Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's unacceptable that the elevator was not working and the stairs were dirty. We are addressing these maintenance issues immediately to ensure they are resolved promptly.We're also sorry to hear about the problems with the toilet, the small room size, and the limited parking space. We understand how frustrating this must have been for you.Your feedback about cleanliness, amenities, and property conditions is deeply concerning, and we are taking steps to address these areas to prevent future occurrences.We truly appreciate your honesty and hope you will give us another chance to provide you with a much-improved experience in the future. Please feel free to reach out directly if there is anything else we can do for you.Best Regards, Signature San FranciscoCustomer Care Team

Hi Isabel,I'm sorry to hear about your experience. Your safety and comfort are our top priorities, and I apologize if you felt unsafe during your stay. We take these concerns seriously and will address them promptly. Additionally, we apologize for the noise and the discomfort caused by the bunk beds being too close together.Regarding your feedback about the staff and service, we strive to provide excellent customer service, and I'm sorry we fell short of your expectations. We will review your comments with our team to ensure we improve in this area.Your feedback is invaluable to us, and we appreciate you sharing your experience. If there's anything else you'd like to discuss or if there's anything we can do to make it up to you, please don't hesitate to reach out directly.Best Regards, Signature San FranciscoCustomer Care Team

Hi Alexander,Thank you for your feedback. We apologize for the noise issues you experienced during your stay, especially due to the elevator being remodeled. We understand how disruptive this can be and regret any inconvenience caused. We will look into ways to minimize noise from the stairwell and improve sound insulation in the rooms to ensure a more peaceful stay for our guests. We appreciate your understanding and are glad to hear that overall, you found our hotel to be great for the price. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Patricia,Thank you for sharing your thoughts. We're delighted to hear that you found our hotel clean and safe, especially as a solo female traveler. Safety and cleanliness are top priorities for us, and it's reassuring to know that you felt secure during your stay. If there's anything we can do to make your future visits even more enjoyable or if you have any suggestions for improvement, we'd love to hear from you. We hope to welcome you back soon for another safe and pleasant stay. Thanks for choosing us!Best Regards, Signature San FranciscoCustomer Care Team

Dear guest, we're delighted to hear that you had a positive experience with our front desk staff! Providing helpful and friendly service is a top priority for us, and we're pleased that our team members were able to assist you during your stay. Your kind words will be shared with them as recognition of their efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Signature San FranciscoCustomer Care Team

Hi Kelsey,We're thrilled to hear that you found our hotel booking process convenient and enjoyed the walkable surrounding area! Providing easy and accessible accommodations for our guests is a top priority, and we're delighted that you had a positive experience in this regard. Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team

Hi Francisco,Thank you for choosing to stay with us at the Signature SF, and for sharing your wonderful experience! We're delighted to hear that you had a pleasant stay and found value in our accommodations. Providing clean, quiet rooms with decent amenities at an affordable price is what we aim for, and we're thrilled that we met your expectations. It's great to hear that our front desk staff were friendly and attentive to your needs, and we're glad you found our location convenient for exploring the city. We understand the importance of easy parking options, and we're pleased that you had no trouble finding a spot across the street from the hotel. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to San Francisco!Best Regards, Signature San FranciscoCustomer Care Team

Hi Gunjan,Thank you for your positive feedback regarding our staff. We're delighted to hear that you had a very good experience with our team during your stay. Providing exceptional service is our top priority, and we're thrilled that our staff's efforts made a positive impact on your visit. Your kind words will be shared with our team as encouragement to continue delivering outstanding service to all our guests. We look forward to welcoming you back to our hotel in the future.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi LAP,We appreciate your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience caused by the size of the room, cleanliness issues, and the distance from the city center. We understand the importance of a comfortable stay and are actively working to address these concerns. Regarding the lift situation, we regret any inconvenience caused by its unavailability, and we're working diligently to complete the installation. Moving forward, we will ensure that all relevant information, including any ongoing renovations, is clearly communicated on our booking page. We're delighted to hear that our night staff provided excellent service, and we will pass along your compliments to them. Your feedback is invaluable to us as we strive to improve our property conditions and facilities to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Gaby,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered upon your arrival. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of our standards during your stay. Please rest assured that we are addressing this with our housekeeping team to prevent similar occurrences in the future. We appreciate your understanding and hope that despite this, you were able to enjoy the other aspects of your stay. Should you choose to stay with us again, we will strive to provide you with a spotless experience from start to finish. Thank you for bringing this to our attention.Best Regards, Signature San FranciscoCustomer Care Team

Hi Victor,We're sorry to hear that your experience did not meet expectations in terms of cleanliness and sound insulation. Your feedback regarding the sheets and noise disturbance is concerning, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. However, we're glad to know that you found our location convenient and our staff friendly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team

