2/10 Terrible
Amy
Travelled with group
5 June 2024
Disliked: Property conditions & facilities
Lots to report here… they are seemingly having an issue with 3rd party reservations (like Expedia) being ported over to new management so check-in was a slow and painful process- 40 mins and they claimed we hadn’t paid at first when we had. Many issues checking in early (which we appreciated!) but could not get the door codes to work for the first hour or two. When we finally got to our room, it didn’t have a functional bathroom door, so we then had to request a new room (as I was rooming with a friend). Water in the common area kept running out, they did not have refrigerators in the room as listed, and did not have a hair dryer in the room (did not realize until my hair had almost air dried). When we notified staff of issues, some team members were very new and confused on how to resolve (or just apologized and did not try to), others were really helpful. In any case, it did take a long time for any issues to be resolved. Hotel is not in the best area but the street itself is safer than surrounding streets, we had no issues walking around and it is actually quite centrally located which we enjoyed. Too many issues to overlook- will not stay here again.
Amy
Stayed 3 nights in May 2024