Property entrance

Reviews of Signature San Francisco

3.5 out of 5
Signature San Francisco
259 7th Street, San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1000 reviews" "
Rating 8 - Good. 345 out of 1000 reviews" "
Rating 6 - Okay. 148 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miranda

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
clean and safe for girls solo traveling
Stayed 1 night in Apr 2024
Response from Customer Care Team on 25 Apr 2024
Hi Patricia,Thank you for sharing your thoughts. We're delighted to hear that you found our hotel clean and safe, especially as a solo female traveler. Safety and cleanliness are top priorities for us, and it's reassuring to know that you felt secure during your stay. If there's anything we can do to make your future visits even more enjoyable or if you have any suggestions for improvement, we'd love to hear from you. We hope to welcome you back soon for another safe and pleasant stay. Thanks for choosing us!Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Chiu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are very helpful and friendly
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear guest, we're delighted to hear that you had a positive experience with our front desk staff! Providing helpful and friendly service is a top priority for us, and we're pleased that our team members were able to assist you during your stay. Your kind words will be shared with them as recognition of their efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how convenient the hotel booking and walkable the surrounding area was!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 3 Apr 2024
Hi Kelsey,We're thrilled to hear that you found our hotel booking process convenient and enjoyed the walkable surrounding area! Providing easy and accessible accommodations for our guests is a top priority, and we're delighted that you had a positive experience in this regard. Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Signature SF and had a very pleasant stay. It's not a fancy hotel, but for the price point, I got my money's worth. My room was clean, quiet with decent room amenities. The front desk staff was very friendly and attentive when I needed something. I was coming in from out of town so wasn't too familiar with the location. But the hotel was within walking distance of a lot of the places I wanted to check out, or easily get a Lyft or Uber. I was able to park my car right across the street from the hotel with no problem. I would definitely stay at the Signature Hotel SF again.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 3 Apr 2024
Hi Francisco,Thank you for choosing to stay with us at the Signature SF, and for sharing your wonderful experience! We're delighted to hear that you had a pleasant stay and found value in our accommodations. Providing clean, quiet rooms with decent amenities at an affordable price is what we aim for, and we're thrilled that we met your expectations. It's great to hear that our front desk staff were friendly and attentive to your needs, and we're glad you found our location convenient for exploring the city. We understand the importance of easy parking options, and we're pleased that you had no trouble finding a spot across the street from the hotel. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to San Francisco!Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Gunjan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Hi Gunjan,Thank you for your positive feedback regarding our staff. We're delighted to hear that you had a very good experience with our team during your stay. Providing exceptional service is our top priority, and we're thrilled that our staff's efforts made a positive impact on your visit. Your kind words will be shared with our team as encouragement to continue delivering outstanding service to all our guests. We look forward to welcoming you back to our hotel in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Yassellys

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

LAP KAN

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room is so small that two of us can barely open our suitcases. Toilet was not properly cleaned when we got our room. The hotel has quite some distance from actual city centre or metro station, and the area is sketchy in the evening. Lift (elevator) was not available during out stay, and in the foreseeable future. We had been assigned with a room on 3rd floor (US counting, ground floor 2 level) so we have to move our suitcases with stairs. We saw mechanics installing the lift, which is far from done. And the hotel did Not mention anything on No Lift in the booking page or confirmation! The young man who work at night is nice though; which is the only good about this hotel.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Hi LAP,We appreciate your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience caused by the size of the room, cleanliness issues, and the distance from the city center. We understand the importance of a comfortable stay and are actively working to address these concerns. Regarding the lift situation, we regret any inconvenience caused by its unavailability, and we're working diligently to complete the installation. Moving forward, we will ensure that all relevant information, including any ongoing renovations, is clearly communicated on our booking page. We're delighted to hear that our night staff provided excellent service, and we will pass along your compliments to them. Your feedback is invaluable to us as we strive to improve our property conditions and facilities to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Josie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Gaby

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The place was nice but when we got there it was a little dirty. There was a can of soda under the bed, we found the bathroom had not been flushed/cleaned. Other than that, the place was nice, it wasn't spotless clean but it was not terribly filthy
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Hi Gaby,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered upon your arrival. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of our standards during your stay. Please rest assured that we are addressing this with our housekeeping team to prevent similar occurrences in the future. We appreciate your understanding and hope that despite this, you were able to enjoy the other aspects of your stay. Should you choose to stay with us again, we will strive to provide you with a spotless experience from start to finish. Thank you for bringing this to our attention.Best Regards, Signature San FranciscoCustomer Care Team