Hi Stephanie,We're genuinely sorry to hear about your experience regarding the odor and your dissatisfaction with our property's conditions and facilities. Providing a comfortable and pleasant environment for our guests is a top priority, and it's clear we missed the mark during your stay. We take feedback like yours seriously and will immediately investigate the source of the odor and conduct a thorough review of our facilities to address and rectify these issues promptly. Your comfort and satisfaction are of utmost importance to us, and we appreciate you bringing these concerns to our attention. We are committed to making the necessary improvements and hope to have the opportunity to demonstrate our dedication to excellence should you choose to stay with us again in the future.Best Regards, Signature San FranciscoCustomer Care Team

Hi Carla,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and ensuring a clean and comfortable environment for our guests are top priorities for us. We're delighted that you found our staff very nice and helpful, and we're glad that our parking space met your needs. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Diana,Thank you for your feedback! We're delighted to hear that you found our property to be great value for the price. Providing affordable accommodations without compromising on quality is important to us, and we're glad that we could meet your expectations. We appreciate your support and hope to have the opportunity to welcome you back in the future. Best Regards, Signature San FranciscoCustomer Care Team

Hi DOMENIC,We are truly sorry to hear about the challenges and discomfort you experienced during your stay with us. Your feedback is invaluable, and we apologize for not meeting your expectations, especially in terms of accessibility and convenience. The lack of adequate storage space in our newly renovated rooms and the non-operational elevators are areas that require immediate attention. We are actively working on introducing solutions for clothing storage and are expediting the elevator repairs to prevent such inconvenience in the future. We also acknowledge the need for better communication channels for our in-house guests and are looking into improving our reception's responsiveness to ensure our guests' needs are promptly met. We understand how crucial it is for all our guests to have comfortable access throughout our hotel, and we regret that our facilities did not accommodate your needs effectively, contributing to discomfort during your stay. We are taking steps to ensure our hotel's accessibility features are clearly communicated through all booking platforms, including Expedia, to prevent any future guests from facing similar issues. Your experience has highlighted significant areas for improvement in our service and facilities, and we are committed to making the necessary adjustments. We would appreciate the opportunity to improve your next stay with us!Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Cynthia,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the TV and the unavailability of your reserved room. We understand how frustrating this must have been and regret any discomfort caused. The situation with the elevator is indeed unusual and concerning; please be assured that we are addressing this as a matter of urgency to ensure the safety and comfort of all our guests. Regarding the parking fee, we strive to be transparent with our pricing, and we regret any misunderstanding in this regard. Our team is dedicated to resolving these issues promptly and ensuring that such situations do not recur. We value your patronage and hope to have the opportunity to better serve you in the future.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Jessica,Thank you for sharing your feedback with us. We're pleased to hear that you found our location to be a chill spot with nice food areas within walking distance. We appreciate your kind words about our front desk staff and are glad that you felt accommodated. However, we sincerely apologize for the unpleasant odor in the bathroom and the inconvenience of not having an elevator. Your concerns are important to us, and we will address them to improve the overall guest experience. On a positive note, we're happy to hear that you enjoyed the covered parking and felt secure about your car. We value your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

Hi Genesis,We sincerely apologize for the unacceptable experience you had during your stay. The cleanliness issues you described, including dirty carpets, a musty smell, and the presence of cockroaches, are deeply concerning. We take these matters seriously, and we will conduct a thorough investigation to address and rectify these issues immediately. Additionally, we regret any inconvenience caused by the construction-related dirt and the condition of the bed linens and pillows. This is not reflective of our hygiene standards, and we will take corrective action. We're truly sorry for the discomfort you experienced. We will review our refund policies to prevent similar situations in the future. Please contact us directly with additional details so we can address these matters promptly. Again, we apologize for the distress caused and appreciate your bringing it to our attention.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,On behalf of our entire team, thank you for such flattering ratings on our hotel and its services! Do provide us with further opportunities to host you! Best Regards, Signature San FranciscoCustomer Care Team

Dear Eric,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards, Signature San FranciscoCustomer Care Team

Hi Jessica,Thank you for choosing our hotel and for taking the time to share your feedback. We're pleased to hear that you found our layout unique and that the attached parking garage provided a sense of safety. If there's anything specific you enjoyed or if there are ways we can enhance your experience further, please feel free to let us know. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another positive stay.Best Regards, Signature San FranciscoCustomer Care Team

Hi Shannon,Thank you for choosing our hotel and for sharing your detailed feedback. We're glad to hear that you found our rooms comfortable and that our room options for families were suitable and affordable. We appreciate your understanding regarding the ongoing renovations and apologize for any inconvenience caused. It's great to know that our service staff were friendly and helpful during your stay. If there's anything specific you enjoyed or if there are ways we can improve, please feel free to let us know. Your feedback is valued, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards, Signature San FranciscoCustomer Care Team

