Outdoor pool, a heated pool, open 7:30 AM to 9:00 PM, pool umbrellas
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Reviews of Dream Inn Santa Cruz

4 out of 5
Dream Inn Santa Cruz
175 W Cliff Dr, Santa Cruz, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1000 reviews" "
Rating 8 - Good. 174 out of 1000 reviews" "
Rating 6 - Okay. 54 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Apollo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The boardwalk, wharf and the beach was walking distance. On site restaurant was very nice to have drinks, breakfast, lunch and dinner. There is a long trail to walk along the property.
Stayed 1 night in May 2024

8/10 Good

Kristine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

J. Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the beach
Stayed 2 nights in May 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly
Stayed 2 nights in May 2024

10/10 Excellent

Leticia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be staying here in the near future
Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff are helpful
Stayed 2 nights in May 2024

10/10 Excellent

Chynna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Vera

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and safe kids friendle
Stayed 1 night in May 2024
Response from Dream Team on 9 May 2024
Dear Vera,Thank you so much for your great review. We love to see that you enjoyed your stay. Our housekeeping team works hard to keep our property sparkling clean. We love kids and are happy that you and your kids felt safe and welcome while you were with us. We hope to see you and your family again soon!Dream Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Dream Team on 9 May 2024
Dear Andrew,Thank you so much for your great review. We hope to see you again soon!Dream Team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a great experience! Ocean views, great rooms and right on the beach!! The staff is wonderful, and it is a short walk to the pier, boardwalk and Pacific avenue. I highly recommend this hotel, above 5 star!
Stayed 1 night in May 2024
Response from Dream Team on 9 May 2024
Dear John,Thank you so much for your above 5 star review! We love to hear that you had a great experience with us and enjoyed the great ocean view rooms! Thank you for the shout out to our wonderful staff! We hope to see you again soon!Dream Team

4/10 Poor

Oscar

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dream Team on 1 May 2024
Dear Oscar,Thank you so much for staying with us. We hope to see you again soon.The Dream Team

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dream Team on 1 May 2024
Dear Megan,Thank you so much for staying with us. We are so happy that you enjoyed your stay. We hope to see you again soon!Dream Team

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service
Pool was not open and under construction.
Stayed 1 night in Apr 2024
Response from Dream Team on 9 May 2024
Dear Judith,Thank you so much for staying with us. Our pool area was under construction to resurface the pool deck. We are please that it is now open for guest use. We hope to see you back to enjoy the new pool deck!Dream Team

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has been great!
Stayed 1 night in Apr 2024
Response from Dream Team on 1 May 2024
Dear Elizabeth,Thank you so much for your great review and the shout out to our great staff! We look forward to seeing you again soon!Dream Team

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This spot was amazing the view was awesome.
Stayed 1 night in Apr 2024
Response from Dream Team on 25 Apr 2024
Dear Jasmine,Thank you so much for your great review. We love that you enjoyed your stay with us and the awesome view! Come back and see us again soon!Dream Team

10/10 Excellent

Kalena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to check in early which was nice as our baby is only 3 months old. Staff are very friendly, knowledgeable & accommodating. The view was amazing and the room as well as hotel is very well maintained. The area is walkable, quiet hotel and wonderful restaurant.
Stayed 1 night in Apr 2024
Response from Dream Team on 25 Apr 2024
Dear Kalena,Thank you so much for your great review. We are so pleased that you enjoyed the amazing room and wonderful restaurant! Thank you for the great shout out to our friendly, knowledgeable, and accommodating staff! We hope to see you again soon!Dream Team

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lots of things are an easy walk. On the beach!!
Stayed 1 night in Apr 2024
Response from Dream Team on 1 May 2024
Dear Mike,Thank you so much for your great review. We love that you enjoyed our great, walkable location on the beach! We hope to see you again soon!Dream Team

