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Reviews of Hayes Valley Inn

2 out of 5
Hayes Valley Inn
417 Gough Street, San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 73 out of 215 reviews" "
Rating 8 - Good. 78 out of 215 reviews" "
Rating 6 - Okay. 31 out of 215 reviews" "
Rating 4 - Poor. 15 out of 215 reviews" "
Rating 2 - Terrible. 18 out of 215 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient. Clean. Cute.
Stayed 1 night in May 2024
Response from Customer Service Team on 20 May 2024
Hi Philip, Thank you so much for your perfect 10/10 review! We're thrilled to hear that you found your stay super convenient, clean, and cute. Providing a seamless and enjoyable experience for our guests is what we strive for, and it's wonderful to know that we hit the mark during your visit.If there's anything specific that stood out to you or any way we can make your next stay even more memorable, please let us know! Your feedback helps us continuously improve and ensures that each guest feels truly valued.We can't wait to welcome you back for another fantastic stay in the future. Until then, safe travels, and thank you for choosing us for your accommodations!

6/10 Okay

Hwa, Washington

Business traveller
Liked: Staff & service
There are many eateries around the facility and the area is safe.
Stayed 3 nights in May 2024
Response from Customer Service Team on 12 May 2024
Hi Hwa, thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the convenience of having numerous eateries nearby and felt safe in the surrounding area. Providing our guests with access to a variety of dining options and ensuring a secure environment are top priorities for us. Your positive feedback is greatly appreciated and serves as encouragement for our team to continue delivering exceptional service.

10/10 Excellent

Gionatan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Apr 2024
Response from Customer Service Team on 12 May 2024
Hi Gionatan, thank you so much for your wonderful review and perfect rating! We're thrilled to hear that you found our hotel to be impeccably clean during your stay. Maintaining a clean and welcoming environment for our guests is one of our top priorities, and we're delighted that our efforts were recognized and appreciated.

8/10 Good

Brad

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Customer Service Team on 12 May 2024
Hi Brad, thank you for taking the time to share your feedback with us! We're pleased to hear that you had a positive experience overall during your stay. Your rating and comments are invaluable to us as we continuously strive to improve our services.

2/10 Terrible

Nathan

Stayed 28 nights in Jan 2024
Response from Customer Service Team on 22 May 2024
Hi Nathan, we appreciate your feedback, your rating will be taken seriously as we continuously work to improve our services and facilities. We hope to welcome you back in the future.

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old, dirty
Stayed 4 nights in Apr 2024
Response from Customer Service Team on 12 May 2024
Hi Nathan, thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. Providing a clean and comfortable environment is paramount to us, and we take your comments seriously. Rest assured, we have already taken steps to address the issues you've mentioned to ensure that future guests have a more pleasant stay. We appreciate your honesty and hope you'll consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old, dirty
Stayed 28 nights in Mar 2024
Response from Customer Service Team on 12 May 2024
Hi Nathan, thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. Providing a clean and comfortable environment is paramount to us, and we take your comments seriously. Rest assured, we have already taken steps to address the issues you've mentioned to ensure that future guests have a more pleasant stay. We appreciate your honesty and hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service Team on 29 Apr 2024
Hi Daniel, thank you for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a fantastic experience during your stay with us and that you rated us 5 out of 5.

8/10 Good

Kuguard

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 4 nights in Mar 2024
Response from Customer Service Team on 26 Apr 2024
Hi there!Short comment but on point! Certainly cleanliness is one of our top priority to feel safe and comfortable in our space. Glad you notice it! Let us be your host on your next visit!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never got the television to work. Wifi was ok.
Stayed 7 nights in Mar 2024
Response from Customer Service Team on 26 Apr 2024
We know that this could be frustrating. We are looking forward that this won't happen again on your next visit. Check out our customer service team hotline. Surely our team is on standby to help. Cheers!