Hi Mohamed,Thank you for providing feedback on your experience. We apologize for any inconvenience caused by the lack of an elevator during installation and the room service oversight. Your safety is our priority, and we appreciate your awareness of the surroundings. We'll take your comments into consideration for improvements. If you have further details or suggestions, feel free to share. We hope to have the opportunity to better meet your expectations in the future. Safe travels!Best Regards, Signature San FranciscoCustomer Care Team

Hi Enrique,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive comments about our gated parking garage with security, as well as our nice staff and clean rooms. We understand your concern about the external environment, and we apologize for any discomfort it may have caused. We take guest safety seriously and will continue to work on ways to enhance security in the vicinity. Your feedback is valuable, and we appreciate your honesty. If you have any specific suggestions or if there's anything else you'd like us to address, please feel free to contact us directly. While we regret that the surrounding area impacted your overall experience, we hope you'll consider staying with us again in the future, and we'll do our best to ensure a more comfortable stay.Best Regards, Signature San FranciscoCustomer Care Team

Dear Chris, thank you! We're thrilled you had an awesome experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

Dear Gabriel, we're delighted to hear that you had a positive experience during your stay with us! Our team works hard to ensure our guests have a comfortable and enjoyable visit. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon. Safe travels!Best Regards, Signature San FranciscoCustomer Care Team

Hi JOSELE,Thank you for your feedback! We appreciate your positive comments on the attentiveness of our staff. Regarding breakfast options, we take your suggestion seriously and will review our offerings to provide more choices for our guests. Your input is valuable, and we're committed to enhancing your overall experience. If there's anything else you'd like to share or if you have additional suggestions, feel free to let us know. We look forward to the opportunity to exceed your expectations during your next stay. Best Regards, Signature San FranciscoCustomer Care Team

Dear guest, we are deeply distressed to hear about the experience you encountered during your stay with us. Please accept our sincerest apologies for the discomfort and inconvenience you and your companions faced. The issues you've described are unacceptable and not reflective of the standards we uphold. We take reports of pests very seriously and have immediately initiated a thorough inspection and treatment process with our pest control team. Furthermore, we understand the urgency of ensuring a comfortable and safe environment for our guests. We deeply regret that you felt the need to share a bed due to the circumstances. We would have certainly assisted in finding alternative accommodations had we been made aware of the situation. Your feedback is invaluable, and we are committed to handling and rectifying the issues you've raised to prevent any recurrence in the future. We hope you might consider reaching out to us directly to discuss your experience further, as we would like the opportunity to make amends. Once again, we apologize for the distressing experience and appreciate your understanding.Best Regards, Signature San FranciscoCustomer Care Team

Hi jagadeesh,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Signature San FranciscoCustomer Care Team

Hi abel,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Signature San FranciscoCustomer Care Team

Hi Pedro,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Hugo,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards, Signature San FranciscoCustomer Care Team

Hi Celia,It's wonderful to hear that you found our hotel to be a friendly and budget-friendly option for your family! I'm pleased that you enjoyed our spacious and clean rooms, comfortable beds, and the amazing breakfast. However, I apologize for the inconvenience caused by noise from the hallway due to thin walls. Your feedback is appreciated, and we'll look into ways to improve sound insulation to ensure a more peaceful stay for our guests in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Best Regards, Signature San FranciscoCustomer Care Team

Dear Nicole, thank you for choosing to stay with us and for sharing your wonderful experience! We're thrilled to hear that you found our hotel to be exceptional, with a friendly staff and amazing rooms. Ensuring our guests feel safe and comfortable is a priority, and we're delighted that you felt secure during your stay. We truly appreciate your kind words and are grateful for your feedback. Should your travels bring you back this way, we'd be honored to host you again for another fantastic experience.Best Regards, Signature San FranciscoCustomer Care Team

Hi Theresa,Thank you for sharing your feedback on your recent stay. We're thrilled to hear that you found our spot clean. Maintaining cleanliness is a priority for us, and it's wonderful to know that it stood out to you. If there are any additional amenities or services you'd like to see improved or added in the future, please feel free to share your suggestions as we're always looking for ways to enhance our guests' experience. We hope to welcome you back soon for another enjoyable stay.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Signature San FranciscoCustomer Care Team

Hi Daniel,Thank you for your feedback. We appreciate your stay and any insights you may have. If there's anything specific you'd like to share or address, please feel free to let us know. We aim to ensure all our guests have a positive experience, and your input is valuable to us.Best Regards, Signature San FranciscoCustomer Care Team

Hi Cameron,Thank you for being a loyal guest! We're delighted to hear that you always enjoy staying with us and find our beds exceptionally comfy. We share your excitement about the upcoming elevator installation, which will add convenience and enhance your future stays. We appreciate your positive feedback, and we look forward to welcoming you back for another comfortable and enjoyable experience.Best Regards, Signature San FranciscoCustomer Care Team