4/10 Poor

Victor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was pretty dirty sheets had some stains and you could hear every little thing from other rooms and outside the rooms Location is great though, staff very friendly
Stayed 1 night in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Hi Victor,We're sorry to hear that your experience did not meet expectations in terms of cleanliness and sound insulation. Your feedback regarding the sheets and noise disturbance is concerning, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. However, we're glad to know that you found our location convenient and our staff friendly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
the property smelled
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Hi Stephanie,We're genuinely sorry to hear about your experience regarding the odor and your dissatisfaction with our property's conditions and facilities. Providing a comfortable and pleasant environment for our guests is a top priority, and it's clear we missed the mark during your stay. We take feedback like yours seriously and will immediately investigate the source of the odor and conduct a thorough review of our facilities to address and rectify these issues promptly. Your comfort and satisfaction are of utmost importance to us, and we appreciate you bringing these concerns to our attention. We are committed to making the necessary improvements and hope to have the opportunity to demonstrate our dedication to excellence should you choose to stay with us again in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice/ helpful staff & good parking space! Very clean too.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Hi Carla,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and ensuring a clean and comfortable environment for our guests are top priorities for us. We're delighted that you found our staff very nice and helpful, and we're glad that our parking space met your needs. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for price
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Hi Diana,Thank you for your feedback! We're delighted to hear that you found our property to be great value for the price. Providing affordable accommodations without compromising on quality is important to us, and we're glad that we could meet your expectations. We appreciate your support and hope to have the opportunity to welcome you back in the future. Best Regards, Signature San FranciscoCustomer Care Team

4/10 Poor

DOMENIC DI

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Although the rooms are newly renovated, they have no place to hang your clothes and no drawers for longer stays. No elevators functioning yet. Reception does not answer the phone because they are using it for outside callers rather than hotel guest services. Stairwell is extremely tight and made carrying luggage up two flights almost impossible, and painful on the back. Expedia is partially to blame because nowhere did it say this hotel was not handicap friendly. I could only handle going down and up once a day due to back and hip issues. It was incredibly inconvenient and spent my four days in pain from the conditions.
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 5 Feb 2024
Hi DOMENIC,We are truly sorry to hear about the challenges and discomfort you experienced during your stay with us. Your feedback is invaluable, and we apologize for not meeting your expectations, especially in terms of accessibility and convenience. The lack of adequate storage space in our newly renovated rooms and the non-operational elevators are areas that require immediate attention. We are actively working on introducing solutions for clothing storage and are expediting the elevator repairs to prevent such inconvenience in the future. We also acknowledge the need for better communication channels for our in-house guests and are looking into improving our reception's responsiveness to ensure our guests' needs are promptly met. We understand how crucial it is for all our guests to have comfortable access throughout our hotel, and we regret that our facilities did not accommodate your needs effectively, contributing to discomfort during your stay. We are taking steps to ensure our hotel's accessibility features are clearly communicated through all booking platforms, including Expedia, to prevent any future guests from facing similar issues. Your experience has highlighted significant areas for improvement in our service and facilities, and we are committed to making the necessary adjustments. We would appreciate the opportunity to improve your next stay with us!Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Cynthia

Business traveller
Liked: Cleanliness, staff & service
Clean......but but but
The tv was broken. They did not have the room I reserved 45 min prior and to top it off they charged me $30 for parking...did I mention the elevator is missing...no you didn't read that incorrectly, gabbing hole where elevator should be.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 30 Jan 2024
Hi Cynthia,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the TV and the unavailability of your reserved room. We understand how frustrating this must have been and regret any discomfort caused. The situation with the elevator is indeed unusual and concerning; please be assured that we are addressing this as a matter of urgency to ensure the safety and comfort of all our guests. Regarding the parking fee, we strive to be transparent with our pricing, and we regret any misunderstanding in this regard. Our team is dedicated to resolving these issues promptly and ensuring that such situations do not recur. We value your patronage and hope to have the opportunity to better serve you in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Howard

Stayed 3 nights in Jan 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ranji

