra

6/10 Okay

BJDP, Bend, OR

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
GREAT HOTEL IN SO MANY WAYS
We chose this hotel because of its proximity to Cinque Terre. It is a beautiful, modern hotel with gorgeous grounds and the front desk staff were friendly, warm and helpful. Unfortunately, two of the most important things in a room were lacking...lighting and comfort. The bed was like sleeping on a concrete slab and after a day of hiking Cinque Terre I could have used some memory foam or pillow top or something. The lighting is all overhead which is very modern but horrible in the bathroom for doing makeup. Other than that, it was a nice hotel with a good location. We ate at the pizzeria down the road, recommended by staff and it was terrific. If the hotel added memory foam toppers on the beds and a makeup light in the bathroom, it would rate 4 or 5 stars.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel and staff
Best place we've stayed so far - great friendly, helpful staff, nicely furnished room with quality fittings, great restaurant. Only blemishes were that the pool and jacuzzi are only open from 15th of June!

6/10 Okay

Verified traveller

Disliked: Staff & service

10/10 Excellent

Raymond, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

luigi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig personal rent och snyggt
Stayed 2 nights in Sep 2023
Response from Santa Caterina Park Hotel on 10 Oct 2023
Dear Guest, thank you very much for your review. The Staff was informed of your kind words and this motivate them to improve everyday. Hope to see you soon againKind regards

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfetto come sempre
È gia 2 vokte che ci fermiamo con la famiglia, molto gradevole e personale gentile
Stayed 1 night in Sep 2023
Response from Santa Caterina Park Hotel on 28 Sept 2023
Gentilissimo Roberto, la ringraziamo per la sua gentile recensione. Siamo lieti che abbia apprezzato ogni cosa del nostro Hotel e che lo abbia fatto presente. Il personale è già stato informato delle sue lodevoli parole e ringrazia. Speriamo dunque di poterla riaccogliere nuovamente presto. Cordialmente

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Décevant
Attention : les clients de l'hôtel n'ont pas accès au jardin montré sur les photos, ni à la piscine
Stayed 1 night in Jul 2023
Response from Santa Caterina Park Hotel on 16 Aug 2023
Dear Guest, thank you very much for your review. Unfortunately the pool is not under our business but it is near the Hotel. So if you want to access to it you have to book with the Spa. We hope you will give us another chance and we promise to give to you a better service. Kind regards

10/10 Excellent

Magalie

Stayed 1 night in Jul 2023
Response from Santa Caterina Park Hotel on 16 Aug 2023
Dear Guest, thank you very much for your review. It is very important to us to improve with the feedback of our guests. We hope to see you againKind regards

10/10 Excellent

Sabino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Santa Caterina Park Hotel on 17 May 2023
Gentilissimo Sabino,La ringraziamo per la sua recensione; è molto importante per noi sapere che abbia trovato ciò che cercava nella nostra struttura.Torni presto a trovarci.Cordiali Saluti,Santa Caterina Park Hotel

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Tutto bene
Ottimo albergo, ci siamo stati solo una notte, usufruito della Spa a prezzi economici e molto confortevole, e un ottimo ristorante.
Stayed 1 night in Mar 2023
Response from Santa Caterina Park Hotel on 13 Mar 2023
Gentilissimo Roberto, La ringraziamo per le sue gentili parole dedicate alla nostra struttura e ai servizi. Siamo lieti di sapere che abbia apprezzato il nostro Hotel e ne abbia sottolineato la qualità. Confidiamo nel rivederla presto e di poterle dare nuovamente il bentornato. Cordiali Saluti Santa Caterina Park Hotel

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima qualità prezzo, bella la piscina ma gli orari dovrebbero essere più elastici
Stayed 1 night in Aug 2022
Response from Santa Caterina Park Hotel on 8 Aug 2022
Gentilissima Elena, la ringraziamo innanzitutto per aver lasciato un gentile commento sulla nostra struttura. E' davvero un piacere sapere che la sua esperienza con noi sia stata all'altezza delle sue aspettative. Per quanto riguarda gli orari della piscina, terremo in considerazione il suo suggerimento. Speriamo di poterle dare presto il bentornato a Sarzana. Cordiali saluti, Santa Caterina Park Hotel