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place if you’re looking for an affordable option in a safe neighbourhood. I was a solo female and felt perfectly safe in this area. The rooms are cute and clean. Each room has its own sink and mirror. Bathroom and showers are shared which I had no problems with. For a short stay this was perfect!
Stayed 1 night in Mar 2024
Response from Customer Service Team on 26 Apr 2024
What a fantastic find! It's always reassuring to discover a great little place that not only offers affordability but also ensures safety, especially for solo travelers. It's wonderful to hear that you felt perfectly safe in the neighborhood as a solo female guest. The cleanliness and charm of the rooms, along with the added convenience of each room having its own sink and mirror, truly enhance the experience. Shared bathrooms and showers can sometimes be a concern, but it's fantastic to hear that you had no issues with them. It sounds like this place offers everything one could need for a short stay, making it the perfect choice. Here's to more memorable and worry-free stays like this in the future!

6/10 Okay

Lateefah

Liked: Cleanliness, property conditions & facilities
Stayed 20 nights in Feb 2024
Response from Customer Service Team on 26 Apr 2024
We value your reviews and will take possible action on any identified challenges experienced in our property. We look forward to hosting you again and get a 5 star review.

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
USF grad student
Great location. Public parking nearby. Excellent customer service. Answered our questions right away. The bed was very firm, but the room and facilities were clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Ilker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent clean place located in a very nice neighborhood. Would definitely recommend
Stayed 3 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Rude
Stayed for 3 nights with 4 friends and it is not a bad place for crashing if you’re going to be out and about most of your trip, but the power happened to be out majority of our stay so we could not use light or power to get ready, it’s not equipped for the disabled (didn’t say they were) so I requested a late checkout being that I was on crutches and needed help carrying luggage up and down the stairs being that there is no elevator and we were greeted by banging on the door starting two hours before our original checkout at 11 am and then a very rude housekeeper continuously banging on our door until we vacated by the agreed upon late checkout time.. noon. They then charged my card without asking and without any mention of an automatic late-checkout fee $50 for the late checkout that we agreed upon… that really did it for me. They refunded the fee after I showed proof they did in fact agree to let us leave at 12 over text, not professional.
Stayed 3 nights in Dec 2023

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
It feels like this place can use more oversight by management and to review amenities. The expectations for housekeeping service aren’t clear. I stayed 2 weeks and they knocked on my door the day I checked in when I did not need service, and about a week later when I was on a conference call so I asked her to come back the next day. So the sheets were never changed and the trash was never emptied. There is a kitchen in the photos, but no kitchen in the annex where my room was. I think this property also rents to monthly tenants and there was some drama with some sort of tenant or guest asked to leave and the door codes changed without notice. The bluetooth lock on my door stopped functioning and they had to replace the batteries. I would suggest check the battery levels when turning over the room. So I think more management attention and a clearer simce of what is available as far as kitchen and housekeeping
Stayed 7 nights in Nov 2023

8/10 Good

Emily

Liked: Staff & service, room comfort
Great centrally located budget hotel option
I thought the Hayes Valley Inn was a great budget hotel. The room wasn't fancy and there was a stain on the carpet but it was comfortable. I mention the stain only so other people will have their expectations set. The room was clean, but worn in that type of way. The shared bathroom and shower was very clean. There is no front desk but if you call their number the staff is very responsive and helped me out when I had not received my unlock key and also when I needed to store my luggage after check out. It is centrally located but still set back from Van Ness and Market so not noisy at night. Would definitely stay again if I come back to SF.
Stayed 3 nights in Nov 2023

8/10 Good

Traci

Liked: Cleanliness, property conditions & facilities
Great Stay for the Price!
This is such an amazing location and a great place to stay within budget! We were super bummed that the kitchen had no stove or even hot pad for cooking (only a microwave). Also, it was quite hot while we were there and the room fan was not adequate to stay cool (even with open windows). So fans in the closets of each room would have been nice. I would definitely recomend this place, though, for anyone wanting to stay and have a smaller room budget!
Stayed 4 nights in Oct 2023

