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Reviews of Villa Montes Hotel

3 out of 5
Villa Montes Hotel
620 El Camino Real, San Bruno, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1002 reviews" "
Rating 8 - Good. 284 out of 1002 reviews" "
Rating 6 - Okay. 76 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Arnie

Travelled with partner
Liked: Cleanliness, staff & service
Comfortable, safe, and nice facility, very convenient to SFO. Only 5 minutes to/from Airport Car Rental facility. We were disappointed that the advertised 'Spa/hot tub' facility is no longer functional. The bed was a bit 'long in the tooth' for my comfort. Being a bit charitable, perhaps the COVID era caused stress and the property will bounce back. I certainly hope so since from the photos and reviews from a few years ago, it has been better. I would stay there again -though with now slightly reduced expectations (No Spa/hot tub, No Exercise Room, No usuable roof deck.)
Stayed 2 nights in May 2024
Response from Jon on 22 May 2024
Arnie,Thank you for staying with us. We are in the process of upgrades for the rooms and are currently working with a designer. The exercise room is operational and just behind the front desk. We are working the San Mateo health department to make changes to our spa to meet code. Hopefully that will not take long, as we understand it currently, they want the spa tiles replaced as well as several other code changes. Thank you for taking the time to let us know about your stay!

10/10 Excellent

Ajin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jon on 22 May 2024
Ajin,Thank you for staying with us.We hope to see you again soon.

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable.
Stayed 2 nights in May 2024
Response from Jon on 20 May 2024
Thank you for taking the time to post a review.We hope to see you again soon!

8/10 Good

Aneliza, Seattle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonably priced. Our rooms were clean, and the public areas were also clean. Staff were friendly. Breakfast choices were good (no meat or eggs available, though). The property is on a main road, so it does get noisy during the day. But, it does quiet down at night, which matters most. Close to San Bruno's downtown area where there are excellent restaurant choices - Korean, American, Filipino...to name a few. The only downside to our stay was that the spa pool was closed due to a recent code imposed by the DOH. We will make Villa Montes our goto place if we are in the Bay Area again. Thank you, for a pleasant stay!
Stayed 3 nights in May 2024
Response from Jon on 20 May 2024
Aneliza,Thank you for taking the time to write a review about your stay at our property!we truly appreciate it.We look forward to your next visit.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jon on 20 May 2024
Brad,Thank you for rating our property!We appreciate you and look forward to your next visit!

10/10 Excellent

moshe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. JOHN KING made Us feel at home all the time , what great person He is.
Stayed 3 nights in May 2024
Response from Jon on 14 May 2024
Thank you so much for staying with us!It was a pleasure having you here while visiting the area.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good choice to stay in SF if you look good price
Stayed 3 nights in May 2024
Response from Jon on 14 May 2024
Thank you for taking the time to write a review.We hope to see you again very soon.

10/10 Excellent

JIMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Jon on 20 May 2024
Jimmy,Thank you for rating our property!We sincerely appreciate it.

8/10 Good

suzanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel close to SFO. Staff very friendly.
Stayed 4 nights in May 2024
Response from Jon on 20 May 2024
Suzanne,Thank you for taking the time to review our property.We truly appreciate it.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect!
Stayed 1 night in May 2024
Response from Jon on 20 May 2024
Jessica,Thank you for staying with us!We hope to see you again very soon.

8/10 Good

Jose De la

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good and nice clean place
Stayed 3 nights in May 2024
Response from Jon on 20 May 2024
Jose De La,Thank you for taking the time to review our property!

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Curtains were torn and tattered - obvious sun damage. Breakfast was one of the worst I have ever seen. No cooked food at all other than waffles. Very minimal. but I think the hotel was virtually empty. One bed was firm and one was too soft. Attached cafe was closed. Good for a one night stay and the price was very low. I thought Airport shuttle was included but I was told that they had no shuttle. (didn't need it this trip but was asking for future use).
Stayed 1 night in Apr 2024
Response from Jon on 20 May 2024
Mary,The owners are working hard to change the items you mention. We appreciate your stay and that you took the time to review our property.

10/10 Excellent

Shawn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Classy little place
Stayed 1 night in Apr 2024
Response from Jon on 20 May 2024
Shawn,Thank you! We are glad you stayed with us and look forward to your next visit.

10/10 Excellent

Reyna

Liked: Cleanliness, amenities, property conditions & facilities
i like its quietness
Stayed 1 night in Apr 2024
Response from Jon on 20 May 2024
Reyna,Thank you for staying with us!We sincerely appreciate your review.

8/10 Good

marilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Mar 2024
Response from Jon on 20 May 2024
Marilla,Thank you for taking the time to write a review.We hope to see you again soon.

10/10 Excellent

JoAnn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and the hotel was beautiful
Stayed 1 night in Mar 2024

10/10 Excellent

Ying Pang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a peaceful stay.
Stayed 2 nights in Mar 2024
Response from Jon on 14 Mar 2024
Thank you for staying with us!We truly appreciate your review and look forward to your next visit.

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and i have stayed here several times over the years. We love the decorations which present an Italian theme. We wish the adjecent resterant would open. But there's several near by.
Stayed 1 night in Mar 2024
Response from Jon on 14 Mar 2024
Thank you so much for taking the time to write a review about your experience over the years!We truly appreciate you and look forward to your next stay!

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jon on 10 Mar 2024
Thank you kindly for taking the time to review our property!We hope to see you again very soon.