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is great and the view is amazing! Staff has been great- will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Dream Team on 25 Apr 2024
Dear Erin,Thank you so much for your great review. We love to see that you enjoyed your stay and the amazing view from your room! We hope to see you again soon!Dream Team

8/10 Good

Sarahi

Stayed 1 night in Apr 2024
Response from Dream Team on 25 Apr 2024
Dear Sarahi,Thank you so much for your great review. Come back and visit us again soon!Dream Team

8/10 Good

Cheryl, Rancho Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing! So friendly and willing to lend a hand if needed. My favorite part was being able to enjoy a cup of coffee in the early morning on my private veranda and watch the beach combers. The only disappointment was that there was a person smoking cigarettes in the room next to me (despite this being a non-smoking hotel). I wanted to leave the door open so I could enjoy the sounds of the ocean but had to keep it closed so I would not be choked out by the stench. No fault of the hotel though. Hotel is a bit dated but is clean and comfortable overall. Does not have a coffee maker or fridge in rooms, which was a bit surprising for the price point. Not a luxury hotel but does have a million dollar view!
Stayed 1 night in Apr 2024
Response from Dream Team on 25 Apr 2024
Dear Cheryl,Thank you so much for your great review. We are sorry that one of your neighbors was smoking during your stay. We are so happy that you enjoyed having coffee on your private ocean front balcony. We do have a coffee maker and a refrigerator in each of our guestrooms. We hope to see you again to experience our million dollar view!Dream Team

6/10 Okay

brian

Travelled with family
Loved the location on the beach. Did not like the front desk staff and their attitude. They were not very accommodating.
Stayed 2 nights in Apr 2024
Response from Dream Team on 20 Apr 2024
Dear Brian,Thank you so much for your staying with us. We are sorry that you did not receive excellent service from our front desk team. We are happy to see that you enjoyed our beachfront location! We hope to see you again soon!Dream Team

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Stayed 2 nights in Mar 2024
Response from Dream Team on 17 Apr 2024
Dear Melissa,Thank you so much for your great review. We are so happy that you enjoyed your stay and had fun at our hotel! We hope to see you again soon! Dream Team

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room had areas obviously warn like around the bathroom door no paint on the edges etc ran out of shampoo and conditioner the first day asked multiple times to have it filled no avail luckily we had bought some for my daughter who attends us Santa Cruz loved the staff so,sweet and friendly. We come down pretty much monthly now so look forward to coming again will be down for her 21st bday April 28 see you soon
Stayed 1 night in Mar 2024
Response from Dream Team on 17 Apr 2024
Dear Rachel,Thank you so much for staying with us. We are sorry that your bath amenities ran out. We appreciate you providing feedback so that we can improve our service. We look forward to welcoming you back at the end of the month for your daughter's birthday getaway!Dream Team

10/10 Excellent

Eric, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Just a wonderfully- located, well appointed hotel with friendly helpful staff!
Stayed 2 nights in Apr 2024
Response from Dream Team on 17 Apr 2024
Dear Eric,Thank you so much for your great review. We love to hear that you enjoyed our wonderful location, amenities, and friendly staff. We hope to see you again soon!Dream Team

10/10 Excellent

Leila, Mill Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staying!!
Stayed 1 night in Apr 2024
Response from Dream Team on 14 Apr 2024
Dear LeilaThank you so much for your great review. Its reviews like this that bring a smile to all our associates, and the reason we all work at Dream Inn Santa Cruz. We are happy to hear you enjoyed your stay. Please come back soon. Dream Team