8/10 Good

Robert P

The hotel is old, Not accessible at all. Many stairs. The carpet in our room was ancient and stained by use, but the excellent cleaning staff did the best they could. There is no staff at the hotel. The doors have electronic locks which are opened by a smart phone. This requires at least the hotel WiFi password and the ability to receive text messages in the USA, which was a problem for us who arrived without data, and we couldn’t get the WiFi password without getting into the room. The staff will respond to text messages.fortunately, a fellow guest was able to help us out. The bathrooms are shared. Two toilets and one bath/shower per floor. The kitchen is very nice. They no longer provide breakfast but you can store your food in the big refrigerator. The neighbourhood is very lively, crowded with restaurants without outdoor dining. As a result it is very safe. We’ve been coming back to the Hayes Valley Inn for years.it provides a simple and comfortable space in a great part of the city. There are two Bay Wheels bike stations nearby, and convenient connections to the Muni buses. The walk from the Civic Center BART station is pleasant and only takes about 20 minutes, which makes the link to the airport easy.
Stayed 5 nights in Sep 2023

6/10 Okay

Judith

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Monowara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Julie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Cute antique property in the heart of Hayes Valley
Great location. Nice old building with vintage vibe. Cute room, although some of the furniture needs repair or deep cleaning. The mattress was lumpy but good enough. Check in and key app were easy and worked well. Tiny bathrooms but serviceable. Have to wait a long time for hot water. Lots of street noise but I slept fine with the earplugs I brought. Overall I really liked the property and feel it was a good value for the cost.
Stayed 3 nights in Sep 2023

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice stay in the heart of Hayes Valley! Loved the location, walkable with plenty of transport & dining options. We stayed in annex building hence the room was quiet but did not have a sink, neither was as spacious as advertised online. Shared kitchen was equipped but a few extra items like clean sponge, dishwashing liquid and a dish cloth would make the stay even more comfortable and homey. 5* for cleanliness & a pleasant stay overall.
Stayed 7 nights in Sep 2023

10/10 Excellent

Mohit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Christina

Liked: Cleanliness, amenities
Very good area to stay especially for the price. The rooms are a little dated and stained and they get warm. However the location makes up for that. Easily walkable to the painted ladies and restaurants. Also above a dispensary
Stayed 2 nights in Sep 2023

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Robert

Stayed 14 nights in Aug 2023

8/10 Good

Alan

Travelled with partner
Disliked: Staff & service, amenities
Nice view from our room
Stayed 1 night in Aug 2023

6/10 Okay

Minji

Stayed 20 nights in Jul 2023

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Beth, chicago

Liked: Staff & service
Disliked: Cleanliness, amenities
I really wanted to like this place. I hate writing poor reviews but here we go When i checked in i found 2 dead roaches in the ground and my floors were filthy. I did tell management and they cleaned me room again. My room was basically above a bar with loud music all night and homeless who would confront you when you entered or exited the hotel. My room next to me had 2 drugged out guys who monopolize the public bathroom and showers Sorry Hayes, but my stay was aweful
Stayed 2 nights in Aug 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
clean and incredibly convenient - - a dozen good restaurants within five-minute walk. shared bathroom was a non-issue - - two teeny rooms with toilets, one teeny room with a bathtub and shower - - all well-maintained and no standing in line. DON'T FORGET TO TAKE YOUR PHONE WITH YOU TO THE BATHROOM BECAUSE THE PHONE ACTS AS YOUR ROOM KEY! noise was also a non-issue. would def stay here again.
Stayed 1 night in Jun 2023