10/10 Excellent

Ravinder

Stayed 2 nights in Feb 2024

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good value. Nice comfortable room.
Stayed 1 night in Feb 2024
Response from Jon on 16 Feb 2024
John,Thank you so much for staying with us.We truly appreciate it.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff and the beds are awesome.
Stayed 1 night in Feb 2024
Response from Jon on 21 Feb 2024
Laurie,Thank you for staying with us and writing a review.We look forward to your next visit.

10/10 Excellent

Robert

Business traveller
Liked: Property conditions & facilities
This place was also very clean. I’ll be staying here in the future.
Stayed 1 night in Feb 2024
Response from Jon on 8 Feb 2024
Thank you so much for taking the time to review our property. We are so happy that you chose us as your place to stay while in San Bruno!

6/10 Okay

Nathaniel

Stayed 2 nights in Jan 2024

2/10 Terrible

tmcfall86

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jon on 21 Jan 2024
We are truly sorry that you did not enjoy your stay.Your feedback is very important to us. Please feel free to call us to let us know what issues you had so that we are aware. Thank you so much!

10/10 Excellent

Alicia

Stayed 1 night in Jan 2024
Response from Jon on 8 Feb 2024
Thank you for taking the time to rate our hotel!We hope to see you again soon!

10/10 Excellent

Sandra

Wonderful stay. Staff are very accommodating. Beautiful facility!
Stayed 1 night in Dec 2023
Response from Jon on 8 Feb 2024
Sandra,Thank you for taking the time to post a review. We truly appreciate it.Take care and we will hope to see you again soon!

10/10 Excellent

Darlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Had to go for a hospital procedure at ucsf and it was what we were looking for
Stayed 1 night in Dec 2023
Response from Jon on 8 Feb 2024
Darlene,I hope you are feeling better. Thank you for your review. We hope to see you again soon when you are in the area to enjoy the attractions!

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
good location, easy to get to where we want to go
Stayed 1 night in Nov 2023

6/10 Okay

Ayman

Stayed 1 night in Nov 2023

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place . Good stay
Stayed 3 nights in Nov 2023

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Luis, Daly City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spoke with the general manager at the hotel and realized his name is John and he only been there for a month so far so l realized he is doing a great job by keeping exelente costumer service and ambition and the place is so well maintained very close to the SFO and others attraction too like restaurants and shopping center. I having the costumer service for 35 years and l know is no easy but honestly l enjoy staying at hotel so thank you to GM and the staff again Cheers Luis room 209

10/10 Excellent

Sayuri

Stayed 1 night in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Tanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and clean but furniture old .
Stayed 1 night in Oct 2023

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to spot
This is my go to spot for the last 10 years. I have always been treated with respect and friendliness. Breakfast included is a bonus. Thanks for a decade of comfort.
Stayed 1 night in Sep 2023

10/10 Excellent

cheri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem close to SFO
This was a last minute stay and I am so glad I found this gem!! Super convenient to SFO, rooms are adorable, comfy beds, beautiful property and attached cafe. Easy parking and friendly staff. Hotel is very quiet.
Stayed 1 night in Sep 2023

8/10 Good

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and affordable airport-adjacent hotel, convenient to gas stations, restaurants, and rental car return at SFO. Very friendly staff.
Stayed 1 night in Sep 2023

6/10 Okay

Kevin

Stayed 3 nights in Sep 2023

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Sep 2023

4/10 Poor

Janelle

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The whole reason I chose this particular place to stay was for the indoor spa area and it is still closed to guests. Our bed was caved in on one side, so I spend most of the night trying not to fall out of bed. My one year old kept finding trash and candy from previous people who stayed, on the floor and putting it in his mouth. So our stay could have been much better.
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful area to stay. Minutes from San Francisco airport and easy access to the city.
Stayed 4 nights in Aug 2023
Response from Front Desk on 27 Aug 2023
We are happy to hear you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Benjamin

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Location was ok overall. The room was clean but curtains and shades were ripped, holes throughout. Hotel was on extremely busy, noisy street, complete with thin walls to hear other hotel guests in the room next door. Could hear their whole conversations. Complimentary breakfast was yummy.
Stayed 2 nights in Aug 2023
Response from Front Desk on 21 Aug 2023
Thank you for taking your time to post your thoughts. We should be replacing the window sheers in the next few months, and we will be happy to assign a non-adjoining room facing away from El Camino Real the next time you're in town.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and good all around
Stayed 1 night in Aug 2023
Response from Front Desk on 14 Aug 2023
Thank you for the nice review! We hope to see you again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
I had a good stay at Villa Montes...very comfortsble with friendly staff.
Stayed 1 night in Aug 2023
Response from Front Desk on 14 Aug 2023
We love hearing you enjoyed your stay! And we appreciate your positive review!

2/10 Terrible

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Top 3 worst beds I’ve ever paid to sleep on - I barely slept - the additional $35 elsewhere is worth it. Somehow the mattress and pillows were both lumpy yet unstructured…like homemade. Staff was excellent. Almost left at checkin when they made a photocopy of my ID next to my credit card. How about you just authorize it, don’t show me you’re blatant fraudsters - there is no excuse or good reason for this practice in the year of our lord 2023. Absolutely will not stay again, however the staff was extremely friendly.
Stayed 1 night in Aug 2023
Response from Front Desk on 11 Aug 2023
Thanks for taking your time to post your thoughts. We will definitely be taking a look at the bed in your assigned room during your stay. Our pillow-top mattresses generally receive great reviews, so they should not feel lumpy. Please feel free to reach out to us directly if you'd like to discuss further. Our apologies for your bad night's sleep.