4/10 Poor

Philip, San Jose

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Their reputation did not match the experience. This is an older hotel for sure without centralized air/heat. Old school window units. GREAT views with a nice balcony but the bathrooms are dated and you can see where it can use a major refresh. Be aware that self-parking is across the street otherwise valet is convenient with only $5 more. The restaurant Jack O'Neill is awesome as we had both dinner and breakfast there and service/food was excellent. Can't say the same for housekeeping at Dreams...Reservation had 3, but yet our bathroom only had 2 bath towels? Had to call front desk to request towel and took more than 30mins for towel to be delivered. When we first went up to our room- there was a glass left directly by the door. Housekeeping also did not remove used portable cups that were next to the Keurig machine. Day of departure - housekeeping knocked on our door despite it NOT being 11am and us NOT checking out from our room and we still had the do not disturb sign hanging from the door outside.
Stayed 1 night in Mar 2024
Response from Dream Team on 12 Apr 2024
Dear Philip,Thank you so much for staying with us. We are sorry that your stay was not top notch. We appreciate the feedback and will use it to better our service and guest experience. We love that you enjoyed the great views and the awesome Jack O'Neill restaurant. We hope to see you again soon.Dream Team

10/10 Excellent

JENNEFER

Stayed 1 night in Apr 2024
Response from Dream Team on 1 May 2024
Dear Jennefer,Thank you so much for staying with us and thank you for the 5 star review! We look forward to your next visit!Dream Team

4/10 Poor

steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were all that friendly. The restaurant is not that good in the security guards harass you for every little thing.
Stayed 1 night in Apr 2024
Response from Dream Team on 12 Apr 2024
Dear Steve,Thank you so much for staying with us. We are sorry that your experience was not top notch. Our Security team is very diligent about keeping the property safe and making sure that the rules and policies are being followed. I am sorry that you found that to be intrusive. Dream Team

10/10 Excellent

Blanca, Stockton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel
Stayed 3 nights in Apr 2024
Response from Dream Team on 6 Apr 2024
Dear Bianca,Thank you so much for your great review. We are honored to be your favorite hotel! We hope to see you again soon!Dream Team

10/10 Excellent

Nell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ocean view from our room great hospitality. Loved that everything was near by and great food choices nearby.
Stayed 1 night in Mar 2024
Response from Dream Team on 4 Apr 2024
Dear Nell,Thank you so much for your great review. We love to see that you enjoyed the great hospitality and the ocean view guestroom! We hope to see you again soon!Dream Team

10/10 Excellent

Tamara

So fun and perfect location
Stayed 1 night in Mar 2024
Response from Dream Team on 4 Apr 2024
Dear Tamara,Thank you so much for choosing the Dream Inn. We are so happy to hear that you had fun during your stay and that you enjoyed our perfect location! We hope to see you again soon!Dream Team

10/10 Excellent

Gwen

Beautiful place. Great view.
Stayed 1 night in Mar 2024
Response from Dream Team on 4 Apr 2024
Dear Gwen,Thank you so much for your staying with us. We are so happy to see that you enjoyed the beautiful hotel and great view! We hope to see you again soon!Dream Team

10/10 Excellent

Andranik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dream Team on 4 Apr 2024
Dear Andranik,Thank you so much for staying with us! We hope you come back soon!Dream Team

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only hotel right on the beach in Santa Cruz. Nice staff and quite clean. Beds are comfortable and room was very clean.
Stayed 3 nights in Mar 2024
Response from Dream Team on 4 Apr 2024
Dear Aaron,Thank you so much for your great review. We love to see that you enjoyed our nice staff and clean, comfortable rooms at our beachfront hotel! We hope to see you again soon! Dream Team

10/10 Excellent

Kristen

Liked: Cleanliness, amenities
Love the retro feel and gorgeous ocean views of this hotel!!
Stayed 1 night in Mar 2024
Response from Dream Team on 29 Mar 2024
Dear Kristen,Thank you so much for your great review. We are so happy that you love the retro feel of our hotel and the gorgeous ocean views! We hope to see you again soon!Dream Team

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms and pool area are very nice. views are incredible.
Stayed 1 night in Mar 2024
Response from Dream Team on 29 Mar 2024
Dear Paul,Thank you so much for your great review. We love that you enjoyed the nice rooms, pool, and incredible views! Come back to see us again soon!Dream Team

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dream Team on 29 Mar 2024
Dear Chantal,Thank you so much for staying with us! We hope you come back soon!Dream Team