Stayed 1 night in Jan 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
My bathroom smelled so bad before it was even used and it smelled like a porta potty the two days i was there. There was no elevator which made bringing my stuff up super hard. Other than that it was a chill spot. Nice food areas in walkable distance. The front desk staff was super nice and accommodating. I loved that parking was covered and my car was safe
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Hi Jessica,Thank you for sharing your feedback with us. We're pleased to hear that you found our location to be a chill spot with nice food areas within walking distance. We appreciate your kind words about our front desk staff and are glad that you felt accommodated. However, we sincerely apologize for the unpleasant odor in the bathroom and the inconvenience of not having an elevator. Your concerns are important to us, and we will address them to improve the overall guest experience. On a positive note, we're happy to hear that you enjoyed the covered parking and felt secure about your car. We value your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

2/10 Terrible

Genesis Maryen Bolanos

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel we stayed at was not clean at all. The carpets were really dirty which caused the place to have a musty smell. We found cockroaches in the room, and they are doing some construction in the hotel, which makes the place have a lot of dirt. The bed ships smell like they did not clean it at all, there was stain on it, the pillows were super hard and impossible to sleep with them. I would not recommend it. Poor hygiene. I was so uncomfortable that I had to book another hotel and leave the next day and lose all the money because they would not refund. It was a really bad experience.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Hi Genesis,We sincerely apologize for the unacceptable experience you had during your stay. The cleanliness issues you described, including dirty carpets, a musty smell, and the presence of cockroaches, are deeply concerning. We take these matters seriously, and we will conduct a thorough investigation to address and rectify these issues immediately. Additionally, we regret any inconvenience caused by the construction-related dirt and the condition of the bed linens and pillows. This is not reflective of our hygiene standards, and we will take corrective action. We're truly sorry for the discomfort you experienced. We will review our refund policies to prevent similar situations in the future. Please contact us directly with additional details so we can address these matters promptly. Again, we apologize for the distress caused and appreciate your bringing it to our attention.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear Guest,On behalf of our entire team, thank you for such flattering ratings on our hotel and its services! Do provide us with further opportunities to host you! Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear Eric,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards, Signature San FranciscoCustomer Care Team

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service
A unique layout as our room was attached to the parking garage. The parking garage did have a gate that was opened and closed by staff so we did feel safe.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Hi Jessica,Thank you for choosing our hotel and for taking the time to share your feedback. We're pleased to hear that you found our layout unique and that the attached parking garage provided a sense of safety. If there's anything specific you enjoyed or if there are ways we can enhance your experience further, please feel free to let us know. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another positive stay.Best Regards, Signature San FranciscoCustomer Care Team

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Family of 6
Rooms were comfortable, and the room options for 4 or 6 people with bunk beds, made it a great and affordable place for families. The area isn't the best but it is walking distance to public transport and most things. The lifts is currently being renovated so stairs are the only option and there is a fair bit of work noise and mess as a result. I would avoid for the next 6 months. Overall not a bad place to stay though, the service staff were very friendly and helpful
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Hi Shannon,Thank you for choosing our hotel and for sharing your detailed feedback. We're glad to hear that you found our rooms comfortable and that our room options for families were suitable and affordable. We appreciate your understanding regarding the ongoing renovations and apologize for any inconvenience caused. It's great to know that our service staff were friendly and helpful during your stay. If there's anything specific you enjoyed or if there are ways we can improve, please feel free to let us know. Your feedback is valued, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards, Signature San FranciscoCustomer Care Team

6/10 Okay

Mohamed Naeem

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No Elevator, they were busy installing, room service did not really clean besides making the bed, a block away seems abit unsafe or just a rough crowd … did not have any incidents so not really sure
Stayed 4 nights in Dec 2023
Response from Customer Care Team on 11 Jan 2024
Hi Mohamed,Thank you for providing feedback on your experience. We apologize for any inconvenience caused by the lack of an elevator during installation and the room service oversight. Your safety is our priority, and we appreciate your awareness of the surroundings. We'll take your comments into consideration for improvements. If you have further details or suggestions, feel free to share. We hope to have the opportunity to better meet your expectations in the future. Safe travels!Best Regards, Signature San FranciscoCustomer Care Team