10/10 Excellent

Orvel

Liked: Staff & service, property conditions & facilities, room comfort
Fint hotel
Stayed 1 night in Jul 2022
Response from Santa Caterina Park Hotel on 2 Aug 2022
Dear Orvel, We thank you first of all for choosing our Structure and for dedicating some of your precious time to us. It is really a pleasure to read your comment that reserves kind words. We thank you again for your time and we hope to welcome you again to Sarzana. Kind Regards, Santa Caterina Park Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fint hotell med mycket vänlig personal. Pra pool och fint rum.
Stayed 1 night in Jul 2022
Response from Santa Caterina Park Hotel on 28 July 2022
Dear Guest, Thank you for choosing us for your stay and for leaving your nice comment about our structure. It's a pleasure to read such kind words dedicated to the staff and to your experience. We will share your review to our team soon, to encourage them to do better always. We hope to see you next time. Kind Regards Santa Caterina Park Hotel

10/10 Excellent

Markus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Santa Caterina Park Hotel on 25 July 2022
Gentilissimo Markus, La ringraziamo innanzitutto per aver la nostra struttura per il suo soggiorno e per averci dedicato un po’ del suo tempo prezioso. E’ veramente un piacere sapere che abbia apprezzato la nostra accoglienza e tutti i nostri servizi ed abbiamo condiviso immediatamente la sua cortese recensione con tutti i collaboratori per motivarli e ringraziarli per la loro professionalità e dedizione verso la clientela. Speriamo di darLe ancora il benvenuto a Sarzana. Cordiali Saluti, Santa Caterina Park Hotel

10/10 Excellent

Aurélie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel superbe. Le personnel est accueillant. Excellent séjour
Stayed 1 night in Jun 2022
Response from Santa Caterina Park Hotel on 24 June 2022
Cher Madame Aurélie, Nous vous remercions d’avoir pris le temps de partager avec nous, un commentaire sur votre expérience à notre Hôtel. Nous sommes heureux de vous avoir fait passer un agréable séjour dans Sarzana. Vos belles paroles au personnel de service, nous récompensent de nos efforts pour pouvoir offrir un service de valeur. Si vous souhaitez revenir à Sarzana, nous serons heureux de vous accueillir à nouveau. Cordialement, Santa Caterina Park Hotel

6/10 Okay

Lorenzo

Business traveller
Liked: Staff & service
Stayed 1 night in May 2021
Response from Ricevimento on 28 May 2021
Gentile Lorenzo, la ringraziamo vivamente per aver scelto il nostro hotel per il suo soggiorno. Ci rincresce molto se vari dettagli del nostro prodotto non siano stati all'altezza della nostra usuale qualità. Le chiediamo cortesemente di farci sapere in cosa potremmo migliorare, sarà poi nostra premura dedicarci con attenzione alla cura delle mancanze segnalate. Ci auguriamo comunque di avere una nuova occasione per accoglierla al Santa Caterina Park Hotel di Sarzana in futuro. Cordialmente.

8/10 Good

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Beatrix

Disliked: Cleanliness, property conditions & facilities, room comfort
not reliable
Headboard of the bed is enormously stinky, you can’t sleep. Really not reliable. Receptionist just confirmed but couldn’t do anything. This hotel need to get a renovation immediately.
Stayed 1 night in Sep 2020
Response from Staff Hotel on 16 Sept 2020
Dear Guests, we are really sorry for what happened for your bad review. With regard to the headboard of the bed, we are finding that some guests are more sensitive than others and the Management is organizing to replace them. We apologize for not being able to leave you a pleasant memory and we hope to do so in the future. Best regards. The Direction

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2020

8/10 Good

tommaso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fuori dal mondo ma... una buona sorpresa
Personale proattivo ed attento. Ampio parcheggio e buoni servizi, camera nella media, ben igenizzato. Colazione non proprio sfarzosa, per contenuti, nel complesso una buona soluzione, con piscina e diverse soluzioni beauty
Stayed 1 night in Jul 2020

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Nicolas

Liked: Staff & service
Disliked: Room comfort
Chambre pas extraordinaire
J'ai fait une etape dans cette hotel durant mon trajet vers le sud. Je ne peut donc juger que la chambre, etant arrivé à 1h du matin et reparti a 8h. La chambre est propre, mais désuète. Vieille moquette, lit trop dur, coussin pas comfortable, pas de couette, juste un drap. Pas terrible pour le prix.
Stayed 1 night in Jul 2020

4/10 Poor

Anna

Assolutamente niente di che
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Staff Hotel on 29 June 2020
Gentilissimo Cliente, grazie per aver scelto la nostra struttura. Restiamo a completa disposizione nella speranza di averVi ancora nostri graditissimi ospiti. Cordiali saluti.