8/10 Good

Andrew

Liked: Property conditions & facilities
Good
Stayed 1 night in Jun 2023

6/10 Okay

Kathleen

Stayed 3 nights in May 2023

8/10 Good

Jerome

Business traveller
Liked: Cleanliness, property conditions & facilities
Delightful little inn. Clean, quiet, cozy. One big huge bummer: no hot water. I waited and waited and waited. Finally gave up and sponge-bathed in my room. Also, note that restaurants around the area close their kitchens early. Best to call and make sure the kitchen is still open.
Stayed 1 night in May 2023

10/10 Excellent

Darren, Fort Mcmurray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprise with this hotel, I was a bit nervous to stay in a hotel with shared bathroom but I also didnt want to spend 400 a night in San Fran, and this hotel was with in my budget. The hotel was super clean, room, bathroom and shower were great, I never ran into any issues with to many people wanting to use them when I needed them. The location is great, walkable and lots of restaurants, I felt very safe in this area. Also was close to the subway for getting around and to/from the airport. For a budget hotel I would recommend 10 out of 10, I did find it noisy one night from the bar below but luckily I had brought earplugs, also the shared kitchen was great if you decide to make food or get take out
Stayed 5 nights in Apr 2023

10/10 Excellent

KRISTINE

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023

8/10 Good

Tarrah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Basic hotel. Ole antique furniture for a Victorian made place for rest.
Stayed 1 night in Mar 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. The Inn is centrally located with fantastic shops and restaurants around. It’s a nice walk to Japantown and overnight parking is available at the Opera garage.
Stayed 4 nights in Mar 2023

8/10 Good

Tarrah

Liked: Cleanliness, amenities, property conditions & facilities
I like the victorian charm. The inside is quiet. They will have a heater for the room. Parking wasnt too difficult.
Stayed 4 nights in Feb 2023
Response from Guest Relations Team on 23 Feb 2023
Hi Tarrah,Thank you for your positive review. We are glad to know that you enjoyed your stay with us. We are looking forward to host you again on your next visit.

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quite cold. But homely and a reasonable price. Felt safe in that district.
Stayed 7 nights in Jan 2023
Response from Guest Relations Team on 24 Feb 2023
Hi Alison,Thank you for leaving a positive review. Heater concern was checked and fixed. We value our guests comments as we only work for the best experience our clients can get during their stay with us. We are looking forward to host you again on your next visit.

10/10 Excellent

Mercy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price I didn't like: There was no elevator carrying luggage two floors was exhausting. At least they should have helpers at the gate entrance to carry the luggage we can tip the helpers. Also, it was not rush season when I visited so it was not a hassle for sharing the common 2 WCs and one bath which were on each floor which are outside the room in the corridor.

6/10 Okay

Charlotte

Stayed 1 night in Dec 2022

6/10 Okay

Suzanne, San Diego

Travelled with family
It was quiet.

8/10 Good

Stevan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy and warm. In the middle of a nice neighborhood, with restaurants and small businesses close by.
Stayed 2 nights in Dec 2022

8/10 Good

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Large common kitchen area was a great place to sit and relax, common showers were always in a clean and usable state whenever I used them. Property location is smack bang in the middle of Hayes Valley and could not be any better. Unfortunately I did see a few mice running around in my room and saw other evidence of their existence in my room, so I would say the property does have a rodent issue. I promptly removed all food from my room once I noticed and did not experience any issues.
Stayed 4 nights in Dec 2022

10/10 Excellent

Mariko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The location is great, lots of places close by to eat and excellent location for events. Incredibly easy to get in to our room, we really liked the contactless option and just made sure to have the app downloaded and read the check in email thoroughly prior to check in. The Inn was clean and warm and the shared bathrooms, while not ideal, were clean, easy to use and not a hassle. It is very noisy, it's in a super busy area (central location is a plus and a minus!) so definitely bring some good earplugs to help you sleep at night. Overall we enjoyed our experience here, quick, easy, effortless. The suggested parking was great. We'd definitely stay here again if we had an event nearby to go to.
Stayed 1 night in Nov 2022

6/10 Okay

James

Stayed 1 night in Nov 2022