6/10 Okay

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know parking in SF is both inconvenient and unsafe: that being said, there was a GATED parking garage with security, which was a big plus for me. Staff was nice, rooms were VERY small and snug, but super clean. The biggest con was the area. It's like straight-up "The Walking Dead" outside, full of homeless and druggies 24 hours. I especially did not feel safe crossing into the subway. Even though the hotel was fine, I will def not be going back to the outdoor safety.
Response from Customer Care Team on 4 Jan 2024
Hi Enrique,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive comments about our gated parking garage with security, as well as our nice staff and clean rooms. We understand your concern about the external environment, and we apologize for any discomfort it may have caused. We take guest safety seriously and will continue to work on ways to enhance security in the vicinity. Your feedback is valuable, and we appreciate your honesty. If you have any specific suggestions or if there's anything else you'd like us to address, please feel free to contact us directly. While we regret that the surrounding area impacted your overall experience, we hope you'll consider staying with us again in the future, and we'll do our best to ensure a more comfortable stay.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear Chris, thank you! We're thrilled you had an awesome experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Dec 2023
Response from Customer Care Team on 1 Jan 2024
Dear Gabriel, we're delighted to hear that you had a positive experience during your stay with us! Our team works hard to ensure our guests have a comfortable and enjoyable visit. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon. Safe travels!Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

JOSELE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like more options in breackfast, but the rest of attentions were really good!
Stayed 5 nights in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Hi JOSELE,Thank you for your feedback! We appreciate your positive comments on the attentiveness of our staff. Regarding breakfast options, we take your suggestion seriously and will review our offerings to provide more choices for our guests. Your input is valuable, and we're committed to enhancing your overall experience. If there's anything else you'd like to share or if you have additional suggestions, feel free to let us know. We look forward to the opportunity to exceed your expectations during your next stay. Best Regards, Signature San FranciscoCustomer Care Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled terrible and there was cockroaches It was a terrible experience We all slept in one bed cause it was too late to look for another hotel
Stayed 1 night in Dec 2023
Response from Customer Care Team on 25 Dec 2023
Dear guest, we are deeply distressed to hear about the experience you encountered during your stay with us. Please accept our sincerest apologies for the discomfort and inconvenience you and your companions faced. The issues you've described are unacceptable and not reflective of the standards we uphold. We take reports of pests very seriously and have immediately initiated a thorough inspection and treatment process with our pest control team. Furthermore, we understand the urgency of ensuring a comfortable and safe environment for our guests. We deeply regret that you felt the need to share a bed due to the circumstances. We would have certainly assisted in finding alternative accommodations had we been made aware of the situation. Your feedback is invaluable, and we are committed to handling and rectifying the issues you've raised to prevent any recurrence in the future. We hope you might consider reaching out to us directly to discuss your experience further, as we would like the opportunity to make amends. Once again, we apologize for the distressing experience and appreciate your understanding.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

jagadeesh

Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Hi jagadeesh,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Signature San FranciscoCustomer Care Team

8/10 Good

abel

Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Hi abel,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Signature San FranciscoCustomer Care Team

8/10 Good

Pedro

Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Hi Pedro,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

America

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Hi Hugo,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable
Very friendly environment, we had the family room but the walls are very thin and we could hear everyone passing by. Customer service was great. Breakfast was amazing too! Very budget friendly for a family of 7 was less than 200$! Room was spacious and clean! Beds where comfortable as well!
Stayed 1 night in Dec 2023
Response from Customer Care Team on 5 Dec 2023
Hi Celia,It's wonderful to hear that you found our hotel to be a friendly and budget-friendly option for your family! I'm pleased that you enjoyed our spacious and clean rooms, comfortable beds, and the amazing breakfast. However, I apologize for the inconvenience caused by noise from the hallway due to thin walls. Your feedback is appreciated, and we'll look into ways to improve sound insulation to ensure a more peaceful stay for our guests in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in SF
Best hotel ever. Staff was super friendly. Room was amazing. Felt safe and car was safe.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Dear Nicole, thank you for choosing to stay with us and for sharing your wonderful experience! We're thrilled to hear that you found our hotel to be exceptional, with a friendly staff and amazing rooms. Ensuring our guests feel safe and comfortable is a priority, and we're delighted that you felt secure during your stay. We truly appreciate your kind words and are grateful for your feedback. Should your travels bring you back this way, we'd be honored to host you again for another fantastic experience.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Theresa Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean little spot
Stayed 1 night in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Hi Theresa,Thank you for sharing your feedback on your recent stay. We're thrilled to hear that you found our spot clean. Maintaining cleanliness is a priority for us, and it's wonderful to know that it stood out to you. If there are any additional amenities or services you'd like to see improved or added in the future, please feel free to share your suggestions as we're always looking for ways to enhance our guests' experience. We hope to welcome you back soon for another enjoyable stay.Best Regards, Signature San FranciscoCustomer Care Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 20 Nov 2023
Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Signature San FranciscoCustomer Care Team