10/10 Excellent

Alonzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dream Team on 26 Mar 2024
Dear Alonzo,Thank you so much for your great review. We hope to see you again soon. Dream Team

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great!
Stayed 1 night in Mar 2024
Response from Dream Team on 26 Mar 2024
Dear Stefanie,Thank you so much for your great review. We are so happy to hear that you enjoyed the great location! Please come back soon. Dream Team

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Dream Inn. It is very fun and amazing!
Stayed 1 night in Mar 2024
Response from Dream Team on 24 Mar 2024
Dear ChiaraThank you so much for your great review. We are pleased you enjoyed your time here. Please come back soon. Dream Team

10/10 Excellent

daesoo

Liked: Cleanliness, amenities, property conditions & facilities
It is clean and nice. Staffs are very friendly and kind.
Stayed 1 night in Mar 2024
Response from Dream Team on 24 Mar 2024
Dear DaesooThank you so much for your great review. Its reviews like this that bring a smile to all our associates, and the reason we all work at Dream Inn Santa Cruz. Please come back soon. Dream Team

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony views of the sunrise and sunsets were absolutely amazing! Also enjoyed the bar at the pool area. Definitely enjoyed my stay!
Stayed 2 nights in Mar 2024
Response from Dream Team on 24 Mar 2024
Dear BillyThank you so much for your great review. We are happy to hear you enjoyed the pool/bar. The view outside the room is priceless and glad you the chance to experience that. Please come back soon. Dream Team

10/10 Excellent

Tony

Liked: Cleanliness, staff & service
This was a great find, the famous beach boardwalk is just walking distance.
Stayed 2 nights in Feb 2024
Response from Dream Team on 3 Mar 2024
Dear TonyThank you so much for your great review. We hope to see you again during the summer time when the boardwalk is fully open and the weather is nice. Dream Team

6/10 Okay

Isabelle, Paget

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel in Santa Cruz, but not a good value.
Stayed 1 night in Feb 2024
Response from Dream Team on 29 Feb 2024
Dear IsabelleThank you so much for your review. We do apologize the value was not up to par. We hope to see you back again soon! Dream Team

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dream Team on 28 Feb 2024
Dear Juan,Thank you so much for staying with us. Please come back soon. Dream Team

10/10 Excellent

Katherine, San Francisco

Stayed 1 night in Feb 2024
Response from Dream Team on 24 Mar 2024
Dear KatherineThank you so much for the five stars. Its reviews like this that bring a smile to all our associates, and the reason we all work at Dream Inn Santa Cruz. Please come back soon. Dream Team

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Dream Team on 27 Feb 2024
Dear Vincent,Thank you so much for staying with us. Please come back soon. Dream Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay in Santa Cruz!
Stayed 1 night in Feb 2024
Response from The Dream Team on 27 Feb 2024
Dear Daniel,Thank you so much for staying with us! We hope to see you again soon!Dream Team

8/10 Good

Karan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and location! Staff was helpful and courteous. On-site restaurant is overpriced for average food but quite a few options around. Parking a bit expensive. Overall, if you want great views and beach access and are willing to make other trade offs, you won’t be disappointed.
Stayed 2 nights in Feb 2024
Response from The Dream Team on 27 Feb 2024
Dear Karan,Thank you so much for your great review, and thank you for the great shout out to our helpful and courteous staff! We love to hear that you enjoyed the great views and location! Come back to see us again soon.Dream Team

10/10 Excellent

NICOLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the dream in - the ocean view rooms (location) is one of a kind. It's walkable to so many things and the staff is always friendly and great. Even with some rain, it was a treat and will come back again.
Stayed 1 night in Feb 2024
Response from The Dream Team on 27 Feb 2024
Dear Nicole,Thank you so much for your great review. We are so happy that you enjoyed your stay in your ocean view room! Thank you for the great shout out for our great and friendly staff! We hope to see you again soon!Dream Team