8/10 Good

Verified traveller

Ok
Stayed 1 night in Nov 2023
Response from Customer Care Team on 13 Nov 2023
Hi Daniel,Thank you for your feedback. We appreciate your stay and any insights you may have. If there's anything specific you'd like to share or address, please feel free to let us know. We aim to ensure all our guests have a positive experience, and your input is valuable to us.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy staying here. Beds are soooooo comfy. Exciting they are investing in an elevator so you don’t have to carry bags up those awful stairs!
Stayed 1 night in Nov 2023
Response from Customer Care Team on 13 Nov 2023
Hi Cameron,Thank you for being a loyal guest! We're delighted to hear that you always enjoy staying with us and find our beds exceptionally comfy. We share your excitement about the upcoming elevator installation, which will add convenience and enhance your future stays. We appreciate your positive feedback, and we look forward to welcoming you back for another comfortable and enjoyable experience.Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Tha, Rosemead

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing serviced
Stayed 1 night in Nov 2023
Response from Customer Care Team on 13 Nov 2023
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our service. Providing exceptional service is our priority, and we appreciate your feedback. If your travels bring you back to our area, we look forward to the pleasure of hosting you again.Best Regards, Signature San FranciscoCustomer Care Team

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was dissatisfied and disappointed in the cleanliness of my room. The sheets were not clean or fresh. Some of the sheets had strands of hair, several in fact. I also noticed some stains on the blanket and pillow cases. This made me feel uncomfortable. Nonetheless, the service was excellent and the check-in/check-out process went well.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Dear Maria,We sincerely apologize for the cleanliness issues you encountered during your stay. This is unacceptable and does not meet our standard of service. We take your feedback seriously and will ensure immediate action to address these concerns and improve the quality of our room cleanliness. We're pleased to hear that the check-in and check-out process went well and that you found the service to be excellent. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide a much-improved experience in the future. Thank you for sharing your concerns. Best Regards, Signature San FranciscoCustomer Care Team

10/10 Excellent

Gelacio

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this place
Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Hi Gelacio,We're thrilled to hear that you loved your stay with us. Your positive feedback is greatly appreciated, and we're delighted to have provided you with a great experience. We look forward to welcoming you back on your next visit.Best Regards, Signature San FranciscoCustomer Care Team

4/10 Poor

Rene

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty
This place has limited parking spaces for 30 dollars a night, so small and cramped we scraped some huge trucks bike rack that's our check in experience, the elevators were broken so we climbed 3 flights of narrow dirty carpeted stairs. the room is super tiny and dirty. we saw cockroaches luckily on day of check out my kids did not sleep well, the sheet and towels were dirty and stained. We could not open the bathroom window it was covered in dirt and dust. one window had no screen and well the location was great that's about it.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 25 Oct 2023
Hi Rene,We're genuinely sorry for the negative experience you had during your stay. Your feedback is of utmost concern to us, and we apologize for the issues you encountered with limited parking, the condition of the room, the cleanliness, and the inconvenience of the elevators and stairs. We are addressing these concerns immediately to ensure they do not recur. Your comfort and satisfaction are important to us, and we deeply regret the impact on your family. We appreciate your feedback and will work diligently to make improvements. We hope you'll consider giving us another chance to provide a more positive experience in the future.Best Regards, Signature San FranciscoCustomer Care Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
A work in progress
Very pleasant staff. Rooms are clean, the bed was comfortable, the pillows, not. There is no elevator yet, so access to the upper two floors is through the garage and up the stairs. I had a morning appointment before checkout time and when I returned, my room door was wide open and no one around. Fortunately, I had put my valuables in the safe before leaving. The neighborhood is a bit worrisome. Lots of homeless people.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Dear Guest,We appreciate your positive comments about our staff and the cleanliness of our rooms. However, we apologize for the inconvenience you experienced with the pillows, lack of an elevator, and the situation with your room door. Your feedback is important, and we will use it to make necessary improvements to enhance the guest experience. Thank you for your valuable input and understanding. We hope you will give us another chance to make it up to you!Best Regards, Signature San FranciscoCustomer Care Team

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Li

Business traveller
Liked: Staff & service, amenities
Room is small and cannot open the window.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Li, thank you for sharing your feedback on your recent stay. We apologize for any inconvenience you experienced due to the small room size and the inability to open the window. Your comfort and satisfaction are important to us. If you have any specific preferences or suggestions for your next visit, please feel free to share them with us. We value your input and look forward to the opportunity to serve you again in the future. Thank you for choosing our hotel!Best Regards, Signature San FranciscoCustomer Care Team